# Best Proactive Notification Software ## How Many Proactive Notification Software Products Does G2 Track? **Total Products under this Category:** 99 ### Category Stats (Jul 2026) - **Average Rating:** 4.46/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** eShipz (+0.92%) - Among all products in this category, eShipz recorded the largest rating increase compared to last month _Last updated: July 29, 2026_ ## How Does G2 Rank Proactive Notification Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 23,700+ Authentic Reviews - 99+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Proactive Notification Software ![G2 Grid® for Proactive Notification Software plotting products by satisfaction and market presence](https://www.g2.com/categories/proactive-notification/grids.png?focus%5B%5D=574&focus%5B%5D=18815&focus%5B%5D=9170&focus%5B%5D=20196&focus%5B%5D=40744&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=144283) Highlighted products: Zendesk for Customer Service, Textedly, DialMyCalls, Amazon Simple Queue Service (SQS), Text-Em-All, Genesys Cloud CX, Talkdesk, and Wati. Underlying data: [Grid® JSON](https://www.g2.com/categories/proactive-notification/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=textedly&focus%5B%5D=dialmycalls&focus%5B%5D=amazon-simple-queue-service-sqs&focus%5B%5D=text-em-all&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=wati) **Sponsored** ### Vibes Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. Vibes is recognized as one of only four Tier 1 aggregators by the The Common Short Code Administration (CSCA). [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=9&secure%5Bchosen_at%5D=2026-07-30T08%3A10%3A56Z&secure%5Bdisplayable_resource_id%5D=1781&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1781&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1569&secure%5Bresource_id%5D=9&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fproactive-notification&secure%5Btoken%5D=8e6d62f2a1500e9d3e1dd8829247fde733732978a3b5dd5af098770e33538ea1&secure%5Burl%5D=https%3A%2F%2Fwww.vibes.com%2Ftalk-to-vibes&secure%5Burl_type%5D=custom_url) ### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." **Average Rating:** 4.3/5.0 **Total Reviews:** 6,655 #### How Do G2 Users Rate Zendesk for Customer Service? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.9/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) - **Segmentation:** 8.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind Zendesk for Customer Service? - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk 102,672 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website) 7,302 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Customer Service Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Medium, 40% Small #### What Do G2 Reviewers Say About Zendesk for Customer Service? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows. - Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing. - Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities. - Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management. - Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking. ##### Cons - Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively. - Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup. - Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise. - Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk. - Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)** **Rating:** 4.5/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804) **["Unified Omnichannel Support with Powerful Automation and Analytics"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974) #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### [Textedly](https://www.g2.com/products/textedly/reviews) Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,381 #### How Do G2 Users Rate Textedly? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 6.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind Textedly? - **Seller:** [Textedly](https://www.g2.com/sellers/textedly) - **Company Website:** www.textedly.com - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textedly\_ 400 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bde44e1978ea2dc931990cb78c8ef78bc8eb746a281bbe06acb194bd63ec629&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18029956%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Real Estate - **Company Size:** 66% Small, 28% Medium #### What Do G2 Reviewers Say About Textedly? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Textedly for its **responsive customer support** , helping them navigate SMS marketing with ease and confidence. - Users find Textedly remarkably **easy to use** , with an intuitive interface that simplifies mass text scheduling and tracking. - Users appreciate the **helpful customer support** of Textedly, quickly resolving issues and ensuring smooth SMS marketing experiences. - Users appreciate the **easy communication capabilities** of Textedly, enhancing customer engagement and response rates significantly. - Users love the **efficiency of text messaging** with Textedly, saving time and improving appointment confirmations. ##### Cons - Users find Textedly's pricing to be **expensive** , especially with fees for features that should be included in basic plans. - Users are disappointed with the **missing features** like text list storage and higher-than-expected pricing for additional capabilities. - Users express concerns about **SMS issues** such as message expiration, character counting, and limited app functionality. - Users find the **learning curve challenging** with setup and initial processes being complex and unclear. - Users find the **limited texting features** of Textedly restrict their communication efficiency and flexibility. #### What Are Recent G2 Reviews of Textedly? **["Textedly Has Made Our Marketing So Much Easier"](https://www.g2.com/survey_responses/textedly-review-13098157)** **Rating:** 4.5/5.0 stars _— Team S._ [Read full review](https://www.g2.com/survey_responses/textedly-review-13098157) **["Textedly Is Easy to Use with truly Top-Tier Customer Support"](https://www.g2.com/survey_responses/textedly-review-13041290)** **Rating:** 5.0/5.0 stars _— Bethany V._ [Read full review](https://www.g2.com/survey_responses/textedly-review-13041290) #### What Are G2 Users Discussing About Textedly? - [What is Textedly used for?](https://www.g2.com/discussions/what-is-textedly-used-for) - 1 comment - [What are the features of SMS?](https://www.g2.com/discussions/textedly-what-are-the-features-of-sms) - [How much does Textedly cost?](https://www.g2.com/discussions/how-much-does-textedly-cost) - 2 comments - [How do you use Textedly?](https://www.g2.com/discussions/how-do-you-use-textedly) - 3 comments - [What is Textedly?](https://www.g2.com/discussions/what-is-textedly) - 2 comments ### [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 years of experience in the industry, and 40,000+ organizations relying on it, DialMyCalls has established itself as a reliable platform for sending millions of messages annually, catering to a diverse range of users across the United States and Canada. The target audience for DialMyCalls includes schools, businesses, non-profit organizations, and emergency services that require a streamlined method for disseminating information quickly. Whether it's for routine staffing notifications, event reminders, or urgent alerts during a crisis, DialMyCalls provides a versatile communication tool that meets various organizational needs. Its user-friendly interface allows administrators to create and send messages in seconds, ensuring that critical information reaches recipients without delay. Key features of DialMyCalls include its ability to send voice messages, SMS, and emails simultaneously, which enhances the likelihood of message delivery across different communication preferences. The platform is entirely web-based, eliminating the need for additional hardware or software installations. Users can access the service from any computer or mobile device, making it convenient to manage communications on the go. Additionally, the mobile apps for iPhone and Android devices empower users to send notifications from anywhere, ensuring that they remain connected even when away from their desks. DialMyCalls also offers a free trial that includes 25 free phone calls and SMS messages, allowing potential users to experience the platform's capabilities without any financial commitment. This trial period provides organizations with the opportunity to evaluate how DialMyCalls can enhance their communication strategies and improve overall efficiency. The combination of ease of use, accessibility, and robust functionality positions DialMyCalls as a valuable tool for organizations looking to improve their mass notification processes. **Average Rating:** 4.7/5.0 **Total Reviews:** 989 #### How Do G2 Users Rate DialMyCalls? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.9/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Segmentation:** 7.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind DialMyCalls? - **Seller:** [OnTimeTelecom](https://www.g2.com/sellers/ontimetelecom) - **Company Website:** www.dialmycalls.com - **Year Founded:** 2007 - **HQ Location:** Jupiter, FL - **Twitter:** @DialMyCalls 5,242 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6702a691562dc49035fe8435a81b48da59b926da0b2eaf1206f498934442ed3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1115397%2F&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Pastor, Owner - **Top Industries:** Religious Institutions, Non-Profit Organization Management - **Company Size:** 57% Small, 36% Medium #### What Do G2 Reviewers Say About DialMyCalls? _AI-generated summary from verified user reviews_ ##### Pros - Users find DialMyCalls to be **very easy to use** , with a well-designed website that simplifies communication. - Users praise the **helpful customer support** at DialMyCalls, enhancing their overall experience and satisfaction with the service. - Users find the **easy setup** of DialMyCalls convenient, enabling quick communication without hassle. - Users appreciate the **simple setup** of DialMyCalls, enjoying its ease of use and flexibility in payment options. - Users value the **affordability** of DialMyCalls, remarking on its excellent price-to-performance ratio for efficiency and outreach. ##### Cons - Users experience **messaging issues** with delays, verification processes, and limited options that hinder effective communication. - Users find the **learning curve steep** , especially when adapting to new formats and understanding FCC requirements. - Users find the pricing of DialMyCalls to be **expensive and unclear** , impacting their budgeting and experience negatively. - Users experience **notification issues** with DialMyCalls, causing overwhelm and complicating their outreach efforts. - Users often face **phone number verification issues** with DialMyCalls, causing delays in using the service effectively. #### What Are Recent G2 Reviews of DialMyCalls? **["Intuitive UI, Wish-List Features, and Exceptionally Responsive Support"](https://www.g2.com/survey_responses/dialmycalls-review-13131043)** **Rating:** 5.0/5.0 stars _— Verified User in Religious Institutions_ [Read full review](https://www.g2.com/survey_responses/dialmycalls-review-13131043) **["Simple, Flexible Pay-As-You-Go Messaging That Fits Our Workflow"](https://www.g2.com/survey_responses/dialmycalls-review-12792601)** **Rating:** 5.0/5.0 stars _— Jude H._ [Read full review](https://www.g2.com/survey_responses/dialmycalls-review-12792601) ### [Amazon Simple Queue Service (SQS)](https://www.g2.com/products/amazon-simple-queue-service-sqs/reviews) Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables the decoupling and scaling of microservices, distributed systems, and serverless applications. It allows developers to send, store, and receive messages between software components at any volume, ensuring reliable communication without the need to manage underlying infrastructure. Key Features and Functionality: - Queue Types: SQS offers two types of queues: - Standard Queues: Provide high throughput, at-least-once delivery, and best-effort ordering, making them suitable for applications where occasional duplicate messages and out-of-order delivery are acceptable. - FIFO Queues: Ensure exactly-once processing and preserve the exact order of messages, ideal for applications where the order of operations is critical. - Scalability: Automatically scales to handle any volume of messages, processing thousands to millions of messages per second without manual intervention. - Reliability: Messages are redundantly stored across multiple servers and Availability Zones, ensuring high availability and durability. - Security: Supports server-side encryption (SSE) using AWS Key Management Service (KMS) to protect the contents of messages. - Integration: Seamlessly integrates with other AWS services such as Lambda, EC2, ECS, SNS, and EventBridge, facilitating the development of complex, event-driven architectures. - Cost-Effectiveness: Operates on a pay-per-use model, eliminating the need for upfront costs and capacity planning, thus reducing operational overhead. Primary Value and Problem Solved: Amazon SQS simplifies the process of building scalable and reliable distributed systems by decoupling application components. It eliminates the complexity of managing message-oriented middleware, allowing development teams to focus on innovation rather than infrastructure maintenance. By providing a secure, durable, and highly available message queuing service, SQS ensures that messages are reliably delivered between components, even in the face of varying workloads and system failures. This leads to increased application reliability, improved scalability, and faster development cycles. **Average Rating:** 4.4/5.0 **Total Reviews:** 126 #### How Do G2 Users Rate Amazon Simple Queue Service (SQS)? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.9/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 7.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind Amazon Simple Queue Service (SQS)? - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud 2,232,483 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website) 147,094 employees on LinkedIn® - **Ownership:** NASDAQ: AMZN #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 37% Small, 32% Large #### What Do G2 Reviewers Say About Amazon Simple Queue Service (SQS)? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of Amazon SQS, appreciating its seamless integration and user-friendly interface. - Users appreciate the **unlimited storage capacity** of Amazon SQS, enabling seamless scaling based on their needs. - Users appreciate the **convenience and speed** of AWS Cloud Services, making data sharing and access effortless. - Users find the **easy access** to AWS SQS configurations and dashboard enhances their data management experience. - Users value the **responsive customer support** of Amazon SQS, ensuring prompt assistance for any queries or issues. ##### Cons - Users find the **pricing system not ideal** , especially for small organizations with limited funds and budget constraints. - Users find the **complexity issues** of Amazon SQS challenging, making it less suitable for casual users. - Users face **connectivity issues** with Amazon SQS, needing high-speed internet for reliable access and performance. - Users experience **slow internet speed** issues, which hampers efficiency when uploading data to cloud storage. - Users find Amazon SQS's **complexity** challenging, making it less user-friendly for casual individuals compared to other services. #### What Are Recent G2 Reviews of Amazon Simple Queue Service (SQS)? **["Efficient, Scalable Messaging for ETL and Event-Driven Pipelines"](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12904708)** **Rating:** 5.0/5.0 stars _— mani s._ [Read full review](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12904708) **["A robust, cost-effective queueing system that just works"](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12761124)** **Rating:** 5.0/5.0 stars _— Dhaval C._ [Read full review](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12761124) #### What Are G2 Users Discussing About Amazon Simple Queue Service (SQS)? - [What is Amazon Simple Queue Service (SQS) used for?](https://www.g2.com/discussions/what-is-amazon-simple-queue-service-sqs-used-for) - 1 comment - [What is queue in AWS?](https://www.g2.com/discussions/what-is-queue-in-aws) - 1 comment - [How do I use SQS queue?](https://www.g2.com/discussions/how-do-i-use-sqs-queue) - [What is the use of Amazon SQS?](https://www.g2.com/discussions/what-is-the-use-of-amazon-sqs) - [What type of queuing system is Amazon SQS?](https://www.g2.com/discussions/what-type-of-queuing-system-is-amazon-sqs) ### [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) Text-Em-All is a purpose-driven SMS marketing, mass texting, and automated calling service designed to help organizations communicate effectively with large groups of contacts. This platform serves a diverse range of users, including schools, non-profits, businesses, and community organizations, enabling them to reach their audiences swiftly and efficiently. By providing a streamlined communication solution, Text-Em-All addresses the need for timely and effective messaging in various contexts. The service is particularly valuable for organizations that require rapid dissemination of important information, such as emergency alerts, event notifications, or updates on critical changes. For instance, schools can utilize Text-Em-All to keep parents informed about school closures or safety protocols, ensuring that vital information reaches families without delay. Non-profits can engage volunteers and supporters with updates on initiatives or fundraising efforts, fostering a sense of community and involvement. Businesses can also leverage the platform to communicate with employees or customers, enhancing engagement and driving growth through effective SMS marketing. The versatility of Text-Em-All makes it an essential tool for any organization looking to enhance their communication strategy. Key features of Text-Em-All include a user-friendly interface that simplifies the process of creating and sending messages, making it accessible for users with varying levels of technical expertise. The platform offers robust analytics that allow organizations to track engagement and response rates, providing valuable insights into the effectiveness of their messaging campaigns. Additionally, Text-Em-All supports various messaging formats, including text and voice, offering flexibility in how information is shared. This adaptability ensures that organizations can tailor their communication to best suit their audience's preferences. What sets Text-Em-All apart in the mass messaging category is not only its functionality but also its strong organizational culture. The company prioritizes compassion, authenticity, and shared excellence, creating a positive work environment that reflects in its customer interactions. By refraining from delivering spam or political messages, Text-Em-All emphasizes a commitment to community well-being, ensuring that the focus remains on delivering value to users and their audiences. This dedication to being a joy to do business with enhances the overall user experience, making it easier for organizations to adopt and integrate the service into their communication practices. In a fast-paced communication landscape, Text-Em-All fosters a sense of trust and reliability by placing people above profit and greatness over growth. This approach not only enhances the effectiveness of communication efforts but also builds lasting relationships between organizations and their audiences. **Average Rating:** 4.8/5.0 **Total Reviews:** 815 #### How Do G2 Users Rate Text-Em-All? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.9/10) - **Ease of Use:** 9.5/10 (Category avg: 9.0/10) - **Segmentation:** 8.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind Text-Em-All? - **Seller:** [Text-Em-All](https://www.g2.com/sellers/text-em-all) - **Company Website:** www.text-em-all.com - **Year Founded:** 2005 - **HQ Location:** Frisco, TX - **Twitter:** @TextEmAll 1,441 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b9e1f0235ded7b89c5375fa91306d463d254b13dbd5b31fa1a408fb9054ed635&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F236007%2F&secure%5Burl_type%5D=linkedin_company_website) 61 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Pastor - **Top Industries:** Religious Institutions, Non-Profit Organization Management - **Company Size:** 47% Small, 43% Medium #### What Do G2 Reviewers Say About Text-Em-All? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Text-Em-All, enabling efficient communication across large teams effortlessly. - Users love the **easy setup and cost-effectiveness** of Text-Em-All, enabling efficient communication during emergencies. - Users value the **effective communication** capabilities of Text-Em-All, enabling seamless messaging to large groups efficiently. - Users highly value the **ease of use** of Text-Em-All, making it an essential tool for effective communication. - Users appreciate the **easy setup** of Text-Em-All, making it efficient for managing communication seamlessly. ##### Cons - Users find the **cost prohibitively high** , leading some to seek more affordable alternatives for their needs. - Users are frustrated by **messaging issues** , including language limitations and unexpected charges when using the mobile app. - Users find the **limited texting features** of Text-Em-All restrictive, particularly for mobile broadcasts and character counts. - Users express concerns about **pricing issues** , wishing for a set fee rather than a points system. - Users find the **character limitation** restrictive, feeling it unfairly charges for longer messages despite service costs. #### What Are Recent G2 Reviews of Text-Em-All? **["Easy and effective"](https://www.g2.com/survey_responses/text-em-all-review-8172244)** **Rating:** 4.5/5.0 stars _— Valerie Rochelle R._ [Read full review](https://www.g2.com/survey_responses/text-em-all-review-8172244) **["Very user friendly, and time saving!"](https://www.g2.com/survey_responses/text-em-all-review-8633417)** **Rating:** 5.0/5.0 stars _— Sammi G._ [Read full review](https://www.g2.com/survey_responses/text-em-all-review-8633417) #### What Are G2 Users Discussing About Text-Em-All? - [What is Text-Em-All used for?](https://www.g2.com/discussions/what-is-text-em-all-used-for) - [What is the purpose of SMS texting?](https://www.g2.com/discussions/what-is-the-purpose-of-sms-texting) - 1 comment - [How does call em all work?](https://www.g2.com/discussions/how-does-call-em-all-work) - 2 comments - [What are the common features of text messaging?](https://www.g2.com/discussions/text-em-all-what-are-the-common-features-of-text-messaging) - 1 comment ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.9/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Segmentation:** 8.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Genesys Cloud CX? - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations. - Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction. - Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels. - Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance. ##### Cons - Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability. - Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options. - Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights. - Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184) **["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,453 #### How Do G2 Users Rate Talkdesk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,391 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 61% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. ##### Cons - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **["TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration"](https://www.g2.com/survey_responses/talkdesk-review-13075196)** **Rating:** 4.0/5.0 stars _— Lukas B._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13075196) **["rep review"](https://www.g2.com/survey_responses/talkdesk-review-11332704)** **Rating:** 5.0/5.0 stars _— M S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11332704) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [Wati](https://www.g2.com/products/wati/reviews) Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified. **Average Rating:** 4.6/5.0 **Total Reviews:** 483 #### How Do G2 Users Rate Wati? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Segmentation:** 8.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind Wati? - **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d) - **Company Website:** www.wati.io - **Year Founded:** 2020 - **HQ Location:** Hong Kong, HK - **Twitter:** @Wati\_io 594 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3147d0bef91867ed28b29e70ff9d5b5888011d177ee5fb3d3cd74c3010ac757e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatiglobal%2F&secure%5Burl_type%5D=linkedin_company_website) 275 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Education Management, Information Technology and Services - **Company Size:** 73% Small, 20% Medium #### What Do G2 Reviewers Say About Wati? _AI-generated summary from verified user reviews_ ##### Pros - Users praise WATI for its **ease of use** , finding it intuitive and efficient for various automation needs. - Users value the **effortless automation** of WATI, enhancing communication and efficiency for businesses and startups alike. - Users praise Wati's **excellent customer support** , highlighting responsive, patient assistance that enhances their experience. - Users appreciate Wati's **ease of use and flexibility** , making it ideal for startups and efficient communication. - Users find the **easy setup** of WATI with WhatsApp beneficial for quick integration and team efficiency. ##### Cons - Users find Wati's pricing to be **expensive** , especially with additional fees for messages and broadcasts. - Users find the **cost and pricing model** of Wati challenging, particularly for smaller and non-profit organizations. - Users express a need for **missing features** like dark mode, internal notes, and better customer service options. - Users express concerns over **pricing issues** , finding it challenging for smaller businesses and non-profit organizations. - Users experience **messaging issues** with Wati, including delays, message delivery problems, and API restrictions from WhatsApp. #### What Are Recent G2 Reviews of Wati? **["Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up"](https://www.g2.com/survey_responses/wati-review-13092376)** **Rating:** 4.5/5.0 stars _— Shivam P._ [Read full review](https://www.g2.com/survey_responses/wati-review-13092376) **["Seamless API Integration and Reliable Performance for Streamlined Lead Management"](https://www.g2.com/survey_responses/wati-review-13035486)** **Rating:** 5.0/5.0 stars _— Abhishek p._ [Read full review](https://www.g2.com/survey_responses/wati-review-13035486) #### What Are G2 Users Discussing About Wati? - [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments ### [OneSignal](https://www.g2.com/products/onesignal/reviews) OneSignal is a customer engagement platform that enables companies of all sizes to increase retention and revenue through lightning-fast, personalized messaging. OneSignal supports email, push notifications, in-app messaging, SMS, Apple's Live Activities, and other channels via Webhooks. The platform is fast and easy for Developers to set up, and features an intuitive interface so Marketers are empowered to send messages without additional developer time. In addition to offering critical integrations, OneSignal also features an open API to allow greater messaging flexibility. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,196 #### How Do G2 Users Rate OneSignal? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.9/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 9.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind OneSignal? - **Seller:** [OneSignal](https://www.g2.com/sellers/onesignal) - **Company Website:** www.onesignal.com - **Year Founded:** 2014 - **HQ Location:** San Mateo, California - **Twitter:** @onesignal 5,546 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe20299d5af7ab13f987a78c9418499809285f06941ea36896bdbbed88c96e2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6424376%2F&secure%5Burl_type%5D=linkedin_company_website) 171 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Small, 24% Medium #### What Do G2 Reviewers Say About OneSignal? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of OneSignal, finding setup and segmentation processes simple and efficient. - Users value the **reliability and ease of use** of OneSignal for effective notification management and targeting. - Users love the **easy setup and rich notification features** of OneSignal, enhancing engagement across multiple platforms. - Users find the **easy setup** of OneSignal simplifies push notifications compared to traditional email campaigns. - Users love the **seamless automation** of OneSignal, enabling quick and personalized communication effortlessly. ##### Cons - Users note a **lack of advanced features** in OneSignal, particularly in the free version compared to paid plans. - Users feel the **learning curve is steep** , wishing for clearer tips and simpler setup for advanced features. - Users find OneSignal lacking in **advanced features** , as many options are restricted to paid plans. - Users note that the service can get **expensive** as additional features and customizations often require paid plans. - Users find the setup process **not intuitive** , wishing for clearer tips and easier methods for advanced features. #### What Are Recent G2 Reviews of OneSignal? **["Very nice"](https://www.g2.com/survey_responses/onesignal-review-12977679)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/onesignal-review-12977679) **["All-in-One Messaging with Strong Segmentation and Real-Time Analytics"](https://www.g2.com/survey_responses/onesignal-review-12952478)** **Rating:** 4.5/5.0 stars _— Luciana S._ [Read full review](https://www.g2.com/survey_responses/onesignal-review-12952478) #### What Are G2 Users Discussing About OneSignal? - [What is OneSignal used for?](https://www.g2.com/discussions/what-is-onesignal-used-for) - 4 comments, 4 upvotes ### [ClickPost](https://www.g2.com/products/clickpost/reviews) ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale. **Average Rating:** 4.8/5.0 **Total Reviews:** 144 #### How Do G2 Users Rate ClickPost? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.9/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Segmentation:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind ClickPost? - **Seller:** [ClickPost](https://www.g2.com/sellers/clickpost) - **Company Website:** www.clickpost.ai - **HQ Location:** Recife , Pernambuco - **Twitter:** @ClickPost 198 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68e067a848206250eb5c3d5c1f945b499e0057912f7d2fe34d60a16df496f1c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplaynaweb%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager - **Top Industries:** Apparel & Fashion, Consumer Goods - **Company Size:** 59% Medium, 21% Small #### What Do G2 Reviewers Say About ClickPost? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **real-time tracking visibility** of ClickPost, enhancing delivery success and simplifying logistics management. - Users appreciate the **ease of use** of ClickPost, simplifying operations with intuitive integration and management tools. - Users commend the **excellent customer support** of ClickPost, highlighting proactive assistance and a collaborative approach. - Users commend ClickPost for its **excellent service quality** , highlighting proactive support and efficient centralized courier management. - Users appreciate the **reliable real-time shipment tracking** from ClickPost, enhancing visibility and resolving delivery issues quickly. ##### Cons - Users note **limited customization in workflows** , impacting their ability to tailor the system to their needs. - Users find a lack of **bug reporting and courier tech handling features** , impacting overall functionality and support. - Users report **delay issues** affecting real-time tracking and shipment status updates, complicating their logistics experience. - Users struggle with **tracking issues** like delayed updates and unclear NDR remarks, complicating their experience. - Users experience significant **delays** in development and system updates, leading to issues with shipment accuracy and clarity. #### What Are Recent G2 Reviews of ClickPost? **["Seamless API Integration and Logistics Management"](https://www.g2.com/survey_responses/clickpost-review-12740159)** **Rating:** 4.5/5.0 stars _— Aviral G._ [Read full review](https://www.g2.com/survey_responses/clickpost-review-12740159) **["Smooth Onboarding and a User-Friendly Experience"](https://www.g2.com/survey_responses/clickpost-review-12439989)** **Rating:** 5.0/5.0 stars _— Murtuza S._ [Read full review](https://www.g2.com/survey_responses/clickpost-review-12439989) #### What Are G2 Users Discussing About ClickPost? - [What does Clickpost do?](https://www.g2.com/discussions/what-does-clickpost-do) - [What is ClickPost delivery?](https://www.g2.com/discussions/what-is-clickpost-delivery) - [What is retail ClickPost?](https://www.g2.com/discussions/what-is-retail-clickpost) - [How does ClickPost work?](https://www.g2.com/discussions/how-does-clickpost-work) ### [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 406 #### How Do G2 Users Rate Salesmsg? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.9/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 8.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind Salesmsg? - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg 148 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website) 44 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small, 27% Medium #### What Do G2 Reviewers Say About Salesmsg? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication. - Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much. - Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes. - Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency. - Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues. ##### Cons - Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability. - Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience. - Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability. - Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts. - Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version. #### What Are Recent G2 Reviews of Salesmsg? **["Salesmsg’s Intuitive Interface Makes Getting Started Effortless"](https://www.g2.com/survey_responses/salesmsg-review-12949481)** **Rating:** 4.0/5.0 stars _— Hannah G._ [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) **["Easy-to-Navigate Platform with Regular Updates and Standout Support"](https://www.g2.com/survey_responses/salesmsg-review-12509445)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### [Textline](https://www.g2.com/products/textline/reviews) Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 379 #### How Do G2 Users Rate Textline? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 7.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Textline? - **Seller:** [Textline](https://www.g2.com/sellers/textline) - **Company Website:** textline.com - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textline 281 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=abb94e870985b98bba53850d6905424be761f6477c2aeacd07493422e98b61f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7583438%2F&secure%5Burl_type%5D=linkedin_company_website) 63 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Operations Manager, CEO - **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care - **Company Size:** 68% Small, 27% Medium #### What Do G2 Reviewers Say About Textline? _AI-generated summary from verified user reviews_ ##### Pros - Users find Textline easy to use, enjoying the **user-friendly interface** and helpful customer support for their needs. - Users appreciate the **efficient communication capabilities** of Textline, significantly enhancing customer support and service delivery. - Users praise the **friendly and efficient customer support** of Textline, always ready to assist with any issues. - Users love the **efficient communication** capabilities of Textline, enhancing customer interaction and streamlining workflows. - Users value the **responsive communication** of Textline, enhancing their ability to engage with clients effectively. ##### Cons - Users find the lack of **scheduled migration options** in Textline limiting their flexibility compared to competitors like Twilio. - Users face **messaging issues** such as poor search functionality and difficulty tracking replies, affecting overall usability. - Users highlight the **limited features** of Textline, particularly regarding message tracking and search capabilities. - Users face challenges with **notification issues** , finding them excessive and lacking filtering options for better management. - Users often experience **software glitches** that disrupt functionality, requiring frequent refreshes and causing missed notifications. #### What Are Recent G2 Reviews of Textline? **["Textline Makes Patient Communication Smooth, Fast, and Easy"](https://www.g2.com/survey_responses/textline-review-12696238)** **Rating:** 5.0/5.0 stars _— Bahareh H._ [Read full review](https://www.g2.com/survey_responses/textline-review-12696238) **["Efficient, Versatile, and Essential Communication Tool"](https://www.g2.com/survey_responses/textline-review-10345791)** **Rating:** 5.0/5.0 stars _— Greg S._ [Read full review](https://www.g2.com/survey_responses/textline-review-10345791) #### What Are G2 Users Discussing About Textline? - [How much is textline a month?](https://www.g2.com/discussions/how-much-is-textline-a-month) - [How does text line work?](https://www.g2.com/discussions/how-does-text-line-work) - [What is Textline com?](https://www.g2.com/discussions/what-is-textline-com) - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote ### [MoEngage](https://www.g2.com/products/moengage/reviews) MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more. Enterprises use MoEngage to be more agile, efficient, and independent. They achieve this by increasing campaign velocity, reducing the time to go live, optimizing at scale, and eliminating redundancy while maintaining data security and privacy. \> Data Ingestion and Management: MoEngage combines data from multiple offline and online sources to help brands gain a 360-degree view of their customers. \> Customer, Journey, and Campaign Insights: MoEngage Analytics provides marketers and product owners with real-time insights into customer behavior, journey, product usage, preferences, and interests. \> Segmentation and Personalization: Brands can leverage MoEngage’s Real-time Segmentation and Personalization suite to orchestrate journeys and build 1:1 experiences across the website, mobile, email, social, and instant messaging channels. \> Transactional Messaging/Critical Alert Infrastructure: MoEngage Inform, the transactional messaging infrastructure, helps brands unify their promotional and transactional communication on a single platform, enabling better insights and lower maintenance costs. \> Proprietary AI Agents and Machine Learning: MoEngage’s AI Agents help marketers develop winning copies and creatives, build customer segments, craft relevant journeys, optimize campaigns and channels that boost engagement, and reduce campaign go-live times. MoEngage complies with GDPR, CCPA, SOC2 Type 2, CSA STAR Level 2, ISO 27001:2022, HIPAA, PIMS ISO 27701: 2019, and the BCMS ISO 22301: 2019 requirements to fulfill the data privacy and security needs of enterprise brands. For over a decade, leading consumer brands in 60+ countries have been using MoEngage to reach enterprise goals that are most important to their global business without compromising quality or speed of execution. Our ever-expanding partner ecosystem helps enterprise brands build a lean, flexible, and reliable martech stack. With offices in 13 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. **Average Rating:** 4.5/5.0 **Total Reviews:** 509 #### How Do G2 Users Rate MoEngage? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.9/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 9.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind MoEngage? - **Seller:** [MoEngage](https://www.g2.com/sellers/moengage) - **Company Website:** www.moengage.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @moengage 2,530 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3dfe3f42dace642de52fb6eada7fa99e23bbc66baa828a4c227182937790145e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4800048%2F&secure%5Burl_type%5D=linkedin_company_website) 899 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Online Media - **Company Size:** 56% Medium, 24% Small #### What Do G2 Reviewers Say About MoEngage? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of MoEngage, highlighting its user-friendly interface and manageable data system. - Users appreciate the **easy funnel building** and **real-time segments** , enhancing insight and decision-making capabilities. - Users value the **real-time analytics and easy funnel building** in MoEngage, enhancing product decisions and user insights. - Users find MoEngage **extremely helpful** for segmentation, campaign management, and simplifying complex data for better outcomes. - Users value the **easy campaign management** of MoEngage, enhancing lead generation and simplifying data complexities effectively. ##### Cons - Users find the **missing session-related attributes** frustrating, needing tech help for profile updates and notification issues. - Users find the **steep learning curve** challenging, requiring significant time to understand MoEngage's full potential. - Users note the **limitations in live features and AI performance** of MoEngage, impacting overall satisfaction and functionality. - Users find **complexity** in managing segments and AI features, leading to confusion in the overall experience. - Users find the **difficult learning** curve with MoEngage challenging, especially for new users exploring its features. #### What Are Recent G2 Reviews of MoEngage? **["MoEngage Turns Raw Event Data into Actionable, Visual Campaign Journeys"](https://www.g2.com/survey_responses/moengage-review-12502802)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/moengage-review-12502802) **["Effortless Funnel Building and Real-Time Segmentation"](https://www.g2.com/survey_responses/moengage-review-12111630)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/moengage-review-12111630) #### What Are G2 Users Discussing About MoEngage? - [What is MoEngage used for?](https://www.g2.com/discussions/moengage-what-is-moengage-used-for) - 1 comment, 1 upvote - [What is MoEngage used for?](https://www.g2.com/discussions/what-is-moengage-used-for) - 2 comments ### [SuprSend](https://www.g2.com/products/suprsend/reviews) SuprSend is a notification infrastructure built for modern product teams who need reliable, scalable, and developer-friendly notifications without building everything from scratch. WHY TEAMS CHOOSE SUPRSEND: Stop Rebuilding Notifications Most teams waste 3-6 months building notification systems that break at scale. SuprSend gives you enterprise-grade infrastructure out of the box so you can ship notifications in days, not months. One API, Every Channel Send to email, SMS, WhatsApp, Slack, MS Teams, mobile push, web push, and in-app—all with a single API call. No more juggling multiple vendor SDKs or maintaining separate integrations. Built for Developers, Loved by Product Teams Developers get clean APIs and SDKs (Node, Python, Java, Go, PHP). Product teams get a no-code workflow builder to create, test, and launch notifications without engineering bottlenecks. Workflows That Actually Work Build smart notification workflows with batching, digests, delays, conditional logic, timezone support, and cross-channel routing. Send the right message, on the right channel, at the right time. WHAT YOU GET: - Unified Notification API - One API for all channels - Template Management - Version-controlled templates with live preview - Workflow Builder - Drag-and-drop workflows with conditions and delays - In-App Inbox & Feed - Drop-in React components for web and mobile - User Preferences - Out-of-the-box preference management - Multi-Tenancy - Per-tenant customization for B2B2C products - Vendor Management - Automatic failover between email/SMS providers - Smart Routing - Intelligent channel selection based on user behavior - Real-time Analytics - Logs, delivery rates, and failure alerts - Data Warehouse Integration - Run campaigns on top of your data BUILT FOR: - SaaS products needing transactional emails (password resets, invoices, alerts) - B2B2C platforms requiring per-tenant notification customization - Growth teams running engagement campaigns across multiple channels - Engineering teams who don't want to build notification infrastructure TRUSTED BY: Startups to scaling companies across SaaS, E-commerce, FinTech, HealthTech, and EdTech rely on SuprSend to handle millions of notifications daily. Try SuprSend for free: https://www.suprsend.com/ **Average Rating:** 4.8/5.0 **Total Reviews:** 127 #### How Do G2 Users Rate SuprSend? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.9/10) - **Ease of Use:** 9.6/10 (Category avg: 9.0/10) - **Segmentation:** 9.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind SuprSend? - **Seller:** [SuprSend](https://www.g2.com/sellers/suprsend) - **Company Website:** www.suprsend.com - **Year Founded:** 2022 - **HQ Location:** San Francisco, CA - **Twitter:** @SuprSend 102 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19169b3dd62326f960543ab21f2063675cd3c1e7e3bb664652d3f96378a03e99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuprsend%2F&secure%5Burl_type%5D=linkedin_company_website) 22 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 73% Small, 22% Medium #### What Do G2 Reviewers Say About SuprSend? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **visual workflow builder** for its simplicity and ease of managing notifications without coding. - Users value the **ease of use** of SuprSend, allowing seamless setup and management of notification workflows without coding. - Users value the **visual workflow builder** that simplifies managing notification flows efficiently and intuitively. - Users value the **simplicity and speed of integrations** with SuprSend, enhancing their workflow management efficiently. - Users value the **easy setup** of SuprSend, enabling personalized notifications without needing engineering support. ##### Cons - Users feel the analytics features lack depth, noting the **missing features** limit the product’s overall potential. - Users desire **more features** on SuprSend as marketing notifications currently lack power compared to other platforms. - Users find the **limited templates** frustrating, wishing for more options and edit capabilities to streamline their workflow. - Users find the **difficult setup** of SuprSend time-consuming and confusing, but it becomes easier after initial configuration. - Users find the **learning curve challenging** , especially regarding interface navigation and initial setup, but adjust over time. #### What Are Recent G2 Reviews of SuprSend? **["SuprSend Makes Multi-Channel Notifications Clean, Scalable, and Developer-Friendly"](https://www.g2.com/survey_responses/suprsend-review-12770173)** **Rating:** 4.0/5.0 stars _— Sakshi T._ [Read full review](https://www.g2.com/survey_responses/suprsend-review-12770173) **["Streamlining Multi-Channel Notifications with Ease"](https://www.g2.com/survey_responses/suprsend-review-12762968)** **Rating:** 5.0/5.0 stars _— Rutvik V._ [Read full review](https://www.g2.com/survey_responses/suprsend-review-12762968) ### [Dexatel](https://www.g2.com/products/dexatel/reviews) Dexatel is an API-first, AI-powered Communications Platform as a Service (CPaaS) built for secure, scalable, and mission-critical business communications. With Dexatel Verify, companies run fast and reliable user verification and 2FA across SMS, Voice, Flash Call, WhatsApp, Viber, Telegram, and Email. Smart routing, adaptive fallback, and fraud prevention help improve delivery rates, reduce OTP costs, and increase successful logins. With Dexatel Engage, teams deliver personalized omnichannel campaigns and notifications via SMS, WhatsApp, Viber, RCS, and Email. Advanced segmentation and analytics help drive higher conversions, engagement, and retention. Dexatel also includes: Dexatel Link for enterprise messaging and voice APIs Dexatel Lookup for number intelligence, validation, and risk detection Companies choose Dexatel to: Verify users instantly with multi-channel OTP and fast fallback Reduce messaging costs with intelligent routing and channel mix Improve engagement with personalized, multi-channel communication Maintain compliance with GDPR, ISO/IEC 27001, and enterprise-grade security Trusted by fintechs, marketplaces, gaming platforms, eCommerce brands, and SaaS companies, Dexatel powers faster, safer, and more reliable communication at global scale. **Average Rating:** 5.0/5.0 **Total Reviews:** 43 #### How Do G2 Users Rate Dexatel? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.9/10) - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Dexatel? - **Seller:** [Dexatel](https://www.g2.com/sellers/dexatel-f489220f-4ccb-4a25-ab3c-0119e50a32e0) - **Company Website:** dexatel.com - **Year Founded:** 2015 - **HQ Location:** Tallinn, EE - **Twitter:** @dexatel 58 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1859005476aecee230529b6f0a3621b37bd00e122aaf23a546f7591d166763c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdexatel-ou%2F&secure%5Burl_type%5D=linkedin_company_website) 88 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Computer Software - **Company Size:** 40% Medium, 35% Small #### What Do G2 Reviewers Say About Dexatel? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease and reliability** of Dexatel Verify, streamlining workflows and saving valuable time. - Users value the **ease of use** of Dexatel, as it streamlines workflows and enhances efficiency in verifying contacts. - Users appreciate the **reliability** of Dexatel, which streamlines workflows and saves significant time in verifying contacts. - Users appreciate the **time-saving efficiency** of Dexatel Verify, enhancing workflow and simplifying number verification tasks. - Users appreciate the **time-saving efficiency** of Dexatel, making workflows quicker and more reliable overall. #### What Are Recent G2 Reviews of Dexatel? **["A Great Tool for Recovering Carts Driving repeat purchases"](https://www.g2.com/survey_responses/dexatel-review-12995308)** **Rating:** 5.0/5.0 stars _— Stuart S._ [Read full review](https://www.g2.com/survey_responses/dexatel-review-12995308) **["One platform for user Authentication, Notifications, and customer Engagement"](https://www.g2.com/survey_responses/dexatel-review-13001300)** **Rating:** 5.0/5.0 stars _— Mike B._ [Read full review](https://www.g2.com/survey_responses/dexatel-review-13001300) #### What Are G2 Users Discussing About Dexatel? - [What is Dexatel used for?](https://www.g2.com/discussions/what-is-dexatel-used-for) - ‹ Prev‹ Prev - 1 - [2](/categories/proactive-notification?order=g2_score&page=2#product-list) - [3](/categories/proactive-notification?order=g2_score&page=3#product-list) - [4](/categories/proactive-notification?order=g2_score&page=4#product-list) - [5](/categories/proactive-notification?order=g2_score&page=5#product-list) - [6](/categories/proactive-notification?order=g2_score&page=6#product-list) - [7](/categories/proactive-notification?order=g2_score&page=7#product-list) - [Next ›Next ›](/categories/proactive-notification?order=g2_score&page=2#product-list) Spotlight Categories [VoIP Providers](https://www.g2.com/categories/voip) [CRM Software](https://www.g2.com/categories/crm) [ERP Systems](https://www.g2.com/categories/erp-systems) [Identity Verification Software](https://www.g2.com/categories/identity-verification) [Bot Platforms Software](https://www.g2.com/categories/bot-platforms) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Proactive Notification Themes](/categories/proactive-notification/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated October 3, 2024 Proactive notification software, or proactive multi-channel communication software, helps raise awareness for customers and companies by providing useful information or alerting individuals to some upcoming activity or action. This software enables users to get notifications to which they have subscribed and alert customers of upcoming deadlines, payments, product updates, and noteworthy promotions, in addition to suspicious activity on their accounts. Proactive notification software can also alert customers about the events and other information of a company to help optimize customer service and increase sales. This type of software can deliver notifications in the form of SMS (text), voice messaging, email, or fax notifications, and can often allow for a two-way chat. To qualify for inclusion in the Proactive Notification category, a product must: - Allow users to receive reminders, alerts, and notifications in the form of one or more of the following methods: email, SMS, voice message, etc. - Integrate with customer database software, like CRM Software, in order to extract customer-related data Top Tools at a Glance | | Omnichannel ticket routing with automation triggers | User Review "Unified Omnichannel Support with Powerful Automation and Analytics" | | | Mass employee alerts with keyword-based segmentation | User Review "Textedly Is Easy to Use with truly Top-Tier Customer Support" | | | Voice-first emergency alerts with multi-channel broadcast | User Review "Intuitive UI, Wish-List Features, and Exceptionally Responsive Support" | | | Async event queuing for AWS-native workflows | User Review "Efficient, Scalable Messaging for ETL and Event-Driven Pipelines" | | | Emergency text broadcasts with two-way replies | User Review "Very user friendly, and time saving!" | | | Omnichannel routing with Salesforce integration | User Review "Centralized Omnichannel Power with Insightful Real-Time Reporting" | | | Omnichannel call routing with Salesforce integration | User Review "rep review" | | | WhatsApp broadcast campaigns with chatbot automation | User Review "Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up" | | | Cross-platform proactive notification with single-SDK integration | User Review "Very nice" | | | Multi-carrier NDR automation with AI-powered customer outreach | User Review "Seamless API Integration and Logistics Management" | * * * Show More