# Best Enterprise Feedback Management Software

## How Many Enterprise Feedback Management Software Products Does G2 Track?

**Total Products under this Category:** 278

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Enterprise Feedback Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 24,900+ Authentic Reviews
- 278+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Enterprise Feedback Management Software
 ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=5494&focus%5B%5D=57328&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=18969&focus%5B%5D=73862&focus%5B%5D=61042&focus%5B%5D=19895)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, Glassbox, Userback, ReputationStacker, Simplesat, and Chattermill.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=userback&focus%5B%5D=reputationstacker&focus%5B%5D=simplesat&focus%5B%5D=chattermill)

**Sponsored**

### Canny

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-08-11T21%3A23%3A41Z&secure%5Bdisplayable_resource_id%5D=32&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=32&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=38122&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management&secure%5Btoken%5D=a274c9e0d552000a7e4a053c92ec2711cbcf5b5cf4106a541f39a4d8da01f1d0&secure%5Burl%5D=https%3A%2F%2Fcanny.io%2Fregister%3Futm_campaign%3Dg2-cpc-sponsored-placement%26utm_medium%3Dcpc%26utm_source%3Dg2&secure%5Burl_type%5D=free_trial)

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,970

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.7/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.6/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator, Salesforce Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features.
- Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency.
- Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy.
- Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks.
- Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud.

##### Cons

- Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use.
- Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features.
- Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members.
- Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively.
- Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require)
- [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system)

### [HubSpot Service Hub](https://www.g2.com/de/products/hubspot-service-hub/reviews)

Service Hub bietet KI-gestützten Kundenservice in großem Maßstab, indem es Kundeninformationen vereint, Omnichannel-Support-Tools bereitstellt und effiziente Self-Service-Optionen innerhalb einer einzigen Plattform ermöglicht. Kernwertversprechen: Service Hub adressiert drei kritische Herausforderungen im Kundenservice: Skalierung von Support-Teams ohne proportionalen Anstieg der Mitarbeiterzahl, Aufrechterhaltung der Servicequalität über mehrere Kommunikationskanäle hinweg und Nutzung von Kundendaten zur Förderung von Kundenbindung und Wachstum. Die Plattform verbindet Kundendienstinformationen mit Informationen aus Vertrieb und Marketing und bietet Support-Mitarbeitern vollständigen Kundenkontext. Hauptfunktionen: Omnichannel-Helpdesk: Service Hub konsolidiert Support-Anfragen aus mehreren Kommunikationskanälen in einer einzigen Oberfläche. Teams verwalten alle Kundenkommunikationen, ohne zwischen Tools wechseln zu müssen, und gewährleisten so eine konsistente Antwortqualität über alle Kanäle hinweg. KI-gestützte Effizienz: Die Plattform umfasst KI-Funktionen, die die Ticketweiterleitung automatisieren, relevante Wissensdatenbankartikel vorschlagen und Muster in Kundenproblemen identifizieren, um die Lösungsgeschwindigkeit und die Produktivität des Support-Teams zu verbessern. Self-Service-Tools: Service Hub bietet die Erstellung von Wissensdatenbanken, Chatbot-Funktionalität und Kundenportal-Funktionen, die es Kunden ermöglichen, eigenständig Antworten zu finden. Dies reduziert das Ticketvolumen und die Arbeitsbelastung des Support-Teams und verbessert gleichzeitig die Kundenzufriedenheit. Datengetriebene Kundenbindung: Die Plattform bietet Kundenbewertung, Effizienzberichte und Trendanalysen, die Serviceleiter dabei unterstützen, gefährdete Konten zu identifizieren, die Teamleistung zu optimieren und Support-Aktivitäten mit Wachstumsmetriken des Unternehmens zu verbinden. Service Hub vs. Alternativen: Im Gegensatz zu eigenständigen Ticketingsystemen, die isoliert arbeiten, teilt Service Hub Kundendaten mit Vertriebs- und Marketingplattformen, sodass Support-Teams den vollständigen Kundenreise-Kontext sehen können. Vertreter können auf Kaufhistorie, Marketing-Interaktionen und Verkaufsgespräche zugreifen, ohne Informationen von anderen Abteilungen anfordern zu müssen. Service Hub eliminiert die Notwendigkeit, separate Tools für Live-Chat, Wissensdatenbankverwaltung, Kundenzufriedenheitsumfragen und Serviceanalysen zu kaufen und zu integrieren, indem es diese Funktionen innerhalb der einheitlichen HubSpot-Plattform bereitstellt. Wer sollte Service Hub nutzen: Service Hub richtet sich an Führungskräfte im Kundenservice, die den Support effizient skalieren möchten, an Support-Teams, die vollständigen Kundenkontext für eine qualitativ hochwertige Servicebereitstellung benötigen, und an Organisationen, die Servicemetriken mit Kundenbindungs- und Wachstumszielen verbinden möchten. Die Plattform ermöglicht es CX-Führungskräften, sich auf effiziente, durch KI unterstützte Mitarbeiter zu konzentrieren. Ergebnis: Service Hub hilft Teams, einen erfreulichen Support in großem Maßstab mit vereinten Kundeninformationen zu bieten, effiziente, durch KI unterstützte Mitarbeiter zu schaffen und ihr Unternehmen zu skalieren, nicht die Komplexität.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,823

#### How Do G2 Users Rate HubSpot Service Hub?

- **Einfache Bedienung:** 8.6/10 (Category avg: 9.1/10)
- **Konsistenz des Markendesigns:** 8.6/10 (Category avg: 9.0/10)
- **Sammeln von Feedback:** 8.7/10 (Category avg: 9.2/10)
- **Feedback-Aggregation:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind HubSpot Service Hub?

- **Verkäufer:** [HubSpot](https://www.g2.com/de/sellers/hubspot)
- **Unternehmenswebsite:** hubspot.com
- **Gründungsjahr:** 2006
- **Hauptsitz:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Kundenerfolgsmanager, Kundenerfolgspezialist
- **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen
- **Company Size:** 60% Small, 37% Medium

#### What Do G2 Reviewers Say About HubSpot Service Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer finden HubSpot Service Hub **außergewöhnlich einfach zu bedienen** , was die Kommunikation vereinfacht und die Entscheidungsfindung mühelos verbessert.
- Benutzer schätzen die **nahtlose Integration** des HubSpot Service Hub, die die Zusammenarbeit und den Zugang zu Einblicken über verschiedene Kanäle hinweg verbessert.
- Benutzer schätzen den **reaktiven Kundensupport** des HubSpot Service Hub, der ihre Kommunikations- und Entscheidungsfindungseffizienz verbessert.
- Benutzer lieben die **Effizienz** des HubSpot Service Hub, der Arbeitsabläufe optimiert und die Produktivität erheblich steigert.
- Benutzer schätzen das **effiziente Ticketsystem** im HubSpot Service Hub, um Kundeninteraktionen nahtlos zu verwalten.

##### Cons

- Benutzer finden die **fehlenden Funktionen** im HubSpot Service Hub einschränkend, insbesondere wenn die Bedürfnisse wachsen und die Skalierbarkeit kostspielig wird.
- Benutzer finden die **begrenzte Anpassung** von Kontakten und Designs einschränkend, was die Funktionalität und den kreativen Ausdruck beeinträchtigt.
- Benutzer sind frustriert über die **begrenzten Funktionen** , insbesondere in Bezug auf Anpassungs- und Integrationsschwierigkeiten, die die Produktivität beeinträchtigen.
- Benutzer stehen vor einem **Mangel an Funktionen** im HubSpot Service Hub, was die Zusammenarbeit behindert und die Benutzererfahrung erschwert.
- Benutzer finden das **Ticketverwaltungssystem umständlich** , mit Einschränkungen, die die Effizienz und Datenverarbeitung beeinträchtigen.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/de/survey_responses/hubspot-service-hub-review-11586632)**

**Rating:** 4.0/5.0 stars

_— Ashish P._

[Read full review](https://www.g2.com/de/survey_responses/hubspot-service-hub-review-11586632)

**["Zentralisiertes Ticket-Management und Support mit Automatisierungen, die das Erlebnis verbessern"](https://www.g2.com/de/survey_responses/hubspot-service-hub-review-12873336)**

**Rating:** 4.5/5.0 stars

_— Lizeth M._

[Read full review](https://www.g2.com/de/survey_responses/hubspot-service-hub-review-12873336)

#### What Are G2 Users Discussing About HubSpot Service Hub?

- [Wie trägt der HubSpot Service Hub zu einem kohärenteren und effektiveren Kundendienst-Erlebnis bei?](https://www.g2.com/de/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [Wofür wird der HubSpot Service Hub verwendet?](https://www.g2.com/de/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [Was macht die HubSpot-Software?](https://www.g2.com/de/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [Welche der folgenden Funktionen sind auf der HubSpot-Plattform verfügbar?](https://www.g2.com/de/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [Was ist ein Service-Hub?](https://www.g2.com/de/discussions/what-is-service-hub) - 2 comments

### [AskNicely](https://www.g2.com/products/asknicely/reviews)

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,029

#### How Do G2 Users Rate AskNicely?

- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.3/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind AskNicely?

- **Seller:** [AskNicely](https://www.g2.com/sellers/asknicely)
- **Company Website:** www.asknicely.com
- **Year Founded:** 2014
- **HQ Location:** Portland, OR
- **Twitter:** @asknicely  
2,316 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e0b9fb8c18ad9dd08f3e5cd84b9aaada7792e9657441d98b50b03170bab921df&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fask-nicely%2F&secure%5Burl_type%5D=linkedin_company_website)  
59 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Marketing Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 48% Medium, 43% Small

#### What Do G2 Reviewers Say About AskNicely?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of AskNicely, praising its intuitive interface and straightforward functionality.
- Users commend AskNicely for its **excellent customer support** , providing timely assistance and solutions tailored to their needs.
- Users value the **direct and accessible client feedback** that enhances insights and coaching effectiveness with AskNicely.
- Users value the **exceptional support** from AskNicely, praising the team's responsiveness and dedication to customer satisfaction.
- Users find the **easy setup** of AskNicely straightforward and seamless, enhancing their overall experience with the platform.

##### Cons

- Users find **difficult reporting** in AskNicely slows down the process of accessing essential analytics and updates.
- Users find it frustrating to manage contact deletions, highlighting **survey limitations** that hinder streamlined communication with customers.
- Users express frustration with the **limited customization** options for workflows, surveys, and dashboard features in AskNicely.
- Users find the **manual processes** cumbersome, particularly when deleting contacts and relying on Excel for reporting.
- Users feel that **improvement is needed** in shout out functionality and Salesforce integration for a better experience.

#### What Are Recent G2 Reviews of AskNicely?

**["A Game-Changer for Customer Feedback - AskNicely Earns Five Stars!"](https://www.g2.com/survey_responses/asknicely-review-9104823)**

**Rating:** 5.0/5.0 stars

_— Dante B._

[Read full review](https://www.g2.com/survey_responses/asknicely-review-9104823)

**["Very user-friendly and gets the job done!"](https://www.g2.com/survey_responses/asknicely-review-7865358)**

**Rating:** 5.0/5.0 stars

_— Raymond C C._

[Read full review](https://www.g2.com/survey_responses/asknicely-review-7865358)

#### What Are G2 Users Discussing About AskNicely?

- [What is AskNicely used for?](https://www.g2.com/discussions/what-is-asknicely-used-for)

### [Userback](https://www.g2.com/de/products/userback/reviews)

Userback ist eine Softwarelösung für Benutzerfeedback und Fehlerverfolgung, die Teams dabei unterstützt, Produktfeedback von Benutzern und Stakeholdern zu sammeln, zu verstehen und darauf zu reagieren. Diese Plattform ist besonders vorteilhaft für SaaS-Unternehmen, Produktmanager, Entwickler, Designer und Kundensupport-Teams, da sie ihnen die notwendigen Werkzeuge bietet, um kontextuelles Feedback direkt von ihren Webanwendungen zu sammeln. Die Hauptzielgruppe von Userback sind Teams, die sich darauf konzentrieren, ihre Produktangebote durch Benutzererkenntnisse zu verbessern. Durch die Erleichterung der Sammlung von sowohl internem als auch externem Feedback ermöglicht Userback Organisationen, ihre Produkterfahrung kontinuierlich zu verfeinern. Es unterstützt verschiedene Anwendungsfälle wie Benutzerfeedback, Fehlerberichterstattung, Usability-Tests, Qualitätssicherung, Funktionsvalidierung und Kundenzufriedenheitstracking. Die Plattform bereichert Feedback-Elemente mit wesentlichem Kontext, einschließlich Screenshots, Sitzungsdaten, Automatisierungsregeln und Integrations-Workflows, sodass Produktteams fundierte Entscheidungen schnell treffen können. Userback zeichnet sich in seiner Kategorie durch eine Reihe von Schlüsselfunktionen aus, die den Feedback-Prozess optimieren. Eine seiner bemerkenswerten Funktionen sind die visuellen Feedback-Tools, die es Benutzern ermöglichen, kommentierte Screenshots, Bildschirmaufnahmen und Kommentare direkt innerhalb ihrer Anwendung zu sammeln. Dieser visuelle Kontext hilft Teams, Benutzerprobleme klarer zu verstehen. Darüber hinaus erfasst die Fehlerberichterstattungsfunktion automatisch Konsolenprotokolle, Browserdetails, Ereignisse und andere technische Metadaten, was einen effizienteren Fehlerbehebungsprozess ermöglicht. Ein weiterer bedeutender Aspekt von Userback ist seine Sitzungswiedergabefunktion, die das reale Benutzerverhalten visualisiert und Teams dabei hilft, Probleme effektiv zu identifizieren und zu beheben. Anpassbare In-App-Umfragen, wie der Net Promoter Score (NPS), die Kundenzufriedenheit (CSAT) und der Customer Effort Score (CES), ermöglichen es Organisationen, Benutzerstimmung und -zufriedenheit genau zu messen. Das Feature-Portal ermöglicht es Teams, Produktideen mit ihrer Kundenbasis zu verwalten, zu priorisieren und zu validieren, um sicherzustellen, dass die Entwicklungsbemühungen den Benutzerbedürfnissen entsprechen. Userback integriert auch intelligente Automatisierung, um die Produktivität zu steigern, indem Aufgaben wie die Zuweisung von Feedback und das Setzen von Fälligkeitsdaten automatisiert werden. Nahtlose Integrationen mit beliebten Tools wie Jira, Slack, Intercom, ClickUp und GitHub optimieren die Workflows weiter. Eine Browser-Erweiterung ist verfügbar, um schnell Feedback von jeder Website oder Webanwendung zu erfassen. Userback bietet einen kostenlosen Plan mit grundlegenden Funktionen, während seine kostenpflichtigen Pläne je nach Benutzerbedarf skalieren, um sicherzustellen, dass alle Pläne unbegrenzte Feedback-Sammlung unterstützen.

**Average Rating:** 4.7/5.0

**Total Reviews:** 279

#### How Do G2 Users Rate Userback?

- **Einfache Bedienung:** 9.3/10 (Category avg: 9.1/10)
- **Konsistenz des Markendesigns:** 7.5/10 (Category avg: 9.0/10)
- **Sammeln von Feedback:** 7.8/10 (Category avg: 9.2/10)
- **Feedback-Aggregation:** 7.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Userback?

- **Verkäufer:** [Userback](https://www.g2.com/de/sellers/userback)
- **Unternehmenswebsite:** www.userback.io
- **Gründungsjahr:** 2014
- **Hauptsitz:** Brisbane
- **Twitter:** @userbackio  
202 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d878dc4bc3857d425e1febaced4bff1730ac0829802d1c1022fe67fc9f41c35c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7960309%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gründer, Eigentümer
- **Top Industries:** Marketing und Werbung, Computersoftware
- **Company Size:** 81% Small, 8% Medium

#### What Do G2 Reviewers Say About Userback?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Userback und loben die intuitive Benutzeroberfläche sowie den nahtlosen Feedback-Sammelprozess.
- Benutzer schätzen das **einfache Feedback-Management** von Userback, das die Kommunikation und das Verständnis zwischen Kunden und Teams verbessert.
- Benutzer loben die **einfache Einrichtung** von Userback und heben die intuitive Installation und nahtlose Integration in Arbeitsabläufe hervor.
- Benutzer schätzen Userback für seinen **optimierten Feedback-Prozess** , der die Kommunikation und Zusammenarbeit zwischen Teams und Kunden verbessert.
- Benutzer schätzen, wie Userback das Sammeln von Feedback **einfach und umsetzbar** macht, die Zusammenarbeit verbessert und die Problemlösung beschleunigt.

##### Cons

- Benutzer wünschen sich mehr **Anpassungsoptionen** für Branding und Lesbarkeit, da sie die aktuellen Einstellungen als zu einschränkend empfinden.
- Benutzer bemerken mehrere **Funktionseinschränkungen** in Userback, insbesondere beim Testen von mobilen Apps und der Effizienz der Aufgabenverfolgung.
- Benutzer äußern Bedenken über **fehlende Funktionen** wie Ticketverfolgung und mobile App-Tests, die Benutzerfreundlichkeit und Effizienz beeinträchtigen.
- Benutzer finden, dass die **begrenzten Funktionen** von Userback die Anpassung, das mobile Testen und die Integrationen einschränken, was ihren Arbeitsablauf behindert.
- Benutzer empfinden, dass es **begrenzte Optionen** für Kundenbranding und Ticketverwaltung gibt, was die Anpassung und Effizienz behindert.

#### What Are Recent G2 Reviews of Userback?

**["Userback wird immer besser: Sauberes UI, leistungsstarkes Feedback & Fehlerberichterstattung"](https://www.g2.com/de/survey_responses/userback-review-12769733)**

**Rating:** 4.5/5.0 stars

_— Goher K._

[Read full review](https://www.g2.com/de/survey_responses/userback-review-12769733)

**["Userback hält Kundenfeedback organisiert mit einfacher Einrichtung und praktischen Integrationen."](https://www.g2.com/de/survey_responses/userback-review-12823497)**

**Rating:** 5.0/5.0 stars

_— Sylvester M._

[Read full review](https://www.g2.com/de/survey_responses/userback-review-12823497)

#### What Are G2 Users Discussing About Userback?

- [Wofür wird Userback verwendet?](https://www.g2.com/de/discussions/what-is-userback-used-for) - 1 comment

### [Glassbox](https://www.g2.com/products/glassbox/reviews)

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

**Average Rating:** 4.9/5.0

**Total Reviews:** 788

#### How Do G2 Users Rate Glassbox?

- **Ease of Use:** 9.7/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Glassbox?

- **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox)
- **Company Website:** www.glassbox.com
- **Year Founded:** 2010
- **HQ Location:** London
- **Twitter:** @GlassboxDigital  
1,803 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a86bc192b8b339fb694c9046e07217cea07a19220fc62bc7b47b81f0bc0a651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10491772%2F&secure%5Burl_type%5D=linkedin_company_website)  
280 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Analyst, Product Owner
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 77% Large, 18% Medium

#### What Do G2 Reviewers Say About Glassbox?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Glassbox, enabling immediate access to insights for timely decision-making.
- Users find the **session replay feature** invaluable for resolving customer issues and improving overall experience effectively.
- Users value the **immediate insights** from Glassbox, enabling timely interventions and identification of revenue opportunities.
- Users find the **visibility into customer interactions** with Glassbox invaluable for troubleshooting and enhancing user experience.
- Users value Glassbox for its **exceptional customer understanding** , enabling effective troubleshooting and validation of customer information.

##### Cons

- Users are frustrated by **session issues** , including split links, limited history access, and slow query responses.
- Users find the **navigation icons unintuitive** , leading to confusion when navigating the Glassbox interface.
- Users report **session management issues** such as slow loading times and frequent session expirations that hinder usability.
- Users find the **learning curve steep** , requiring additional training and better documentation to effectively navigate Glassbox.
- Users desire improved **customization options** in reporting and funnel creation within Glassbox for enhanced functionality.

#### What Are Recent G2 Reviews of Glassbox?

**["Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays"](https://www.g2.com/survey_responses/glassbox-review-11982027)**

**Rating:** 5.0/5.0 stars

_— ADITYA T._

[Read full review](https://www.g2.com/survey_responses/glassbox-review-11982027)

**["Essential for Identifying User Friction Points"](https://www.g2.com/survey_responses/glassbox-review-12699865)**

**Rating:** 4.0/5.0 stars

_— Basma K._

[Read full review](https://www.g2.com/survey_responses/glassbox-review-12699865)

#### What Are G2 Users Discussing About Glassbox?

- [What is Glassbox used for?](https://www.g2.com/discussions/what-is-glassbox-used-for)

### [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews)

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

**Average Rating:** 4.9/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate ReputationStacker?

- **Ease of Use:** 9.8/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ReputationStacker?

- **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker)
- **Year Founded:** 2016
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Director, Manager
- **Top Industries:** Consumer Services, Health, Wellness and Fitness
- **Company Size:** 51% Small, 35% Medium

#### What Do G2 Reviewers Say About ReputationStacker?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ReputationStacker to be **very easy to use** , streamlining review collection with hassle-free setup and automation.
- Users love the **ease of use** of ReputationStacker, simplifying review collection and boosting their customer ratings significantly.
- Users love the **ease of online reputation management** with ReputationStacker, enjoying seamless setup and support for their locations.
- Users value the **automation** of ReputationStacker, streamlining review requests and boosting their business's online presence effectively.
- Users find the **easy setup** of ReputationStacker efficient, allowing seamless integration and effective automated review collection.

##### Cons

- Users face **connection issues** during setup, but support helps ensure smooth operation afterward.
- Users find the filtering options useful but note it can be **difficult to learn** due to complexity and lack of documentation.
- Users find ReputationStacker to be **expensive** when exceeding text message limits, leading to higher costs than anticipated.
- Users find **filtering issues** arise when combining multiple options, leading to confusion and a need for better documentation.
- Users find the **filtering limitations** challenging, particularly when combining multiple options without adequate guidance or documentation.

#### What Are Recent G2 Reviews of ReputationStacker?

**["New Reporting Features Make Location Performance Easy to Track"](https://www.g2.com/survey_responses/reputationstacker-review-13228484)**

**Rating:** 5.0/5.0 stars

_— Luke J._

[Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13228484)

**["Best-in-Class AI Review Responder, Seamlessly Integrated and On-Brand Reputation Management"](https://www.g2.com/survey_responses/reputationstacker-review-13237541)**

**Rating:** 5.0/5.0 stars

_— Faith P._

[Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13237541)

#### What Are G2 Users Discussing About ReputationStacker?

- [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment

### [Simplesat](https://www.g2.com/de/products/simplesat/reviews)

Simplesat ist ein Feedback-Management-Tool, das Organisationen dabei hilft, ihr Kundenengagement zu verbessern, indem es die Rücklaufquoten von Umfragen erhöht. Diese Lösung bietet einen flexiblen Ansatz zur Erfassung von Feedback und ermöglicht es Unternehmen, visuell ansprechende und personalisierte Umfragen zu erstellen, die bei ihren Kunden Anklang finden. Durch die Integration mit beliebten Plattformen wie Zendesk, Intercom, Autotask und Salesforce macht Simplesat es den Kunden bequem, über ihre bevorzugten Kommunikationskanäle Feedback zu geben, wodurch jede Interaktion eine Gelegenheit für wertvolle Einblicke wird. Die Zielgruppe von Simplesat umfasst Unternehmen jeder Größe, die den Kundenservice priorisieren und die Meinungen ihrer Kunden tiefer verstehen möchten. Durch die Nutzung verschiedener Feedback-Umfragetypen, wie z.B. Kundenzufriedenheit (CSAT) und Customer Effort Score (CES) Umfragen, können Organisationen unmittelbare Reaktionen nach wichtigen Kundeninteraktionen erfassen, wie z.B. Onboarding oder die Lösung von Support-Tickets. Darüber hinaus bieten geplante Net Promoter Score (NPS) Umfragen eine breitere Perspektive auf die Kundenzufriedenheit im Laufe der Zeit und helfen Unternehmen, Trends und Verbesserungsbereiche zu identifizieren. Eine der herausragenden Funktionen von Simplesat ist seine robuste Dateninterpretationsfähigkeit. Benutzer können das Dashboard leicht navigieren, um aufschlussreiche Berichte zu erstellen, Ranglisten zu erstellen und ihre Kundenbasis für gezielte Analysen zu segmentieren. Diese Funktionalität ermöglicht es Unternehmen, in einzelne Antworten einzutauchen und die Nuancen des Kundenfeedbacks zu verstehen. Durch das Erlernen der richtigen Fragen können Organisationen sicherstellen, dass sie die dringendsten Anliegen und Prioritäten ihrer Kunden ansprechen. Simplesat betont auch die Bedeutung des Schließens des Feedback-Kreislaufs. Das Tool ermöglicht es Unternehmen, automatisierte Antworten für unzufriedene Kunden einzurichten und sie mit Agenten zu verbinden, die auf ihre Feedback-Historie zugreifen können, um eine persönlichere Lösung zu bieten. Umgekehrt fördert es die Kontaktaufnahme mit zufriedenen Kunden, wie z.B. das Anfordern von Google-Bewertungen nach Erhalt hoher Bewertungen. Dieser proaktive Ansatz verbessert nicht nur den Ruf eines Unternehmens, sondern trägt auch positiv zu den Bemühungen zur Suchmaschinenoptimierung (SEO) bei. Darüber hinaus dient das Teilen von positivem Feedback innerhalb der Teams als Motivationsschub und fördert eine Kultur der Anerkennung und Verbesserung. Die Integration von Simplesat in den täglichen Betrieb verwandelt die Feedback-Sammlung von einer mühsamen Aufgabe in einen nahtlosen Prozess. Indem sie Kundenfeedback priorisieren und zu einem integralen Bestandteil der Geschäftspraktiken machen, können Organisationen stärkere Beziehungen zu ihren Kunden aufbauen, was letztendlich zu verbesserter Zufriedenheit und Loyalität führt.

**Average Rating:** 4.8/5.0

**Total Reviews:** 164

#### How Do G2 Users Rate Simplesat?

- **Einfache Bedienung:** 9.6/10 (Category avg: 9.1/10)
- **Konsistenz des Markendesigns:** 9.2/10 (Category avg: 9.0/10)
- **Sammeln von Feedback:** 9.3/10 (Category avg: 9.2/10)
- **Feedback-Aggregation:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Simplesat?

- **Verkäufer:** [Simplesat](https://www.g2.com/de/sellers/simplesat)
- **Unternehmenswebsite:** www.simplesat.io
- **Gründungsjahr:** 2016
- **Hauptsitz:** Seattle, Washington
- **Twitter:** @simplesat  
192 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=85a3a8abc850d5c57a09e181cb51269b9fa460b6bb2929ccf5e8009500723621&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13224182%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Präsident
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computer- und Netzwerksicherheit
- **Company Size:** 57% Small, 39% Medium

#### What Do G2 Reviewers Say About Simplesat?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen den **freundlichen und reaktionsschnellen Kundensupport** von Simplesat, der ihr Gesamterlebnis bemerkenswert verbessert.
- Benutzer schätzen die **Benutzerfreundlichkeit** von Simplesat, was das Management von Kundenfeedback einfach und effektiv macht.
- Benutzer heben die **einfache Einrichtung** von Simplesat hervor, die eine schnelle Integration und sofortiges Kundenfeedback ermöglicht.
- Benutzer schätzen die **anpassbare Umfrageerstellung** in Simplesat, die eine maßgeschneiderte und effiziente Feedback-Sammlung für ihre Bedürfnisse gewährleistet.
- Benutzer schätzen die **einfachen Integrationen** , die Simplesat bietet, und ermöglichen eine nahtlose Umfrageimplementierung mit verschiedenen Systemen.

##### Cons

- Benutzer empfinden, dass die **erhöhten Preise** von Simplesat seinen Wert im Vergleich zu den Mitbewerbern mindern.
- Benutzer erleben häufig **Integrationsprobleme** mit Simplesat, was zu Unterbrechungen im Arbeitsablauf aufgrund häufiger Verbindungsabbrüche führt.
- Benutzer finden die **Anpassungsoptionen der Umfrage unzureichend** , was ihre Fähigkeit einschränkt, Feedback und Branding effektiv anzupassen.
- Benutzer finden die **komplexe Benutzerfreundlichkeit** von Simplesat herausfordernd, da die Einrichtung manchmal unintuitiv und frustrierend sein kann.
- Benutzer erleben **Verbindungsprobleme** mit Simplesat, was zu Unterbrechungen aufgrund häufiger Verbindungsabbrüche während der Plattformintegration führt.

#### What Are Recent G2 Reviews of Simplesat?

**["Simplesat: Einfach, Effizient, mit Resilientem Support"](https://www.g2.com/de/survey_responses/simplesat-review-12874198)**

**Rating:** 5.0/5.0 stars

_— Verifizierter Benutzer_

[Read full review](https://www.g2.com/de/survey_responses/simplesat-review-12874198)

**["Feedback-Management praktischer und organisierter gestalten"](https://www.g2.com/de/survey_responses/simplesat-review-12950522)**

**Rating:** 5.0/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/de/survey_responses/simplesat-review-12950522)

#### What Are G2 Users Discussing About Simplesat?

- [What are the tools used by marketers to measure customer satisfaction?](https://www.g2.com/de/discussions/what-are-the-tools-used-by-marketers-to-measure-customer-satisfaction)
- [What is survey Survicate?](https://www.g2.com/de/discussions/simplesat-what-is-survey-survicate)
- [Was ist CSAT im Kundenservice?](https://www.g2.com/de/discussions/what-is-csat-in-customer-service) - 1 comment
- [Was ist Simplesat?](https://www.g2.com/de/discussions/what-is-simplesat) - 1 comment

### [BugHerd](https://www.g2.com/de/products/bugherd/reviews)

Was ist BugHerd? BugHerd ist ein visuelles Feedback- und Bug-Tracking-Tool für Agenturen und Webentwicklungsteams. Kunden können einfach zeigen, klicken und kommentieren - BugHerd erstellt einen Screenshot, speichert technische Details und erstellt eine Aufgabe für Ihr Team zur Nachverfolgung. Es wird von allen Rollen verwendet, die an einem Website-Projekt beteiligt sind, einschließlich: - Webentwickler - Webdesigner - Projektmanager - QA/UAT-Tester - Marketingfachleute - Inhaltsersteller Die Hauptmerkmale von BugHerd sind: - Visuelles Point-and-Click-Feedback direkt auf einer Webseite - Automatische Screenshot- und Technologiedetailerfassung (Browser, Betriebssystem, URL, Bildschirmauflösung) - Aufgabenverfolgung über ein integriertes Kanban-Board zur Bewertung, Zuweisung, Priorisierung und Umsetzung von Feedback - Kein Kundenlogin erforderlich - Kunden erhalten einen einfachen Link und können sofort Feedback hinterlassen - KI-gestütztes Aufgabenmanagement - automatische Duplikaterkennung, automatisch generierte Titel, automatische Tagging - BugHerd MCP verbindet Aufgaben direkt mit KI-Coding-Agenten wie Claude Code und Cursor, sodass sie das Feedback direkt triagieren, aktualisieren und umsetzen können - Fortlaufende Feedback-Sammlung, auch nach Abschluss des Website-Projekts - Video-Feedback zur Aufzeichnung von mehrstufigen Interaktionen - Tiefe Zwei-Wege-Integrationen mit PM-Tools (Jira, Asana, ClickUp, Trello, monday.com), Slack, MS Teams und GitHub, sowie vollständige API- und Webhook-Unterstützung Was BugHerd anders macht: Feedback wird direkt auf der Live- oder Staging-Webseite angeheftet, anstatt per E-Mail, Screenshots oder Tabellen gesendet zu werden. Wenn mehrere Kunden oder Stakeholder dieselbe Seite überprüfen, sehen sie die bestehenden Kommentare der anderen im Kontext, was die Anzahl der doppelten Berichte und die Hin- und Her-Klärung reduziert. BugHerd bietet auch eine breitere Palette an KI-Funktionen als andere Website-Feedback-Tools - insbesondere BugHerd MCP, das KI-Coding-Agenten wie Claude Code und Cursor ermöglicht, Feedback direkt zu triagieren und umzusetzen, sodass Sie die Updates nicht selbst vornehmen müssen. BugHerd wird von über 10.000 Unternehmen und 350.000 Nutzern in 172 Ländern verwendet, darunter Canva, Deloitte, Apollo und Q4, und hat eine Bewertung von 4,8/5 auf G2 aus über 140 Bewertungen. Starten Sie in wenigen Minuten mit einer kostenlosen 7-Tage-Testversion (keine Kreditkarte erforderlich) oder buchen Sie eine 1:1-Demo unter https://bugherd.com/

**Average Rating:** 4.7/5.0

**Total Reviews:** 212

#### How Do G2 Users Rate BugHerd?

- **Einfache Bedienung:** 9.4/10 (Category avg: 9.1/10)
- **Konsistenz des Markendesigns:** 8.7/10 (Category avg: 9.0/10)
- **Sammeln von Feedback:** 9.4/10 (Category avg: 9.2/10)
- **Feedback-Aggregation:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind BugHerd?

- **Verkäufer:** [BugHerd](https://www.g2.com/de/sellers/bugherd-4165e3c8-d810-4fb0-b78f-6e0c4fc4ef09)
- **Unternehmenswebsite:** bugherd.com
- **Gründungsjahr:** 2011
- **Hauptsitz:** Melbourne
- **Twitter:** @bugherd  
1,620 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c40d1ee73661271bbdf01fb32a696c6eb1b123d0034c915835f67f4730ac930&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbugherd%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
13 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Projektmanager
- **Top Industries:** Marketing und Werbung, Design
- **Company Size:** 71% Small, 23% Medium

#### What Do G2 Reviewers Say About BugHerd?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von BugHerd, was das Feedback zu Websites und die Fehlerverfolgung intuitiv und effizient macht.
- Benutzer loben BugHerd für seinen **intuitiven Feedback-Prozess** , der die Kommunikation vereinfacht und wertvolle Zeit spart.
- Benutzer schätzen die **nahtlose Teamzusammenarbeit** in BugHerd, die das Projektmanagement und die Kundenkommunikation effektiv verbessert.
- Benutzer schätzen die **Einfachheit der Aufgabenverwaltung** in BugHerd, insbesondere die nahtlose Integration mit ClickUp.
- Benutzer loben BugHerd für seine **Effizienz** bei der Rationalisierung von QA-Prozessen und der Verbesserung der Zusammenarbeit in Webprojekten.

##### Cons

- Benutzer erleben **fehlende Funktionen** wie Bildschirmaufnahme und SCORM-Unterstützung, was Effizienz und Benutzerfreundlichkeit beeinträchtigt.
- Benutzer erleben **Softwarefehler** mit BugHerd, einschließlich Problemen mit Screenshots und Pin-Platzierungen, die den Arbeitsablauf komplizieren.
- Benutzer berichten von **Problemen beim Melden von Fehlern und der Stabilität von Erweiterungen** , was die Gesamteffizienz während ihres Workflows beeinträchtigt.
- Benutzer erleben **komplexe Benutzerfreundlichkeitsprobleme** gelegentlich, insbesondere während der Einrichtung und beim Hinzufügen von Teammitgliedern zu BugHerd.
- Benutzer sind enttäuscht über den **Mangel an wesentlichen Werkzeugen** in BugHerd, was ihren Arbeitsablauf und die Zusammenarbeit behindert.

#### What Are Recent G2 Reviews of BugHerd?

**["Einfach für Endbenutzer, nahtlose Integration in den Entwickler-Workflow"](https://www.g2.com/de/survey_responses/bugherd-review-13184830)**

**Rating:** 4.5/5.0 stars

_— Ryan B._

[Read full review](https://www.g2.com/de/survey_responses/bugherd-review-13184830)

**["Einfache Einrichtung, unglaublicher Support und automatisierte Qualitätssicherung, die die Effizienz steigert"](https://www.g2.com/de/survey_responses/bugherd-review-13222335)**

**Rating:** 5.0/5.0 stars

_— Jessica G._

[Read full review](https://www.g2.com/de/survey_responses/bugherd-review-13222335)

#### What Are G2 Users Discussing About BugHerd?

- [Was sind Website-Fehler?](https://www.g2.com/de/discussions/what-are-website-bugs) - 1 comment
- [Wie fügt man einen neuen Fehler zu BugHerd hinzu?](https://www.g2.com/de/discussions/how-do-you-add-a-new-bug-to-bugherd) - 1 comment
- [How do you use a BugHerd?](https://www.g2.com/de/discussions/how-do-you-use-a-bugherd) - 3 comments
- [Was ist BugHerd?](https://www.g2.com/de/discussions/what-is-bugherd) - 1 comment

### [Delighted](https://www.g2.com/de/products/delighted/reviews)

Delighted ist der schnellste und einfachste Weg, um in Echtzeit umsetzbares Feedback von Ihren Kunden, Mitarbeitern, Partnern und Anbietern zu sammeln. Vertraut von Uber, Cisco, Slack, Bonobos, Instacart, Target und Tausenden anderer Marken, um Erfahrungen zu messen, zu verstehen und zu verbessern. Organisationen, die Delighted nutzen, können sofort Kundenfeedback sammeln, analysieren und verteilen, was es ihnen ermöglicht, Kundenbedürfnisse mit Unternehmenswachstum in Einklang zu bringen, die Kundenstimme im Laufe der Zeit zu messen und proaktiv die Abwanderung zu reduzieren.

**Average Rating:** 4.7/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate Delighted?

- **Einfache Bedienung:** 9.6/10 (Category avg: 9.1/10)
- **Konsistenz des Markendesigns:** 9.0/10 (Category avg: 9.0/10)
- **Sammeln von Feedback:** 8.6/10 (Category avg: 9.2/10)
- **Feedback-Aggregation:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Delighted?

- **Verkäufer:** [Qualtrics](https://www.g2.com/de/sellers/qualtrics)
- **Gründungsjahr:** 2002
- **Hauptsitz:** Provo, UT
- **Twitter:** @Qualtrics  
42,137 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d1ec005b3e09b6d51d9a439f06be24a872c533df3b3b8c47b5851a8358ecb22&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F314350%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,231 Mitarbeiter\*innen auf LinkedIn®
- **Eigentum:** NASDAQ: XM

#### Who Uses This Product?

- **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen
- **Company Size:** 62% Medium, 40% Small

#### What Are Recent G2 Reviews of Delighted?

**["Sehr SEHR intuitiv 👏"](https://www.g2.com/de/survey_responses/delighted-review-6697443)**

**Rating:** 5.0/5.0 stars

_— Verifizierter Benutzer in Computersoftware_

[Read full review](https://www.g2.com/de/survey_responses/delighted-review-6697443)

**["Begeistert ist erstaunlich."](https://www.g2.com/de/survey_responses/delighted-review-9782860)**

**Rating:** 5.0/5.0 stars

_— Anna G._

[Read full review](https://www.g2.com/de/survey_responses/delighted-review-9782860)

#### What Are G2 Users Discussing About Delighted?

- [Wem gehört "delighted"?](https://www.g2.com/de/discussions/who-owns-delighted) - 1 comment
- [What is NPS delighted?](https://www.g2.com/de/discussions/what-is-nps-delighted)
- [What does Delighted do?](https://www.g2.com/de/discussions/what-does-delighted-do)
- [What is delighted platform?](https://www.g2.com/de/discussions/what-is-delighted-platform)

### [Chattermill](https://www.g2.com/products/chattermill/reviews)

Chattermill is the AI-native customer experience intelligence (CXI) platform that unifies fragmented feedback and surfaces what to act on first. Built for the agentic era, it's used by CX, Voice of Customer (VoC), product, support, and insights teams at enterprise brands who need to turn scattered feedback into a clear next move, not another dashboard nobody opens. Chattermill connects to 100+ feedback channels, including surveys, reviews, support tickets, conversations, and social media. It translates and transcribes feedback in 100+ languages, enriches every signal with context (customer ID, channel, location), and classifies each piece of feedback with Lyra, Chattermill's proprietary AI model. Lyra combines aspect-based sentiment analysis, supervised learning, and large language models, so categorization stays consistent even at high volume. Once feedback is organized, teams get metrics tracking for NPS, CSAT, and sentiment, precision insights that point to specific issues and opportunities, AI summaries backed by real customer quotes, impact analysis that shows what's actually moving key metrics, and anomaly detection that flags spikes before they escalate. Reports and dashboards make it easy to share findings and keep every team working from the same picture. Chattermill also connects directly into AI agents through MCP and Skills, so teams can query verified customer intelligence from Claude, ChatGPT, or any MCP-compatible agent without leaving their workflow. Lyra Agent, Chattermill's natively-integrated CX agent, works in the background to surface high-impact insights on its own. Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M use Chattermill to understand their customers. Uber has 400+ users across CX, product, and operations. HelloFresh used it to launch 7 new brands built around what customers were asking for. Footasylum cut contacts per transaction by 42.8%. Chattermill is SOC 2 Type II and ISO 27001 certified, and compliant with GDPR and CCPA. G2 has recognized Chattermill as a Grid Leader and Momentum Leader in Feedback Analytics.

**Average Rating:** 4.4/5.0

**Total Reviews:** 236

#### How Do G2 Users Rate Chattermill?

- **Ease of Use:** 8.7/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.8/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Chattermill?

- **Seller:** [Chattermill](https://www.g2.com/sellers/chattermill)
- **Year Founded:** 2015
- **HQ Location:** London
- **Twitter:** @ChattermillAI  
460 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d74c2a4d9f3274c1f06539a6eb989c4d31b2029de64343d6b01930fb2b7d0fd6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9443815%2F&secure%5Burl_type%5D=linkedin_company_website)  
75 employees on LinkedIn®
- **Ownership:** Private

#### Who Uses This Product?

- **Who Uses This:** Senior Product Manager, Product Manager
- **Top Industries:** Retail, Financial Services
- **Company Size:** 48% Medium, 45% Large

#### What Do G2 Reviewers Say About Chattermill?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Chattermill's **ease of use** exceptional, enabling quick access to valuable insights without extensive training.
- Users value the **real-time feedback management** of Chattermill, enhancing their ability to respond swiftly to customer reviews.
- Users value the **clarity of customer insights** from Chattermill, enabling informed decisions and improved service strategies.
- Users value the **actionable insights** generated by Chattermill, which greatly enhance service quality and decision-making.
- Users appreciate the **cleanliness and organization of reviews** in Chattermill, enhancing the analysis of customer feedback.

##### Cons

- Users find **insufficient information** in Chattermill, noting a steep learning curve and a need for better guidance.
- Users find the **interface not intuitive** , making it challenging to access insights and create dashboards efficiently.
- Users note that the **AI limitations** hinder insights and guidance, affecting the overall analytical experience.
- Users experience **inaccuracy** issues with Chattermill's AI, leading to misclassifications and unreliable insights at times.
- Users find the **complex usability** of Chattermill challenging, especially for occasional users and new adopters.

#### What Are Recent G2 Reviews of Chattermill?

**["Chattermill Turns Multilingual Customer Feedback into Actionable Product Insights"](https://www.g2.com/survey_responses/chattermill-review-12772265)**

**Rating:** 4.5/5.0 stars

_— Florent J._

[Read full review](https://www.g2.com/survey_responses/chattermill-review-12772265)

**["Intuitive Feedback Analysis with Room for Deeper Insights"](https://www.g2.com/survey_responses/chattermill-review-10437099)**

**Rating:** 4.0/5.0 stars

_— Thomas Z._

[Read full review](https://www.g2.com/survey_responses/chattermill-review-10437099)

#### What Are G2 Users Discussing About Chattermill?

- [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) - 1 comment

### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 481

#### How Do G2 Users Rate ServiceNow Customer Service Management?

- **Ease of Use:** 8.5/10 (Category avg: 9.1/10)

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate Consultant, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 45% Large, 28% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows.
- Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution.
- Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly.
- Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness.
- Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity.

##### Cons

- Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration.
- Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training.
- Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity.
- Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding.
- Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do)
- [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment
- [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments
- [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [Kapture CX](https://www.g2.com/products/kapture-cx/reviews)

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.

**Average Rating:** 4.5/5.0

**Total Reviews:** 333

#### How Do G2 Users Rate Kapture CX?

- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Kapture CX?

- **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx)
- **Year Founded:** 2011
- **HQ Location:** Bangalore
- **Twitter:** @KaptureCX  
142 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45c6bd333e26c4243387685ff6dd29d09dce32c421e0c59644cf6cdaf1592b00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9310674%2F&secure%5Burl_type%5D=linkedin_company_website)  
647 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Team Leader, Assistant Manager
- **Top Industries:** Consumer Services, Pharmaceuticals
- **Company Size:** 59% Medium, 29% Small

#### What Do G2 Reviewers Say About Kapture CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration.
- Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience.
- Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution.
- Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless.
- Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations.

##### Cons

- Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading.
- Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience.
- Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance.
- Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks.
- Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality.

#### What Are Recent G2 Reviews of Kapture CX?

**["Kapture new interface: Quickest and Simplest than ever."](https://www.g2.com/survey_responses/kapture-cx-review-9966678)**

**Rating:** 5.0/5.0 stars

_— Mayank S._

[Read full review](https://www.g2.com/survey_responses/kapture-cx-review-9966678)

**["The context you need to resolve issues faster."](https://www.g2.com/survey_responses/kapture-cx-review-13180578)**

**Rating:** 4.5/5.0 stars

_— Subhash M._

[Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13180578)

#### What Are G2 Users Discussing About Kapture CX?

- [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote
- [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system)
- [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software)
- [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments
- [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system)

### [UserTesting](https://www.g2.com/de/products/usertesting/reviews)

UserTesting ist der Marktführer im Bereich menschlicher Einblicke. Unsere Human Insight Engine befähigt Teams, Entscheidungen zu validieren, gemeinsam in großem Maßstab zu innovieren und den Weg zu ihren besten Produkten und Erlebnissen zu beschleunigen. Indem echtes menschliches Feedback in jede Entwicklungsphase eingebettet wird – von der Ideenfindung bis zum Launch – können Organisationen Vermutungen eliminieren, Stakeholder abstimmen und Erlebnisse liefern, die wirklich den sich entwickelnden Kundenbedürfnissen entsprechen.

**Average Rating:** 4.4/5.0

**Total Reviews:** 734

#### How Do G2 Users Rate UserTesting?

- **Einfache Bedienung:** 8.4/10 (Category avg: 9.1/10)
- **Konsistenz des Markendesigns:** 9.0/10 (Category avg: 9.0/10)
- **Sammeln von Feedback:** 8.6/10 (Category avg: 9.2/10)
- **Feedback-Aggregation:** 8.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind UserTesting?

- **Verkäufer:** [UserTesting](https://www.g2.com/de/sellers/usertesting)
- **Unternehmenswebsite:** www.usertesting.com
- **Gründungsjahr:** 2007
- **Hauptsitz:** San Francisco, CA
- **Twitter:** @usertesting  
42,832 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73442a6f9daab3f3de2836e2f4625bacfccf35b241b94c14334b3b9d6b8521b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F564709%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,876 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** UX-Forscher, Produktdesigner
- **Top Industries:** Computersoftware, Finanzdienstleistungen
- **Company Size:** 41% Large, 37% Medium

#### What Do G2 Reviewers Say About UserTesting?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von UserTesting, die schnelles Feedback und effiziente Testprozesse ermöglicht.
- Benutzer schätzen die **wertvollen Einblicke** von UserTesting, die bei einem effektiven Verständnis von Verbraucherstimmung und Feedback helfen.
- Benutzer schätzen das **zeitsparende Feedback** von UserTesting, das schnelle Entscheidungen basierend auf echten Benutzerinteraktionen ermöglicht.
- Benutzer schätzen den **hilfreichen und reaktionsschnellen Kundensupport** von UserTesting, der ihr Testerlebnis erheblich verbessert.
- Benutzer schätzen die **aufschlussreichen Feedback-Funktionen** von UserTesting, die ihr Verständnis für die Verbraucherstimmung effektiv verbessern.

##### Cons

- Benutzer erleben **Testschwierigkeiten** aufgrund begrenzter Fragenlogik, Teilnehmerqualität und technischer Probleme, die die Effektivität beeinträchtigen.
- Benutzer bemerken die **fehlenden Funktionen** in UserTesting, insbesondere in Bezug auf Textformatierung und Umfragenavigation, was die Benutzerfreundlichkeit beeinträchtigt.
- Benutzer berichten von **Umfrageproblemen** , einschließlich langer Antwortzeiten, Bedenken hinsichtlich der Teilnehmerqualität und Herausforderungen beim Teilen der Ergebnisse.
- Nutzer kritisieren UserTesting dafür, **teuer** zu sein, insbesondere angesichts der inkonsistenten Qualität der Teilnehmer und der Supportprobleme.
- Benutzer finden, dass die **eingeschränkte Funktionalität** von UserTesting, einschließlich inkonsistenter Funktionen und Analysen, ihre Gesamterfahrung beeinträchtigt.

#### What Are Recent G2 Reviews of UserTesting?

**["Schneller Zugriff auf echte Benutzer mit einem intuitiven Dashboard und reichhaltigen Videoeinblicken"](https://www.g2.com/de/survey_responses/usertesting-review-12946786)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/de/survey_responses/usertesting-review-12946786)

**["UserTesting macht das Sammeln von echtem Feedback schnell und einfach."](https://www.g2.com/de/survey_responses/usertesting-review-12927269)**

**Rating:** 4.5/5.0 stars

_— Sambit Kumar B._

[Read full review](https://www.g2.com/de/survey_responses/usertesting-review-12927269)

#### What Are G2 Users Discussing About UserTesting?

- [Wofür wird UserTesting verwendet?](https://www.g2.com/de/discussions/what-is-usertesting-used-for) - 1 comment
- [Wofür wird UserZoom verwendet?](https://www.g2.com/de/discussions/what-is-userzoom-used-for)
- [What are the three types of user testing?](https://www.g2.com/de/discussions/what-are-the-three-types-of-user-testing)
- [Zeichnet der Benutzertest Ihr Gesicht auf?](https://www.g2.com/de/discussions/does-user-testing-record-your-face) - 2 comments
- [Was bewirkt Benutzertests?](https://www.g2.com/de/discussions/what-does-user-testing-do) - 1 comment, 1 upvote

### [Great Recruiters](https://www.g2.com/de/products/great-recruiters/reviews)

Great Recruiters ist eine spezialisierte Feedback- und Bewertungsplattform, die speziell für Personalvermittlungsfirmen entwickelt wurde, um ihre Rekrutierungsprozesse und Markenreputation zu verbessern. Diese innovative Lösung ermöglicht es Organisationen, Echtzeit-Feedback von Kandidaten und Kunden zu sammeln und wertvolle Einblicke in die Leistung ihrer Personalvermittler und die allgemeine Effektivität der Organisation zu gewinnen. Durch die Nutzung dieser Daten können Personalvermittlungsfirmen Verbesserungsbereiche identifizieren, Erfolge feiern und letztendlich das Potenzial ihrer Belegschaft maximieren. Die Zielgruppe von Great Recruiters umfasst Personalvermittlungsagenturen und Rekrutierungsfirmen, die ihre Betriebseffizienz und Kundenzufriedenheit verbessern möchten. In einer Branche, in der Reputation und Empfehlungen entscheidend sind, kann ein System, das sofortiges Feedback ermöglicht, die Fähigkeit einer Firma erheblich beeinflussen, Top-Talente anzuziehen und starke Kundenbeziehungen aufrechtzuerhalten. Die Plattform dient verschiedenen Anwendungsfällen, wie der Verbesserung der Leistung von Personalvermittlern, der Erhöhung des Kandidatenengagements und dem Aufbau eines positiven Markenimages durch authentische Testimonials. Zu den Hauptmerkmalen von Great Recruiters gehören Echtzeitbewertungen, anpassbare Feedbackanfragen und umfassende Analysen. Benutzer können problemlos Feedback von Kandidaten und Kunden nach Interaktionen einholen, um sicherzustellen, dass die Einblicke zeitnah und relevant sind. Die Plattform bietet auch Analysetools, die es Personalvermittlungsfirmen ermöglichen, Leistungskennzahlen im Laufe der Zeit zu verfolgen, um datenbasierte Entscheidungen zur Verbesserung ihrer Rekrutierungsstrategien zu treffen. Darüber hinaus kann die Möglichkeit, positive Bewertungen und Testimonials auf verschiedenen Plattformen zu präsentieren, Firmen helfen, sich in einem wettbewerbsintensiven Markt abzuheben. Durch die Nutzung von Great Recruiters können Personalvermittlungsfirmen ihre Rendite (ROI) erheblich verbessern, indem sie eine Kultur der kontinuierlichen Verbesserung und Verantwortlichkeit fördern. Die aus dem Echtzeit-Feedback gewonnenen Einblicke können zu verbesserten Schulungsprogrammen für Personalvermittler, besseren Kandidatenerfahrungen und letztendlich höheren Vermittlungsraten führen. Darüber hinaus kann der Schwerpunkt der Plattform auf den Aufbau einer starken Reputation durch authentische Bewertungen zu vermehrten Empfehlungen führen, was das Wachstum und den Erfolg von Personalvermittlungsorganisationen weiter vorantreibt. Insgesamt bietet Great Recruiters eine umfassende Lösung, die Personalvermittlungsfirmen befähigt, ihre Marke und operative Effektivität in einer dynamischen Branche zu steigern.

**Average Rating:** 4.9/5.0

**Total Reviews:** 165

#### How Do G2 Users Rate Great Recruiters?

- **Einfache Bedienung:** 9.7/10 (Category avg: 9.1/10)
- **Konsistenz des Markendesigns:** 9.8/10 (Category avg: 9.0/10)
- **Sammeln von Feedback:** 9.8/10 (Category avg: 9.2/10)
- **Feedback-Aggregation:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Great Recruiters?

- **Verkäufer:** [Great Recruiters](https://www.g2.com/de/sellers/great-recruiters)
- **Gründungsjahr:** 2017
- **Hauptsitz:** Troy, Michigan
- **Twitter:** @great\_recruiter  
324 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=47eeca28b4882095ddc7b7c12a7e99a88f58d353b9e2075346a2b97a256d749c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgreat-recruiters&secure%5Burl_type%5D=linkedin_company_website)  
13 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Rekrutierer, Technischer Recruiter
- **Top Industries:** Personalvermittlung und -rekrutierung, Krankenhaus & Gesundheitswesen
- **Company Size:** 48% Medium, 47% Small

#### What Do G2 Reviewers Say About Great Recruiters?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer finden Great Recruiters **außerordentlich hilfreich** , da es die Kundeninteraktionen verbessert und wertvolles Feedback für kontinuierliche Verbesserungen liefert.
- Benutzer schätzen das **Echtzeit-Feedback** von Kandidaten, was die Rekrutierungsprozesse verbessert und die allgemeine Teammoral steigert.
- Benutzer schätzen das **Echtzeit-Feedback** von Kandidaten, was ihren Einstellungsprozess und die allgemeine Teammoral verbessert.
- Benutzer finden Great Recruiters äußerst **benutzerfreundlich** , was ihre Rekrutierungserfahrung und Kommunikation mühelos verbessert.
- Benutzer finden die **Feedback- und Engagement-Funktionen** von Great Recruiters unverzichtbar für die Verbesserung des Service und das berufliche Wachstum.

##### Cons

- Benutzer äußern Frustration über **Verifizierungsprobleme** , da nicht verifizierte Bewertungen ihre Chancen beeinträchtigen, Top-Bewertet zu werden.
- Benutzer wünschen sich **fehlende Funktionen** wie erweiterte Suche und bessere Integration mit ATS, um ihre Rekrutierungserfahrung zu verbessern.
- Benutzer bemerken, dass **Timing- und Verifizierungsprobleme** bei Überprüfungsanfragen die genaue Rückmeldung für Personalvermittler und Kunden behindern.
- Benutzer glauben, dass **Verbesserungen erforderlich sind** bei der Timing der Bewertungsanfragen und dem Verifizierungsprozess für eine bessere Genauigkeit des Feedbacks.
- Benutzer finden das **Timing der Bewertungsanfrage verwirrend** , was die Genauigkeit des Feedbacks und das gesamte Benutzererlebnis beeinträchtigt.

#### What Are Recent G2 Reviews of Great Recruiters?

**["Ein Wendepunkt für authentisches Feedback zur Kandidatenerfahrung"](https://www.g2.com/de/survey_responses/great-recruiters-review-12502759)**

**Rating:** 5.0/5.0 stars

_— Heidi H._

[Read full review](https://www.g2.com/de/survey_responses/great-recruiters-review-12502759)

**["Müheloses Feedback, verbessert die Leistung"](https://www.g2.com/de/survey_responses/great-recruiters-review-12671998)**

**Rating:** 5.0/5.0 stars

_— Melissa R._

[Read full review](https://www.g2.com/de/survey_responses/great-recruiters-review-12671998)

### [Aha!](https://www.g2.com/de/products/aha/reviews)

Aha! ist die weltweit führende Software für Produktmanagement. Wir helfen mehr als 1 Million Produktentwicklern, ihre Strategie zum Leben zu erwecken. Unsere integrierten Tools befähigen Teams, mit KI von der Entdeckung bis zur Lieferung zu gehen. Die Suite umfasst Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork und Aha! Knowledge. Produktteams verlassen sich auf unsere Expertise, Elle (die KI-Assistentin) und Schulungsprogramme über die Aha! Academy, um ihre beste Arbeit zu leisten. Wir sind stolz darauf, ein sehr unterschiedlicher Typ eines schnell wachsenden SaaS-Unternehmens zu sein. Das Unternehmen ist eigenfinanziert, profitabel und zu 100 % remote. Wir werden als eines der besten vollständig remote arbeitenden Unternehmen anerkannt, unterstützen die Bootstrap-Bewegung und haben über 1,5 Millionen Dollar an Bedürftige durch Aha! Cares gespendet. Erfahren Sie mehr unter www.aha.io.

**Average Rating:** 4.4/5.0

**Total Reviews:** 357

#### How Do G2 Users Rate Aha!?

- **Einfache Bedienung:** 7.8/10 (Category avg: 9.1/10)
- **Konsistenz des Markendesigns:** 8.6/10 (Category avg: 9.0/10)
- **Sammeln von Feedback:** 9.9/10 (Category avg: 9.2/10)
- **Feedback-Aggregation:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Aha!?

- **Verkäufer:** [Aha! Labs](https://www.g2.com/de/sellers/aha-labs)
- **Unternehmenswebsite:** www.aha.io
- **Gründungsjahr:** 2013
- **Hauptsitz:** Menlo Park, CA
- **Twitter:** @aha\_io  
22,142 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21dba0039c73c3692c3a476e46fe72405f563fd89a0ae0e379d569e487808225&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3110591%2F&secure%5Burl_type%5D=linkedin_company_website)  
143 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Produktmanager, Senior Product Manager
- **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen
- **Company Size:** 47% Medium, 31% Large

#### What Do G2 Reviewers Say About Aha!?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen den **außergewöhnlichen Kundensupport** von Aha! während der Implementierungs- und Testphasen, was ihre Erfahrung erheblich verbessert.
- Benutzer schätzen die **Benutzerfreundlichkeit** von Aha! und genießen das intuitive Design und die nahtlose Integration für das Projektmanagement.
- Benutzer schätzen die **klare Darstellung der Funktionen und die intuitive Verwaltung** , die ihren Produktentwicklungsprozess nahtlos verbessern.
- Benutzer schätzen die **exzellenten Integrationen** mit Azure DevOps, die ihren Arbeitsablauf und die Gesamtproduktivität mit Aha! verbessern.
- Benutzer schätzen die **Anpassungsoptionen** in Aha!, die eine nahtlose Integration und Anpassung an spezifische Arbeitsabläufe und Bedürfnisse ermöglichen.

##### Cons

- Benutzer stehen bei Aha! vor einer **steilen Lernkurve** , da das Finden von Einstellungen zeitaufwändig und unintuitiv sein kann.
- Benutzer finden, dass Aha! **begrenzte Funktionen** bietet, die oft von spezialisierteren Tools wie Asana und Miro überschattet werden.
- Benutzer finden, dass Aha! **wichtige Funktionen** fehlen, was die Zusammenarbeit behindert und die Abhängigkeit von anderen Werkzeugen erforderlich macht.
- Benutzer haben **Schwierigkeiten bei der Navigation** mit Aha! und kämpfen damit, Einstellungen zu finden und die verschiedenen Arbeitsbereiche zu verstehen.
- Benutzer finden die **Lernschwierigkeit** , Aha! zu navigieren, herausfordernd und benötigen Zeit, um sich mit seinen Funktionen vertraut zu machen.

#### What Are Recent G2 Reviews of Aha!?

**["Leistungsstarke Kollaborationsplattform mit KI, benutzerdefinierten Workflows und einfacher Roadmapping-Funktion"](https://www.g2.com/de/survey_responses/aha-review-12769863)**

**Rating:** 4.5/5.0 stars

_— Konjengbam M._

[Read full review](https://www.g2.com/de/survey_responses/aha-review-12769863)

**["Leistungsstarke Feedback-Plattform mit großartigen Integrationen und exzellentem Kundensupport"](https://www.g2.com/de/survey_responses/aha-review-12876138)**

**Rating:** 5.0/5.0 stars

_— Verifizierter Benutzer in Computersoftware_

[Read full review](https://www.g2.com/de/survey_responses/aha-review-12876138)

#### What Are G2 Users Discussing About Aha!?

- [Wofür wird Aha! verwendet?](https://www.g2.com/de/discussions/what-is-aha-used-for)
- [How do you create a roadmap in Aha?](https://www.g2.com/de/discussions/how-do-you-create-a-roadmap-in-aha)
- [Was ist AHA-Roadmap-Software?](https://www.g2.com/de/discussions/what-is-aha-roadmap-software) - 1 comment
- [Was macht die AHA-Software?](https://www.g2.com/de/discussions/what-does-aha-software-do) - 1 comment
- [Was ist ein Feature in Aha?](https://www.g2.com/de/discussions/what-is-a-feature-in-aha) - 2 comments

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[Browse Enterprise Feedback Management Themes](/categories/enterprise-feedback-management/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with [CRM software](https://www.g2.com/categories/crm).

While EFM software can have significant overlap with [survey software](https://www.g2.com/categories/survey) and [experience management software](https://www.g2.com/categories/experience-management), the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.

Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.

To qualify for inclusion in the Enterprise Feedback Management category, a product must:

- Provide all the features of a Survey solution
- Enable organizations to solicit feedback from customers or stakeholders
- Trigger alerts from collected feedback to send users regular feedback
- Assign differing permissions to each employee or department to access specific customer information
- Facilitate the distribution and analysis of data

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image")](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service...](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[4.4/5(7,358)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | Omnichannel feedback capture inside Salesforce customer records | "The Evolution of Service: Bridging the Gap Between Data and Action." |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-service-hub/reviews)[Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)[4.4/5(2,920)](https://www.g2.com/products/hubspot-service-hub/reviews) | CRM-native feedback surveys with lifecycle-triggered automation | "Ticket management and centralized support with automations that enhance the experience" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_526503459c23a2b855b4fe2a0526aa48/glassbox.png "Product Avatar Image")](https://www.g2.com/products/glassbox/reviews)[Glassbox](https://www.g2.com/products/glassbox/reviews)[4.9/5(809)](https://www.g2.com/products/glassbox/reviews) | Tagless behavioral-session feedback and struggle analytics | "Essential for Identifying User Friction Points" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_08f92ab80068452bb76d5ca053aff871/reputationstacker.png "Product Avatar Image")](https://www.g2.com/products/reputationstacker/reviews)[ReputationStacker](https://www.g2.com/products/reputationstacker/reviews)[4.9/5(83)](https://www.g2.com/products/reputationstacker/reviews) | Multi-location review generation with centralized feedback analytics | "Best-in-Class AI Review Responder, Seamlessly Integrated and On-Brand Reputation Management" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aae535e91a1c5d381bfe232559f1ad78/simplesat.png "Product Avatar Image")](https://www.g2.com/products/simplesat/reviews)[Simplesat](https://www.g2.com/products/simplesat/reviews)[4.8/5(168)](https://www.g2.com/products/simplesat/reviews) | Post-ticket CSAT collection with PSA integration | "Simplesat: Easy, Efficient, with Resilient Support" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_97a3a1b8b25824406424cdd0f909f229/bugherd.png "Product Avatar Image")](https://www.g2.com/products/bugherd/reviews)[BugHerd](https://www.g2.com/products/bugherd/reviews)[4.7/5(213)](https://www.g2.com/products/bugherd/reviews) | Visual website feedback with contextual bug-pinning | "Simple for End Users, Seamless Dev Workflow Integration" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image")](https://www.g2.com/products/delighted/reviews)[Delighted](https://www.g2.com/products/delighted/reviews)[4.7/5(60)](https://www.g2.com/products/delighted/reviews) | NPS/CSAT closed-loop feedback with multi-channel survey triggering | "Delighted is amazing." |

* * *

Show More

### Enterprise Feedback Management Topics

- [What is Enterprise Feedback Management Software?](#what-is-enterprise-feedback-management-software)
- [What are the Common Features of Enterprise Feedback Management Software?](#what-are-the-common-features-of-enterprise-feedback-management-software)
- [What are the Benefits of Enterprise Feedback Management Software?](#what-are-the-benefits-of-enterprise-feedback-management-software)
- [Who Uses Enterprise Feedback Management Software?](#who-uses-enterprise-feedback-management-software)
- [Challenges with Enterprise Feedback Management Software](#challenges-with-enterprise-feedback-management-software)
- [How to Buy Enterprise Feedback Management Software](#how-to-buy-enterprise-feedback-management-software)
- [Enterprise Feedback Management Software Trends](#enterprise-feedback-management-software-trends)

[
### Enterprise Feedback Management Topics
Expand/Collapse ](#)
- [What is Enterprise Feedback Management Software?](#what-is-enterprise-feedback-management-software)
- [What are the Common Features of Enterprise Feedback Management Software?](#what-are-the-common-features-of-enterprise-feedback-management-software)
- [What are the Benefits of Enterprise Feedback Management Software?](#what-are-the-benefits-of-enterprise-feedback-management-software)
- [Who Uses Enterprise Feedback Management Software?](#who-uses-enterprise-feedback-management-software)
- [Challenges with Enterprise Feedback Management Software](#challenges-with-enterprise-feedback-management-software)
- [How to Buy Enterprise Feedback Management Software](#how-to-buy-enterprise-feedback-management-software)
- [Enterprise Feedback Management Software Trends](#enterprise-feedback-management-software-trends)

## Learn More About Enterprise Feedback Management Software

### What is Enterprise Feedback Management Software?

Enterprise feedback management (EFM) software centralizes all customer feedback into a single hub where all data and information are easily accessible and packaged by analysis. It performs data collection on customer feedback to provide businesses with actionable customer or employee insights. EFM accomplishes this by creating and distributing optimized customer surveys to request feedback on their experience with the product.

EFM software or enterprise feedback management systems benefit businesses by compiling feedback across multiple channels into a single coherent picture of the customer experience. Structuring this feedback helps a company’s marketing, sales, and product development teams better visualize where to find customer pain points and opportunities. Furthermore, the insights gleaned can aid business strategy and decision making by notifying leaders of negative feedback in real time. EFM is an excellent tool to promote customer loyalty by acting as a company’s listening instrument. It should be noted that EFM software focuses more on external customer feedback rather than internal employee feedback.

EFM software can perform all the capabilities required for products in the Survey category. Similarly, tools in the Experience Management (EM) category can perform all of the features described in the EFM category. The Survey, Enterprise Feedback Management, and Experience Management are mutually exclusive categories. Depending on business needs, the company may need more or less than what EFM software offers.

#### What Types of Enterprise Feedback Management Software Exist?

Although most EFM software allows for creating custom surveys with unlimited questions, some EFM platforms provide more granularity regarding certain survey formats. Below is a list of a few buyers might see in various EFM software.

**Net promoter score (NPS) surveys**

The NPS survey is one of the best EFM tools to measure customer loyalty. An NPS survey gauges customer satisfaction by asking customers a single question. Often, this question is like, "How likely are you to recommend products to a friend or colleague?" Customers then respond to the question on a scale of 1–10. Companies translate those scores to identify how many customers were detractors (1–5), neutral (6–8), or promoters (9–10).

The NPS gives a company a better sense of its performance. Over time, a company can compare its performance on the NPS survey to see if it is losing or gaining customer loyalty. Narrowing down the brand performance to one question increases users' chances of participating in the company’s survey.

**Customer effort score (CES) surveys**

 A CES survey asks customers a single question about how easy it is for them to get the support they need. This is a great way to isolate customer satisfaction needs based on customer support and understand if customer service is an aspect of the business that is lacking.

**Customer satisfaction surveys**

A customer satisfaction survey allows customers to answer various questions based on a particular experience at a company. This can be a reaction to a company-sponsored event or a particular product. The end goal is to measure short-term customer satisfaction. This can be a helpful marketing tool to promote a particular product or experience and develop a long-term plan based on what products are working well.

### What are the Common Features of Enterprise Feedback Management Software?

EFM products contain these core features as part of their package:

**Survey builder:** The main feature of EFM software is its survey creation capabilities. Users create custom surveys to distribute to customers and record their responses to an internal team using a centralized EFM database. Team members can then collaborate on the survey within the EFM software and add supplementary questions or edit other aspects. The survey interface also allows for customized survey layouts and company-branded images, giving the survey a more professional look.

**Omnichannel feedback:** EFM software can make it easy for customers to share their feedback by answering surveys through a customer's preferred communication channel. This allows companies to give customers multiple options, translating to a higher participation rate.

**Triggered workflows:** When a customer completes a survey, EFM software will automatically notify the user and automate the next step in the feedback process. This helps with workflow management and customer follow-up. Depending on the customer sentiment, different workflow tasks may be triggered. PR teams may be in charge of responding to customers who responded negatively to the survey, while marketers may be the ones to promote the positive responses. The triggered workflow function lets the company decide how relevant content is routed to the appropriate teams.

**Data reports:** EFM software provides users with data-driven analytics. Instead of manually counting the number of customer responses and identifying important keywords, EFM software will do all the calculations, providing numerical data based on customer feedback.

**Text analytics:** Text analytics allows users to gather data from open-ended questions that are asked within customer surveys. While businesses can easily and simply gather insight from questions that can be answered in a straightforward "yes" or "no," open-ended questions are more challenging to sift through. Open-ended questions are important to add to any survey because they allow the customer to elaborate on common problems that they are experiencing with a product or brand. Text analytics can sort customer sentiment based on keywords, efficiently organizing the data.

**Customer interaction:** Some EFM solutions allow users to contact customers directly through the software’s dashboard. This enables users to respond to negative customer sentiment as soon as possible and engage in conversation regarding the customer’s negative experience with the brand or product.

Other enterprise feedback management software features include[Brand Design Consistency](https://www.g2.com/categories/enterprise-feedback-management/f/brand-design-consistency),[Device Responsiveness](https://www.g2.com/categories/enterprise-feedback-management/f/device-responsiveness), and[Security](https://www.g2.com/categories/enterprise-feedback-management/f/security).

### What are the Benefits of Enterprise Feedback Management Software?

**Outreach:** EFM software has the ability to reach out for customer feedback across communication channels, like SMS, email, live chat, and social media. This expands the company’s ability to recognize a large portion of its customer population, providing the most accurate and granular datasets to best inform its marketing, sales, and customer service teams on how to respond to each opportunity.

**Customer insight:** With highly customizable survey building instruments, the ability to ask for customer feedback is only limited by the user’s ability to communicate their question. The feedback from tailored survey instruments designed by an SME gives a company the most impactful insights into customer needs to guide its business strategies moving forward. 

**Customer loyalty:** Creating an avenue for customer feedback makes them feel heard and promotes quick resolutions to their pain points. Building a relationship where the customer feels heard creates trust and comfort that is difficult to put a price tag on. For customer success managers, these efforts are critically important for customer retention. Overall, loyalty is heavily impacted by customer experience.

**Notification:** Using EFM software to keep an ear on the ground can prepare the business against unforeseen challenges that can negatively impact its business-customer relationship. A robust EFM infrastructure allows the company to react decisively whenever customers voice a complaint or a negative experience.

### Who Uses Enterprise Feedback Management Software?

Almost any business team can take advantage of the features provided by EFM software. So long as they wish to solicit structured quantitative feedback from a customer base, EFM can help their team accomplish this goal. 

**Customer service teams:** Customer service teams are responsible for supporting customers by answering questions and troubleshooting technical difficulties. EFM can support these teams by holding them accountable for service quality by automatically delivering survey prompts after each service session. Using EFM products, customer experience can be quantified and recorded into metrics.

**Sales teams:** Sales teams are professionals focused on promoting the company’s product to the customer base. They engage potential customers to make the product seem more enticing than competitors or to ensure currently subscribed customers continue to find value in the products. EFM supports sales teams by allowing them to keep tabs on customer expectations of their product, their service quality, and how customer success teams can engage their clientele.

**Market research teams:** Market research teams are responsible for keeping tabs on the company’s market status and tracking sales trends within each particular demographic for targeting or otherwise. Market researchers can use EFM capabilities to perform market assessments by reaching out to their customer base to gauge how their products compare with their competitors, their market presence currently, and their attitude towards the brand.

**Product development teams:** Product development teams are the heart and engine of any company focused on profits derived from customer sales. These teams build the products to be sold and continue to iteratively improve the product through customer feedback and engagement. EFM can step in to build that communication channel between a company’s consumers and product teams. Doing so removes empathy, foresight, and understanding barriers that usually separate product teams from their audience (consumers). In some cases, during pilot testing, EFM can also be used to acquire structured feedback on a product’s prototype.

**Human resources teams:** Human resources, employee success, people operations, etc., are all labels to describe the business function of a department responsible for recruitment, development, employee relations, benefits, investigations, and culture. EFMs products are usually directed outward to gauge the satisfaction levels of customers and clientele. However, from the HR perspective, they could view their employee population as their customer base because they also provide support services to other departments. In that sense, HR teams can also take advantage of the products listed in this category for their business function.  

#### Software Related to Enterprise Feedback Management Software

Related solutions that can be used together with enterprise feedback management software include:

[CRM](https://www.g2.com/categories/crm): CRM software is a great tool to integrate with EFM software. Once users pull all the customer data in surveys and reports, they can integrate it into their CRM database to centralize all customer data into one location and add context to customer profiles. This makes it easier for users to pull actionable insights from customer data.

[Customer data platform](https://www.g2.com/categories/customer-data-platform-cdp): Customer data platforms (CDPs) are used to consolidate and integrate customer data into one single database. This can include customer contact information, address, etc. Since EFM software is a collection of customer survey data, it can be useful to consolidate it into a customer data platform so businesses can have a more comprehensive view of customer information.

[Feedback analytics](https://www.g2.com/categories/feedback-analytics): Feedback analytics focuses primarily on qualitative data by using artificial intelligence like natural language processing (NLP) to analyze text data for insights about customer feedback interactions. The software compiles all inbound and outbound communication channels into a coherent voice of the customer to reflect the customer experience. With this analytics instrument utilized with EFM, businesses can navigate customer feedback with greater finesse when wielding their qualitative and quantitative feedback instruments.

### Challenges with Enterprise Feedback Management Software

Enterprise feedback management solutions can come with their own set of challenges.

**Incorrect sentiment analysis:** As with any software automation, users are wary of potential inconsistencies and errors that may crop up once a piece of technology is implemented. Since EFM software provides text analysis tools that are designed to evaluate customer sentiment based on keywords, a possible issue that could arise is incorrect filtering. To combat this issue, users must carefully read through customer surveys to ensure the authenticity of each customer response.

**Validity and reliability:** Survey instruments are infamous for being sensitive to questionnaire wording. If the question and instruction are not designed with enough precision or care, there is the risk of misinterpretation by the customer. Surveys rely heavily on accurate interpretation for accurate data, and disrupting this process can impact the effectiveness of EFMs in finding the trends to help the business.

### How to Buy Enterprise Feedback Management Software

#### Requirements Gathering (RFI/RFP) for Enterprise Feedback Management Software

Selecting the best EFM software for a company requires the foreknowledge of what sort of business need it would fulfill. This is particularly important for the Enterprise Feedback Management category because it is mutually exclusive to the G2 Survey and Experience Management categories. That is why the selection team must understand the specific capabilities needed for their business. 

#### Compare Enterprise Feedback Management Software Products

**Create a long list**

To start, find products that best fit the company’s industry needs. The EFM category is large and expansive, with certain products having the capacity for specialization in the buyer company’s niche. Some can serve enterprise-level businesses, while others are better suited for medium and small-business functions. Self-awareness of the company’s capability is critical for determining the best fit.

The buyer must consider the size of their organization, the type of demographics they wish to contact, the communication channels, and any legal constraints on data privacy or storage of sensitive information. There are very strict legal requirements to be met when collecting data on certain demographics. The following are some questions buyers can keep in mind during this process.

- Which are the countries, states, and demographics the company wishes to gather feedback from? For example, the Children’s Online Privacy Protection Act (COPPA) protects USA children's data if they are under 13 years old. The California Consumer Privacy Act (CCPA) also requires quality control of data storage and collection methods.
- What communication channels like SMS, social media, email, live chat, etc., can the company take advantage of?
- Will security measures be needed for sensitive personal data like medical conditions? HIPAA limitations require strict security measures on how secure the communication is, how the data is stored, and how long they’re allowed to be stored.
- There are international standards of data protection, collection, and storage. The EU General Data Protection Regulation (GDPR) standards must be adhered to if there is the possibility that a European citizen may be caught in the company’s questionnaire net.

**Create a short list**

After creating a long list, more immediate issues like budgeting, platform preference, and scalability will require the company’s attention. For example, some EFM products are software products that require computer installation, while others are subscription and browser based for universal access so long as the user has internet and the correct authentication credentials. System compatibility for software integration is also important to avoid hiccups and performance bugs when implemented. Be sure to select packages specific to the business needs, as there will always be an option to upgrade and expand services to match the company’s growth, needs, and capabilities later.

**Conduct demos**

Demonstrating software capabilities is critically important for any large software purchase, as it is a major commitment to the business and the employee user experience. 

#### Selection of Enterprise Feedback Management Software

**Choose a selection team**

When performing demos, include the software users, their respective managers, IT professionals, legal department, data engineering or science or analysis teams, and product managers. They offer a unique perspective into how the software will interact with the company’s current data infrastructure, impact user experience, and have the creative implementation of the software not yet considered.

**Negotiation**

After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two-three options helps determine which product gives the best bang for the buck. 

**Final decision**

The final decision should be made with the input of all involved teams, SMEs, and users. It is best to select the product that fits the business needs, as no perfect option is available. It is also possible to consider employing a pilot program for the software product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software.

### **Enterprise Feedback Management Software Trends**

**Social media feedback**

Businesses are realizing that the quickest way to gather customer feedback is by engaging with customers on social media channels. Companies can do this by posting customer feedback surveys on their social media pages. Since customers spend a great deal of time on various social networks, businesses would do well to leverage those networks.

**Automation**

EM contains all of the features described and required to be in EFM. Over time, for EFM products to remain competitive, they will begin to adopt similar features and ultimately transition to the EM category. This automation includes artificial intelligence and closed-loop capabilities for products similar to EFM by automatically responding to customer inquiries.