--- title: Visual Matrix PMS Reviews meta\_title: 'Visual Matrix PMS Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how Visual Matrix PMS works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 10 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Visual Matrix PMS Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Visual Matrix PMS but has limited features. Are you part of the Visual Matrix PMS team? [Upgrade your plan](https://my.g2.com/visual-matrix-pms/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! More than 3,000 properties in 30+ countries worldwide choose the Visual Matrix hospitality operating system to optimize hotel operations and serve guests from reservation to return stay. Our system includes a game-changing PMS and an independent mobile operating platform (MOP) for use with Visual Matrix and most other PMS systems. Our PMS offers powerful features and key integrations that are easy to use, like revenue management with automated rate/discount tiering, a fully integrated channel manager, and a mobile app for tracking performance on the go. MOP automates routine tasks and streamlines communication to keep front desk, housekeeping, and maintenance staff focused on guests. It also includes a built-in panic button as an Emergency Safety Device to help keep hotel staff safe. For more information, visit visualmatrix.com. * * * Seller [Image Technology Systems](https://www.g2.com/sellers/image-technology-systems) Discussions [Visual Matrix PMS Community](https://www.g2.com/products/visual-matrix-pms/discuss) Languages Supported English, French, Spanish Overview by Charlie Rhodes (Husband, father, introvert.) Show More ## Top-Rated Alternatives [ ![Oracle Hospitality OPERA Property Management System](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oracle Hospitality OPERA Property Management System") Oracle Hospitality OPERA Property Management System 4.2/5(65) ](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) [ ![Cloudbeds](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cloudbeds") Cloudbeds 4.3/5(40) ](https://www.g2.com/products/cloudbeds/reviews) [ ![Guesty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guesty") Guesty 4.6/5(117) ](https://www.g2.com/products/guesty/reviews) [ View All Alternatives ](https://www.g2.com/products/visual-matrix-pms/competitors/alternatives) ## User Insights Average based on 10 real user reviews. [Log in to unlock pricing and user insights](/login) ![Jenny N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny N.") JN Jenny N. Receptionist Small-Business (50 or fewer emp.) 3/18/2020 "Visual Matrix" 5/5 What do you like best about Visual Matrix PMS? It's very easy to learn! And anything you do while learning can be easily fixed if mistakes are made. Review collected by and hosted on G2.com. What do you dislike about Visual Matrix PMS? Kinks in the system. It's not often but it can slow you down a little when it does happen. Review collected by and hosted on G2.com. What problems is Visual Matrix PMS solving and how is that benefiting you? After working on other hotel systems, I would definantly choose Matrix to work off of compared to the others. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jessica J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica J.") JJ Jessica J. Appointment Setter Small-Business (50 or fewer emp.) 10/24/2019 "User friendly" 4.5/5 What do you like best about Visual Matrix PMS? If you can fill in a form online you can use this program. It is very up to date with current technology and it looks appealing. Review collected by and hosted on G2.com. What do you dislike about Visual Matrix PMS? If you are on the cloud version and you have too many tabs open and one expires you get logged out of every tab. There is also a glitch with creating a new reservation sometimes where you can't just cancel the reservation. You have to fill in data then cancel the reservation. Review collected by and hosted on G2.com. Recommendations to others considering Visual Matrix PMS: It is very user friendly and easy to learn. Review collected by and hosted on G2.com. What problems is Visual Matrix PMS solving and how is that benefiting you? The ease and speed of guest check in is increased, as well as integration of third party reservations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bess Marian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bess Marian M.") BM Bess Marian M. Corporate Receptionist/Admin Commercial Real Estate Enterprise (\> 1000 emp.) 9/26/2019 "One of the best " 4.5/5 What do you like best about Visual Matrix PMS? It is up to date and most friendly system we ever used. This is totally user friendly and easy to learn. Review collected by and hosted on G2.com. What do you dislike about Visual Matrix PMS? I seriously don't think of anything to dislike this PMS. Everything works great so far! Review collected by and hosted on G2.com. What problems is Visual Matrix PMS solving and how is that benefiting you? It does give me the ability to see the competitors' rate variance tracking, promotional campaigns, guests information, onboarding & more. therefore, more revenue for the company Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 5/22/2019 "Wonderful Program" 5/5 What do you like best about Visual Matrix PMS? It’s so easy to get guests checked in quickly and efficiently. I love how it has housekeeping information on hand and everyone’s information kept on file so we don’t have to keep entering guests information. Review collected by and hosted on G2.com. What do you dislike about Visual Matrix PMS? Actually I have nothing I dislike about it. Review collected by and hosted on G2.com. Recommendations to others considering Visual Matrix PMS: I would recommend it because I believe it’s the best PMS system out there! Review collected by and hosted on G2.com. What problems is Visual Matrix PMS solving and how is that benefiting you? We have already fixed and solved all problems. Right now we are updating to windows 10 so the visual matrix customer support is helping us tremendously with this issue. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 7/2/2019 "Night audit " 5/5 What do you like best about Visual Matrix PMS? Its simple and easy to use quick check in easy night audit. Very user friendly Review collected by and hosted on G2.com. What do you dislike about Visual Matrix PMS? It's simplicity is a little bit of a issue and doesn't give you a in depth look at the property Review collected by and hosted on G2.com. What problems is Visual Matrix PMS solving and how is that benefiting you? Property management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Mid-Market (51-1000 emp.) 1/24/2019 "Great system for hotel management" 5/5 What do you like best about Visual Matrix PMS? It has made reservations so much easier compared to the previous system that we were using. The organization of the tabs were top notch. It is not confusing and the software itself runs very fast. We have not had a glitch at all. Review collected by and hosted on G2.com. What do you dislike about Visual Matrix PMS? It was a little hard at first few days because we switched to Visual Matrix from the other software. Review collected by and hosted on G2.com. What problems is Visual Matrix PMS solving and how is that benefiting you? We are making room reservations, managing sales and revenues and scheduling housekeeper schedules with Visual. It has always been accurate and reliable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 9/21/2018 "A great system" 5/5 What do you like best about Visual Matrix PMS? It is a very easy and self explanatory system. Review collected by and hosted on G2.com. What do you dislike about Visual Matrix PMS? There isn't anything u dislike about Visual Matrix. Review collected by and hosted on G2.com. What problems is Visual Matrix PMS solving and how is that benefiting you? It provides easy stay verification and the financial aspects are very easy to work with. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Visual Matrix PMS? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Visual Matrix PMS ](https://www.g2.com/products/visual-matrix-pms/discussions/new) GU Guest User What is Visual Matrix PMS used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-visual-matrix-pms-used-for) [ View all Discussions ](https://www.g2.com/products/visual-matrix-pms/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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