# Best IT Asset Management Software ## How Many IT Asset Management Software Products Does G2 Track? **Total Products under this Category:** 256 ### Category Stats (Jul 2026) - **Average Rating:** 4.52/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Teqtivity (+3.71%) - Among all products in this category, Teqtivity recorded the largest rating increase compared to last month _Last updated: July 31, 2026_ ## How Does G2 Rank IT Asset Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 21,000+ Authentic Reviews - 256+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for IT Asset Management Software ![G2 Grid® for IT Asset Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/it-asset-management/grids.png?focus%5B%5D=25671&focus%5B%5D=152661&focus%5B%5D=1621548&focus%5B%5D=16222&focus%5B%5D=2397&focus%5B%5D=2864&focus%5B%5D=107230&focus%5B%5D=14979) Highlighted products: NinjaOne, ServiceNow IT Asset Management, Deel IT, Atera, TeamViewer, Freshservice, Flexera One, and Tanium. Underlying data: [Grid® JSON](https://www.g2.com/categories/it-asset-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=servicenow-it-asset-management&focus%5B%5D=deel-it&focus%5B%5D=atera&focus%5B%5D=teamviewer&focus%5B%5D=freshservice&focus%5B%5D=flexera-one&focus%5B%5D=tanium) **Sponsored** ### Reftab Reftab is built for modern IT teams who want a powerful and flexible solution to manage hardware and software in one place. Since 2013, IT teams have relied on Reftab to track, manage, and automate their hardware and software asset management — with over 1.8 million assets currently managed on the platform. That track record shows up in the recognition. Reftab has earned awards year after year, including Forbes Best in Class, Gartner IT Management Category Leadership, and Capterra awards for Best Value and Ease of Use. The platform covers the full asset lifecycle — from procurement and assignment through offboarding and retirement — with automation built in at every stage. Reftab connects with the tools your team already uses. These integrations trigger workflows, reduce manual steps, and keep your environment audit-ready without extra effort. Whether you're managing 500 assets or 50,000, Reftab gives IT the visibility and control to make confident decisions. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1391&secure%5Bchosen_at%5D=2026-08-01T02%3A02%3A00Z&secure%5Bdisplayable_resource_id%5D=1391&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1391&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=72503&secure%5Bresource_id%5D=1391&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-asset-management%3Fopen_modal_url%3D%252Fproducts%252Fvisualpoint-asset-tracker%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fit-asset-management%2526source%253Dcategory&secure%5Btoken%5D=7e0d7e9637b1b341a1fe7e033d06e775bd2334ef0be458331fc61fe09a5a23fa&secure%5Burl%5D=https%3A%2F%2Fwww.reftab.com%2Fbook-demo%3Futm_source%3Dg2%26utm_medium%3Dcpc&secure%5Burl_type%5D=custom_url) ### [NinjaOne](https://www.g2.com/it/products/ninjaone/reviews) NinjaOne è la piattaforma unificata per le operazioni IT che aiuta i team IT e i fornitori di servizi gestiti a gestire, proteggere e supportare ogni endpoint da una singola console cloud-native. Quasi 40.000 clienti in oltre 140 paesi utilizzano NinjaOne per sostituire strumenti frammentati con una piattaforma costruita per scalare. La piattaforma riunisce il lavoro principale delle operazioni IT moderne: gestione degli endpoint, gestione autonoma delle patch, gestione delle vulnerabilità, backup degli endpoint e SaaS, accesso remoto e service desk IT. I team monitorano e controllano dispositivi Windows, macOS, Linux, mobili e virtuali in un unico posto, automatizzano il lavoro di routine con automazione basata su policy e AI centrata sull'uomo, e riducono i costi e i rischi derivanti dall'uso di molti strumenti disconnessi. NinjaOne serve sia i team IT interni che gli MSP, dai dipartimenti IT snelli alle organizzazioni di medie e grandi dimensioni che gestiscono ambienti distribuiti e multi-sito. Gli usi comuni includono la consolidazione degli strumenti IT, l'automazione delle patch per la sicurezza e la conformità, la gestione di forza lavoro distribuita e ibrida, il miglioramento della visibilità degli endpoint e il rafforzamento della preparazione al backup e al ransomware. NinjaOne ha mantenuto un punteggio di soddisfazione del cliente del 98 percento per più di cinque anni, supportato da onboarding illimitato gratuito e supporto 24/7 in sette lingue. Le organizzazioni che passano a NinjaOne riportano la sostituzione di quattro o più strumenti separati con la singola piattaforma. NinjaOne è autorizzato FedRAMP Moderate e conforme a SOC 2 Tipo II e Tipo III, e supporta prove di conformità pronte per l'audit attraverso framework tra cui CMMC, ISO 27001 e HIPAA. La missione dietro la piattaforma è semplice: unificare l'IT per semplificare il lavoro, fornendo ai team IT strumenti migliori e ai dipendenti un'ottima esperienza tecnologica sul lavoro. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,904 #### How Do G2 Users Rate NinjaOne? - **Facilità d'uso:** 9.1/10 (Category avg: 8.9/10) - **Qualità del supporto:** 9.1/10 (Category avg: 9.0/10) - **Ritiene che the product sia stato un valido partner commerciale?:** 9.4/10 (Category avg: 9.1/10) - **Gestione delle Politiche degli Asset:** 8.7/10 (Category avg: 8.2/10) #### Who Is the Company Behind NinjaOne? - **Venditore:** [NinjaOne](https://www.g2.com/it/sellers/ninjaone) - **Sito web dell'azienda:** www.ninjaone.com - **Anno di Fondazione:** 2013 - **Sede centrale:** Austin, Texas - **Twitter:** @NinjaOne 3,607 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website) 2,376 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Owner - **Top Industries:** Tecnologia dell'informazione e servizi, Sicurezza informatica e di rete - **Company Size:** 47% Medium, 45% Small #### What Do G2 Reviewers Say About NinjaOne? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di NinjaOne, che semplifica la gestione degli asset e automatizza i compiti essenziali senza sforzo. - Gli utenti elogiano le **potenti capacità di automazione** di NinjaOne, migliorando l'efficienza e semplificando la gestione dei dispositivi. - Gli utenti apprezzano la **navigazione facile e la dashboard** di NinjaOne, che facilita la gestione e il monitoraggio rapidi dei dispositivi. - Gli utenti lodano NinjaOne per i suoi **aggiornamenti automatici e avvisi efficienti** , semplificando notevolmente la gestione dei server e risparmiando tempo. - Gli utenti apprezzano il **eccellente supporto clienti** di NinjaOne, notando l'accesso rapido a personale esperto e soluzioni pratiche. ##### Cons - Gli utenti ritengono che le **funzionalità mancanti** limitino la funzionalità, in particolare la mancanza di capacità del portale clienti e clienti. - Gli utenti trovano la **funzione di ricerca carente** , e l'interfaccia può confondere gli utenti finali con icone poco chiare. - Gli utenti trovano che NinjaOne abbia **funzionalità limitate** , specialmente nella funzionalità dell'app mobile e nelle opzioni di gestione dei dispositivi. - Gli utenti ritengono che NinjaOne abbia bisogno di **miglioramenti nella funzionalità di ricerca** e di una dashboard di ticketing migliore per il monitoraggio dell'efficienza. - Gli utenti segnalano di affrontare **problemi di funzionalità** con le impostazioni delle funzioni e una mancanza di controlli adeguati basati sui ruoli in NinjaOne. #### What Are Recent G2 Reviews of NinjaOne? **["Potenzia il nostro MSP per risolvere i problemi rapidamente e crescere rapidamente"](https://www.g2.com/it/survey_responses/ninjaone-review-10168731)** **Rating:** 4.5/5.0 stars _— Robert M._ [Read full review](https://www.g2.com/it/survey_responses/ninjaone-review-10168731) **["Rivoluzionato i nostri flussi di lavoro"](https://www.g2.com/it/survey_responses/ninjaone-review-8785777)** **Rating:** 5.0/5.0 stars _— Drew B._ [Read full review](https://www.g2.com/it/survey_responses/ninjaone-review-8785777) #### What Are G2 Users Discussing About NinjaOne? - [A cosa serve NinjaOne (precedentemente NinjaRMM)?](https://www.g2.com/it/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Office 365 esegue il backup dei tuoi dati?](https://www.g2.com/it/discussions/does-office-365-backup-your-data) - 3 comments - [Cosa fa il backup Dropsuite?](https://www.g2.com/it/discussions/what-does-dropsuite-backup) - 1 comment ### [ServiceNow IT Asset Management](https://www.g2.com/it/products/servicenow-it-asset-management/reviews) La visibilità su tutti i tuoi asset IT non dovrebbe essere così difficile come la maggior parte delle persone la trova. I fogli di calcolo e gli strumenti autonomi non sono all'altezza della complessità del panorama degli asset IT odierni che comprende software, hardware, servizi cloud e AI. ServiceNow ITAM è la tua soluzione per l'intero ciclo di vita degli asset IT. I gestori degli asset possono essere sopraffatti dalle richieste e dalle attività monotone. Automatizza le attività, dalla fornitura alle azioni di fine vita, con l'aiuto degli agenti AI di ServiceNow. Costruisci dati affidabili sugli asset, come contratti, costi e conformità, utilizzando la potenza del CMDB. ServiceNow ITAM fornisce spazi di lavoro su misura per i gestori degli asset. Ottieni visibilità e controllo per rispondere alle domande aziendali e per una collaborazione senza soluzione di continuità tra le funzioni. **Average Rating:** 4.3/5.0 **Total Reviews:** 486 #### How Do G2 Users Rate ServiceNow IT Asset Management? - **Facilità d'uso:** 8.2/10 (Category avg: 8.9/10) - **Qualità del supporto:** 8.6/10 (Category avg: 9.0/10) - **Ritiene che the product sia stato un valido partner commerciale?:** 9.0/10 (Category avg: 9.1/10) - **Gestione delle Politiche degli Asset:** 8.4/10 (Category avg: 8.2/10) #### Who Is the Company Behind ServiceNow IT Asset Management? - **Venditore:** [ServiceNow](https://www.g2.com/it/sellers/servicenow) - **Sito web dell'azienda:** www.servicenow.com - **Anno di Fondazione:** 2004 - **Sede centrale:** Santa Clara, CA - **Twitter:** @servicenow 55,548 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Tecnologia dell'informazione e servizi, Servizi finanziari - **Company Size:** 53% Large, 19% Medium #### What Do G2 Reviewers Say About ServiceNow IT Asset Management? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano le caratteristiche di **ottimizzazione delle licenze software** di ServiceNow IT Asset Management, riducendo significativamente i costi e gli sprechi. - Gli utenti trovano ServiceNow IT Asset Management molto **facile da usare** , gestendo efficacemente gli asset e semplificando i processi software complessi. - Gli utenti apprezzano le **integrazioni senza soluzione di continuità** di ServiceNow IT Asset Management, migliorando l'efficienza e semplificando notevolmente le operazioni. - Gli utenti apprezzano il **tracciamento utile degli asset IT** in ServiceNow IT Asset Management, migliorando l'efficienza e l'accuratezza. - Gli utenti apprezzano le **funzionalità robuste** di ServiceNow IT Asset Management per ottimizzare le licenze e migliorare il tracciamento degli asset. ##### Cons - Gli utenti notano una **curva di apprendimento significativa** con ServiceNow IT Asset Management, rendendo l'adozione e l'implementazione impegnative. - Gli utenti trovano ServiceNow IT Asset Management **troppo costoso** , soprattutto per le piccole aziende con budget e necessità limitati. - Gli utenti trovano **complessità nell'installazione iniziale e nella concessione delle licenze** , rendendo l'implementazione e la configurazione difficili senza supporto esperto. - Gli utenti trovano l' **installazione difficile** e le integrazioni complesse frustranti, richiedendo tempo e sforzo significativi per gestirle efficacemente. - Gli utenti esprimono frustrazione per le **informazioni insufficienti** riguardo alle opzioni di configurazione e personalizzazione in ServiceNow IT Asset Management. #### What Are Recent G2 Reviews of ServiceNow IT Asset Management? **["Uno sguardo pratico alla gestione delle risorse IT di ServiceNow - Punti di forza e sfide"](https://www.g2.com/it/survey_responses/servicenow-it-asset-management-review-12974892)** **Rating:** 4.5/5.0 stars _— Ganesh G._ [Read full review](https://www.g2.com/it/survey_responses/servicenow-it-asset-management-review-12974892) **["Visibilità completa degli asset IT che accelera la risoluzione dei problemi e decisioni più intelligenti"](https://www.g2.com/it/survey_responses/servicenow-it-asset-management-review-13047951)** **Rating:** 4.5/5.0 stars _— Shubhangi G._ [Read full review](https://www.g2.com/it/survey_responses/servicenow-it-asset-management-review-13047951) #### What Are G2 Users Discussing About ServiceNow IT Asset Management? - [A cosa serve ServiceNow IT Asset Management?](https://www.g2.com/it/discussions/what-is-servicenow-it-asset-management-used-for) - 1 comment, 1 upvote ### [Deel IT](https://www.g2.com/products/deel-it/reviews) Deel IT is a global IT management platform that helps organizations provision, secure, support, and recover employee devices and software across distributed teams. It enables IT teams to manage the full device and access lifecycle for remote and international employees, with onboarding and offboarding actions triggered automatically through connected HR systems. Devices arrive ready to use with predefined security, applications, and access controls, and are recovered and secured when employees leave. Deel IT supports operations in more than 130 countries and replaces manual coordination across vendors, regions, and tools with centralized workflows and shared visibility across IT and HR. Key capabilities and value include: - Device lifecycle management: Centralized ordering, shipping, tracking, repairs, recovery, storage, and reuse of laptops and accessories with real-time inventory visibility, supported by a 99.1% on-time delivery rate. - Global device recovery: Coordinated collection, wiping, storage, and redeployment of devices worldwide, with a 96% global device recovery rate. - Mobile device management (MDM): Automated enrollment, policy enforcement, remote locking, and device wiping to maintain compliance and consistency across all company-owned devices. - Security and endpoint protection: Built-in endpoint monitoring, encryption, and threat prevention help protect company data across distributed environments. - Access and identity management: Single sign-on, multi-factor authentication, and automated access provisioning and revocation ensure employees have appropriate access throughout their lifecycle. - Software and app provisioning: Applications and licenses are assigned, updated, and removed automatically based on employee status. - Global IT support: 24/7 employee-facing support provides troubleshooting and device assistance across regions and time zones. - HR-connected automation: Onboarding and offboarding workflows sync with HR systems to reduce handoffs and manual work. Deel IT is used by IT managers, system administrators, and People Ops teams who need centralized control, security, and visibility as their workforce scales globally. **Average Rating:** 4.8/5.0 **Total Reviews:** 287 #### How Do G2 Users Rate Deel IT? - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.6/10 (Category avg: 8.2/10) #### Who Is the Company Behind Deel IT? - **Seller:** [Deel](https://www.g2.com/sellers/deel) - **Company Website:** www.deel.com - **Year Founded:** 2019 - **HQ Location:** San Francisco, California - **Twitter:** @deel 30,540 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d5504a479e9be6f2e8820ea212a1789f85d484beb45025ce212dd3c4adce504&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeel%2F&secure%5Burl_type%5D=linkedin_company_website) 9,619 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Interpreter - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Small, 45% Medium #### What Do G2 Reviewers Say About Deel IT? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Deel IT, finding it simplifies tracking hours and invoicing. - Users appreciate the **user-friendly interface** of Deel IT, finding it easy to navigate and manage funds effortlessly. - Users find Deel IT to be **intuitive and easy to navigate** , making management and tracking a breeze. - Users commend Deel IT for its **attentive and responsive customer support** , ensuring quick and effective solutions throughout their experience. - Users praise the **clean and responsive interface** of Deel IT, enhancing their overall experience and productivity. ##### Cons - Users find Deel IT to be **too expensive** due to high withdrawal and conversion fees impacting their experience. - Users find the **insights tab lacking accuracy** , leading to confusion in expenses and payment categorization. - Users find the **insufficient information** in the insights tab and taxation guidance frustrating and unhelpful. - Users find the **missing features** frustrating, noting lack of options and confusing functionality for their specific needs. - Users experience **slow performance** with Deel IT, noting long load times and occasional delays in responses. #### What Are Recent G2 Reviews of Deel IT? **["Facilitate International Payments with Efficiency"](https://www.g2.com/survey_responses/deel-it-review-13120639)** **Rating:** 5.0/5.0 stars _— Samuel G._ [Read full review](https://www.g2.com/survey_responses/deel-it-review-13120639) **["Deel IT Streamlines Global Device Management and Onboarding in One Platform"](https://www.g2.com/survey_responses/deel-it-review-13181472)** **Rating:** 5.0/5.0 stars _— Verified User in Apparel & Fashion_ [Read full review](https://www.g2.com/survey_responses/deel-it-review-13181472) ### [Atera](https://www.g2.com/it/products/atera/reviews) La prima e unica piattaforma AI agentica per la gestione IT, offre una forza lavoro digitale di agenti AI che supportano proattivamente e autonomamente l'intera operazione IT. La piattaforma di gestione IT all-in-one di Atera consolida RMM, helpdesk, ticketing, reportistica avanzata e automazione, consentendo così ai team IT e agli MSP di gestire e proteggere efficacemente l'infrastruttura, automatizzare i compiti e migliorare la qualità del servizio riducendo i tempi di inattività e migliorando gli SLA. Presentiamo Robin di Atera: non è un'altra soluzione IT, è una trasformazione nel modo in cui le organizzazioni scalano l'IT. Questa evoluzione apre la strada all'IT autonomo, spostando il modus operandi dall'automazione reattiva o di routine all'azione proattiva e preventiva. (1) Riduci del 40% il carico di lavoro IT: elimina il 100% dei compiti che drenano il tempo del tuo team. Robin non si limita ad assistere, agisce e risolve. (2) Sempre attivo. Nessun tempo di inattività: fornisci supporto IT 24/7/365, senza vacanze, senza congedi per malattia. (3) Un tecnico IT personale per ogni dipendente: agente AI intelligente e consapevole del contesto che comprende il tuo ambiente, si adatta a ogni utente, risponde istantaneamente e risolve autonomamente. Inoltre, i primi adottanti hanno detto che è anche piuttosto educato. Atera sta guidando il passaggio dall'automazione all'autonomia alimentata dall'AI nell'IT. Con i nostri agenti AI, i team IT possono scaricare compiti ripetitivi, risolvere i problemi più velocemente, garantire un servizio migliore e concentrarsi sulla strategia piuttosto che sulla riparazione o sull'emergenza. Manteniamo i più alti standard di sicurezza e conformità e seguiamo i quadri di AI responsabile, garantendo che la nostra AI possa essere un'estensione fidata del tuo team IT. Fidato da oltre 13.000 clienti in più di 120 paesi, Atera offre una soluzione scalabile che consente alle organizzazioni di guidare una crescita sostenibile e massimizzare l'efficienza organizzativa. Scopri come Atera può aiutarti a raggiungere un'efficienza IT senza pari. Prova Atera gratuitamente per 30 giorni su: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,219 #### How Do G2 Users Rate Atera? - **Facilità d'uso:** 9.3/10 (Category avg: 8.9/10) - **Qualità del supporto:** 9.0/10 (Category avg: 9.0/10) - **Ritiene che the product sia stato un valido partner commerciale?:** 9.2/10 (Category avg: 9.1/10) - **Gestione delle Politiche degli Asset:** 8.1/10 (Category avg: 8.2/10) #### Who Is the Company Behind Atera? - **Venditore:** [Atera](https://www.g2.com/it/sellers/atera) - **Sito web dell'azienda:** www.atera.com - **Anno di Fondazione:** 2011 - **Sede centrale:** Tel Aviv - **Twitter:** @AteraCloud 1,675 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website) 415 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, IT Manager - **Top Industries:** Tecnologia dell'informazione e servizi, Sicurezza informatica e di rete - **Company Size:** 55% Small, 31% Medium #### What Do G2 Reviewers Say About Atera? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti trovano Atera incredibilmente **facile da usare** , semplificando la gestione delle workstation e dei server in un unico posto. - Gli utenti apprezzano i **potenti strumenti di automazione** di Atera, che consentono una gestione efficiente delle workstation e dei server tramite script e accesso remoto. - Gli utenti apprezzano il **cruscotto tutto-in-uno** di Atera, che semplifica il loro flusso di lavoro e migliora drasticamente la produttività. - Gli utenti apprezzano l' **efficienza** di Atera, notando che la sua automazione e facilità d'uso semplificano la gestione dei loro dispositivi. - Gli utenti apprezzano il **monitoraggio proattivo** di Atera, migliorando l'efficienza con un dashboard tutto-in-uno senza soluzione di continuità per un flusso di lavoro migliore. ##### Cons - Gli utenti notano **funzionalità mancanti** come le liste di controllo e un contesto di avviso insufficiente, complicando la loro esperienza complessiva con Atera. - Gli utenti trovano le **funzionalità limitate** di Atera restrittive, specialmente nell'app mobile e nelle opzioni di fatturazione. - Gli utenti segnalano che **è necessario un miglioramento** nei cambiamenti dell'interfaccia di Atera e nell'affidabilità dell'accesso remoto, influenzando i flussi di lavoro. - Gli utenti notano che **i tempi di caricamento dei report e la personalizzazione limitata** possono ostacolare l'efficienza e l'usabilità all'interno di Atera. - Gli utenti evidenziano **problemi di funzionalità** con Atera, inclusi incrementi di fatturazione scomodi e cambiamenti dell'interfaccia che disturbano. #### What Are Recent G2 Reviews of Atera? **["Un modo pratico per coordinare tecnici, utenti e lavori infrastrutturali"](https://www.g2.com/it/survey_responses/atera-review-13121276)** **Rating:** 4.5/5.0 stars _— Alamgir H._ [Read full review](https://www.g2.com/it/survey_responses/atera-review-13121276) **["Atera potenzia la produttività con automazioni, WhatsApp e report"](https://www.g2.com/it/survey_responses/atera-review-13106823)** **Rating:** 5.0/5.0 stars _— Fabian M._ [Read full review](https://www.g2.com/it/survey_responses/atera-review-13106823) #### What Are G2 Users Discussing About Atera? - [A cosa serve Atera?](https://www.g2.com/it/discussions/what-is-atera-used-for) - 1 comment - [Qual è il miglior strumento RMM?](https://www.g2.com/it/discussions/what-is-the-best-rmm-tool) - 1 comment - [Atera è sicuro?](https://www.g2.com/it/discussions/is-atera-safe) - 2 comments - [Che cos'è atera RMM?](https://www.g2.com/it/discussions/what-is-atera-rmm) - 1 comment - [Che cos'è il software Atera?](https://www.g2.com/it/discussions/what-is-atera-software) - 1 comment ### [TeamViewer](https://www.g2.com/it/products/teamviewer/reviews) TeamViewer è un fornitore leader di software di connettività remota per individui e aziende di tutte le dimensioni. Il nostro software remoto consente alle aziende di vari settori di migliorare la loro efficienza e raggiungere i loro obiettivi aziendali trasformando digitalmente i loro processi. Offriamo una selezione di soluzioni su misura: TeamViewer Tensor, la nostra soluzione di connettività remota per le imprese, consente alle aziende di connettere, gestire e proteggere computer, dispositivi mobili e piattaforme integrate, sia in loco che in tutto il mondo. TeamViewer Remote, la nostra soluzione di accesso e supporto remoto, consente l'accesso sicuro ai dispositivi per il supporto remoto nelle piccole e medie imprese. Una versione gratuita di TeamViewer Remote è disponibile per uso personale. TeamViewer sta lavorando attivamente per plasmare la rivoluzione digitale innovando nei campi della realtà aumentata (AR) e dell'Internet delle cose (IoT). La nostra piattaforma AR, Frontline, porta la tecnologia digitale sul piano di produzione con soluzioni AR industriali progettate per ottimizzare i processi manuali. Partnership strategiche e integrazioni software con altri leader del settore come SAP, Google e Microsoft ci permettono di fornire ai nostri clienti un'esperienza senza interruzioni, indipendentemente dal loro dispositivo o sistema operativo. Da quando TeamViewer è stata fondata a Göppingen, in Germania, nel 2005, le nostre soluzioni sono state installate su oltre 2,5 miliardi di dispositivi in tutto il mondo. Per ulteriori informazioni, visita www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,987 #### How Do G2 Users Rate TeamViewer? - **Facilità d'uso:** 9.1/10 (Category avg: 8.9/10) - **Qualità del supporto:** 8.6/10 (Category avg: 9.0/10) - **Ritiene che the product sia stato un valido partner commerciale?:** 8.6/10 (Category avg: 9.1/10) - **Gestione delle Politiche degli Asset:** 8.4/10 (Category avg: 8.2/10) #### Who Is the Company Behind TeamViewer? - **Venditore:** [TeamViewer](https://www.g2.com/it/sellers/teamviewer) - **Sito web dell'azienda:** www.teamviewer.com - **Anno di Fondazione:** 2005 - **Sede centrale:** Goppingen - **Twitter:** @TeamViewer 48,070 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website) 2,769 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Tecnologia dell'informazione e servizi, Software per computer - **Company Size:** 41% Small, 34% Medium #### What Do G2 Reviewers Say About TeamViewer? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di TeamViewer, apprezzando la sua interfaccia flessibile e le funzionalità accessibili per la collaborazione. - Gli utenti apprezzano la **facilità d'uso** e le connessioni affidabili offerte da TeamViewer, rendendo l'accesso remoto fluido ed efficace. - Gli utenti apprezzano la **facilità d'uso** di TeamViewer per un accesso remoto affidabile e un supporto tecnico senza interruzioni. - Gli utenti apprezzano il **facile accesso** di TeamViewer, che consente un controllo e supporto senza interruzioni su tutti i dispositivi. - Gli utenti trovano le **capacità di accesso remoto** di TeamViewer inestimabili per riunioni virtuali e collaborazione senza interruzioni, senza limitazioni di piattaforma. ##### Cons - Gli utenti spesso affrontano **problemi di connessione** con TeamViewer, portando a frustrazioni nel mantenere connessioni stabili durante l'uso. - Gli utenti riscontrano **problemi di connettività** con TeamViewer, portando a difficoltà durante le connessioni e influenzando le prestazioni. - Gli utenti trovano i prezzi di TeamViewer **abbastanza elevati** , soprattutto se confrontati con le offerte dei concorrenti. - Gli utenti spesso sperimentano **prestazioni lente** durante la condivisione dello schermo, in particolare con connessioni Internet deboli che influenzano l'usabilità. - Gli utenti trovano **problemi di accesso remoto** con TeamViewer frustranti, spesso lottando con la connettività e pannelli di controllo confusi. #### What Are Recent G2 Reviews of TeamViewer? **["Supporto remoto reso semplice"](https://www.g2.com/it/survey_responses/teamviewer-review-13069675)** **Rating:** 5.0/5.0 stars _— Rishabh A._ [Read full review](https://www.g2.com/it/survey_responses/teamviewer-review-13069675) **["Facile da usare e sicuro"](https://www.g2.com/it/survey_responses/teamviewer-review-13190146)** **Rating:** 4.5/5.0 stars _— Magnesh P._ [Read full review](https://www.g2.com/it/survey_responses/teamviewer-review-13190146) #### What Are G2 Users Discussing About TeamViewer? - [Quali sono i vantaggi unici dell'utilizzo di TeamViewer Remote per l'accesso e il supporto remoto?](https://www.g2.com/it/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [Come viene utilizzato TeamViewer Remote per migliorare l'efficienza operativa e l'esperienza utente nel suo specifico campo?](https://www.g2.com/it/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [A cosa serve TeamViewer?](https://www.g2.com/it/discussions/what-is-teamviewer-used-for) - 2 comments - [Gli hacker usano TeamViewer?](https://www.g2.com/it/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/it/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### [Flexera One](https://www.g2.com/it/products/flexera-one/reviews) Flexera One is a SaaS-based IT management solution designed with and for organizations like yours with highly complex hybrid environments. With Flexera One, you can visualize your entire estate and make data-driven decisions from on-premise to SaaS to the cloud. IT Visibility Flexera One’s IT Visibility solution delivers the most comprehensive and clear view of your IT estate. Discovery and normalization—gain consistent, reliable data and take control of assets to draw valuable insights across software, hardware, SaaS and cloud. Data enrichment—enhance your IT inventory data with market intelligence that improves your decision-making abilities, via Technopedia—the largest and most trusted IT asset information source in the world. Unified data visualization—simplify the view of your environment with clear understanding and analytic that provide context for business initiatives spanning your entire IT estate. IT Asset Management Flexera One’s IT asset management (ITAM) starts with knowing what you have in your IT ecosystem—across hardware, software, SaaS, cloud, containers, clusters and virtual technologies. Optimized for today’s digital business, find the evidence required to determine license consumption, such as IBM sub-capacity requirements. Software asset management— Flexera One is the only SAM solution to solve the exponentiality of licensing with depth, breadth, algorithms and automation required to truly create a trusted and accurate license position. Hardware asset management— manage the hardware you own or lease, no matter where it is. Make critical hardware lifecycle decisions to support user productivity, business continuity and make the most of your hardware investments. SaaS management— get a current and complete picture of SaaS usage to support your business stakeholders while optimizing SaaS spend with all your vendors. Take action by discovering shadow SaaS, removing redundant applications and optimizing subscriptions based on actual usage automatically. Software request and reharvest— proactively reduce the sprawl and provide end users with a catalog of approved software, SaaS and cloud instances–helping you get them within guard rails while enabling the business to be agile and innovative. Reclaim unused technology to avoid future costs. Integrate with ITSM providers so you can meet users where they are and provide a seamless end-user experience. Cloud Cost Optimization Flexera One offers a unique approach to cloud cost optimization that enables cloud governance teams to work collaboratively with business units and cloud resource owners to optimize spend. With Flexera One, you get a comprehensive set of cloud cost optimization capabilities designed to easily reduce costs across your entire cloud environment. Cloud Cost Management— Get visibility into cloud usage and costs for all your cloud accounts. You can evaluate and report on your most cost-effective regions and instance sizes, and dive deep into public and private cloud costs by application, category, business unit, cost center, department or team. You also can allocate costs for chargeback and showback with complete backup and justification. Cloud Governance— Flexera One offers a powerful policies engine that enables your cloud governance teams to manage and control hybrid cloud use with out-of-the-box and custom policies to automate governance of costs, operations, security and compliance. Cloud Migration and Modernization Successful IT modernization requires proper analysis, prioritization and planning. Flexera One’s Cloud Migration and Modernization provides the actionable intelligence you need to optimize your cloud modernization and migration—no matter where you are on your cloud journey. Cloud Migration Planning— Flexera one gives you the actionable intelligence needed to optimize your on-premises to cloud migration journey from start to finish with full context visibility into business services. Cloud Cost Assessment — Flexera One provides comprehensive workload assessments to show you which cloud type, provider, custom instance choice, buying type and resource provisioning are best for your workload, budget and performance requirements—all to optimize your cloud cost savings. Workload Placement — Cloud migration and modernization provides comprehensive workload assessments for full visibility into your current workloads, so you can prioritize and identify which providers are best for your performance requirements to ensure successful migration of workloads to the cloud. **Average Rating:** 4.3/5.0 **Total Reviews:** 135 #### How Do G2 Users Rate Flexera One? - **Facilità d'uso:** 8.4/10 (Category avg: 8.9/10) - **Qualità del supporto:** 8.2/10 (Category avg: 9.0/10) - **Ritiene che the product sia stato un valido partner commerciale?:** 8.4/10 (Category avg: 9.1/10) - **Gestione delle Politiche degli Asset:** 8.4/10 (Category avg: 8.2/10) #### Who Is the Company Behind Flexera One? - **Venditore:** [Flexera](https://www.g2.com/it/sellers/flexera) - **Anno di Fondazione:** 2008 - **Sede centrale:** Itasca, IL - **Twitter:** @flexera 4,737 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=061b4bebab3b28d42c84dd8c9c96f7703eae865b254ca28367a87bf1b7fe4516&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F574962%2F&secure%5Burl_type%5D=linkedin_company_website) 2,072 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Analyst, Consultant - **Top Industries:** Tecnologia dell'informazione e servizi, Software per computer - **Company Size:** 71% Large, 21% Medium #### What Do G2 Reviewers Say About Flexera One? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Flexera One, grazie alla sua interfaccia intuitiva e alla funzionalità semplificata. - Gli utenti apprezzano il **dashboard unificato** di Flexera One, che semplifica la gestione degli ambienti on-premises e cloud. - Gli utenti apprezzano la **facile integrazione** con più sistemi, migliorando la visibilità dei dati e il flusso di lavoro negli ambienti IT. - Gli utenti apprezzano l' **alta qualità del prodotto** di Flexera One, notando il suo design intuitivo e le integrazioni senza soluzione di continuità. - Gli utenti apprezzano la **visibilità unificata** di Flexera One, semplificando la gestione IT tra software, hardware e risorse cloud. ##### Cons - Gli utenti affrontano una **ripida curva di apprendimento** con Flexera One a causa della sua configurazione complessa e delle sfide iniziali di implementazione. - Gli utenti trovano la **curva di apprendimento difficile** di Flexera One impegnativa, specialmente con le funzionalità avanzate e l'onboarding iniziale. - Gli utenti trovano la **curva di apprendimento ripida** , con un'interfaccia utente opprimente e un onboarding complesso che richiede miglioramenti. - Gli utenti affrontano un **processo di configurazione complesso** , che richiede risorse significative e competenze tecniche per un'implementazione efficace. - Gli utenti spesso affrontano una **difficile configurazione** a causa della complessa implementazione e integrazione con i sistemi esistenti. #### What Are Recent G2 Reviews of Flexera One? **["Recensione di Flexera One: Utile per la Spesa IT e la Conformità"](https://www.g2.com/it/survey_responses/flexera-one-review-13148953)** **Rating:** 4.5/5.0 stars _— PALEPU M._ [Read full review](https://www.g2.com/it/survey_responses/flexera-one-review-13148953) **["Gestione centralizzata delle risorse IT con forti integrazioni e reportistica di conformità"](https://www.g2.com/it/survey_responses/flexera-one-review-13168371)** **Rating:** 4.5/5.0 stars _— Harish A._ [Read full review](https://www.g2.com/it/survey_responses/flexera-one-review-13168371) ### [Tanium](https://www.g2.com/products/tanium/reviews) Trusted by 40% of the Fortune 100, 8 of the top 10 U.S. Banks, and all 6 branches of the U.S. Armed Forces. Tanium is the platform the world's most security-conscious organizations trust. The Tanium Autonomous IT Platform unifies endpoint management and security on a single, unified platform. Driven by real-time intelligence and generative, agentic, and predictive AI, Tanium ensures every insight and automation is based on accurate, trustworthy data so IT operations and security teams can act faster, stay resilient, and drive better business outcomes with confidence. Built on Tanium’s patented Linear Chain Architecture, teams can deploy trusted automation progressively, then execute actions safely at speed and scale - without scans or manual workflows. Continuous visibility across IT, mobile, OT, and cloud environments helps organizations accelerate decision agility, save costs through integrated automation, and strengthen resilience with closed-loop security. **Average Rating:** 4.5/5.0 **Total Reviews:** 70 #### How Do G2 Users Rate Tanium? - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.2/10 (Category avg: 8.2/10) #### Who Is the Company Behind Tanium? - **Seller:** [Tanium](https://www.g2.com/sellers/tanium) - **Company Website:** www.tanium.com - **Year Founded:** 2007 - **HQ Location:** Emeryville, CA - **Twitter:** @Tanium 7,243 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a18ab3ddc9fe8d4fff36bb86d82fe171405b7c3401d61d59fbc3fe5437fc90e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2109024%2F&secure%5Burl_type%5D=linkedin_company_website) 2,333 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 50% Large, 31% Medium #### What Do G2 Reviewers Say About Tanium? _AI-generated summary from verified user reviews_ ##### Pros - Users find **ease of use** in Tanium, particularly for scheduling patches and managing large infrastructures efficiently. - Users appreciate the **speed and clarity** of Tanium, enabling real-time insights and efficient problem-solving across endpoints. - Users value the **reliable real-time visibility** of Tanium, enhancing operational excellence and facilitating quick decision-making. - Users value Tanium for its **exceptional security capabilities** , providing real-time visibility and effective endpoint management solutions. - Users value the **real-time visibility** Tanium provides, enhancing their ability to manage endpoints effectively and proactively. ##### Cons - Users find the **learning curve of Tanium steep** , often overwhelmed by its complexity and lacking clear onboarding resources. - Users find the **complexity** of Tanium challenging, especially for those new to cybersecurity and on-premise management. - Users are frustrated with the **limited features** , especially regarding Linux compatibility and troubleshooting processes. - Users feel that the **insufficient information** and onboarding resources hinder effective navigation and increase troubleshooting time. - Users find that Tanium's **learning curve and onboarding resources need improvement** , impacting initial experience and workflow efficiency. #### What Are Recent G2 Reviews of Tanium? **["Real-Time Endpoint Visibility and Powerful Automation in One Platform"](https://www.g2.com/survey_responses/tanium-review-13128393)** **Rating:** 4.0/5.0 stars _— syed i._ [Read full review](https://www.g2.com/survey_responses/tanium-review-13128393) **["Real-Time Visibility and Fast Global Remediation with Tanium"](https://www.g2.com/survey_responses/tanium-review-12961686)** **Rating:** 4.5/5.0 stars _— Aswindev P._ [Read full review](https://www.g2.com/survey_responses/tanium-review-12961686) ### [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,297 #### How Do G2 Users Rate Freshservice? - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.0/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) #### Who Is the Company Behind Freshservice? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** www.freshworks.com - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Medium, 21% Large #### What Do G2 Reviewers Say About Freshservice? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management. - Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities. - Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes. - Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience. - Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes. ##### Cons - Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities. - Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management. - Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration. - Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs. - Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management. #### What Are Recent G2 Reviews of Freshservice? **["User-Friendly No-Code Automation with Helpful API Integrations and Reporting"](https://www.g2.com/survey_responses/freshservice-review-13141245)** **Rating:** 5.0/5.0 stars _— Shubham C._ [Read full review](https://www.g2.com/survey_responses/freshservice-review-13141245) **["Clean, Customizable, and Fast—Freshservice Keeps Us Organized"](https://www.g2.com/survey_responses/freshservice-review-13160237)** **Rating:** 4.5/5.0 stars _— Enrique L._ [Read full review](https://www.g2.com/survey_responses/freshservice-review-13160237) #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### [IT Glue](https://www.g2.com/it/products/it-glue/reviews) IT Glue è la prima piattaforma di documentazione costruita specificamente per le esigenze dei professionisti IT. Con IT Glue, il tuo team avrà informazioni sugli asset IT, sui fornitori e sul software, insieme a password, contatti e SOP, tutto in un'unica interfaccia. La documentazione può essere collegata ad altre, creando un'esperienza senza interruzioni, dove il tuo team ha tutto ciò di cui ha bisogno a portata di mano, senza dover passare da un'applicazione all'altra. IT Glue è fidato da team IT in oltre 16.000 organizzazioni in più di 70 paesi. IT Glue rende la documentazione facile consolidando e integrando con gli strumenti di monitoraggio, ticketing e Microsoft che i tecnici usano ogni giorno. Centinaia di modelli di documentazione pronti all'uso assicurano un avvio facile, il tuo team crea documentazione in un formato coerente, e la nostra ricerca approfondita rende tutto facile da trovare. IT Glue è certificato SOC 2, Tipo II, e viene fornito con una ricchezza di funzionalità di sicurezza, tra cui l'hosting di password a prova di host, permessi di sicurezza granulari sia a livello di gruppo che individuale, controllo delle versioni, un audit trail immutabile e altro ancora. Con IT Glue, gli utenti possono: • Organizzare e gestire gli asset IT • Formalizzare i processi e le pratiche IT • Creare SOP e articoli della Knowledge Base modificabili • Definire le relazioni tra asset, licenze, fornitori, password e altro • Creare liste di controllo per processi e procedure ripetibili ad alto livello • Caricare o allegare vari tipi di file, come file audio e video, immagini e link esterni • Condividere credenziali in modo sicuro • Automatizzare il riempimento di moduli di password o accessi **Average Rating:** 4.6/5.0 **Total Reviews:** 708 #### How Do G2 Users Rate IT Glue? - **Facilità d'uso:** 9.1/10 (Category avg: 8.9/10) - **Qualità del supporto:** 8.8/10 (Category avg: 9.0/10) - **Ritiene che the product sia stato un valido partner commerciale?:** 9.0/10 (Category avg: 9.1/10) - **Gestione delle Politiche degli Asset:** 8.2/10 (Category avg: 8.2/10) #### Who Is the Company Behind IT Glue? - **Venditore:** [Kaseya](https://www.g2.com/it/sellers/kaseya) - **Sito web dell'azienda:** www.kaseya.com - **Anno di Fondazione:** 2000 - **Sede centrale:** Miami, FL - **Twitter:** @KaseyaCorp 17,411 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website) 5,471 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Tecnologia dell'informazione e servizi, Sicurezza informatica e di rete - **Company Size:** 70% Small, 26% Medium #### What Do G2 Reviewers Say About IT Glue? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di IT Glue, godendo di un rapido accesso alla documentazione IT centralizzata per una gestione efficiente. - Gli utenti trovano **la flessibilità nella gestione dei documenti** di IT Glue inestimabile per ottimizzare la documentazione dei clienti e i processi di supporto. - Gli utenti apprezzano le **integrazioni efficaci** di IT Glue, migliorando il flusso di lavoro e semplificando l'organizzazione delle attività aziendali. - Gli utenti apprezzano l' **organizzazione efficace** di IT Glue, rendendo il tracciamento degli asset e la documentazione senza sforzo tra i team. - Gli utenti amano le **facili integrazioni** con altre piattaforme, migliorando la funzionalità e semplificando l'accesso alle informazioni in IT Glue. ##### Cons - Gli utenti spesso sperimentano **prestazioni lente** in IT Glue, influenzando la produttività e causando frustrazione durante compiti importanti. - Gli utenti trovano frustrante che IT Glue manchi di **funzionalità mancanti** come sezioni personalizzabili e un accesso mobile migliorato per i documenti. - Gli utenti trovano la **funzionalità di ricerca carente** , lottando con la velocità e l'accuratezza nel localizzare i documenti in modo efficace. - Gli utenti trovano la **curva di apprendimento impegnativa** , spesso si sentono sopraffatti dalla complessità e hanno bisogno di pratica per usarla efficacemente. - Gli utenti evidenziano **limitazioni di ricerca** in IT Glue, menzionando risultati incoerenti e prestazioni lente, specialmente su dispositivi mobili. #### What Are Recent G2 Reviews of IT Glue? **["Potente senza essere troppo rigido."](https://www.g2.com/it/survey_responses/it-glue-review-8372185)** **Rating:** 5.0/5.0 stars _— Ivy S._ [Read full review](https://www.g2.com/it/survey_responses/it-glue-review-8372185) **["IT Glue mantiene le conoscenze del team organizzate e facili da trovare"](https://www.g2.com/it/survey_responses/it-glue-review-12875692)** **Rating:** 4.5/5.0 stars _— Darren ._ [Read full review](https://www.g2.com/it/survey_responses/it-glue-review-12875692) #### What Are G2 Users Discussing About IT Glue? - [A cosa serve IT Glue?](https://www.g2.com/it/discussions/it-glue-what-is-it-glue-used-for) - 2 comments - [What's new with IT Glue?](https://www.g2.com/it/discussions/what-s-new-with-it-glue) - [Che cos'è Glue nella tecnologia dell'informazione?](https://www.g2.com/it/discussions/what-is-glue-in-information-technology) - 1 comment - [A cosa serve la colla?](https://www.g2.com/it/discussions/what-is-it-glue-used-for) - 1 comment - [Che cos'è ITGlue?](https://www.g2.com/it/discussions/what-is-itglue) - 1 comment ### [HCL BigFix](https://www.g2.com/products/hcl-technologies-hcl-bigfix/reviews) HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations in the AI-driven threat era, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. As frontier AI models such as Mythos accelerate vulnerability discovery and compress exploitation timelines, BigFix helps organizations reduce exposure through near real-time remediation, continuous compliance, and intelligent automation. Enterprises choose HCL BigFix for: A single-agent, unified platform for endpoint and infrastructure management Centralized visibility and control across 155M+ endpoints and 120+ operating system variants Automated patching, continuous compliance, and real-time vulnerability remediation with \>98% first-pass patch success AI-driven automation and agentic workflows powered by AEX to enable proactive self-healing and improved Digital Employee Experience (DEX) **Average Rating:** 4.5/5.0 **Total Reviews:** 85 #### How Do G2 Users Rate HCL BigFix? - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind HCL BigFix? - **Seller:** [HCL Technologies](https://www.g2.com/sellers/hcl-technologies) - **Company Website:** hcl-software.com - **Year Founded:** 1999 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @hcltech 425,043 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=956a02ad8dbfeae42d5674b0244526801e33ae7988583df05d94f7af84d4ede2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1756%2F&secure%5Burl_type%5D=linkedin_company_website) 246,058 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 38% Medium, 36% Large #### What Do G2 Reviewers Say About HCL BigFix? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation capabilities** of HCL BigFix, enhancing efficiency in endpoint management and security enforcement. - Users appreciate the **centralized endpoint management** of HCL BigFix, enhancing visibility and security across numerous devices. - Users value the **ease of use** of HCL BigFix for its centralized management and streamlined endpoint operations. - Users value the **real-time visibility and centralized management** of HCL BigFix, enhancing security and reducing operational effort. - Users value the **automated patching efficiency** of HCL BigFix, enhancing security and minimizing operational effort greatly. ##### Cons - Users find the **complex UI** of HCL BigFix challenging, leading to a steep learning curve and time-consuming troubleshooting. - Users find the **complex UI** of HCL BigFix challenging, leading to a steep learning curve for newcomers. - Users find the **poor interface design** of HCL BigFix makes it complex and less intuitive for newcomers. - Users find the **poor reporting** capabilities of HCL BigFix make it difficult to extract useful insights easily. - Users find the **UI complex and less intuitive** , resulting in a steeper learning curve for new users. #### What Are Recent G2 Reviews of HCL BigFix? **["Best for Server patching"](https://www.g2.com/survey_responses/hcl-bigfix-review-12705779)** **Rating:** 5.0/5.0 stars _— Deepak S._ [Read full review](https://www.g2.com/survey_responses/hcl-bigfix-review-12705779) **["Real-Time Visibility and Centralized Endpoint Management That Scales"](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404)** **Rating:** 5.0/5.0 stars _— Sourabh M._ [Read full review](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404) #### What Are G2 Users Discussing About HCL BigFix? - [What is the basic function provided by BigFix inventory?](https://www.g2.com/discussions/what-is-the-basic-function-provided-by-bigfix-inventory) - [What feature sets does the BigFix Lifecycle module provide?](https://www.g2.com/discussions/what-feature-sets-does-the-bigfix-lifecycle-module-provide) - [What is BigFix HCL?](https://www.g2.com/discussions/what-is-bigfix-hcl) - 3 comments - [What does BigFix software do?](https://www.g2.com/discussions/what-does-bigfix-software-do) ### [Lansweeper](https://www.g2.com/products/lansweeper/reviews) Lansweeper is the leader in Cyber Asset Intelligence, providing a single source of truth for complete visibility across IT, OT, and cloud environments. By providing a complete, accurate, consolidated, and unified view of all your technology asset state in one centralized platform, Lansweeper ensures no asset is overlooked. It delivers actionable insights, identifies risks and opportunities, and automates time-consuming tasks, boosting productivity and saving valuable time. By seamlessly connecting teams and tools, Lansweeper enhances collaboration and drives cost-effective operational efficiency. Whether optimizing workflows, ensuring compliance, or improving resource allocation, Lansweeper transforms IT into a strategic enabler of success, empowering organizations to make smarter, data-driven decisions and achieve measurable business outcomes. Since 2004, Lansweeper has empowered organizations to stay competitive with accurate, actionable data that strengthens security, drives strategic decisions, and boosts operational efficiency. Trusted by over 30,000 customers, including CMA CGM, Rentokil, Fiskars, Nestlé, and Nvidia, Lansweeper serves enterprises, governments, financial institutions, NGOs, and universities worldwide. **Average Rating:** 4.4/5.0 **Total Reviews:** 67 #### How Do G2 Users Rate Lansweeper? - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.9/10 (Category avg: 8.2/10) #### Who Is the Company Behind Lansweeper? - **Seller:** [Lansweeper](https://www.g2.com/sellers/lansweeper) - **Company Website:** www.lansweeper.com - **Year Founded:** 2004 - **HQ Location:** Merelbeke, Belgium - **Twitter:** @Lansweeper 3,201 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d3556d555611413998752b83925d7262f92bf87acb5920d5bc34176b80d2e77&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5239202%2F&secure%5Burl_type%5D=linkedin_company_website) 420 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 63% Medium, 28% Large #### What Do G2 Reviewers Say About Lansweeper? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **comprehensive asset management** features of Lansweeper, enhancing visibility and tracking of assets efficiently. - Users appreciate the **live scanning and alerting** capabilities of Lansweeper, enhancing asset management efficiency. - Users value the **powerful integrations** of Lansweeper, providing a unified source of truth for IT departments. - Users value the **comprehensive tracking** capabilities of Lansweeper, enhancing asset management and reporting efficiency. - Users praise the **intuitive interface** of Lansweeper, enhancing their experience with efficient asset management and reporting. ##### Cons - Users experience **app limitations** such as UI performance issues and fixed asset display counts in Lansweeper. - Users report **UI performance issues** and feature disparity between cloud and on-prem, missing key functionalities. - Users face **setup difficulties** with Lansweeper, impacting usability and limiting effective asset management options. #### What Are Recent G2 Reviews of Lansweeper? **["Effortless Asset Tracking with Stellar Support"](https://www.g2.com/survey_responses/lansweeper-review-12661648)** **Rating:** 5.0/5.0 stars _— Michael F._ [Read full review](https://www.g2.com/survey_responses/lansweeper-review-12661648) **["A Single Source of Truth for IT Data—AD, Azure, Hardware, and More"](https://www.g2.com/survey_responses/lansweeper-review-12400476)** **Rating:** 4.5/5.0 stars _— Peter W._ [Read full review](https://www.g2.com/survey_responses/lansweeper-review-12400476) #### What Are G2 Users Discussing About Lansweeper? - [What is Lansweeper used for?](https://www.g2.com/discussions/what-is-lansweeper-used-for) - [Is Lansweeper free?](https://www.g2.com/discussions/is-lansweeper-free) - [What is Lansweeper agent?](https://www.g2.com/discussions/what-is-lansweeper-agent) - [Is Lansweeper safe?](https://www.g2.com/discussions/is-lansweeper-safe) - 2 comments - [What can Lansweeper do?](https://www.g2.com/discussions/what-can-lansweeper-do) - 1 comment ### [Scrut Automation](https://www.g2.com/it/products/scrut-automation/reviews) Scrut Automation è una piattaforma leader nell'automazione della conformità progettata per aziende in rapida crescita che cercano di ottimizzare la sicurezza, il rischio e la conformità senza interrompere le operazioni. Centralizza le funzioni di conformità, automatizza la raccolta delle prove e semplifica gli audit, aiutando i team di sicurezza a ridurre gli sforzi di conformità. Scrut supporta oltre 70 framework predefiniti, tra cui SOC 2, ISO 27001, GDPR, HIPAA e PCI-DSS, con la flessibilità di aggiungere framework personalizzati per esigenze normative uniche. Con oltre 150 integrazioni, Scrut si integra perfettamente nel tuo ecosistema di sicurezza e IT, automatizzando la conformità, eliminando il lavoro manuale e migliorando la visibilità del rischio. Unisciti a oltre 2500 leader del settore che si affidano a Scrut per una gestione semplificata della conformità e del rischio. Prenota una demo oggi stesso. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,311 #### How Do G2 Users Rate Scrut Automation? - **Facilità d'uso:** 9.5/10 (Category avg: 8.9/10) - **Qualità del supporto:** 9.7/10 (Category avg: 9.0/10) - **Ritiene che the product sia stato un valido partner commerciale?:** 9.7/10 (Category avg: 9.1/10) - **Gestione delle Politiche degli Asset:** 9.4/10 (Category avg: 8.2/10) #### Who Is the Company Behind Scrut Automation? - **Venditore:** [Scrut Automation](https://www.g2.com/it/sellers/scrut-automation) - **Sito web dell'azienda:** www.scrut.io - **Anno di Fondazione:** 2022 - **Sede centrale:** Palo Alto, US - **Twitter:** @scrutsocial 120 follower su Twitter - **Pagina LinkedIn®:** [in.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc41c2e597940ae09ba338bf6abec320af78c3999ea4eb88e00635f919f04135&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Fscrut-automation&secure%5Burl_type%5D=linkedin_company_website) 233 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** CTO, CEO - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 50% Small, 48% Medium #### What Do G2 Reviewers Say About Scrut Automation? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti trovano l' **facilità d'uso** di Scrut Automation inestimabile per monitorare le attività e mantenere l'accesso del team in modo efficace. - Gli utenti elogiano il **supporto clienti eccezionale** di Scrut Automation, evidenziando il lavoro di squadra e la guida efficace durante tutto il processo. - Gli utenti apprezzano il **supporto e la guida eccezionali** del team di Scrut, migliorando significativamente la loro esperienza di conformità. - Gli utenti apprezzano la **gestione della conformità eccezionale** di Scrut Automation, trovandola efficiente e conveniente per i processi SOC 2. - Gli utenti apprezzano l' **assistenza conforme e di supporto** di Scrut Automation, migliorando la chiarezza e la facilità durante gli audit. ##### Cons - Gli utenti ritengono che Scrut Automation richieda **miglioramenti significativi** nella chiarezza dell'interfaccia utente e nella qualità della documentazione per una migliore usabilità. - Gli utenti notano le **funzionalità mancanti** in Scrut Automation, in particolare nell'auto-risposta ai questionari e nella personalizzazione dei report. - Gli utenti affrontano **problemi tecnici** con moduli complessi e occasionali problemi di accesso, influenzando l'esperienza complessiva dell'utente. - Gli utenti trovano la **curva di apprendimento ripida** , rendendo la navigazione e la comprensione difficili per i nuovi arrivati a Scrut Automation. - Gli utenti esprimono preoccupazioni per la **mancanza di chiarezza** nei risultati dei test e nei processi politici, complicando la loro esperienza con Scrut Automation. #### What Are Recent G2 Reviews of Scrut Automation? **["Trasformare la gestione della conformità e della sicurezza con l'automazione di Scrut"](https://www.g2.com/it/survey_responses/scrut-automation-review-10499291)** **Rating:** 5.0/5.0 stars _— Karan A._ [Read full review](https://www.g2.com/it/survey_responses/scrut-automation-review-10499291) **["Automatizza la conformità e la raccolta delle prove — Aumenta la prontezza e l'efficienza degli audit"](https://www.g2.com/it/survey_responses/scrut-automation-review-13049695)** **Rating:** 4.0/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/it/survey_responses/scrut-automation-review-13049695) #### What Are G2 Users Discussing About Scrut Automation? - [A cosa serve Scrut Automation?](https://www.g2.com/it/discussions/what-is-scrut-automation-used-for) - 1 comment, 1 upvote ### [Milvus TI](https://www.g2.com/it/products/milvus-ti/reviews) Milvus è una piattaforma completa per la gestione del servizio clienti, delle relazioni con i clienti e degli asset IT, sviluppata per le aziende che cercano di centralizzare i processi, aumentare l'efficienza operativa e migliorare l'esperienza del cliente. La soluzione riunisce in un unico ambiente risorse di Help Desk, gestione dei ticket, inventario IT, assistenza multicanale (e-mail, chat, WhatsApp e altri) e automazione dei processi, permettendo un maggiore controllo, visibilità e standardizzazione delle operazioni di supporto e assistenza. Con un focus su semplicità, scalabilità e integrazione, Milvus si connette facilmente a strumenti di CRM, marketing e vendite, aiutando i team a prendere decisioni basate sui dati e a monitorare gli indicatori in tempo reale. È ideale per aziende di diverse dimensioni che desiderano professionalizzare il supporto, organizzare gli asset tecnologici e rafforzare la relazione con i propri clienti. **Average Rating:** 4.8/5.0 **Total Reviews:** 132 #### How Do G2 Users Rate Milvus TI? - **Facilità d'uso:** 9.3/10 (Category avg: 8.9/10) - **Qualità del supporto:** 9.2/10 (Category avg: 9.0/10) - **Ritiene che the product sia stato un valido partner commerciale?:** 9.4/10 (Category avg: 9.1/10) - **Gestione delle Politiche degli Asset:** 10.0/10 (Category avg: 8.2/10) #### Who Is the Company Behind Milvus TI? - **Venditore:** [Milvus](https://www.g2.com/it/sellers/milvus) - **Sede centrale:** São Caetano do Sul, BR - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5207e3e565cbf695d644e8785c6511fd183ee9cd09a9a94b41005eeeae290bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmilvusbr%2F&secure%5Burl_type%5D=linkedin_company_website) 72 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Analista di Supporto, Analista IT - **Top Industries:** Tecnologia dell'informazione e servizi, Reti informatiche - **Company Size:** 45% Small, 42% Medium #### What Do G2 Reviewers Say About Milvus TI? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti beneficiano delle **funzionalità di gestione efficiente dei ticket e automazione** di Milvus TI, semplificando efficacemente le operazioni quotidiane. - Gli utenti elogiano le **funzionalità di automazione** di Milvus TI, riducendo significativamente i carichi di lavoro manuali e migliorando l'efficienza. - Gli utenti elogiano l' **efficienza** di Milvus TI, semplificando la gestione dei ticket e migliorando le operazioni quotidiane con l'automazione. - Gli utenti apprezzano l' **efficienza gestionale** di Milvus TI, automatizzando compiti e migliorando le operazioni quotidiane senza intoppi. - Gli utenti apprezzano l' **integrazione di WhatsApp** in Milvus TI, che semplifica la gestione dei ticket e migliora l'efficienza operativa. ##### Cons - Gli utenti riscontrano **problemi di connessione** con Milvus TI, specialmente su hardware più vecchio, portando a prestazioni lente e inaffidabilità. - Gli utenti trovano i **problemi di prestazioni** di Milvus TI preoccupanti, in particolare su hardware più vecchio con connessioni lente. - Gli utenti trovano Milvus TI **inizialmente complesso** a causa dell'uso dei filtri, ma diventa gestibile con il tempo e l'impegno. - Gli utenti riscontrano **problemi di latenza** con Milvus TI, specialmente su hardware più vecchio, influenzando le prestazioni e la velocità di connessione. - Gli utenti trovano la **curva di apprendimento ripida** con Milvus TI, rendendolo inizialmente complesso per coloro che non hanno familiarità con i filtri. #### What Are Recent G2 Reviews of Milvus TI? **["Sistema intuitivo con inventario, assistenza e ticket completi, buon rapporto qualità-prezzo"](https://www.g2.com/it/survey_responses/milvus-ti-review-12376802)** **Rating:** 4.0/5.0 stars _— Gabriel M._ [Read full review](https://www.g2.com/it/survey_responses/milvus-ti-review-12376802) **["Dashboard strategici che elevano la gestione del supporto in tempo reale"](https://www.g2.com/it/survey_responses/milvus-ti-review-12378087)** **Rating:** 5.0/5.0 stars _— Pytter S._ [Read full review](https://www.g2.com/it/survey_responses/milvus-ti-review-12378087) ### [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. **Average Rating:** 4.3/5.0 **Total Reviews:** 777 #### How Do G2 Users Rate SolarWinds Service Desk? - **Ease of Use:** 9.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.0/10 (Category avg: 8.2/10) #### Who Is the Company Behind SolarWinds Service Desk? - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds 19,570 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website) 2,824 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 67% Medium, 23% Large #### What Do G2 Reviewers Say About SolarWinds Service Desk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use and reporting capabilities** of SolarWinds Service Desk for efficient ticket management. - Users appreciate the **comprehensive asset management** in SolarWinds Service Desk, enhancing efficiency and customization for their needs. - Users appreciate the **ease of use** of SolarWinds Service Desk, making it simple to manage support requests efficiently. - Users value the **ease of ticket submission** in SolarWinds Service Desk, facilitating smooth operations for their teams. - Users value the **simplified interface** of SolarWinds Service Desk, making ITSM processes accessible and efficient. ##### Cons - Users find **missing features** in SolarWinds Service Desk, leading to limitations in handling large enterprise needs. - Users find the **search functionality challenging** , particularly when looking for specific asset tag numbers without ticket numbers. - Users find the **insufficient information** in SolarWinds service desk challenging, affecting device management and troubleshooting efficiency. - Users note the **limited features** of SolarWinds Service Desk, feeling it lacks advanced automation and customization options. - Users experience **app limitations** regarding feature access, customizations, and mobile device usability in SolarWinds Service Desk. #### What Are Recent G2 Reviews of SolarWinds Service Desk? **["Intuitive, All-in-One ITSM That Streamlines Ticketing and Asset Management"](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126)** **Rating:** 5.0/5.0 stars _— Lakhan N._ [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126) **["Simplified Ticket Management, Needs Better Integrations"](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315)** **Rating:** 4.5/5.0 stars _— Deborah W._ [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315) #### What Are G2 Users Discussing About SolarWinds Service Desk? - [What is SolarWinds Service Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for) - [How does help desk software work?](https://www.g2.com/discussions/solarwinds-service-desk-how-does-help-desk-software-work) - [What is remote service desk?](https://www.g2.com/discussions/what-is-remote-service-desk) - [What is the purpose of a service desk?](https://www.g2.com/discussions/what-is-the-purpose-of-a-service-desk) - [Is SolarWinds service desk on premise?](https://www.g2.com/discussions/is-solarwinds-service-desk-on-premise) ### [Ivanti Neurons for ITAM](https://www.g2.com/products/ivanti-neurons-for-itam/reviews) Ivanti Neurons for ITAM centralizes and automates the management of your IT assets—hardware, software, cloud, and virtual—from procurement to disposal. It provides real-time visibility and lifecycle tracking for all assets, helping organizations reduce risk, improve compliance, and optimize costs. The solution’s flexible, configurable workflows support your organization's processes, or you can leverage built-in best practices. Deliver better, data-driven decision-making with the seamless integration of Ivanti Neurons for ITAM with Ivanti Neurons for ITSM. **Average Rating:** 4.3/5.0 **Total Reviews:** 32 #### How Do G2 Users Rate Ivanti Neurons for ITAM? - **Ease of Use:** 8.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.3/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Asset Policy Management:** 7.8/10 (Category avg: 8.2/10) #### Who Is the Company Behind Ivanti Neurons for ITAM? - **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti) - **Year Founded:** 1985 - **HQ Location:** South Jordan, UT - **Twitter:** @GoIvanti 6,761 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1219618e5715f20de371f90ac77cc74302ef129093a859a1ffcfea0fe1059649&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15224185%2F&secure%5Burl_type%5D=linkedin_company_website) 3,023 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 50% Large, 44% Medium #### What Do G2 Reviewers Say About Ivanti Neurons for ITAM? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **comprehensive workspace** of Ivanti Neurons for ITAM for efficiently managing all their assets. ##### Cons - Users experience occasional **data sync issues** with Ivanti Neurons for ITAM, generally attributed to user error. #### What Are Recent G2 Reviews of Ivanti Neurons for ITAM? **["Ivanti IT Asset Management Suite Review"](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-7639446)** **Rating:** 4.0/5.0 stars _— Zafar Javed S._ [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-7639446) **["Comprehensive Asset Management Made Effortless"](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-12107379)** **Rating:** 5.0/5.0 stars _— Amanda S._ [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-12107379) #### What Are G2 Users Discussing About Ivanti Neurons for ITAM? - [Who owns Cherwell Software?](https://www.g2.com/discussions/who-owns-cherwell-software) - [What does asset management software do?](https://www.g2.com/discussions/ivanti-it-asset-management-suite-what-does-asset-management-software-do) - [What is ITAM software?](https://www.g2.com/discussions/what-is-itam-software) - [Does Cherwell have asset management?](https://www.g2.com/discussions/ivanti-it-asset-management-suite-does-cherwell-have-asset-management) - [What does asset management software do?](https://www.g2.com/discussions/cherwell-it-asset-management-what-does-asset-management-software-do) - ‹ Prev‹ Prev - 1 - [2](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fvisualpoint-asset-tracker%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fvisualpoint-asset-tracker%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fvisualpoint-asset-tracker%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fvisualpoint-asset-tracker%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [17](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fvisualpoint-asset-tracker%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=17#product-list) - [18](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fvisualpoint-asset-tracker%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=18#product-list) - [Next ›Next ›](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fvisualpoint-asset-tracker%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) [Password Managers Software](https://www.g2.com/categories/password-managers) [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm) [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse IT Asset Management Themes](/categories/it-asset-management/themes) ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin") TL Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin) Updated October 3, 2024 IT asset management (ITAM) software assists with IT asset lifecycle management. The central purpose of ITAM software is to create and maintain a database encompassing the company’s digital, physical, and virtual components. This allows IT teams to gain insight into the current state and capacity of the company’s infrastructure. IT managers can utilize this information to make long-term procurement plans for IT asset purchase, maintenance, disposal, and replacement. On top of building asset databases, ITAM tools often contain features to manage contracts, finances, and risks associated with inventory. Companies can further use these tools for software patching and policy governance. ITAM software ensures each connection is approved, properly formatted, and updated, thereby reducing security risks. Real-time monitoring features allow ITAM products to identify new connections and inform administrators of new and potentially unapproved devices. Some ITAM tools not only manage hardware but also contain the capabilities of [software asset management tools](https://www.g2crowd.com/categories/software-asset-management). To qualify for inclusion in the IT Asset Management category, a product must: - Create a central IT asset database that includes common physical IT assets such as workstations, laptops, servers, printers, routers, and various Internet of Things (IoT) devices - Report the status of each IT asset, including license, warranty, contract, lifecycle, and user information - Automatically discover or manually create new IT assets Top Tools at a Glance | | Live endpoint inventory with automated patch enforcement | User Review "Impowered Our MSP to Resolve Issues Quickly and Grow Quickly" | | | Lifecycle tracking inside ServiceNow ITSM workflows | User Review "End-to-End IT Asset Visibility That Speeds Troubleshooting and Smarter Decisions" | | | Global device logistics for distributed contractors | User Review "Deel IT Streamlines Global Device Management and Onboarding in One Platform" | | | Per-technician RMM with unlimited endpoint patching | User Review "A practical way to coordinate technicians, users, and infrastructure work" | | | Remote asset support with device monitoring | User Review "Easy to use and secure" | | | License reconciliation with Technopedia normalization engine | User Review "Flexera One Review: Helpful for IT Spend and Compliance" | | | Real-time endpoint queries across large-scale infrastructure | User Review "Real-Time Endpoint Visibility and Powerful Automation in One Platform" | | | ITIL-aligned ticketing with integrated CMDB | User Review "User-Friendly No-Code Automation with Helpful API Integrations and Reporting" | * * * Show More