We have been looking for a Helpdesk and compared many of the. When we found Vision Helpdesk, we were suprised how many features the solution from Vision helpdesk provides. You can configure nearly everything, like different language settings, logos and corporate design for the client portal.

For the support team it is possible to create staff, team members and different departements to which you can assign the incoming tickets. This makes the work within the Helpdesk much easier and comfortable once configured on the user friendly manage portal.

What we like the best is the super helpfull and friendly support from Vision Helpdesk. We had some issues during the installation of the helpdesk on our server and contacted the support. The Vision Team always supplied fast and solved all our problems during the installation process. Futhermore there is a huge solution database available on the Vision Helpdesk website available which makes it easy to handle with the helpdesk software. Review collected by and hosted on G2.com.

The only point we have been missing is an installation script to make it easier to install Vision Helpdesk on our server. But toghether with the excellent support of the Vision Team we were able to handle the installation of the helpdesk. Review collected by and hosted on G2.com.

We were looking for a system to help get a handle on our incoming email and support. Vision Helpdesk has a large array of options and customization so we could taylor the system to how we needed to use it. I particularly like that we can hide certain knowledge base information from customers so It can only be used internally for help. Their support team have been incredibly helpful with the setup of our system as we had no prior understanding of how help desk systems work. Review collected by and hosted on G2.com.

The lack of guides and step by step instructions. As we don't have any experience setting a helpdesk up, it would have been great to have some getting started tutorials that I could follow to get the basics setup. While there are some available, they can be hard to understand for a novice. Review collected by and hosted on G2.com.

The Versatility Of Different Modules and the Clean Design Review collected by and hosted on G2.com.

You need some web server experience setting this up, but I know Vision Helpdesk will assist you with anything you need. Review collected by and hosted on G2.com.

What I like about this solution is the number of features offered to us. There is a lot of integration and customizable settings. The support system is very well done, I have rarely seen anything comparable. I recommend this solution to everyone. For a large company the tool is very profitable especially in terms of price compare to other system of the same style. There are also many different languages, which is very useful if you want to manage international support, the customer can choose his language from his profile. What I also like is the overall design of the system, it's "flat design" it's really modern and the graphic theme goes really everywhere and we can also modify the colors of the site to make it in line with are project. Review collected by and hosted on G2.com.

For the moment I have not found any problem or bug on the system itself everything works perfectly. Review collected by and hosted on G2.com.

The software has a modern look. I was able to get it to fit in with our corporate theme. It's very feature-rich. We're now able to do workflow tickets between departments. Handle SLA's and have also been able to implement change management and Self Service all in the one package. Because of the looks, the team was pretty comfortable moving over to it from an older system, and the feedback from our clients has been positive. Review collected by and hosted on G2.com.

The lack of documentation can be difficult to get you're head around, but the software itself is pretty intuitive, but it's not as well documented as some. Review collected by and hosted on G2.com.

I like the clean interface and responsiveness of the cloud offering. Have not experienced any lag or timeouts. it almost feels local. There are many integration options I look forward to trying. Review collected by and hosted on G2.com.

No dislikes. There are a lot of options and things to work through though. So if there is a down side that would be it. Review collected by and hosted on G2.com.

The simple and uncomplicated Interface of Vision Helpdesk makes it fast and easy to use Review collected by and hosted on G2.com.

So far no disadvantages recognizedwithin Vision Helpdesk Review collected by and hosted on G2.com.

Vision Helpdesk is a full featured ticketing system, which has all the features of the top tier products on the market. Setup is simple, and the interface is clean without a lot of bloat. Very intuitive.

It has alot of features you would also typically have to pay more for as plugins with other packages. Review collected by and hosted on G2.com.

Some of the design could be improved - too much fading menus. But that just aesthetic - it doesn't affect the functionality. Review collected by and hosted on G2.com.

Automation with workflow and incidents status control Review collected by and hosted on G2.com.

Some operations, such as client deleting, do not support multiple selection and require repeating the procedure for each record. Review collected by and hosted on G2.com.

With Vision Helpdesk you are able to manipulate it to the fullest to use it for your needs. With my organization, our biggest need was the need for a knowledge base built in and Vision Helpdesk has great tools built in to help better your articles! Review collected by and hosted on G2.com.

Some of the features we needed to do some research to find and setup properly. Review collected by and hosted on G2.com.