[ Vivantio Reviews ](https://www.g2.com/products/vivantio/reviews) [ Vivantio Reviews ](https://www.g2.com/products/vivantio/reviews) # Vivantio Pricing Overview [Editedit](https://my.g2.com/vivantio/pricings) Free Trial ## Vivantio Pricing Key Insights Last updated on Jul 28, 2026 * * * Vivantio offers **1 pricing edition** , starting at **$59**. Vivantio pricing tiers are designed to support different usage levels and team sizes. Vivantio also offers a **free trial**. Compare the Vivantio pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Vivantio** for **custom pricing**. * * * Feature-inclusive, fully configurable service platform — $59 / 1 Agent License Per Month Rated 4.3 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Feature-inclusive, fully configurable service platform Starting at $59.00 1 Agent License Per Month Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license; 200 users - $69 / $104; 100 users - $78 / $118; 50 users - $83 / $125; 25 users - $91 / $137; 15 users - $95 / $143; 5 users - $99 / $149 - Unlimited configurable ticket types - Task management - Client, asset & knowledge management - Customer SLAs - Custom forms & fields - Surveys - Unlimited customer portals - Portal widget builder - Portal roles & permissions - Scheduled reports - Ticket escalation - Ticket routing - Scheduled events - Ticket triggers - Report builder - Custom charts & dashboards - Data import tools - Azure AD connector - Data export scheduler - Full API - Out-of-the-box integrations - Custom webhooks - Named & concurrent licensing, plus license pools - Single sign-on - Roles, process & data permissions - Customer success manager Show More The Vivantio Platform provides multiple licensing options (named, concurrent, mixed, pools) to help you maximize your investment and keep your whole service team connected. Price includes: -Every Vivantio feature -Choice of data centers -In-house Professional Services -Customer Success Manager -Vivantio US & UK Telephone, Email and Self Service Support Enterprise license available for teams \>500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing information for Vivantio is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Vivantio must be conducted with the seller. Pricing is per user / per month paid annually. Learn more at vivantio.com/pricing/ Pricing information was last updated on October 10, 2024 Show More ## Vivantio Pricing FAQs Generated using AI Is Vivantio free, or does it offer a free trial? Vivantio does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does Vivantio cost in 2026? According to G2 data, Vivantio pricing in 2026 starts at $59.00. Pricing may vary based on billing terms or usage, so users should review the Vivantio's official pricing page for the most current details. Who is Vivantio pricing best suited for? Vivantio's pricing is best suited for mid-market organizations, which represent the dominant reviewer segment in G2 data, spanning industries including healthcare, IT services, education, financial services, and construction. The per-named-license volume pricing rewards teams of 50 to 500 users, where per-seat costs drop meaningfully. G2 reviewers from enterprise environments with 1,000-plus employees also report strong fit, particularly for multi-department deployments requiring data segregation and configurable workflows. Small businesses can access Vivantio, but G2 reviewers from that segment occasionally flag that the configuration depth and pricing structure favor organizations with dedicated IT administrators rather than lean one-person IT operations. What are the key differences between the free and paid versions of Vivantio? Vivantio offers no permanent free tier. G2's pricing data for Vivantio shows a free trial is available for evaluation, but all licensed access falls under a single paid tier starting at $59.00 per month per named license for 500-user deployments, scaling up to $99.00 per named license for five-user deployments. That paid tier includes every available feature with no module gating, covering ticket management, asset management, SLA enforcement, custom portals, full API access, SSO, Azure AD connector, and a dedicated Customer Success Manager. G2 reviewers consistently highlight that the all-inclusive licensing model removes the feature-restriction trade-offs typical of multi-tier ITSM pricing structures. Is Vivantio considered good value for its pricing? G2 reviewers broadly regard Vivantio as good value, with multiple users citing its cost-effectiveness relative to feature depth. One G2 reviewer in healthcare explicitly called it a highly-functional and cost-effective service desk solution, and an IT services reviewer noted competitive pricing versus alternatives. The all-inclusive single-tier model, where every feature ships at the base license fee, resonates strongly with mid-market buyers who would pay extra for comparable capabilities elsewhere. A food and beverages reviewer flagged occasional upsell pressure, and one small-business reviewer noted complexity can demand paid professional services to unlock full value, tempering the cost case for smaller teams. ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,345) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/vivantio/competitors/alternatives) ## Vivantio Alternatives Pricing The following is a quick overview of editions offered by other [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) | Product | Price | Features | | --- | --- | --- | | ![Freshservice](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png)[Freshservice](https://www.g2.com/products/freshservice/reviews) STARTER | $19.00 | For getting started Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Access Controls Starter Analytics Starter Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account | | ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png)[Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) Free | 0/agent/month | For small teams starting with a service desk. Up to 3 agents for free. | | ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png)[SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) ESSENTIALS | $39.00Per Month | Includes: Incident Management Knowledge Base Service Portal Asset Management Service Catalog Change Management Service Level Agreement (SLA) Groups Custom Roles Internationalization Multi-Factor Authentication (MFA) Real time 24/7 Live Chat Support Light & Dark Mode Onboarding Services | Various alternatives pricing & plans Free Trial Pricing information for the above various Vivantio alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Vivantio Pricing Reviews (2) ![Daniel .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel .") D Daniel . System Analyst Mid-Market (51-1000 emp.) 8/28/2019 "simply but effective " 5/5 What do you like best about Vivantio? very easy to use but to the point. very nice kit Review collected by and hosted on G2.com. What do you dislike about Vivantio? reporting could do with a little more effort Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? asset managerment Review collected by and hosted on G2.com. Show More 4/14/2026 Validated ReviewerIncentivizedSource: Seller invite IE Ifeoma E. Operational Supervisor Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/16/2025 "Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement" 4/5 What do you like best about Vivantio? Vivantio ensures deep configuration, something that creates specific tickets to handle specific situations The app is a brilliant ITSM that ensures all incidents are resolved quickly and the established knowledge base is stable Vivantio escalates performance through smooth third party support and smooth monitoring We find Vivantio support team very helpful and easy to configure This software ensures absolute document management which ensures there is knowledge base and professional support Review collected by and hosted on G2.com. What do you dislike about Vivantio? Installing Vivantio fails to favor small businesses due to unfair payments plans The app has a gap in mobile app performance, where the admin end needs some polishing Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Vivantio helps us address incidents and concerns as they appear, ensuring that high level of assistance is made to users We escalate our interactions with clients, where all help agents are available and informative Vivantio helps us track all digital assets and hardware in our company, maintaining accountability and high results All processes are executed with high level of transparency and professionalism, eliminating any possibilities of errors or confusion Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite Vivantio Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,345) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-vivantio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-vivantio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07d371bf8a676b5e2a198a776930c16a/spiceworks-cloud-help-desk.png "Product Avatar Image") Spiceworks Cloud Help Desk 4.3/5(311) [ Compare Now ](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-vivantio) ##### Categories on G2 [ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk)[ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation) [ IT Service Management (ITSM) Tools ](https://www.g2.com/categories/it-service-management-itsm-tools)[ IT Asset Management ](https://www.g2.com/categories/it-asset-management)[ Service Desk ](https://www.g2.com/categories/service-desk)[ HR Service Delivery ](https://www.g2.com/categories/hr-service-delivery)[ HR Case Management ](https://www.g2.com/categories/hr-case-management) Show More ##### Explore More [ Which enterprise service bus solutions offer best-in-class API orchestration with drag-and-drop configuration? ](https://www.g2.com/discussions/which-enterprise-service-bus-solutions-offer-best-in-class-api-orchestration-with-drag-and-drop-configuration)[ Which website builder offers the most customizable design templates? ](https://www.g2.com/discussions/which-website-builder-offers-the-most-customizable-design-templates)[ What Salesforce document generation tools work best for a financial services team that needs audit-ready documentation with compliance controls baked into the template? ](https://www.g2.com/discussions/what-salesforce-document-generation-tools-work-best-for-a-financial-services-team-that-needs-audit-ready-documentation-with-compliance-controls-baked-into-the-template) [ Branding Agencies in Phoenix ](https://www.g2.com/categories/branding-agencies/locations/phoenix-az-us)[ Best software for tracking cloud compliance across regions ](https://www.g2.com/discussions/what-are-the-best-software-for-tracking-cloud-compliance-across-regions)[ Pros and Cons Details ](https://www.g2.com/products/vivantio/reviews?qs=pros-and-cons) Show More [ Which enterprise service bus solutions offer best-in-class API orchestration with drag-and-drop configuration? ](https://www.g2.com/discussions/which-enterprise-service-bus-solutions-offer-best-in-class-api-orchestration-with-drag-and-drop-configuration)[ Which website builder offers the most customizable design templates? ](https://www.g2.com/discussions/which-website-builder-offers-the-most-customizable-design-templates)[ What Salesforce document generation tools work best for a financial services team that needs audit-ready documentation with compliance controls baked into the template? ](https://www.g2.com/discussions/what-salesforce-document-generation-tools-work-best-for-a-financial-services-team-that-needs-audit-ready-documentation-with-compliance-controls-baked-into-the-template) [ Branding Agencies in Phoenix ](https://www.g2.com/categories/branding-agencies/locations/phoenix-az-us)[ Best software for tracking cloud compliance across regions ](https://www.g2.com/discussions/what-are-the-best-software-for-tracking-cloud-compliance-across-regions)[ Pros and Cons Details ](https://www.g2.com/products/vivantio/reviews?qs=pros-and-cons)