EI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/4/2015

"Great software with great service"

5/5

What do you like best about Vision Helpdesk?

Vision helpdesk has assisted the non-profit that I represent to manage the large amount of queries we get from the public in a simple and easy to manage way.

The software itself is simple and easy to operate allowing us to set up the required elements necessary to match our needs. The customisation of emails and client portal allows us to keep a consistent brand while requiring little time spend editing the look and feel.

The software is fantastic but what really sets Vision helpdesk apart is the support. When I reach an issue or have a question I am given feedback almost immediately. The Skype channel is particularly useful as it allows me to have a conversation vs an up and down email discussion.

Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

There are a few functionality issues that I had to find workarounds for but given the short development cycles I am confident that the solution will involve in the future. Review collected by and hosted on G2.com.

Recommendations to others considering Vision Helpdesk:

I would highly recommend the product. Review collected by and hosted on G2.com.

What problems is Vision Helpdesk solving and how is that benefiting you?

As a non-profit that is run by volunteers it is difficult to handle all the incoming requests. In the past requests and queries came through to an email address which one person answered. We had no oversight as a board as to the tracking and responses.

Our need was to have a central place where multiple users could access and work on tickets. We also wanted to build a knowledge base as many requests end up with the same answer. Review collected by and hosted on G2.com.

AI

Verified User in Internet

Mid-Market (51-1000 emp.)

1/8/2016

"Best Help Desk"

5/5

What do you like best about Vision Helpdesk?

Vision Helpdesk is great product! The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system. Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

- CAPTCHA default does not change,

- no web chat functional

- add more reports for client module. Review collected by and hosted on G2.com.

JM

Joshua M.

Owner

Small-Business (50 or fewer emp.)

8/4/2015

"Vision Helpdesk"

5/5

What do you like best about Vision Helpdesk?

Vision Helpdesk has been a great tool for us. I run a small IT Business and having a tool like this works great. Their support team and sales team our great also. Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

Everything Vision Helpdesk does is great Review collected by and hosted on G2.com.

Recommendations to others considering Vision Helpdesk:

Make sure your server will allow outside access to SSL for pop3. We had an issue with our server which we were able to fix. I would if you plan to host the product on your own do a downloaded trial and see what you thank. Review collected by and hosted on G2.com.

What problems is Vision Helpdesk solving and how is that benefiting you?

Were being able to keep up with all our support cases, etc. Review collected by and hosted on G2.com.

MM

Marcin M.

Organizator

Computer Games

Small-Business (50 or fewer emp.)

2/12/2016

"For me - it's the best helpdesk software!"

5/5

What do you like best about Vision Helpdesk?

Apps for every Mobile OS (WP, Android, iOS) Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

No polish language - but I translated it! Review collected by and hosted on G2.com.

RM

Roy M.

Owner

E-Learning

Small-Business (50 or fewer emp.)

11/18/2015

"Awesome Service!"

5/5

What do you like best about Vision Helpdesk?

The system is easy to use, has lots of options, and the staff are always ready to help when needed. Review collected by and hosted on G2.com.

What do you dislike about Vision Helpdesk?

We really wish their was an internal chat system/ Review collected by and hosted on G2.com.