What's best about Vivantio is that it is user friendly and allows me to easily track deliverables, this makes my work effective and my time manageable. The tool helps me become orgranized and know which task to prioritize. Review collected by and hosted on G2.com.

Some things that can be improved would be the log in time, there are times when the page is open and it logs out every few minutes, although I understand that this can be a way to ensure security. Review collected by and hosted on G2.com.

The ability to add any custom fields or forms. Review collected by and hosted on G2.com.

the inability to customize the standard forms. Review collected by and hosted on G2.com.

The system is built to adapt to any business need Most ticketing systems have a certain work flow that forces the company adminstrators to change their business processes to adopt that flow. However, Vivantio is very customizable to fit any business scenario; No matter who the end user is, Internal or External. On top of the customizability, you can create automation workflows to reduce the amount of work for your technicians. Review collected by and hosted on G2.com.

There is a very high learning curve. With the software being highly customizable, you have to educate yourself on exactly how the it works. Other softwares force you to adopt their workflow to enable the software to be used out of the box. However, a high level of planning and testing must be done to use Vivantio. The support channel was inconsistent at first but they have recently revamped it and they are very useful in answer any query. Would love to see more updated documentation. Review collected by and hosted on G2.com.

Simplycity and very easy to use especially to us procurement managers. we can simple ask our admin to set up filled which we really like and really need to help us in our daily scope Review collected by and hosted on G2.com.

It just seems that loggin time is quite short and you have to manually log in back. but I do know that it's for security reasons. I just hope that logging back in can be a lot easier Review collected by and hosted on G2.com.

User interface and workflow is fantastic. Review collected by and hosted on G2.com.

Search for tickets in the system could be improved (e.g. searching by keyword, user, agent, etc.). Review collected by and hosted on G2.com.

My favourite thing about Vivantio is making it personable to our company. Being able to use the custom forms and trigger rules is a huge benefit. Their customer service team is also super helpful when an issue occurs. Review collected by and hosted on G2.com.

Would love to see when FLEX is going to be fully usable for a our company. Currently have outstanding bugs / issues before we can make the switch! However, classic is working fine for now. Review collected by and hosted on G2.com.

I like that it's organized, separated per team and per site, it's easier to navigate which ticket is assigned specifically to me because of these features, and it's secure because of the authenticator. Review collected by and hosted on G2.com.

so far none, because everything is okay. it's user-friendly. maybe I just want it to have stayed logged in a longer time, because if I use other website or application then get back to Vivantio I'm already logged out. Review collected by and hosted on G2.com.

The service level timer duration, separation of request and issue. There is two interface which you can navigate based from your preference and the emailing capabilities is very functioning realtime. Review collected by and hosted on G2.com.

Nothing, I can even recommend this. All is working based from years of usage as I am in IT Specialist documenting everything. Have not experience any major issue, the uptime amazed me. Review collected by and hosted on G2.com.

Tracking of all request and issue, vivantio is easy to use for all business and work. we addressed all request and issue in this apps. great apps for someone like me. Review collected by and hosted on G2.com.

None, this apps is perfect all specific is very helpfull, all i need is in this apps, i have no escalation on my work because of this apps, i reccomend this to all of my friend. Review collected by and hosted on G2.com.

It is fairly easy to use out of the box. without a lot of training Review collected by and hosted on G2.com.

the inability to export description and subject into CVS for reporting purposes Review collected by and hosted on G2.com.