--- title: Vivantio Reviews meta\_title: 'Vivantio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 295 reviews by the users' company size, role or industry to find out how Vivantio works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 295 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Vivantio Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Vivantio but has limited features. Are you part of the Vivantio team? [Upgrade your plan](https://my.g2.com/vivantio/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems. * * * Seller [Vivantio](https://www.g2.com/sellers/vivantio) Discussions [Vivantio Community](https://www.g2.com/products/vivantio/discuss) Solution Type All-in-One Overview by Erica Templeton (B2B SaaS Marketer) Show More ## Pricing Pricing provided by Vivantio. ### Feature-inclusive, fully configurable service platform Starting at $59.00 1 Agent License Per Month [ View More Pricing Information ](https://www.g2.com/products/vivantio/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,350) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![SolarWinds Service Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/vivantio/competitors/alternatives) ## User Insights Average based on 295 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Vivantio Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CustomerGauge ](https://www.g2.com/products/customergauge/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Designer Task ](https://www.g2.com/products/designer-task/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More ![Johnna D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Johnna D.") JD Johnna D. Product Trainer Enterprise (\> 1000 emp.) 8/5/2023 "The best service management software that I have used since I started working" 5/5 What do you like best about Vivantio? What's best about Vivantio is that it is user friendly and allows me to easily track deliverables, this makes my work effective and my time manageable. The tool helps me become orgranized and know which task to prioritize. Review collected by and hosted on G2.com. What do you dislike about Vivantio? Some things that can be improved would be the log in time, there are times when the page is open and it logs out every few minutes, although I understand that this can be a way to ensure security. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? The tool helps me identify the requests of the team I am supporting at work, it is the platform used for our agents and support team to create requests and allows us to respond to them in a timely manner. Review collected by and hosted on G2.com. Show More 8/20/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MH Mark H. Mid-Market (51-1000 emp.) 2/28/2024 "Servicable Ticket system that needs some improvements" 3/5 What do you like best about Vivantio? The ability to add any custom fields or forms. Review collected by and hosted on G2.com. What do you dislike about Vivantio? the inability to customize the standard forms. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Reliable ticketing system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/30/2023 "Amazing customizable software, high learning curve" 5/5 What do you like best about Vivantio? The system is built to adapt to any business need Most ticketing systems have a certain work flow that forces the company adminstrators to change their business processes to adopt that flow. However, Vivantio is very customizable to fit any business scenario; No matter who the end user is, Internal or External. On top of the customizability, you can create automation workflows to reduce the amount of work for your technicians. Review collected by and hosted on G2.com. What do you dislike about Vivantio? There is a very high learning curve. With the software being highly customizable, you have to educate yourself on exactly how the it works. Other softwares force you to adopt their workflow to enable the software to be used out of the box. However, a high level of planning and testing must be done to use Vivantio. The support channel was inconsistent at first but they have recently revamped it and they are very useful in answer any query. Would love to see more updated documentation. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Vivantio helps keep track of our customer tickets, Incidents and Service Requests. We also use it to automate activities that normally would take technicians several hours. We also use it internally for our staff to submit IT tickets. Review collected by and hosted on G2.com. Show More Response from Nicola Elliott of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8377037/official_response/edit) Hi, Thank you for your amazing feedback, we appreciate you taking the time to share your experience with Vivantio. It's great to hear how the workflow features are being utilized and we absolutely agree, our platform is such a customizable tool that each system is unique to individual needs, but we're on hand to personally support you on this journey. Our SSP is also a great source of information and we've recently updated this to include information on our Product Roadmap and Releases, if they're any specific articles that you'd like to see, please do let me know on nicola.elliott@vivantio.com and I'd be happy to help. Kind Regards, Nicola Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LD Leanne D. Enterprise (\> 1000 emp.) 8/2/2023 "very helpful" 5/5 What do you like best about Vivantio? Simplycity and very easy to use especially to us procurement managers. we can simple ask our admin to set up filled which we really like and really need to help us in our daily scope Review collected by and hosted on G2.com. What do you dislike about Vivantio? It just seems that loggin time is quite short and you have to manually log in back. but I do know that it's for security reasons. I just hope that logging back in can be a lot easier Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? We can customized it to our own needs per department which is very helpful to our work. since our work requires multiple approval having Vivantio and customizing it is very convinient to us. Review collected by and hosted on G2.com. Show More Response from Dan Armitstead of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8389883/official_response/edit) Hi Leanne, Thank you so much for leaving us a review! It's so pleasing to hear that you are finding the tool easy to use and it is playing a positive role in your procurement strategy. Customisability is one of Vivantio's greatest attributes, and I'm glad that your approval process is being made easier as a result of this :) As you note in your review, the auto-logout timings are to protect yours and your organisation's data, and is not something we're permitted to change. However, we can look at helping you get setup with Single Sign-On (SSO) to enable a quicker login - do you have SSO setup currently? Please don't hesitate to reach out to me on dan.armitstead@vivantio.com and I'll be glad to arrange a meeting to look at this together. Thanks again for taking the time out of your day to leave us a review it is massively appreciated, Leanne! Best regards, Dan Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") EA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 2/28/2024 "Meets all of our needs" 5/5 What do you like best about Vivantio? User interface and workflow is fantastic. Review collected by and hosted on G2.com. What do you dislike about Vivantio? Search for tickets in the system could be improved (e.g. searching by keyword, user, agent, etc.). Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Workflow and assignment of tickets is very useful. I also run reports to extract ticket data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Olivia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olivia L.") OL Olivia L. Senior Support Specialist Mid-Market (51-1000 emp.) 7/27/2023 "Personable experience" 4.5/5 What do you like best about Vivantio? My favourite thing about Vivantio is making it personable to our company. Being able to use the custom forms and trigger rules is a huge benefit. Their customer service team is also super helpful when an issue occurs. Review collected by and hosted on G2.com. What do you dislike about Vivantio? Would love to see when FLEX is going to be fully usable for a our company. Currently have outstanding bugs / issues before we can make the switch! However, classic is working fine for now. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? It allows all of our customers to track their queries with us via ID's. We also use the system to adere to ISO 9001 by being able to audit and track our processes. Review collected by and hosted on G2.com. Show More Response from Nicola Elliott of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8365381/official_response/edit) Hello Oliva, Thank you so much for sharing your great experience of Vivantio, feedback is hugely important to us and we love to hear how you've personalised your system to meet your teams needs, I'll also pass on your lovely comments to our support team too. We have lots of exciting features on the horizon for FLEX usage and we'd love to learn how we can help your team fully onboard with our newest interface, it would be great to jump on a call with our Product Manager to discuss further and please do reach out to me on nicola.elliott@vivantio.com. Thank you again and best wishes, Nicola 1/27/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KV katte v. Mid-Market (51-1000 emp.) 7/31/2023 "Honest Review" 5/5 What do you like best about Vivantio? I like that it's organized, separated per team and per site, it's easier to navigate which ticket is assigned specifically to me because of these features, and it's secure because of the authenticator. Review collected by and hosted on G2.com. What do you dislike about Vivantio? so far none, because everything is okay. it's user-friendly. maybe I just want it to have stayed logged in a longer time, because if I use other website or application then get back to Vivantio I'm already logged out. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? My task revolves around Vivantio, tickets that I need to attend to are in Vivantio, and requests that I need to address in order to do my task as an admin/office clerk. Review collected by and hosted on G2.com. Show More Response from Nicola Elliott of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8377633/official_response/edit) Hi Katte, Thanks for sending us your honest review of Vivantio, it's great to hear how Vivantio is working for you and your teams and delivering an effortless service. If you'd like our support team to look into any issues your experiencing please do reach out to us on support@vivantio.com. Thank you again, Nicola Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AC Andie John C. Enterprise (\> 1000 emp.) 8/6/2023 "Good Interface and simple to navigate." 5/5 What do you like best about Vivantio? The service level timer duration, separation of request and issue. There is two interface which you can navigate based from your preference and the emailing capabilities is very functioning realtime. Review collected by and hosted on G2.com. What do you dislike about Vivantio? Nothing, I can even recommend this. All is working based from years of usage as I am in IT Specialist documenting everything. Have not experience any major issue, the uptime amazed me. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Proper documentation of request and issue. The Service Level response and target is very helpful in maitaining IT specialist performance. Segregation of Teams is also effective as interface is open for modification. Review collected by and hosted on G2.com. Show More Response from Dan Armitstead of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8411042/official_response/edit) Hi Andie, Thank you so much for taking the time to review Vivantio! It's fantastic to hear that you are benefiting from the SLA timer duration and separation of issues and requests. One of the best things about Vivantio is how it enables and empowers organisations to collaborate across functions/teams, so it's good to know these benefits are adding real value to your organisation. We also pride ourselves on the stability of the platform and it's pleasing to hear that our uptime is appreciated :) I'm glad that there is nothing that you dislike about Vivantio, but please don't hesitate to reach out to me directly if this changes and I'll be happy to help and have your feedback - my email is dan.armitstead@vivantio.com. Thanks again for leaving us such a glowing review, Andie! Best regards, Dan Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RD Richard D. Mid-Market (51-1000 emp.) 7/31/2023 "Very Likely" 5/5 What do you like best about Vivantio? Tracking of all request and issue, vivantio is easy to use for all business and work. we addressed all request and issue in this apps. great apps for someone like me. Review collected by and hosted on G2.com. What do you dislike about Vivantio? None, this apps is perfect all specific is very helpfull, all i need is in this apps, i have no escalation on my work because of this apps, i reccomend this to all of my friend. Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Vivantio application is helping me to track all os the request issue and incident also i can easy to extract data i needed in reporting, this apps is very helpfull. Review collected by and hosted on G2.com. Show More Response from Nicola Elliott of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-8377766/official_response/edit) Hi Richard, Thank you what a fantastic 5\* review of Vivantio. We are glad to hear how Vivantio is helping you manage all your requests and you're able to extra data for reporting needs too. Our reporting capabilities are extremely powerful and if you'd like me to discuss this further, please do reach out to me on nicola.elliott@vivantio.com. Kind Regards, Nicola Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Law Enforcement](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Enforcement") UL Verified User in Law Enforcement Enterprise (\> 1000 emp.) 2/22/2024 "Fit for purpose with some recommendations" 4/5 What do you like best about Vivantio? It is fairly easy to use out of the box. without a lot of training Review collected by and hosted on G2.com. What do you dislike about Vivantio? the inability to export description and subject into CVS for reporting purposes Review collected by and hosted on G2.com. What problems is Vivantio solving and how is that benefiting you? Ticket Metrics Reporting, Dashboards Review collected by and hosted on G2.com. Show More Response from Dan Armitstead of Vivantio [Editedit](https://www.g2.com/survey_responses/vivantio-review-9326724/official_response/edit) Hello, Thank you for taking the time to review Vivantio! It's great to hear that you've found the platform user-friendly, without the need for additional training (although we're always happy to provide this). We'd love the opportunity to support you with your reporting as owing to recent enhancements to this area of the tool, you should now be able to achieve what you're after. If you'd like to reach out to me directly on dan.armitstead@vivantio,com I'll be glad to setup a meeting to take you through this :) Thanks again for the review! Best regards, Dan Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Vivantio? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Vivantio ](https://www.g2.com/products/vivantio/discussions/new) GU Guest User What is Vivantio used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-vivantio-used-for) WP Wayne Peterson • Last activity almost 3 years ago Are there any plans for a mobile app? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) [ View all Discussions ](https://www.g2.com/products/vivantio/discuss) ## Pricing Options Pricing provided by Vivantio. ### Feature-inclusive, fully configurable service platform Starting at $59.00 1 Agent License Per Month [ View More Pricing Information ](https://www.g2.com/products/vivantio/pricing) Vivantio Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,350) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-vivantio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-vivantio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07d371bf8a676b5e2a198a776930c16a/spiceworks-cloud-help-desk.png "Product Avatar Image") Spiceworks Cloud Help Desk 4.3/5(311) [ Compare Now ](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-vivantio) ##### ##### Vivantio Features Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking [ View More Features ](https://www.g2.com/products/vivantio/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk)[HR Service Delivery](https://www.g2.com/categories/hr-service-delivery)[HR Case Management](https://www.g2.com/categories/hr-case-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Who offers the best VoIP packages for companies](https://www.g2.com/discussions/who-offers-the-best-voip-packages-for-companies)[Which IRCM solutions are most trusted by revenue operations directors in telecom based on user reviews?](https://www.g2.com/discussions/which-ircm-solutions-are-most-trusted-by-revenue-operations-directors-in-telecom-based-on-user-reviews)[Best MDR software for small business security](https://www.g2.com/discussions/best-mdr-software-for-small-business-security) [What freelance platforms maintain consistent performance and contractor quality as a company grows its use from a few hires to hundreds of engagements a year?](https://www.g2.com/discussions/what-freelance-platforms-maintain-consistent-performance-and-contractor-quality-as-a-company-grows-its-use-from-a-few-hires-to-hundreds-of-engagements-a-year)[What productivity bot platforms offer the most predictable pricing as automation task volume scales so a growing company is not suddenly hit with a huge bill?](https://www.g2.com/discussions/what-productivity-bot-platforms-offer-the-most-predictable-pricing-as-automation-task-volume-scales-so-a-growing-company-is-not-suddenly-hit-with-a-huge-bill)[Pros and Cons Details](https://www.g2.com/products/vivantio/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)