David B.
DB
David B.
Information Technology Engineer
Mid-Market (51-1000 emp.)
"Good experience. It does the job as expected. The price is also good."
5/5
What do you like best about Vivantio?

Ease of use, ease of implementation, ease of integration Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

This a difficult one to answer. I'll say the UI Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio
Edit edit

Hi David,

Thank you for taking the time to share your thoughts with us. We are thrilled to hear that you find Vivantio easy to use, implement and integrate. We also appreciate your feedback regarding the UI.

We have released a number of enhancements this year to improve the user interface and our input is invaluable in helping us understand where we can make further enhancements, please do reach out to me directly on nicola.elliott@vivantio.com so we can discuss further.

Thank you again and look forward to hearing from you.

Kind Regards,

Nicola

Heba A.
HA
Heba A.
Senior IT Business Applications Analyst
Enterprise (> 1000 emp.)
"Vivantio in the American University in Cairo"
4/5
What do you like best about Vivantio?

The application has many powerful ITSM modules.

Flexible in generating reports from the catalog or using the report generator.

The updated flex view for users is excellent.

Support is very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Workflows need more enhancements.

More modules are needed for asset discovery and problem management. Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio
Edit edit

Hello Heba,

Thank you, we really appreciate you taking the time to give us your amazing feedback. It’s great to hear how Vivantio has many powerful ITSM modules.

We love learning what our customers like best and also dislike and your feedback is fundamental on how we can enhance Vivantio further.

I’m extremely excited to continue our journey and ensure American University in Cairo has all the tools in place to succeed in getting the most out of your subscription with Vivantio.

Kind Regards,

Nicola

Jason R.
JR
Jason R.
Network Server Admin
Mid-Market (51-1000 emp.)
"Support is always readily available for any conserns."
5/5
What do you like best about Vivantio?

As a user for 6 years, we can say that Vivantio has always been a reliable tool for our IT team with everyday use. Vivantio can integrate with systems like Active Directory, enhancing its functionality for us. Customer support is reliable and responsive. User-friendly interface can make daily tasks easier for my IT support team. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Too much scalabilty features that require help. Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio
Edit edit

Hi Jason,

Thank you for your amazing review. We're so pleased to hear that Vivantio has been a reliable tool for your IT team over the years and that you’ve benefited from its integration capabilities, user-friendly interface, and our responsive support.

We appreciate your feedback on scalability features and will keep this in mind as we continue to improve. Thank you for sharing your experience.

Kind Regards,

Nicola

Elmer Y.
EY
Elmer Y.
Facilities Coordinator
Enterprise (> 1000 emp.)
"Vivanto Review"
3.5/5
What do you like best about Vivantio?

it is friendly user and easy to access and beginners friendly this will help you provide data to track issues and concern on your site and to provide solution based on the request

This is great app that you can attached documents and photo on your request. this also provide email notification Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Nothing once you are willing to learn or willing to learn the app. This is great app that you can attached documents and photo on your request. this also provide email notification Review collected by and hosted on G2.com.

Response from Dan Armitstead of Vivantio
Edit edit

Hi Elmer,

Thank you for taking time out of your day to review Vivantio!

I'm so pleased to hear that you are finding the tool easy to use, and that it is helping you to track Issues and Tasks. The reporting function within Vivantio is very powerful and it's good to know that you are making use of it and extracting your monthly reports without any issues :)

The Vivantio platform is highly configurable, and like you say, once you have committed some learning to it you can start to mould it to the needs of your teams and organisation. I'm pleased to hear that there is nothing you dislike about Vivantio currently, but if this changes please don't hesitate to reach out to me directly on dan.armitstead@vivantio.com and I'll be happy to support you in any way that you need.

Thanks again for leaving us such a glowing review, Elmer!

Best regards,

Dan

IM
Iain M.
Mid-Market (51-1000 emp.)
"Ideal for our needs"
4/5
What do you like best about Vivantio?

Very easy to navigate and extremely customisable, it is constantly being changed by managment to fit our business needs.

Reporting features are excellent.

New team members are able to pck up how to use Vivantio very quickly.

Very rarely stops working and when it does, it's back up and running again in no time at all. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Classic is missing some good features of Flex (ticket watching).

Can sometimes be very slow to update pages.

Refresh/update time of ticket numbers is several mintues behind (can show 0 pending tickets but when you click in, there are several).

Admin side can be a little overwhelming and not always clear. Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio
Edit edit

Hi Iain, what a fantastic review of Vivantio and a big thank you for continually enhancing your system to achieve your goals. I agree our built reporting features are fantastic which allows you to analyze all your data within one system too.

We are always on hand of any technical support and our self service portal is a great source of information too from helpful articles to interactive experiences and if you would like to register please do reach out to our support team on support@vivantio.com.

Thank you again,

Nicola

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Pretty great value, ideal for smaller companies"
4/5
What do you like best about Vivantio?

They are a good balance when it comes to the cost-to-benefit ratio. We use it across many business and IT teams on a daily basis. Aside from situations caused by employees, the system is genuinely very stable and quite the workhorse. Is it the best? No, but it's darn good at what it does. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Email to ticket integration could use some work. It goes from top to bottom, which is fine, but if it dies it starts from the top again. There isn't a method in the UI to change the order either, but I think there is something for that in a future version if I'm not mistaken. Assuming that is implemented, or general handling of that integration is improved, that would go a long way for us. Review collected by and hosted on G2.com.

Response from Dan Armitstead of Vivantio
Edit edit

Hi there,

Thank you for taking the time to review Vivantio!

It's great to hear that Vivantio is servicing multiple teams across your business. The stability of the platform is something we pride ourselves on, so I'm glad you're feeling the benefit of this too :)

You're quite right that there are enhancements to the UI customisation coming very soon, in early 2024. The email to ticket integration is also undergoing enhancements during 2024, so please keep an eye on our release notes, or even better - shoot me an email directly and I'll be glad to chat these enhancements through with you and show you our product roadmap, you can reach me on dan.armitstead@vivantio.com.

Thanks again for leaving us such a great review, we really appreciate it!

Best regards,

Dan

NB
Nicola B.
Mid-Market (51-1000 emp.)
"Vivantio Review"
3.5/5
What do you like best about Vivantio?

Being able to trace tickets through their life cycle and keep colleagues accountable to actioning their assigned outstanding tickets/tasks.

Being able to add our own Ticket types is a big positive for us. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

The search function - I'd like to just search for anything Vivantio can find that relates to my keyword, not to have to choose a ticket or task first (leading to duplicate searches if I don't find anything in the first ticket type). Could the quick search at the top be utilised for more than just specific ticket/task numbers? Review collected by and hosted on G2.com.

Response from Dan Armitstead of Vivantio
Edit edit

Hi Nicola,

Thank you so much for taking the time to review Vivantio!

It's great to hear that the tool is providing valuable insight of your customers' issues and experiences, as well as improving accountability for tasks and easy navigation and retrieval of historical data. We pride ourselves on the ability of Vivantio to enhance business's customer experience journey, and I'm so pleased to hear of the positive impact this is having on your excellent customer service.

Regarding the search function; I'm pleased to advise that the feature you need is already available within your Vivantio. Within our Home tab there is a Search button which allows you to search for keywords across all system areas.

If there's anything else I can do to help please don't hesitate to reach out to me on dan.armitstead@vivantio.com.

Thanks again for your review, it is greatly appreciated.

Best regards,

Dan

AW
Ashlea W.
Small-Business (50 or fewer emp.)
"Flexible and Brilliant ITSM Software"
5/5
What do you like best about Vivantio?

The lay out and the ease of use. I find it extremely easy to input data into the system. I find the mandatory data input a valuable requirement for ensuring that data is captured. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

I prefer the classic version compared to flex, mainly due to the colours Review collected by and hosted on G2.com.

Melanie C.
MC
Melanie C.
Accounts Payables Analyst
Enterprise (> 1000 emp.)
"Vivantio Benefits to Users"
4.5/5
What do you like best about Vivantio?

Vivantio is a recomended Tool to accomodate Companies Departamental needs/ quiries through Ticketing APP , specially now a days that we are in a pandemic , wherein we cannot see each other .

Vivantio is a helping tool to assist all departmental needs in terms of Logistics needs , Procurement , Travel and IT problems Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Sometimes you need to input a lot of details .

I apprecaite if there will a more guiding video / module so new users will be educate .

Users also needs to explore improvements to be added . Review collected by and hosted on G2.com.

MG
Marinelle G.
Enterprise (> 1000 emp.)
"Vivantio - TecQ Friendly Tool"
5/5
What do you like best about Vivantio?

Vivantio is easy to navigate and very helpful especially when there are issues inside the workplace. There's no need for physical interaction. I also love the fact that we can put attachments as a proof of an issue or request. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Honestly, it is already 9/10 for me. But since there's no perfect system, I would just say that sometimes, vivantio keps on logging out but it's bearable and very secured since we're using authenticator. Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio
Edit edit

Hi Marinelle,

What a fantastic 5* review, we really appreciate you taking to time to feedback to Vivantio. We're pleased to hear how your platform is helping to manage all your requests simply in one place.

Security is a high priority for Vivantio but if you need us to have a look at your system, please do let us know how we can help.

Thank you again,

Nicola