--- title: Vivantio Reviews meta\_title: 'Vivantio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 295 reviews by the users' company size, role or industry to find out how Vivantio works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 295 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Vivantio Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Vivantio but has limited features. Are you part of the Vivantio team? [Upgrade your plan](https://my.g2.com/vivantio/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems. * * * Seller [Vivantio](https://www.g2.com/sellers/vivantio) Discussions [Vivantio Community](https://www.g2.com/products/vivantio/discuss) Solution Type All-in-One Overview by Erica Templeton (B2B SaaS Marketer) Show More ## Pricing Pricing provided by Vivantio. ### Feature-inclusive, fully configurable service platform Starting at $59.00 1 Agent License Per Month [ View More Pricing Information ](https://www.g2.com/products/vivantio/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,350) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![SolarWinds Service Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/vivantio/competitors/alternatives) ## User Insights Average based on 295 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Vivantio Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CustomerGauge ](https://www.g2.com/products/customergauge/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Designer Task ](https://www.g2.com/products/designer-task/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More MS maryfel France s. Enterprise (\> 1000 emp.) 8/17/2023 "viv" 2.5/5 What do you like best about Vivantio? more benefits and can help a lot of users Review collected by and hosted on G2.com. What do you dislike about Vivantio? hard to log in and non so far. and nothing Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? update data and checking of request Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SC Sam C. Mid-Market (51-1000 emp.) 7/31/2023 "Using Vivantio makes it easy to track ticket requests!" 4/5 What do you like best about Vivantio? Very user-friendly application for me and my officemates. Review collected by and hosted on G2.com. What do you dislike about Vivantio? None so far. Thankful we have this application in the workplace. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? I use Vivantio in monitoring and collating all the Paymaya requests of Operations. Review collected by and hosted on G2.com. Show More Response from Nicola Elliott of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8378484/official_response/edit) Hey Sam, A big thank you from everyone at Vivantio for leaving your fantastic review. It's great to hear how your platform is helping you monitor all of your requests easily. Thank you again, Nicola Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Arnel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arnel P.") AP Arnel P. Facilities Manager Mid-Market (51-1000 emp.) 7/28/2023 "Vivantio is very helpful for a service desk purpose" 4.5/5 What do you like best about Vivantio? What i like best in vivantio is the organized tracking of requests & tickets. Review collected by and hosted on G2.com. What do you dislike about Vivantio? What i dislike about vivantio is the lack of notification features Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? It solves the problem in requesting job orders Review collected by and hosted on G2.com. Show More Response from Nicola Elliott of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8371666/official_response/edit) Hi Arnel, Thank you for providing your fantastic review of Vivantio. Feedback is such an important part of learning and we appreciate hearing how your system is helping you organize requests and tickets. We also have some exciting notification releases pending too, so watch this space..... Thank you again and best wishes, Nicola Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JI Jenalin I. Enterprise (\> 1000 emp.) 7/27/2023 "The software is user friendly and very efficient." 4.5/5 What do you like best about Vivantio? smooth operation and no lagging issue encountered. Review collected by and hosted on G2.com. What do you dislike about Vivantio? the color and esthetic not that appealing Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? It helps us speed up the resolution of company requests, being able to see the status and estimate completion. Review collected by and hosted on G2.com. Show More Response from Nicola Elliott of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8367184/official_response/edit) Hi Jenalin, What a fab review, thank you - we really appreciate you taking the time to let us know how Vivantio is speeding up your companies requests, smoothly with no issues. We got some exciting changes to our UI/UX in the pipeline and a huge amount of work is being lined up for a refreshed interface, so watch this space!. A big thank you again from everyone at Vivantio, Nicola Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JA jason a. Enterprise (\> 1000 emp.) 7/31/2023 "vivantion review" 4.5/5 What do you like best about Vivantio? easl to use track to review concert request Review collected by and hosted on G2.com. What do you dislike about Vivantio? sometimes it lags maybe because of internet connection Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? we use it for ticketing of concerns and it helps us to track the concerns Review collected by and hosted on G2.com. Show More Response from Nicola Elliott of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8377900/official_response/edit) Hi Jason, Thank you for taking the time to review Vivantio and fantastic to hear how the platform is helping your track requests and concerns. If you experience any slowness that you'd like our team to investigate, please do reach out to our support team on support@vivantio.com. Kind Regards, Nicola Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 7/31/2023 "It is easy to use. The user interface is straight-forward." 5/5 What do you like best about Vivantio? One thing I really like is that you can create clusters/sub-topic/sub-department. By this, it is easy to the eye view for front-users and back end users. It is really useful especially for Vivantio reports users. Review collected by and hosted on G2.com. What do you dislike about Vivantio? If you are an agent, you cannot view old tickets you've created. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Tracking of tickets created and tickets closed, along with the timelines, and the trail of people who have touched the ticket. Review collected by and hosted on G2.com. Show More Response from Nicola Elliott of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8379416/official_response/edit) Hello, thank you so much for your 5\* review of Vivantio and great to hear how your system helping you to easily identify different department needs. We're also more than happy to jump on a call too, to demonstrate reporting for historic tickets too and please reach out to me on nicola.elliott@vivantio.com Thank you again, Nicola Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Luisito A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luisito A.") LA Luisito A. Facilities Technician Enterprise (\> 1000 emp.) 7/31/2023 "easy to access realiable" 5/5 What do you like best about Vivantio? Realiable to access data and company concern Review collected by and hosted on G2.com. What do you dislike about Vivantio? Because of ongoing upgrade there wher time's that updating proirety is time consuming Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Realiable to use easy to access agent concern and request Review collected by and hosted on G2.com. Show More Response from Dan Armitstead of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8380976/official_response/edit) Hi Luisito, Thank you so much for taking the time to review Vivantio! We're super pleased to hear that the reliability of the tool is proving beneficial and assisting you with managing the concerns and requests of your agents. Regarding the upgrade that was impacting the update priority functionality, is this performing as you would like now? If not, please don't hesitate to reach out to me on dan.armitstead@vivantio.com and I'll be glad to look at this with you and help resolve :) Thanks again for the review, Luisito! Best regards, Dan Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BA Ben A. Mid-Market (51-1000 emp.) 8/3/2023 "General experience" 5/5 What do you like best about Vivantio? Vivantio is a tool we use in submitting ticket to resolve our technical issues at work that local ITs cannot resolve Review collected by and hosted on G2.com. What do you dislike about Vivantio? It would help if Vivantio has a way to like have a live chat available anytime we need the assitance for faster resolution Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Vivantion has been fizing our techncial issues and have been providing TS that we can use as well in our aily operations Review collected by and hosted on G2.com. Show More Response from Dan Armitstead of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8401102/official_response/edit) Hi Ben, Thank you kindly for leaving us a review! It's great to hear that Vivantio is helping you and the team to organise and resolve technical issues. We have a native integration with Microsoft Teams releasing in early January, which should fulfil the requirement you describe. Please don't hesitate to contact me on dan.armitstead@vivantio.com and we can get you booked in for a demo. Thanks again for taking the time to review Vivantio, Ben! Best regards, Dan Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EP Edgar Allan P. Enterprise (\> 1000 emp.) 7/31/2023 "Convenient and the Application Software is so easy to navigate." 5/5 What do you like best about Vivantio? The ease of use and basic configuration- of the tool Review collected by and hosted on G2.com. What do you dislike about Vivantio? A little bit complex for a single user tool Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Facility issues and asisting customers deal with concerns about Facility services Review collected by and hosted on G2.com. Show More Response from Nicola Elliott of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8377860/official_response/edit) Hi Edgar, Thank you we appreciate you taking the time to leave us your 5\* review. Vivantio is a great tool for streamlining your process and its great to learn how this is helping you in Facility Services. If you would like to learn how we can enhance your ROI in you system, please do reach out to me on nicola.elliott@vivantio.com. Kind Regards, Nicola Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Mid-Market (51-1000 emp.) 7/31/2023 "An efficient tool." 5/5 What do you like best about Vivantio? What I like the best about Vivantio is that it is easy to use and easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Vivantio? What I dislike about Vivantio is that for me the design is to plain, it is kinda boring but i know it can still be improved. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? The problems that Vivantio solving is the ticket creation that benefits me where it creates ticket number for easy tracking of various concerns. Review collected by and hosted on G2.com. Show More Response from Nicola Elliott of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8380156/official_response/edit) Hi - thanks for your amazing 5\* review, we love hearing how customer systems are efficiently helping them manage daily tasks whilst being easy to use. We've have some really exciting UI enhancements that are due to be released, and it would be great to have your feedback once this has been rolled out. Thank you again, Nicola Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Vivantio? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Vivantio ](https://www.g2.com/products/vivantio/discussions/new) WP Wayne Peterson • Last activity almost 3 years ago Are there any plans for a mobile app? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) GU Guest User What is Vivantio used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-vivantio-used-for) [ View all Discussions ](https://www.g2.com/products/vivantio/discuss) ## Pricing Options Pricing provided by Vivantio. ### Feature-inclusive, fully configurable service platform Starting at $59.00 1 Agent License Per Month [ View More Pricing Information ](https://www.g2.com/products/vivantio/pricing) Vivantio Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,350) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-vivantio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-vivantio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07d371bf8a676b5e2a198a776930c16a/spiceworks-cloud-help-desk.png "Product Avatar Image") Spiceworks Cloud Help Desk 4.3/5(311) [ Compare Now ](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-vivantio) ##### ##### Vivantio Features Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking [ View More Features ](https://www.g2.com/products/vivantio/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk)[HR Service Delivery](https://www.g2.com/categories/hr-service-delivery)[HR Case Management](https://www.g2.com/categories/hr-case-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Who offers the best VoIP packages for companies](https://www.g2.com/discussions/who-offers-the-best-voip-packages-for-companies)[Which IRCM solutions are most trusted by revenue operations directors in telecom based on user reviews?](https://www.g2.com/discussions/which-ircm-solutions-are-most-trusted-by-revenue-operations-directors-in-telecom-based-on-user-reviews)[Best MDR software for small business security](https://www.g2.com/discussions/best-mdr-software-for-small-business-security) [What freelance platforms maintain consistent performance and contractor quality as a company grows its use from a few hires to hundreds of engagements a year?](https://www.g2.com/discussions/what-freelance-platforms-maintain-consistent-performance-and-contractor-quality-as-a-company-grows-its-use-from-a-few-hires-to-hundreds-of-engagements-a-year)[What productivity bot platforms offer the most predictable pricing as automation task volume scales so a growing company is not suddenly hit with a huge bill?](https://www.g2.com/discussions/what-productivity-bot-platforms-offer-the-most-predictable-pricing-as-automation-task-volume-scales-so-a-growing-company-is-not-suddenly-hit-with-a-huge-bill)[Pros and Cons Details](https://www.g2.com/products/vivantio/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)