--- title: Voice Analytics Reviews meta_title: 'Voice Analytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Voice Analytics works for a business like yours. date_modified: '2025-03-18' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Voice Analytics Reviews **Vendor:** Xdroid **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) ## About Voice Analytics VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls (names of competitors, words related to dissatisfaction or cancellation of a contract, etc.). Our KPI composer allows filtering large volumes of calls to find information in seconds. Our solution also counts with an acoustic engine that identifies periods of silence, volume, speed, emotions and speech styles of both the customer and the agent (happiness, disgust, disappointment, insecurity and neutrality). The solution is available in two modalities, an "offline" one, which analyzes calls after they have ended, and a real-time one, which analyzes calls while they are in progress. The real-time solution supports agents during conversations, recommending best next actions and creating alerts based on call content and customer sentiment, it automatically opens the information agents need, reducing on-hold times and increasing customer satisfaction. Our interface is easy to use and very intuitive, displaying the results of the company's KPIs in clear graphs and actionable information. The system architecture allows integrations with other CRM systems, and with the results of NPS or CSAT scores, being able to export or import information easily. The system has different modules in its all-in-one solution that measure the customer's experience and the performance of agents allowing you to take action and guarantee the best quality in customer service. Automatic identification and notification of critical conversations through keyword and phrase recognition allows managers to act in time to avoid customer churn. Detailed call categorization allows the discovery of the reasons and topics that generate the highest call volume and the identification of associated sentiments. Through the AI based Insight Learning module, it is possible to compare groups of calls and find characteristics that differentiate successful from unsuccessful calls, enabling the creation of best practices. In addition, the platform counts with a GDPR module that automatically eliminates calls with sensitive information that do not comply with data protection and PCI laws and put the customer's privacy at risk. - [View Voice Analytics pricing details and edition comparison](https://www.g2.com/products/voice-analytics/reviews?open_modal_url=%2Fproducts%2Fvoice-analytics%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fvoice-analytics%252Freviews%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+14%3A01%3A05+-0500&secure%5Bsession_id%5D=347b73c0-9012-40ea-bc73-eea72e87f50f&secure%5Btoken%5D=96230e4c91c5b489be9b6da6a32c5680ccc88e430430d875eed640da9543cffc&format=llm_user) ## Voice Analytics Features **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Generative AI** - AI Text Summarization - Generative AI **** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection ## Top Voice Analytics Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews)