The program allows the remote connection from the comfort of the house to a team in the office or anywhere in the world with the purpose of making a support as if you were in front of the team.
In particular it is used to make technical support at a distance by simply including the IP address or the name of the team and take control of the team.
VNC is cross-platform can be installed on Windows, Linux, macOS, Raspberry Pi and other platforms. It is composed of two installers VNC Server and VNC Viewer. The first is the one that is installed in the end-user computers, that is, the equipment that will be controlled, the second one allows you to take control.
The advantages of VNC is that it is easy to use and implement by GPO policies, it does not need user intervention, it can be used in the cloud, it allows file transfer, printer sharing and even has a chat module, in addition to before mentioned is totally safe using an encryption of at least 256 bits protecting from end to end the connections that are made.