AT
Angie T.
Quality Manager
Mid-Market (51-1000 emp.)
"Easy to Implement and Use Every Day"
4/5
What do you like best about Visitly?

The overall structure is easy to use. We were able to implement fairly easy and are able to use it every day without issue. Review collected by and hosted on G2.com.

What do you dislike about Visitly?

Not as easy to use with documents that need to be signed annually. Review collected by and hosted on G2.com.

Response from V J of Visitly
Edit edit

Hi Angie, thank you for your review! We're glad implementation was smooth and that Visitly has become a reliable part of your daily operations.

Regarding annual document signing, Visitly allows you to set a validity period on each document template. Setting it to 365 days means returning visitors will not be asked to sign again until the following year.

You can find the steps here: https://help.visitly.io/support/solutions/articles/151000180657-document-templates

If your current setup is not working as expected or you need help configuring this, please write to us at support@visitly.io and we'll take a closer look.

See how Visitly improved
SS
Shin Hyun S.
Mid-Market (51-1000 emp.)
"Pre-Registers Visitors, Needs Better Security Coordination"
3.5/5
What do you like best about Visitly?

I like the preregister feature of Visitly. It helps us register the visitors before they come to the plant. I also appreciate the notification feature on the visitor, which is quite useful. The initial setup of Visitly was easy. Review collected by and hosted on G2.com.

What do you dislike about Visitly?

I find it frustrating that even after registering the visitor through Visitly, the security guard asks the same questions again, leading to double work. Review collected by and hosted on G2.com.

Response from V J of Visitly
Edit edit

Hi Shin Hyun, thank you for your review! We're glad pre-registration and visitor notifications have been valuable at your facility.

Regarding the security guard asking repeated questions, if a visitor is pre-registered, the security team should be receiving a notification with the visitor's details already filled in, which eliminates the need to ask again. This may be a matter of reviewing how pre-registration notifications are configured. Here is a helpful article: https://help.visitly.io/support/solutions/articles/151000180679-pre-registration-notifications

Please reach out to us at support@visitly.io and we'll review the configuration with you.

See how Visitly improved
JT
Jean-Sébastien T.
Mid-Market (51-1000 emp.)
"Visitly Simplifies Visitor Management"
5/5
What do you like best about Visitly?

I love the management of user roles and access, the use on iPad, and the ease of entering visitor information. The initial installation of Visitly was very simple. Review collected by and hosted on G2.com.

What do you dislike about Visitly?

nothing for the moment Review collected by and hosted on G2.com.

Response from V J of Visitly
Edit edit

Hi Jean-Sébastien, thank you for the kind words! We're glad the transition from a paper sign-in process has been smooth and intuitive for your team. If you need any assistance down the road, please don't hesitate to reach out at support@visitly.io.

Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"Streamlined Client Check-In with Zero Issues"
4.5/5
What do you like best about Visitly?

It has completely streamlined our client check-in process. We experimented with a few different options before landing on Visitly, and honestly, I don’t really remember exactly what went wrong with those other platforms. What I do know is that Visitly hasn’t caused any issues since we started using it. Review collected by and hosted on G2.com.

What do you dislike about Visitly?

I don’t like how the exported reports work because they don’t let us choose a specific time period. Even when we try to select only the two weeks we need, the export still pulls the entire history in the system, which is really annoying. Review collected by and hosted on G2.com.

Response from V J of Visitly
Edit edit

Hi there, thank you for your review! We're glad Visitly has been making client check-ins seamless for your team.

Regarding the report export pulling the entire history, Visitly does support filtering by a specific time period using the duration filter. If the filter is not reflecting the selected dates correctly, that is something we'd like to investigate for you. Please write to us at support@visitly.io with details on what you're seeing and we'll get it sorted.

JN
Jacob N.
Small-Business (50 or fewer emp.)
"Streamlined Our Training Process Smoothly"
5/5
What do you like best about Visitly?

I use Visitly for our temporary workers' GMP training and agreements. It helps speed things along during shift exchange and shift start-up. I find it easy to use and very helpful, and it gets rid of cluttering paperwork. Review collected by and hosted on G2.com.

What do you dislike about Visitly?

I have not run into any issues! Review collected by and hosted on G2.com.

Response from V J of Visitly
Edit edit

Hi Jacob, thank you for your review! We're really glad Visitly has been helping streamline GMP training and agreements for your temporary workers and making shift exchanges and startups run more smoothly. If there is ever anything we can help with, please write to us at support@visitly.io.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Easy Setup and Great Value with Reasonable Subscription Costs"
5/5
What do you like best about Visitly?

It was very easy to setup. The cost of startup was low. Annual subscription cost is also very reasonable Review collected by and hosted on G2.com.

What do you dislike about Visitly?

The angle of the photo's for the visitor badge is weird since the tablet is on a desk facing up. Review collected by and hosted on G2.com.

Response from V J of Visitly
Edit edit

Thank you for your review! We're glad Visitly has been easy to set up and that the pricing has been working well for you.

Regarding the photo angle when the tablet is flat on a desk, this is a valid point and we appreciate you raising it. Mounting the tablet upright using a stand or wall mount would significantly improve the photo angle for visitor badges. Please write to us at support@visitly.io and we'll be happy to guide you on the best setup for your space.

AW
Alison W.
Office Manager
Mid-Market (51-1000 emp.)
"Very Cost-Effective Platform"
4.5/5
What do you like best about Visitly?

it is very cost effective for the service they provide. Review collected by and hosted on G2.com.

What do you dislike about Visitly?

the platform can be a little bit challenging to learn and navigate. Review collected by and hosted on G2.com.

Response from V J of Visitly
Edit edit

Hi Alison, thank you for your review! We're glad Visitly has been helping your team track guests and feel more secure.

Regarding the platform being a little challenging to navigate, we'd be happy to walk you through it and make sure you're getting the most out of it. Please write to us at support@visitly.io and we'll set up some time with you.

Wong W W.
WW
Wong W W.
Information Technology Engineer
Mid-Market (51-1000 emp.)
"Easy to Configure and Visitor-Friendly"
4.5/5
What do you like best about Visitly?

easy to configure by admin, and easy to use by visitor Review collected by and hosted on G2.com.

What do you dislike about Visitly?

Sometimes I need to reconfigure the settings. Review collected by and hosted on G2.com.

Response from V J of Visitly
Edit edit

Hi Wong, thank you for your feedback! We're glad Visitly has been easy to manage for both your admin team and visitors.

Once your configuration is set, it typically does not need to be updated unless there is a change to your flow or process. If you are finding yourself having to reconfigure settings frequently, there may be an underlying issue we can help resolve. Please reach out to us at support@visitly.io and we'll take a closer look.

Melanie M.
MM
Melanie M.
Controller
Small-Business (50 or fewer emp.)
"Great Software for tracking visitors"
4/5
What do you like best about Visitly?

It tracks visitors and collects NDA's for us. It quickly alerst us to visitors. Review collected by and hosted on G2.com.

What do you dislike about Visitly?

Horrible directions on set up and hard to get customer support for answers. Review collected by and hosted on G2.com.

Response from V J of Visitly
Edit edit

Hi Melanie, thank you for your review! We're glad Visitly has been helping you track visitors and collect NDAs efficiently.

We're sorry to hear the setup directions were unclear and that getting support was difficult. That is not the experience we want for you. We're glad our support team was able to connect with you and get everything resolved. If you ever need any further assistance, please don't hesitate to write to us at support@visitly.io.

Verified User in Package/Freight Delivery
AP
Verified User in Package/Freight Delivery
Mid-Market (51-1000 emp.)
"Easy Setup and Works Perfectly for Our Office"
4.5/5
What do you like best about Visitly?

Was very easy to setup and works well for our office Review collected by and hosted on G2.com.

What do you dislike about Visitly?

Nothing really to dislike, it does what we require it to do Review collected by and hosted on G2.com.

Response from V J of Visitly
Edit edit

Thank you for your review! We're glad Visitly has been a good fit for your office and that setup was straightforward.

It's great to hear that it has made the sign-in experience more professional and private for your visitors. If there is ever anything we can help with, please write to us at support@visitly.io.