
It's hard enough managing tasks without a barrage of emails coming through and pushing the tasks further down the list, Viva insights really helps you out by pointing out important people and follow up emails based on the responses in those emails and how much you liaise with them. I also really like the meetings run down and the prep time, because it's Microsoft it integrates with Teams out the box and everyone else knows what's going on from your Teams status. Review collected by and hosted on G2.com.
Like all systems that aren't a human reading an email, Viva get's it wrong sometimes and flags emails that have already been dealt with or important people who you've only spoken to a few times and not others who are regular. I think being able to have a bit more control from the start of who and what is important or even a new option like "flagged" but " Viva" or somthing and it could learn better what needs following up. Review collected by and hosted on G2.com.