I like that Voiceflow significantly reduces the need for users to speak to a human by effectively troubleshooting and providing instant answers, which is particularly beneficial for our chatbot operations. I appreciate the button creation feature, as it prompts users through the experience and enhances their interaction with the chatbot, preventing them from dropping out or deciding to type messages to speak to a human. I also find the integration with Intercom beneficial; it smoothly turns requests to speak to a human into emails, maintaining seamless communication. Moreover, the pricing of Voiceflow is very solid and highly worth it, offering great value for our needs. Review collected by and hosted on G2.com.

I found the initial setup process to be slightly difficult. I would recommend that Voiceflow provide more templates to help users start off with a base instead of a blank slate. Review collected by and hosted on G2.com.

I am a User of several Sites where i run in to so many frustrated moments with Chat bots or sometimes even with Real agents, For which i wanted Our customers to not Feel the same way. Our customers are contacting us for finance related Inquiries. They are already in Debt and are in need of Help. We have launched the Chat Bot, AI Agent using Voice Flow.

the Developers have put a great work into it, using previously Collected data from Customer Satisfactions surveys, feedback on our websites, and on our calls, chats and emails. They created a Data base with all the answers that our cx were not able to get and loaded them in Voice Flow AI Agent, we did a Test and 95% of the questions we asked on the phone call or Chats / email were answered correctly with Correct article shared.

Since then we have this In place, our human interaction with our customers have decreased and that time is not being used on other areas of improvements we have in this small company. Our cx satisfactions also great. Review collected by and hosted on G2.com.

Sometimes our cx complain the latency issue, but it could be due to the location of the cx or latency of the internet. We have not seen any issue yet Review collected by and hosted on G2.com.

Voice flow is a leading platform for designing and prototyping and developing conversational AI which helps us to maximize our AI powered automation. it also has strong collaborative features with easy-to-use design that we can easily implement in our eco systems in out day to day lives with a refined customer support during the multiple use of the product. Review collected by and hosted on G2.com.

It is seriously costly and have lack of native live chat hand-off with limited languages, its voice needs some real-world practice which can help in ease of voiceover for logic blocks and optimizing large scale knowledge that still me require a technical understanding. Review collected by and hosted on G2.com.

Voiceflow is simply the best tool for agent building / conversational design and backed by the best team. It's a powerful platform, the team is insanely customer-focused, and they move quickly. Review collected by and hosted on G2.com.

The company moves faster than any other company I've worked with. When you're on the edge, sometimes things can break... and the team is world-class at responding. Review collected by and hosted on G2.com.

I find Voiceflow's user interface to be clear and easy to use, which makes creating AI bots a seamless experience. The availability of good educational material on YouTube is also a significant advantage, showing that Voiceflow cares about its users by providing accessible learning resources. Additionally, Voiceflow allows for the automation of processes and quicker responses, which enhances efficiency. A standout feature is the ability to create AI bots without requiring extensive coding knowledge, simplifying my workflow. The initial setup of Voiceflow was straightforward and hassle-free, further contributing to its ease of use. Review collected by and hosted on G2.com.

The AI tool within Voiceflow still needs improvement. Review collected by and hosted on G2.com.

I find Voiceflow particularly effective for segregating external traffic on my website. The platform has resolved a previously challenging issue with ease, which enhances my workflow significantly. As a non-tech user, I appreciate how easy the setup process was, making it accessible for individuals who may not have a technical background. I also find the text-to-speech (TTS) feature extremely useful because it allows for voice interactions rather than typing, which is beneficial for users who prefer verbal communication. Additionally, I enjoy the plug-and-play capability, which simplifies integrating and utilizing Voiceflow's features without extensive configuration. Review collected by and hosted on G2.com.

llm hallogenation Review collected by and hosted on G2.com.

I love that Voiceflow is easy to use and offers more features than other AI platforms, making it my preferred choice. The drag-and-drop feature is fantastic, simplifying processes like integrating with WhatsApp. Additionally, I appreciate how Voiceflow's AI agent feature makes tasks easy by automatically generating AI engines, something that other platforms don't provide. Review collected by and hosted on G2.com.

I dislike the lower capability of Voiceflow when it comes to integrating with other tools, such as email. It requires API integration, which involves coding, making it cumbersome for those looking for a seamless, code-free experience. Review collected by and hosted on G2.com.

The recent feature update, which adds MCP and direct integration with a range of apps, has been a real lifesaver. These additions have allowed us to create more robust systems than before. Review collected by and hosted on G2.com.

Unfortunately we need third-party apps to deploy chatbots on IG/FB/WhatsApp - this can be annoying to set up. Review collected by and hosted on G2.com.

I really like that you can make your build as complex as you want. You are even able to use the API to create a custom UI or integrate Voiceflow to your app. For people who want quick wins, Voiceflow is easy to use and implement. Review collected by and hosted on G2.com.

It still requires additional tools to access certain features. Also, there is still no option to be fully GDPR compliant. Review collected by and hosted on G2.com.

I really appreciate how seamless it is to create the agent. The process requires very little coding, which makes it much more accessible. Review collected by and hosted on G2.com.

The limited number of direct integrations can sometimes present challenges. Review collected by and hosted on G2.com.