It's easier to understand right out of the gate than Google Analytics. Also it provides visitor logs. It was easy to set up and the customer service is extremely responsive and helpful. Review collected by and hosted on G2.com.

Unfortunately it just can't do everything. It can't provide information about individuals or companies too small to be identifiable by their IP address (small businesses, for example, which we sell to). Review collected by and hosted on G2.com.

The best thing about Visual Visitor is its ability to identify leads and visitor information in real-time. You get notified instantly as soon as a potential lead is on your website. You can send an email or send a customized tweet to the visitor while he is still on your website.

Most of the visitors get excited when you reach out to them and ask them about their experience on your website. This just blows them away because this is something new for them. Who sends you an email when you visit a website?

This doesn’t just allow you to convert visitors into customers but it builds relationships. This generates lifetime customers.

These networks and relationships are the backbone of CRM in today’s era. Review collected by and hosted on G2.com.

The way how you contact anonymous visitors can backfire. You'll learn it with the passage of time.

For instance, if you reach out to a visitor after 3 days, you won’t get a decent response or as it happened at least once with me, you might get a reply from a visitor that he didn’t visit your website.

Dealing with anonymous visitors is tricky. Review collected by and hosted on G2.com.

I think the thing I like best about the product is in the product at all... it is the response that customers give me when they realize what it does. You, know, that 'holy cow' response :-)

Visual Visitor is an anonymous website visitor identification and lead generation tool that once installed on your website, will track those potential customers visiting. This is a lot like having “Caller-ID” for your website. Do you remember the days before “Caller-ID”? You had no idea who was calling until you answered the phone. Visual Visitor is just doing the same thing for your website.

The product has come a long way in the last 5 or years. Originally, it was like most new software, a bit limited and clunky. Today, it is slick, sexy and full of features. I just love showing it to customers for the first time.

Have questions about the product roadmap? No problem, just pick up the phone and call Angelo or any of the team. They are there when you have questions, super friendly and helpful. I wish all my vendor were this accommodating.

You would think a product of this value would be expensive. It's not expensive at all (you spend more on your home internet connection) and there is no contract, no minimum period.

Want to 'try it out'? Just sign up for a trial... no credit card is required. Review collected by and hosted on G2.com.

So every product has a downside at some level. I think the big downside of Visual Visitor is the expectations management with customers. What I mean is this... Visual Visitor identifies visitors to your website...great, right? The challenge with some customers is that they think 'oh this is a lead'... well, it could be. Just like “Caller-ID” for your phone, you can know who is calling but you can't be 100% why they are calling. Same thing with “Caller-ID” for your website. Review collected by and hosted on G2.com.

It is affordable and generally did a good job of reverse IP lookup. Review collected by and hosted on G2.com.

The interface isn't the easiest to use but they are updating it. Review collected by and hosted on G2.com.

The HTTP post feature allows you to make the most of your data. Review collected by and hosted on G2.com.

Viewing data on the backend can feel a little clunky sometimes, but its easy to export data to CSV to view offline. Review collected by and hosted on G2.com.