ajay t.
AT
ajay t.
Associate Director- Talent Acquisition
Mid-Market (51-1000 emp.)
"Genesys overview"
5/5
What do you like best about Genesys?

Functional is awesome and user experience. Review collected by and hosted on G2.com.

What do you dislike about Genesys?

I found every thing good about this and overall a great product. Review collected by and hosted on G2.com.

Verified User in Restaurants
UR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"Genysys review"
4/5
What do you like best about Genesys?

I like that Genysys is integrated with Salesforce so i can easily click the number I want to dial and call. Review collected by and hosted on G2.com.

What do you dislike about Genesys?

My headphones do not work with Genysys which is super frustrating when going into the office. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
CH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"It is a very good experience to be a part of Genesys on premise technology."
3.5/5
What do you like best about Genesys?

I liked the user friendly experience of using Genesys tool and its applications which are very handy and monitoring Review collected by and hosted on G2.com.

What do you dislike about Genesys?

Mainly it was the frequent disconnects on LCA on the server. Review collected by and hosted on G2.com.

Verified User in Banking
CB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Genesys Contact Center Solution"
5/5
What do you like best about Genesys?

The simplicity of the solution and its strength to serve a large scale environments. Review collected by and hosted on G2.com.

What do you dislike about Genesys?

There is no too much to dislike about Genesys solution, may be the recording solution complexity can be reduced to make it more easy to understand. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Recommendation on Genysis"
2.5/5
What do you like best about Genesys?

The ability to use social networking to distribute the product Review collected by and hosted on G2.com.

What do you dislike about Genesys?

The acquisition of data, somehow the data Gensysis aquire is not what the business would like to share Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"I enjoyed utilizing the platform which I thought was easy to access and concise in the explanations."
3.5/5
What do you like best about Genesys?

I like the interactive forum to find out the information I needed. Review collected by and hosted on G2.com.

What do you dislike about Genesys?

I disliked how the initial set up for genesys was because it was slightly confusing. Review collected by and hosted on G2.com.

Verified User in Utilities
UU
Verified User in Utilities
Mid-Market (51-1000 emp.)
"Best contact centre solution"
4.5/5
What do you like best about Genesys?

It is more reliable and best in industry. Review collected by and hosted on G2.com.

What do you dislike about Genesys?

Need to improve more on AI based solutions. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
UA
Verified User in Airlines/Aviation
Mid-Market (51-1000 emp.)
"Good"
4/5
What do you like best about Genesys?

It's a very helpful.good information available. Review collected by and hosted on G2.com.

What do you dislike about Genesys?

More detailed infor mation will be helpful. Review collected by and hosted on G2.com.

Verified User in Telecommunications
CT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Genesys Contact centre is a good platform for customers to develop their business"
5/5
What do you like best about Genesys?

Support provided by customer care team.. Review collected by and hosted on G2.com.

What do you dislike about Genesys?

Nothing in regards to dislike. All good. Review collected by and hosted on G2.com.

Verified User in Information Services
AI
Verified User in Information Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Voice tool"
5/5
What do you like best about Genesys?

All the features are the best but one part which is next level was AM's can track all the activities in the Genesys itself as they have extra permissions for it Review collected by and hosted on G2.com.

What do you dislike about Genesys?

Sometimes it gets crashes, so we need to ask them to re-login again. Review collected by and hosted on G2.com.