We were looking for a tool that is easy to use, can streamline our client communication, light on the pocket as well as customizable to an extent. Vision Helpdesk has proven to be precisely the software we were looking for! The support staff has also been helpful and proactive in their approach. Review collected by and hosted on G2.com.

There were a few report-related requirements that were not met with the standard reports available in the software. Although, after careful consideration with the team, we achieved the same using additional customization. Review collected by and hosted on G2.com.

The feature-rich ticket management tool is something that my team fell in love with. The synchronised features and simple interface is what convinced us in moving ahead with Vision Helpdesk. I liked the option of having certain Knowledgebase articles to be made visible only after the client logs in. Also active directory integration is wonderful. Review collected by and hosted on G2.com.

We are a designing company, their interface seemed quite simple. We have already provided the team with so many design changes for their feature updates. I hope to see a few of them in the tool soon. Review collected by and hosted on G2.com.

Vision Helpdesk is a very user-friendly software, and my staff required minimum to no effort switching to this platform. The support staff is very cooperative, and any query raised would get resolved within the stipulated timeframe. Review collected by and hosted on G2.com.

An elaborate billing system to track the total revenue generated would have been great. Nonetheless, the existing provisions allow us to comply with the basic billing requirements. We have suggested them for the billing feature we require. Review collected by and hosted on G2.com.

Easy installation, sice it is running on a web server. The system's simplicity to be used by an inexperienced end-user or staff member makes it an easy and powerful solution with its built-in tools. Review collected by and hosted on G2.com.

Documentation seemed outdated, and the support team would request credentials to access the system for troubleshooting issues - do not sound appropriate. Also, the agent used to capture assets needs a lot of improvements. Review collected by and hosted on G2.com.

We are a cloud services provider that provides service to thousands of users. Thanks to the system's flexibility and the supplier's great support team - we perform a lot of automation that simplifies the support process and allows us to accurately record the number of actual users and as a result - our billing is correct.

The service reports are written for us and provide to the customer and us transparent information about our service desk performance.

The system is flexible, works fairly quickly, is easy and simple to operate and supports our native language - Hebrew.

We are also use the virtual agent feature - this feature provides auto solutions and answers to customers, which reduces the load from our service desk center. Review collected by and hosted on G2.com.

The service reports are very basic. It is necessary to write dedicated reports, which involves a one-time cost. Review collected by and hosted on G2.com.

Vision Helpdesk is an excellent helpdesk to have. I currently have a Satellite helpdesk, and it can do everything I ever wanted in a Helpdesk software! Every support agent at Vision Helpdesk is beneficial and is always reliable. They are almost available 24/7, which is excellent customer support. I would recommend Vision Helpdesk for anyone looking for an accessible maintenance helpdesk but very powerful. Review collected by and hosted on G2.com.

There is one drawback with Vision Helpdesk. You cannot remove the branding of their 'Helpdesk by Vision Helpdesk', even if you have a paid subscription. You would have to pay a $500 USD one-time fee for the branding removal, which would be great to have removed for free if you were on a higher plan. Review collected by and hosted on G2.com.

Vision Helpdesk is power-packed with so many features! A single software can assist you with functionality that usually requires different tools. Helpdesk product fully integrated with Live chat tool is added advantage for us. Review collected by and hosted on G2.com.

The blabby module includes text messages for a one-on-one chat and group communication. It should have more features like audio and video calling to conduct staff meetings. Review collected by and hosted on G2.com.

Vision helpdesk is single software to handle emails coming in from my vendors, customers, and resellers. The Satellite Desk software allows me to have different portals for my vendors, customers, and resellers. Each end-user web portal has its ticket submission page and knowledgebase, which helps me categorize the content for each type. Review collected by and hosted on G2.com.

The look of the software is quite simple. It would be nice to have more designs and graphics. I have put this forward to the Vision Team to implement in their future versions. Review collected by and hosted on G2.com.

The Knowledgebase allows me to display the different designs and structures to my end users and get their reviews. Also, I can keep a check on my Facebook Channel directly from the software. The Vision Support Team helped me configure the software. Review collected by and hosted on G2.com.

Overall the system looks professional. However, being an Architect by profession, I would have loved to see more designs and colors in the system. I hope they will add more design-specific changes with their new releases. Review collected by and hosted on G2.com.

Set of funcionalities, multi product and multidepartment support Review collected by and hosted on G2.com.

user interface handicaps - not possible to filter or order list columns, not possible to add custm fields to lists, report output columns limitation and time periods insufficiently long, ticket post details displayed in a separate views for each post, impossible to add custom fields to tasks. Customer portal is very limited Review collected by and hosted on G2.com.