SC
Sanjay C.
CEO
Mid-Market (51-1000 emp.)
"Fantastic tool with complete automation and flexibile customizations"
5/5
What do you like best about Vision Helpdesk?

I like the multi-brand Satellite Desk product that they offer. Automation in email assignments and easy sorting of emails is excellent. Since we have more staff with worklload, the distribution is superb and saved a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

The mobile app that they offer is only for Staff.

It would be nice to have a mobile app for my customers and vendors. It is adjustable as customers manage from mobile browsers. Review collected by and hosted on G2.com.

Saurabh K.
SK
Saurabh K.
H
Small-Business (50 or fewer emp.)
"Out of the box solution"
3.5/5
What do you like best about Vision Helpdesk?

Lot of features out of the box. Most functionalities come readily available. Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

Requests for custom features or solutions are not being handled very well. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"A Clean, Lightweight but Powerful Helpdesk System"
5/5
What do you like best about Vision Helpdesk?

The feature we like the best is the client portal; our staff can log into the system, check the status on their ticket and search any knowledgebase articles we have, which is incredibly useful and saves a great deal of time! Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

I'm yet to find any features that I dislike; I think there could be some more straightforward instructions on the installation, which took a little time to get around those issues. Review collected by and hosted on G2.com.

Response from Sachin Jadhav of Vision Helpdesk
Edit edit

Dear User,

Thank you so much for your review. We appreciate your time and valuable feedback of Vision Helpdesk Software.

Regards,

Sachin Jadhav

CEO

Vision Helpdesk

PB
Pinaki B.
Head - SAP
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"We are using this ticket tool software of Vision Help desk which is absolutely an awesome tool"
5/5
What do you like best about Vision Helpdesk?

24x7 support system and response time which is superb Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

Nothing as such till now as we are using this from last 1 year Review collected by and hosted on G2.com.

Response from Sachin Jadhav of Vision Helpdesk
Edit edit

Thank you Pinaki for reviewing Vision Helpdesk Software. We appreciate your review.

It is glad to know that you have been a customer for 1 year and using Vision Helpdesk software to manage your customer service operations successfully. Feel free to reach us on Skype - vision.helpdesk if you have any questions. Our team will be happy to help.

Just so you know recently we have launched live chat software, If you are interested in knowing the tool further drop us an email or reach us on Skype we can arrange a demo for the same.

Again thank you for your time.

Regards,

Sachin Jadhav

CEO

Vision Helpdesk

https://www.visionhelpdesk.com

EK
Elmar K.
Head of IT
Mid-Market (51-1000 emp.)
"Expirience a litte bit neutral"
2.5/5
What do you like best about Vision Helpdesk?

eMail Integration, Template customizing, Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

Support is very slow, AD Integration works not without issues Review collected by and hosted on G2.com.

Verified User in E-Learning
AE
Verified User in E-Learning
Small-Business (50 or fewer emp.)
"Great products, really helpful and knowledgeable staff."
5/5
What do you like best about Vision Helpdesk?

Flexible options for hosting and licensing, which is rare to find in a vendor. Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

There are options to customize the application, but these customizations don't carry forward through upgrades. An option for professional services to support customizations when upgrading would amazing. Review collected by and hosted on G2.com.

Response from Sachin Jadhav of Vision Helpdesk
Edit edit

Dear User,

Thank you for your valuable feedback on Vision Helpdesk.

Regarding customizations, unless it is a change in core features the customization can be carried forwarded but for changes in core features we have verify if those can be carried forward to upgrade versions.

If you need any help with updates pls feel free to reach our support team, they can help with updates so your customization will remain intact.

Regards,

Sachin Jadhav

CEO

Vision Helpdesk

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"IHL and Vision Helpdesk - the Perfect Match"
5/5
What do you like best about Vision Helpdesk?

Great Support and Fast-Paced Bespoke Customisation from the Vision Helpdesk Team. Brilliant Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

I have found no downsides for working with Vision Helpdesk or the product. Review collected by and hosted on G2.com.

Response from Sachin Jadhav of Vision Helpdesk
Edit edit

Dear User,

Thank you so much for your kind words. We highly appreciate your review!

If you need any help with Vision Helpdesk pls, feel free to reach our team.

We will be happy to help.

Best I remain.

Sachin Jadhav

CEO

Vision Helpdesk

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Good basic apps with limited customisations"
2.5/5
What do you like best about Vision Helpdesk?

The application is effortless to use. Support is helpful. easy to deplay Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

The application lags granular customizations, flow process Review collected by and hosted on G2.com.

Response from Sachin Jadhav of Vision Helpdesk
Edit edit

Dear User,

We appreciate your review. Since Vision Helpdesk is designed and developed based on customer feedback it becomes important for us to understand any drawbacks or dislikes our customers are facing while using our products.

We would be willing to understand further your requirement on granular customizations and flow processes. We are open to listening to your expectation as that will help us to add feature updates in upcoming versions.

Pls, feel free to email us your expectations support@visionhelpdesk.com our team will be happy to discuss this with you further.

Again thank you for your time.

Regards,

Sachin Jadhav

CEO

Vision Helpdesk

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Helpful solution"
4/5
What do you like best about Vision Helpdesk?

All the features required are present for basic starters to pro type features Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

Lesser options for customization and customer support is not quick Review collected by and hosted on G2.com.

Response from Sachin Jadhav of Vision Helpdesk
Edit edit

Dear user,

Thank you for your review, We appreciate it.

I would like to understand the customization that you are looking for? because Vision Helpdesk code is 90% open. First-level customizations like customer portal design changes, changing theme, etc can be done from Admin setting itself.

If you are looking for advanced customization like modifying any feature or its functionality then that may require our developer team's intervention.

For support our team is available on various channels (Email, Live Chat, and Skype ) - I would recommend you to add our developer's team on Skype - vision.helpdesk and IM them for customization help, They will guide you the correct way to achieve customization.

Thank you,

Regards,

Sachin Jadhav

CEO

Vision Helpdesk

Verified User in Management Consulting
IM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Effective solution"
4/5
What do you like best about Vision Helpdesk?

Excellent in data management operations. Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

The solution is performing at different levels. Review collected by and hosted on G2.com.

Response from Sachin Jadhav of Vision Helpdesk
Edit edit

Dear user,

Thank you for your review. We appreciate your time.

Good to see how Vision Helpdesk system is helping you to address your business problems.

Once again thank you so much.

Regards,

Sachin Jadhav

CEO

Vision Helpdesk