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John Aimer S.

Facilities Coordinator

Enterprise (> 1000 emp.)

7/28/2023

"very convenient to use"

5/5

What do you like best about Vivantio?

It easy to track concern history of my company Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Sometimes its so time consuming to hadle ticket priority Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio

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Hi John,

Thank you, we're so grateful to receive your 5* review of Vivantio. I totally agree Vivantio is really easy to use and great to hear how your system is helping you streamline your processes too.

We'd love to understand more on your ticket priorities and how we can help with us, please do reach out to me on nicola.elliott@vivantio.com so we can discuss further.

Kind Regards,

Nicola

AT

Alvir Ace T.

Enterprise (> 1000 emp.)

7/28/2023

"Very usefull."

4/5

What do you like best about Vivantio?

Time line of Respond and Closing the request and the prioratation of request. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Review of recently close request for documentation purposes. Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio

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Hi Alvir,

Thank you for your fantastic review of Vivantio, we're so pleased your system is organizing all requests and providing you with the required documentation. If you'd like to discuss your documentation requirements further, please do reach out to me on nicola.elliott@vivantio.com.

Thank you again for taking the time to send your feedback,

Nicola

DM

danilo m.

Enterprise (> 1000 emp.)

7/31/2023

"vivantio review"

4.5/5

What do you like best about Vivantio?

fast recieved of my work job and easy to use Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

nothing this application is a great help to my work Review collected by and hosted on G2.com.

Response from Dan Armitstead of Vivantio

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Hi Danilo,

Thank you so much for taking the time to review Vivantio!

It's great to hear that you are finding the tool easy to use, and that it is helping you to track tickets through to resolution. We have some exciting new features releasing in early 2024 which focus heavily on improving our user interface, so keep an eye out for those :)

I'm so pleased that at present there is nothing about the tool that you dislike. If that changes however, please do reach out to me dan.armitstead@vivantio.com, and I'll be glad to assist.

Thanks again for leaving us such a shining review, Danilo!

Best regards,

Dan

UO

Verified User in Outsourcing/Offshoring

Enterprise (> 1000 emp.)

7/31/2023

"My Vivantio experience at work"

4.5/5

What do you like best about Vivantio?

Vivantio helps us monitor request and process it timely with the help of it's features like the SLAs depending on the request. Some company tends to manually assign tickets and consumes their time. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Some days, the application crashes on some important events and it is being resolved by company IT. Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio

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Hi, Thank you so much for taking the time to send us your feedback on Vivantio. It's great to hear how your system is helping to streamline your issues and helping you with SLA's too.

If you would like us to investigate any crashes, please do reach out to support@vivantio.com and we'd be more than happy to jump on a call.

Thank you again,

Nicola

MF

Mark Joseph F.

Enterprise (> 1000 emp.)

8/1/2023

"Vivantio Review"

5/5

What do you like best about Vivantio?

It is very easy to navigate, to use and it was conventional Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Nothing, because it was easy to operate. Review collected by and hosted on G2.com.

Response from Dan Armitstead of Vivantio

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Hi Mark,

Thank you for taking time out of your day to review Vivantio!

It's great to hear that you find the tool easy to navigate and operate. We pride our selves on how intuitive Vivantio is and how it easily empowers teams to provide exceptional customer service :)

I'm glad that there is currently nothing you dislike about Vivantio. If that changes however, please don't hesitate to email me on dan.armitstead@vivantio.com, and I'll be glad to chat through any concerns you have.

Thanks again for taking the time to write us this review, Mark!

Best regards,

Dan

MP

marcy jr p.

Enterprise (> 1000 emp.)

7/29/2023

"Best job partner secured and very user friendly."

5/5

What do you like best about Vivantio?

Secured and very easy to access. Users friendly. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

So far, I did not see or experienced any down side using vivantio Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio

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Hi Marcy - thanks for your amazing feedback, we appreciate you taking the time to share your experience. Its great to hear how easily your are managing tasks from stakeholders.

We always look at ways to improve Vivantio experiences and if you need any help in the future, please do let us know.

Kind Regards,

Nicola

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/27/2023

"Necessary for work"

2.5/5

What do you like best about Vivantio?

The watchlist is useful. It's customisable and allows me to track what I want to track, avoiding distractions from elsewhere. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

API access is poor and rate limits are very tight. Have reached out to support via email and not had a response after 2 weeks. Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio

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Hi, Thank you for taking the time to send us your feedback on Vivantio, it's great to hear how you're utilising the Watchlist, I use this myself and understand how key this feature has become in my process to track certain tickets/notifications.

I'd love to understand more on your API requirements and how we can support you, I'd be more than happy to schedule a call with someone from our Professional Services Team to go through the system options and please do reach out to me on nicola.elliott@vivantio.com.

Kind Regards,

Nicola

RR

Reylito R.

Facilities Coordinator

Enterprise (> 1000 emp.)

8/1/2023

"Vivantio review"

5/5

What do you like best about Vivantio?

It is easy to track concerns and keeping of records Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

None, it is a friendly uaer and easy to understand Review collected by and hosted on G2.com.

Response from Dan Armitstead of Vivantio

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Hi Reylito,

Thank you kindly for taking the time to review Vivantio!

We're pleased to hear that you are finding the tracking of concerns and record keeping easy within the tool. We pride ourselves on Vivantio's ease-of-use, and are always looking to improve on this with lots planned for release to further improve the user-interface and user-experience in early 2024!

I'm glad that there is nothing you dislike about the tool, but if that changes, please don't hesitate to reach out to me on dan.armitstead@vivantio.com and I'll be glad to chat it through with you :)

Thanks again for leaving us such a great review, Reylito!

Best regards,

Dan

RL

Rosalyn L.

Enterprise (> 1000 emp.)

7/28/2023

"Extremely good."

5/5

What do you like best about Vivantio?

Easy to access information for ticket concern from every department Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

1.The best way to received information and to solve a lot of problem especially for CCTV review concern.

2. When there is no connection Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio

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Hi Rosayn,

Fantastic to hear from you and thank you so much for your 5* review. Feedback means so much to Vivantio and it's great to hear how Vivantio is being harmonized in every department. It would be great to hear how we can help you further with your CCTV reviews and please do reach out to me on nicola.elliott@vivantio.com to discuss further.

Thank you again,

Nicola

ML

mark joseph l.

Enterprise (> 1000 emp.)

7/28/2023

"helpful"

5/5

What do you like best about Vivantio?

align for all concern in the office and can determine the problem. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

nothing dislike on vivantion it's usfull Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio

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Hi Mark,

Lovely to hear from you and thank you so much for providing your 5* review. Vivantio is an extremely powerful solution and it sounds like your platform is exceeding your needs in service management. We also provide best practice reviews and if you'd like to discuss any areas of your system, please do reach out to me on nicola.elliott@vivantio.com.

Thank you again,

Nicola