Having used Hero, I’ve found it exceptionally effective at quickly organizing the key points I need to address with customers and proactively suggesting the best next steps.

It also prepares partner-requested contracts with impressive speed and accuracy. On top of that, it leverages previously shared email lists to deliver highly customized outputs, making it incredibly convenient to use. Overall, it has significantly reduced the time I need to spend on day-to-day tasks and improved my overall efficiency.

I also find the pricing to be highly reasonable and competitive. Whenever any issues or errors arose, the customer support team was proactive in arranging meetings and responded promptly and effectively.

Although I haven’t yet had the opportunity to use the online meeting support feature, it is something I’m genuinely looking forward to trying. Review collected by and hosted on G2.com.

I am totally satisfied with the functions so far. Review collected by and hosted on G2.com.

Hero saves me a lot of time that I’d normally spend preparing for sales calls or going back through call notes. It does the research and summarizes calls on my behalf, which is especially helpful when your sales cycle typically stretches over several months. Review collected by and hosted on G2.com.

Sometimes the system takes a long time to generate an answer, and it can end up timing out the page and forcing me to quit. I also don’t like that I can’t move documents out of Hero into other software, or access training documentation that has been uploaded directly. Lastly, even though my team is expected to use Hero to answer product functionality questions, the responses are often incorrect. Because of that, it isn’t a reliable source and, in some cases, it creates more confusion than it’s worth compared with simply researching the answer through traditional tools and resources. Review collected by and hosted on G2.com.

I love Vivun for its simple layout, which streamlines my work and makes navigation intuitive. The robust filtering and reporting capabilities stand out remarkably, allowing me to handle my data with precision and ease. Additionally, the swift initial setup was impressive, facilitated by the Vivun team who were promptly available to assist us in developing the most crucial features tailored to our needs. These aspects significantly enhance the efficiency of our sales engineering team, helping us track open pipeline, deliverables, and product gaps with clarity and support. Review collected by and hosted on G2.com.

I find it a bit rigid in how Vivun allows filtering certain data. The filters seem to be out of the box and less customizable compared to other products and toolsets on the market. This rigidity means I have to put in a bit of extra work to get to the end result I'm looking for. Review collected by and hosted on G2.com.

As a company we're shifting to an AI first selling methodology – using as much AI as we can, wherever we can. Ava is important tool for a subset of our sellers as we look to accelerate our sales cycles and empower AEs with product knowledge. We're not replacing our SC team, but we recognize that sellers need to level up and self-serve with technical, competitive, and strategic on-demand content. Those same sellers need to capture and communicate more details at a deeper level. Ava is helping us accelerate sales support, discovery, scoping, and value delivery.

Our SCs are now more of a strategic resource, with our AEs using Ava to own conversations that they previously would have had to bring in additional SMEs to support. Downstream those same sellers are now having deeper, more impactful forecast conversations internally, with added depth from our Gong and Salesforce context, personalized for our business through our brand/product content.

Ava was easy to set up, effortless to train, and was able to immediately make sense of our existing brand guidelines, product knowledge, and strategic/competitive narrative. Integration with Salesforce, Gong, and GSuite was a matter of minutes. Review collected by and hosted on G2.com.

It's a newer tool in a nascent space – there is always room for improvement and feature evolution. However, Vivun is innovating quickly and is transparent about product philosophy and direction/roadmap. Review collected by and hosted on G2.com.

Vivun consistently blows me away with not only the way they think, but the speed at which they deliver features and requests. Vivun has changed the way we operate and think as an org.

As it relates to Ava, ignore everything you think you know about Ai or Agents in general. They've literally changed the way an Ai can and should operate and I continue to discover new things that are possible. As an elevated training user, I get the opportunity to shape Ava's core memory for our org, and one of the most impressive things with this has been the fact that she evolves on her own without me having to tell her. She will proactively offer suggestions or changes to core instructions or things I've asked of her and they're good suggestions. She's definitely the assistant I never knew I wanted, but every single person we've rolled this out to eventually has this "aha" moment where across the board we all now say we can't live without her. Review collected by and hosted on G2.com.

Nothing that I can honestly think of. There's a few things that are unique to our org that have made adapting ourselves to their mode of thinking/operating, but many of these are self inflicted problems. Review collected by and hosted on G2.com.

It has been remarkable to see Ava accomplish what we never would have thought possible in primarily intellectual space of technical pre-sales. I love that we can treat her like a new hire, trainer easily and then her capability is then immediately scalable to an infinite number of sales opportunities Review collected by and hosted on G2.com.

I think we just need Ava to have a little more focus on understand the pre-sales technical stages or areas of focue and then and provided guidance and prompt suggestions in those areas. Right now, leveraging the power of AI to its potential is a learning curve for most people. Review collected by and hosted on G2.com.

As a Sales Engineer, it allows us to understand where a prospects pain points are based on conversations AEs are having with the prospect. Ava is able to pick up news/events but also calls/emails which simplifies the process. It also allows us to be able to be brought up to speed. Along Ava helps post demo to understand what if there were any outstanding/pending action items required. Review collected by and hosted on G2.com.

Nothing really, it is really easy to use Review collected by and hosted on G2.com.

Ava's ability to quickly learn and adapt messaging to the request was amazing. Connecting to gong was quick an easy and the suppot the team provided was top notch. They were always willing to listen to improvements or feature requests. Every time I would pull up an answer in Ava one of our subject matter experts would announce that the answer was better than what they were going to respond with.

With Ava I instantly had a presales (or ever sales) enablement function, a subject matter expert in anything we sold, and a new SE buddy to make sure the next steps/processes had answers. Review collected by and hosted on G2.com.

In its early form, you had to manually upload each document individually. I would be nice to point it to locations where the information lives and dynamically add it in rather than doing it manually. In fairness, this may have already changed. Review collected by and hosted on G2.com.