I appreciate Voiceflow's very simple setup process, which was easy for me to manage even without much coding background. The straightforward concepts of Voiceflow allowed me to quickly understand and get started on creating agents. I enjoy the particularly inviting interface, which centralizes everything my team and I need, making our workflow smooth and efficient. I love that the interface is very user-friendly, simplifying the process of publishing agents without any issues. I find the agent step highly customizable yet beginner-friendly, which suits our team's varying skill levels and needs perfectly. The ability to integrate Voiceflow projects into larger projects with tools like Zapier, n8n, and ChatGPT significantly enhances our project capabilities and streamlines workflow. Additionally, the top-of-the-line chat agents that Voiceflow provides make it a product I would consider purchasing again. Review collected by and hosted on G2.com.

I believe the Voice AI component within Voiceflow needs improvement. Review collected by and hosted on G2.com.

I love how easy Voiceflow is to pick up and learn. After spending just two hours exploring it, I was able to understand the system and start building AI chatbots, which speaks volumes to its user-friendly design. Building chatbots with Voiceflow helps streamline vital business processes such as sales and customer service, making them flow more smoothly. I appreciate that it integrates pretty well with various tools within my tech stack, making things even more seamless. Voiceflow offers flexibility, allowing me to either build workflows in a flow style or program agents with self-contained instructional sets. I also find the evaluations feature invaluable, as it enables me to effectively monitor my AI components. Additionally, I primarily use a software called n8n, which is an orchestration platform that aids in building automations and integrating various tools, showing that Voiceflow works well within diverse software environments. Review collected by and hosted on G2.com.

I find the pricing of Voiceflow a bit high and would prefer if there was a less expensive tier or if the prices were slightly reduced. Additionally, I think the API and integration capabilities could be made easier for developers, especially when trying to integrate Voiceflow with platforms like n8n or other orchestration platforms. Review collected by and hosted on G2.com.

I prefer Voiceflow over any other no-code bot building platform. I run my entire AI integration agency solely with Voiceflow, supporting more than 10 clients. In my experience, Voiceflow provides some of the most advanced customization options available, such as functions, extensions, and custom CSS. These features allow you to create almost any behavior, functionality, or unique look for your AI assistant. The platform is also extremely reliable and stable in production, and it scales effortlessly to accommodate tens of thousands of users without any problems. Voiceflow also offers a wide range of APIs, so you can programmatically control nearly anything you require. For over five years, Voiceflow has remained a leading bot building platform, consistently staying ahead by regularly adding new features. Overall, I would recommend this platform to anyone serious about launching and growing a reliable, profitable AI business in the future. Review collected by and hosted on G2.com.

One drawback is that Voiceflow cannot be hosted locally or restricted to a specific region, such as the EU, which limits the ability to choose a particular hosting location. Another limitation is that you are unable to use your own API keys for the AI agent, as you must rely on the built-in AI credits provided. Furthermore, there are no integrated features for setting up guardrails or moderation to prevent harmful content from being processed by the LLM. When it comes to using extensions, there is also no way to cache them in the conversation history, so you are required to clear the conversation history or memory with each new browser session. Review collected by and hosted on G2.com.

Voiceflow has completely transformed how I design and deploy conversational AI for clients. The prototyping and templating features are real game changers — they make it incredibly fast to iterate, reuse, and scale projects.

The platform combines an intuitive visual builder with powerful integration capabilities (API, webhooks, custom extensions, SDK…), which lets me build everything from simple chatbots to complex multi-agent architectures.

The Voiceflow community on Discord is also amazing — active, supportive, and full of advanced builders who share resources and ideas. The product evolves fast, and the team genuinely listens to user feedback. Review collected by and hosted on G2.com.

A few months ago, I would have mentioned the difficulty of building multi-agent architectures and the lack of MCP integration. But that’s no longer the case — the platform has evolved impressively fast.

Today, Voiceflow offers everything I need for my workflow.

If I had to nitpick, I’d say that collaboration versioning and real-time debugging could still be refined for large projects, but overall, Voiceflow now has no real downside for my use case. Review collected by and hosted on G2.com.

I have been using Voiceflow for over five years and find the platform excellent for developing omnichannel AI agents, especially for chatbots, phone bots, and WhatsApp chatbots. I particularly appreciate the user guidance of Voiceflow, which I find to be the simplest I know, which is especially useful when creating phone bots and chatbots. The platform is very intuitive and easy to use, which I believe is one of its greatest strengths. I am impressed that Voiceflow always stays up to date and regularly releases new features, thereby continuously improving the application and maintaining high user-friendliness. One of the most useful features of Voiceflow is the ability to be used on different platforms, whether it be phone, chat, or as an API interface. Additionally, we often use Voiceflow in combination with 'Make', and the continuous expansion with new features is a key reason why I will continue to use Voiceflow. Review collected by and hosted on G2.com.

I find it unfortunate that it is actually not legally usable for Europe because they do not have server locations in the EU, even though Europe is one of the largest markets in the world and there is huge potential here. They should urgently do something about this so that users from the EU can also use it in compliance with the law. Review collected by and hosted on G2.com.

I find the connectivity options of Voiceflow very good, such as the integration with Leveln Labs. It offers connections that allow me to relatively easily embed Voiceflow into a website, which I find very positive. What I also find very good is that Voiceflow has a chatbot in the hotline that answers questions and, in combination with ChatGPT, has helped me understand the product better. Furthermore, the prompting in Voiceflow works fantastically well, which greatly helps me to accomplish my tasks effectively. These features support me in developing innovative telephone AIs that I create for my clients. Review collected by and hosted on G2.com.

I find it unfortunate that Voiceflow does not offer variables to integrate the chatbot on the homepage in a way other than just in the bottom right corner. Another issue is the lack of direct integration with Stripe, which would be highly interesting for billing via tokens, especially for customers who want to sell their expertise through chatbots. It would also be great if there were more integration options. Additionally, Voiceflow is not exactly cheap compared to the competition, although it is still within the affordable range. Review collected by and hosted on G2.com.

I love using Voiceflow for its ease and efficiency in setting up various tasks and projects. It is incredibly straightforward to use, making it simple to spin up new agents quickly, each with its custom knowledge base, in just about five minutes. The process of integrating with platforms such as Twilio, Zendesk, Snowflake, BigQuery, Salesforce, and HubSpot is seamlessly executed and works exceptionally well. The interface is another standout aspect, with a very nice UI that includes engaging features like buttons and carousels, enhancing user interaction. I also find the customizable actions to be extremely useful, allowing for tailored solutions. The overall control I get from Voiceflow surpasses other platforms I've considered, like BotPress, which couldn't offer the same level of service. Finally, the primary reason I would consider repurchasing Voiceflow is due to its remarkable ease of use, contributing to a smooth and efficient workflow. Review collected by and hosted on G2.com.

I would like to see improvements in the custom UI. Review collected by and hosted on G2.com.

I really appreciate how Voiceflow is both extremely powerful and simple to use. The platform makes it easy to accomplish a wide array of tasks, such as integrating with various apps to create sophisticated AI-based chatbots. This level of functionality is not easily available on other platforms, making Voiceflow particularly useful for creating agentic AI chatbots with all the integrations I need. The platform's drag-and-drop form builder, which features ten different elements, greatly enhances my workflow. The integration capabilities are also impressive, including connections with tools like VAPI for voice components, Superbase for database storage, and Google's Calendar API for scheduling. Moreover, Voiceflow is a perfect solution for businesses looking to generate qualified leads without heavy sales team involvement, as it provides both voice and chat functionalities with similar logic and ease. The platform’s unique advantage is evident in its ability to deliver both powerful performance and an intuitive user experience. Review collected by and hosted on G2.com.

The pricing for Voiceflow seems high, particularly for beginners, at $60 per month. This entry point is perceived as steep, especially for initial work which relies heavily on free trials before securing paying customers. Implementing a lower initial tier price, around $20, would be beneficial to enable users to have a paid account and get all elements working. Review collected by and hosted on G2.com.

I have been using Voiceflow for over a year at an AI automation agency, and I find it to be incredibly beneficial for building custom AI solutions, especially chat agents for various sectors like car dealerships and financial advisors. I appreciate how easy it was to set up Voiceflow initially, which allowed me to quickly learn and start building AI agents. The native chat widgets and streaming functions significantly enhance user experience, making it easy to provide high-level service. I particularly like the 'agent step' feature and how Voiceflow manages the knowledge base and indexing into vectors. The visual appeal of their chat widgets and pop-ups is also noteworthy. Their platform makes it simple to build conversational flows and workflows with AI, offering robustness and a high degree of security in handling secret information. The customer support team is highly responsive, handling my multiple tickets with grace and effectiveness. Overall, Voiceflow has been instrumental in enabling my agency to provide enhanced AI solutions, and I have only positive things to say about it. Review collected by and hosted on G2.com.

I would appreciate better functions or tools for voice transcribing and voice connections, especially in non-English speaking countries like the Slovak Republic and Czech Republic. This improvement would allow me to build not only chat agents but also voice agents, significantly enhancing the capability and reach of my solutions. Review collected by and hosted on G2.com.

I discovered Voiceflow through LinkedIn and was immediately captivated. The software's ability to make tasks ultra-fast and ultra-powerful is impressive. Now, I can accomplish in a few clicks what used to take me days with traditional coding. I love how Voiceflow simplifies the development process, especially with its customizable features and API connections that allow for a multitude of activities. I am also impressed by the software's growing intuitiveness; although I initially encountered language-related difficulties, now that I understand the interfaces, everything is perfect and I am delighted. The speed of implementing a project, which once required hard work and frustration, is now incredible with Voiceflow. Ultimately, the fact that I can no longer do without Voiceflow highlights how essential this software has become for me. In summary, I recommend Voiceflow 100% for its efficiency, speed, and ease of use. Review collected by and hosted on G2.com.

At the beginning, I found the installation of Voiceflow difficult, mainly because of issues with Google's automatic translation which caused the software to crash. This was a major obstacle, as I spoke poor English and needed to translate a lot of content to understand how the tool worked. Additionally, there could be more training and practical advice to optimize its use and fully customize the projects. Review collected by and hosted on G2.com.