I use Visitly for the visitor signing process, which is mandatory. Visitly helps solve the problem of paper tracking and the lack of contact information. It's great that Visitly includes contact information while respecting privacy, something our visitors used to avoid sharing. I really like that I don't have to contact visitors to see if they've provided contact information—it's just already there. The facial recognition feature is really useful, especially for elderly visitors who aren't familiar with maneuvering an iPad; it simplifies things so much since they don't have to retype their information. This feature has been very successful at our facility. The initial setup of Visitly was easy with the right resources and support, allowing a smooth transition. Review collected by and hosted on G2.com.

It freezes once in a while. For example, right this minute, I was just downstairs trying to figure it out how to force restart it and not having it frozen anymore. And this has been an ongoing issue, and I have issued tickets regarding that. I was directed to update the application with the new update, which was done, yet it is still freezing. Because of that, we have to go back to the paper signing process with the visitors, which is really not in compliance. This creates a gap where if the Ministry of Long Term Care comes, we may be in trouble because of that. The iPad is freezing all the time. Because it's freezing, we have to go back to the old process, which is not in compliance. It's not easy to force restart the machine, the iPad. IT always has to be involved and try to do something on their end that takes time. We have to issue tickets. So because of that, I would be skeptical a little bit to recommend it to someone else. Review collected by and hosted on G2.com.

I like the “All Visitors” tab. Sometimes guests come in and we have to remember when they visited, so it’s really easy to go back later and find them by date. Review collected by and hosted on G2.com.

I have to scroll side to side to see the full visitor log information. Review collected by and hosted on G2.com.

I love that Visitly sends an email alert if someone is here to visit or meet with me. Participants can click my name, and it automatically sends me an email, which makes it easier since I'm usually working at my desk. This feature keeps the admin from having to get up and find me or call me. Review collected by and hosted on G2.com.

I think it takes too long to sign in. I wish there was a way that returning visitors could select their name and be signed in. Instead you still have to put in a bunch of information. So I wish it was just like you clicked your name, and it already had everything. You chose why you're there, and that will be it. I wish the sign in process was a little bit easier for returning visitors. Review collected by and hosted on G2.com.

It sends me emails to let me know who is on site and what keys and passes they have. Review collected by and hosted on G2.com.

There is nothing I dislike about Visitly. Review collected by and hosted on G2.com.

I like that Visitly is very quick and simple to use when it works well. It's not overloaded with options or unnecessary features, which makes it easy to get quick notifications. The integration with Microsoft Outlook is seamless, allowing me to be promptly notified when my clients are present in the lobby. Review collected by and hosted on G2.com.

Occasionally, Visitly did not inform me at all when my clients were in the lobby. There were instances, maybe three or four times over the last year and a half, where there was a delay, and notifications arrived over twenty-four hours later. I'm not sure if that's due to Visitly's issues or other factors like AWS servers or Outlook, causing a delay. It does get inconvenient when relying on this software. Review collected by and hosted on G2.com.

I love that Visitly lets me know when a visitor is here by taking a picture and sending it to me via text and email. It's very nice because sometimes you forget what's on your calendar, so getting a quick reminder that someone has arrived for an appointment is great. It helps keep track of visitors entering the facility, ensuring a documented process. It's also very useful in emergencies because it provides a full list of everyone in the building. I find it very straightforward and simple to use, and I've loved it so far. Overall, it's a great product. Review collected by and hosted on G2.com.

Not applicable Review collected by and hosted on G2.com.

The interface is great very intuitive, and now with the recent upgrade is easier to find all the options available. The availability of a personalized QR Code speed up our visitors check in at our company, we have been 2+ years users and only positive recommendations about the product.

Also tech support on the few times that've needed has been very responsive. Review collected by and hosted on G2.com.

I have none, we are really happy with the software we use it everyday Review collected by and hosted on G2.com.

I love the easy sign-in experience with Visitly where users can check-in through an iPad using customizable flows, QR codes, or facial recognition. This makes the process faster and secure. The strong security features, like ID scanning and document signing, ensure that only authorized individuals enter our premises. Additionally, Visitly is a great value and user-friendly, offering excellent features at a competent price. The initial setup was easy and not too complicated, which was great for our team. Review collected by and hosted on G2.com.

Some users reported occasional freezing of the desk kiosk, especially during high traffic periods. The time zone differences can sometimes slow down customer support responses for users outside the US. The customization report options, like modifying batch layouts or rearranging screen elements, could be more flexible. Review collected by and hosted on G2.com.

I love that Visitly is one data point and one interface, which makes it easy for us to track everything for ISO purposes. It ensures we know who comes in and out and makes sure that all our documents that need to be signed by contractors are signed. I appreciate that when we go into Visitly, we have all the information we need. Review collected by and hosted on G2.com.

Sometimes on the iPad kiosk system, Visitly needs to be reset, which is kind of a pain. The printer that was recommended requires specific labels, which is also a pain. Sometimes it doesn't print out the label for someone. The preregistration process could be easier. I'd love to be able to print out preregistered people's labels through the printer at the kiosk instead of through another printer. The biggest problem during setup was with the printer and trying to get the badges printed. Review collected by and hosted on G2.com.

Ease of use and customizability. Love the support! Review collected by and hosted on G2.com.

How the printer faces the floor and prints a label on the floor with no catcher Review collected by and hosted on G2.com.