MM
mark ace m.
Enterprise (> 1000 emp.)
"Application is very user friendly; anyone can navigate with ease. Every item is detailed."
4.5/5
What do you like best about Vivantio?

*Is an exelent tool for raising, tracking and monitoring tasked raised by any department.

*FIles can easily be attached and dowloaded, hassle free accepting and closing raised tiQet. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

*I think ticket menu's can be customised for each department for much easier navigation and accurate raising of ticket.

*An integration with other application to set up calendar and alarm/notification. Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio
Edit edit

Hi Mark,

A huge thank you from Vivantio, customer feedback is an integral part of our journey and we appreciate you letting us know how what is working well for you. We agree Vivantio is an extremely easy tool to use and great to learn how your Customer Service department is managing any issues efficiently.

We'd love to know more on your integration requirements and please do reach out to me on nicola.elliott@viantio.com to arrange a call.

Thank you again,

Nicola

SK
Scott K.
Mid-Market (51-1000 emp.)
"Generally pleased and look forward to future grwoth with the software"
5/5
What do you like best about Vivantio?

It's easy to use, intuitive, flexible and extendable. Migation was generally pain free and the new system was quickly adopted by our users. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Would like to see improvements to the API to increase our ability to extend our needs with the software. This would also include some improvements with cross-module functionalaity when using custom forms. Review collected by and hosted on G2.com.

Response from Alexis Mackie of Vivantio
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Wow Scott! What a review! Thanks for giving us 5 stars and I am so pleased that you find Vivantio easy to use, intuitive, flexible and extendable. One of the topics we chat with our customers a lot is how Vivantio can work for Customer Service, IT teams, and across organisations. I hear what you're saying about API improvements and would love the opportunity to discuss this further. Could we set up a call with your Customer Success Manager and our product team? API is a hot topic and we are currently undergoing improvements, so learning more about your use case will help us to shape the direction of this development. You can reach the team on Customer.Success@vivantio.com. Thanks again for a stellar response and we look forward to speaking with you soon.

AB
Arnel B.
Enterprise (> 1000 emp.)
"Vivantio User Review"
4.5/5
What do you like best about Vivantio?

The most helpful part of Vivantio is how the Job orders from different work groups are being organized to have a better monitoring. It fairly competes with ither softwares. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

The downsides of using vivantio is the lack of notification features. It would be great if there is a notifications feature that will let the user know that there are requets even when they are offline. Review collected by and hosted on G2.com.

JR
jonathan r.
Enterprise (> 1000 emp.)
"i love this app"
5/5
What do you like best about Vivantio?

some common positive aspects that I appreciate about Vivantio include its user-friendly interface, customizable workflows, robust ticket management capabilities, and efficient collaboration features Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

What I dislike about the VIVANTIO are some learning curve of the software, limited customization options, or specific feature requests that have not been implemented. Review collected by and hosted on G2.com.

RS
Ryan S.
Enterprise (> 1000 emp.)
"Vivantio is very easy to use and very effective"
5/5
What do you like best about Vivantio?

Vivantio is very easy to use and highly customisable to meet the needs of the business. The portals are very effective for the business to log tickets and after using other systems, this isn't always the case. We have multiple instances of the system being used in different business areas. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

There's nothing to dislike about Vivantio. Everything that i would have written in the past i.e integration with Power BI and Microsoft Teams have either been worked on or are released already Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio
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Hi Ran,

Thank you so much for taking the time to send us your 5* review, its great to hear how effective you're finding Vivantio not only in your department but across your business too. Vivantio is powerful enterprise platform and we love to hear how we're helping manage issues whilst improving SLA's and KPI's.

If there is anything we can help to further enhance your system, please feel free to reach out to me on nicola.elliott@vivantio.com.

Thank you again,

Nicola

Meiden V.
MV
Meiden V.
Customer Service Sales Representative
Mid-Market (51-1000 emp.)
"How I love Vivantio"
5/5
What do you like best about Vivantio?

It helps much in operations, it creates smooth workflow, it increases productivity too. A very useful tool in tracking employees performance attending to all tasks and requests. I feel like everything is in control without delays and hassle. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

none as of now, the way I see it and as per my experience its just quite perfect for my needs. Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio
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Hi Meiden, Wow thank you for your 5* review of Vivantio., it means a great deal to learn how Vivantio is productively working throughout multi departments.

We have lots of exciting features on the horizon too, to enhance user experience so watch this space.

Thank you again,

Nicola

Verified User in Manufacturing
IM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Easy to Use System"
3.5/5
What do you like best about Vivantio?

Vivantio is a very easy to use system with emails coming through almost instantly from end users when they have an issue. This makes it a quick process to be able to help end users Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

If there is an issues with the email system, you might not be notified when a user has an issue. This can then cause all the pending tickets that are stuck in users outboxes to come through all at once. Review collected by and hosted on G2.com.

Response from Dan Armitstead of Vivantio
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Hello,

Thank you for leaving a review for Vivantio!

It's great to hear that the tool's email to ticket function is empowering your teams to provide excellent customer service and identify trends to foresee and forestall repeat issues.

If it is believed that the email to ticket function is not working, it is likely due to the connection between the local mailbox and Vivantio. The local system administrator is able test the connection between the mailbox and Vivantio. If you would like some support with this then please don't hesitate to reach out to our Support Team on support@vivantio.com and they can walk you through the process.

For any other queries in relation to your Vivantio subscription please feel free to contact me directly on dan.armitstead@vivantio.com and I'll be glad to assist :)

Thanks again for taking the time out of your day to review Vivantio!

Best regards,

Dan

Verified User in Human Resources
UH
Verified User in Human Resources
Enterprise (> 1000 emp.)
"Vivantio Experience Review"
4/5
What do you like best about Vivantio?

With Vivantio, I was able to boost my productivity. It was much easier for me to determine the tasks I need to complete and has completed. This has lighten my workload alot. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

With my personal experience, having a chat bot is helpful; however, I think that improving customer experience by having a designated representative to cater to the user will be much helpful. Also, the site is always offline and loads slowly so this is also something to improve on. Review collected by and hosted on G2.com.

JT
James T.
Mid-Market (51-1000 emp.)
"Comprehensive suite of tools"
4.5/5
What do you like best about Vivantio?

Vivantio is a top-notch IT service management software that offers a wide range of features and capabilities.

One of the standout features of Vivantio is its customizable workflows, which enable teams to automate and streamline their IT service management processes. The software's ticket management system is also highly intuitive and enables users to easily track the status of service requests, prioritize workloads, and collaborate with team members. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Overall, Vivantio is an excellent choice for IT teams looking for a robust and user-friendly IT service management solution. However, there are a few areas where the software could be improved. One area of concern is the lack of native mobile support, which may be a limitation for teams that need to manage IT services on the go.

Additionally, while Vivantio offers strong reporting capabilities, the process of creating custom reports can be somewhat complex and time-consuming. Streamlining this process would be a welcome improvement for users. Review collected by and hosted on G2.com.

Response from Alexis Mackie of Vivantio
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Hi James - thanks for taking the time to leave us a review and for the great feedback! I'm happy to hear that you're finding lots of value in our customizable workflows, it is a great way to save time and effort on repeatable processes.

Your constructive comments about Vivantio's mobile responsiveness are useful, and I would love to speak with you more about this so we can take the feedback onboard as we plan for our future development. In the FLEX UI Vivantio is responsive in a browser so hearing about what you'd like to see more of would be great. I have shared your feedback about our native reporting tool and ease of use with our Product team. For the immediate term, we have a PowerBI integration which lots of clients take advantage of!

You can reach me at Alexis.Mackie@vivantio.com or our CSM team at Customer.Success@vivantio.com so we can dive into your requirements on mobile optimization. Have a lovely day and thanks for choosing Vivantio!

AR
andrzej r.
Mid-Market (51-1000 emp.)
"Solid reliable ticketing/support system"
4.5/5
What do you like best about Vivantio?

Have been using for about a year. Has tons of options for customizing to fit an organizatin's work flow, whether big tiny entity or good middle sized. Ability to collect/require a lot (or little) user input/data. Nice customizable email layouts. API access if you want to tinker. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Can get lost in the configuration options. Many options, some not explained too well without digging through documentation. Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio
Edit edit

Hi Andrzej,

Thank you so much for you fantastic review of Vivantio and it's great to hear how Vivantio is providing you with a reliable ticketing support system with plenty of added features. A core strength is Vivantio's customization and if you require any additional help with any of these topics our support team is always on hand to help and can be contacted on support@vivantio.com.

Thanks again, we really appreciate your feedback.