Easy to use quickly and have experience in multiple domains like troubleshooting issues Review collected by and hosted on G2.com.

Lack of automation and history check out the best way to get data Review collected by and hosted on G2.com.

Vision Helpdesk is a help desk software that allows us to respond to our clients' requests efficiently, saving our time and theirs, it is a solution that provides excellent options to improve the quality of service and increase sales, the features that it offers are perfect and adjust to all kinds of needs. Live support software allows us real-time communication with the power to connect with our customers who are looking for answers about products or services online efficiently. It is the best way to serve our customers from anywhere and from any device. Review collected by and hosted on G2.com.

Leaving behind conventional customer service services, we have obtained Vision Helpdesk, a help desk software that has exceeded our expectations, it is a tool that provides a high-level service and provides confidence and potential to customers, the experience has been unique. Review collected by and hosted on G2.com.

The people support and the way of the working and immediate solution, great value of their Integration

The people are down to earth and eager to help anytime

Sachin - The person with very good technical knowledge

Rehan & Sneha - Amazing personality always ready to help.

Go for it guys most recommended CRM provider in India.

best for their CRM

best for their Support

best for budget also Review collected by and hosted on G2.com.

nothing is there which is about dislike, Review collected by and hosted on G2.com.

The software is simple to use and has been adopted by my customer support team without any hassles. The look and feel of the ticket listing page is quite similar to Outlook, due to which it was easily acceptable. The huge number of real-time reports is something that the management cherished. Review collected by and hosted on G2.com.

There is a line at the bottom of the customer portal "Powered by Vision Helpdesk". There is a cost involved in removing that. I would appreciate it if the same could be removed without any cost. Review collected by and hosted on G2.com.

Vision Helpdesk is an awesome tool for our organization. For all incoming queries coming to us are easily managed by our staff and the admin can distribute it with round robin. Live chat also has a queue feature which is helpful when managing multiple chats. Review collected by and hosted on G2.com.

There is nothing in the software which I can say dislike. Some improvements are possible with existing features like user activities and attendance module with it. Review collected by and hosted on G2.com.

Managing my customer queries has become so easy after using this software. Its simplicity of use packed with robust automation made it a perfect fit for my organization. Review collected by and hosted on G2.com.

I was also looking for Whatsapp as an option for my clients to contact me. This is not available by default. But the Vision Team told me that this would be available in the upcoming versions. Review collected by and hosted on G2.com.

The Reports gave Vision Helpdesk an edge over the other tools that we evaluated. There are so many ready-to-use tabular and graphical reports in the tool. The icing on the cake is that there is also an option where we can generate reports using the custom details that we require.

We use their form builder tool to collect reviews from our visitors. It is simple to set up and easy to use. Review collected by and hosted on G2.com.

There is a limit of 3 months duration for the reports that can be generated from the system. It would be really nice if the duration of report could be of 1 year. Currently, I need to download quarterly reports and merge them to make an annual report. Review collected by and hosted on G2.com.

We were looking for software that could help us manage all our clients and their queries at a centralized location. Vision helpdesk has been more than efficient in satisfying our primary requirements along with extended functionality. The live chat integration with the helpdesk as its base is revolutionary in itself. All the chat transcripts are created as tickets that can be easily monitored and tracked. Review collected by and hosted on G2.com.

The Vision helpdesk integrated with the live chat is all that we were looking for currently. We expect the development team to enhance the software using AI so that the virtual agent and live chat can work more efficiently as a support team. Review collected by and hosted on G2.com.

The ticket management platform offered by Vision Helpdesk is the best that we have seen to date. It has many valuable features, yet everything is so easy to use. The automation in the tool has increased our team efficiency by leaps and bounds. Review collected by and hosted on G2.com.

The design in the current system is quite simple. The marketing team in our organization had requested some design updates in the software. We put that forward to the Vision Helpdesk tool, so they could have this design checked with their future releases. Review collected by and hosted on G2.com.

Vision Helpdesk is a one-stop-shop for all your helpdesk and ITIL requirements. It helps you provide multi-channel support, is open to integration with REST API's and loaded with ITIL functionality too. The centralized inbox allows all your staff to work on customer queries and provide a viable solution to your end-users. Access-related settings will enable us to provide granular access and restrict staff activity to maintain confidentiality and security of data. Review collected by and hosted on G2.com.

We are working with mechanical devices that we wish to keep a record of under assets. They are not detected using auto-scanning as other devices (laptops, desktops, printers, etc.) connected in the same LAN network that get scanned and listed effortlessly. Review collected by and hosted on G2.com.