--- title: Visual Matrix PMS Reviews meta\_title: 'Visual Matrix PMS Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how Visual Matrix PMS works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 10 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Visual Matrix PMS Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Visual Matrix PMS but has limited features. Are you part of the Visual Matrix PMS team? [Upgrade your plan](https://my.g2.com/visual-matrix-pms/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! More than 3,000 properties in 30+ countries worldwide choose the Visual Matrix hospitality operating system to optimize hotel operations and serve guests from reservation to return stay. Our system includes a game-changing PMS and an independent mobile operating platform (MOP) for use with Visual Matrix and most other PMS systems. Our PMS offers powerful features and key integrations that are easy to use, like revenue management with automated rate/discount tiering, a fully integrated channel manager, and a mobile app for tracking performance on the go. MOP automates routine tasks and streamlines communication to keep front desk, housekeeping, and maintenance staff focused on guests. It also includes a built-in panic button as an Emergency Safety Device to help keep hotel staff safe. For more information, visit visualmatrix.com. * * * Seller [Image Technology Systems](https://www.g2.com/sellers/image-technology-systems) Discussions [Visual Matrix PMS Community](https://www.g2.com/products/visual-matrix-pms/discuss) Languages Supported English, French, Spanish Overview by Charlie Rhodes (Husband, father, introvert.) Show More ## Top-Rated Alternatives [ ![Oracle Hospitality OPERA Property Management System](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oracle Hospitality OPERA Property Management System") Oracle Hospitality OPERA Property Management System 4.2/5(65) ](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) [ ![Cloudbeds](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cloudbeds") Cloudbeds 4.3/5(40) ](https://www.g2.com/products/cloudbeds/reviews) [ ![Guesty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guesty") Guesty 4.6/5(118) ](https://www.g2.com/products/guesty/reviews) [ View All Alternatives ](https://www.g2.com/products/visual-matrix-pms/competitors/alternatives) ## User Insights Average based on 10 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 11/9/2019 "Great platform " 4/5 What do you like best about Visual Matrix PMS? This software is user friendly and customer service is great Review collected by and hosted on G2.com. What do you dislike about Visual Matrix PMS? There are some features that could use some advance explanations but you can’t find content anywhere instead you have to call customer service. The are general good but sometimes that is frustrating for customers Review collected by and hosted on G2.com. Recommendations to others considering Visual Matrix PMS: Make sure you have numbers of your 3rd party vendors hand because visual matrix are not always able to handle questions Review collected by and hosted on G2.com. What problems is Visual Matrix PMS solving and how is that benefiting you? We get our guest into the rooms quickly and are able to communicate efficiently in house Review collected by and hosted on G2.com. Show More 7/9/2020 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 5/28/2019 "Some good some bad" 4/5 What do you like best about Visual Matrix PMS? Ease of access and ease to get around on one screen Review collected by and hosted on G2.com. What do you dislike about Visual Matrix PMS? Unable to open multiple screen to work on. Multiple reservations or customer accts at a time hard to help someone In front of you and on the phone at the same time Review collected by and hosted on G2.com. What problems is Visual Matrix PMS solving and how is that benefiting you? Slows down sometimes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Matthew W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew W.") MW Matthew W. Front Office Manager Hospitality Small-Business (50 or fewer emp.) 1/31/2018 "VM" 4/5 What do you like best about Visual Matrix PMS? it is simple and easy to use and has a good support line Review collected by and hosted on G2.com. What do you dislike about Visual Matrix PMS? that I could tailor some auto documents more to the property Review collected by and hosted on G2.com. Recommendations to others considering Visual Matrix PMS: na Review collected by and hosted on G2.com. What problems is Visual Matrix PMS solving and how is that benefiting you? just room revenue to adjustments Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Visual Matrix PMS? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Visual Matrix PMS ](https://www.g2.com/products/visual-matrix-pms/discussions/new) GU Guest User What is Visual Matrix PMS used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-visual-matrix-pms-used-for) [ View all Discussions ](https://www.g2.com/products/visual-matrix-pms/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/visual-matrix-pms/pricing) Visual Matrix PMS Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_38f94ec56e34c198e7095a17abce3349/oracle-hospitality-opera-property-management-system.png "Product Avatar Image") Oracle Hospitality OPERA... 4.2/5(65) [ Compare Now ](https://www.g2.com/compare/oracle-hospitality-opera-property-management-system-vs-visual-matrix-pms) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d0e65c55e92d4d9025d646e4158b9bef/cloudbeds.png "Product Avatar Image") Cloudbeds 4.3/5(40) [ Compare Now ](https://www.g2.com/compare/cloudbeds-vs-visual-matrix-pms) ##### Categories on G2 [Hotel Management](https://www.g2.com/categories/hotel-management)[Hotel Revenue Management Systems (RMS)](https://www.g2.com/categories/hotel-revenue-management-systems-rms) ##### Explore More [What is the easiest file recovery software for a non-technical Mac user who needs to recover deleted files without understanding disk forensics or running terminal commands?](https://www.g2.com/discussions/what-is-the-easiest-file-recovery-software-for-a-non-technical-mac-user-who-needs-to-recover-deleted-files-without-understanding-disk-forensics-or-running-terminal-commands)[Easy-to-use session replay tools for non-tech businesses](https://www.g2.com/discussions/easy-to-use-session-replay-tools-for-non-tech-businesses)[Most user-friendly PRM software](https://www.g2.com/discussions/most-user-friendly-prm-software) [Best CI platforms for integrating with Git repositories](https://www.g2.com/discussions/best-ci-platforms-for-integrating-with-git-repositories)[Best SaaS backup software for small businesses](https://www.g2.com/discussions/what-s-the-best-saas-backup-software-for-small-businesses)[What are the top mobile crash and error tracking platforms for high-traffic consumer apps?](https://www.g2.com/discussions/what-are-the-top-mobile-crash-and-error-tracking-platforms-for-high-traffic-consumer-apps) [Show MoreShow Less](javascript:void(0);)