--- title: Vision Helpdesk Reviews meta\_title: 'Vision Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 95 reviews by the users' company size, role or industry to find out how Vision Helpdesk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 95 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Vision Helpdesk Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **user-friendly interface** and **multi-channel support** features of Vision Helpdesk for efficient ticket management. [(6 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822296&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Vision Helpdesk, enhancing productivity and streamlining ticket management effectively. [(4 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822620&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Vision Helpdesk, which simplifies ticket management and enhances overall productivity. [(4 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822309&qs=pros-and-cons#reviews) Users benefit from the **efficient ticketing system** of Vision Helpdesk, streamlining workflows and enhancing productivity. [(4 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822694&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Vision Helpdesk, significantly boosting productivity and streamlining ticket management. [(3 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822605&qs=pros-and-cons#reviews) Users find the **steep learning curve** of Vision Helpdesk challenging, requiring significant time and training to master. [(3 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822317&qs=pros-and-cons#reviews) Users often find **limited customization** options in Vision Helpdesk, restricting the ability to meet specific business needs effectively. [(3 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822716&qs=pros-and-cons#reviews) Users find the **complex user interface** of Vision Helpdesk overwhelming, posing a steep learning curve for new users. [(2 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822485&qs=pros-and-cons#reviews) Users find the **outdated and complex user interface** of Vision Helpdesk overwhelming, particularly for newcomers. [(2 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822628&qs=pros-and-cons#reviews) Users struggle with **lack of resources** for automation and documentation, making it hard to access important data. [(2 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822645&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Vision Helpdesk ##### 1. Features Users value the **user-friendly interface** and **multi-channel support** features of Vision Helpdesk for efficient ticket management. [ See 6 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822296&qs=pros-and-cons#reviews) See Related User Reviews ![Himanshu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu P.") HP Himanshu P. Small-Business (50 or fewer emp.) 5.0/5 "Advantages" What do you like about Vision Helpdesk? Vision Helpdesk is a reliable and user-friendly support solution. The interface is clean, features are well-organized, and it really simplifies ticket ![Tim F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim F.") TF Tim F. Mid-Market (51-1000 emp.) 4.0/5 "Vision Helpdesk offers a comprehensive feature set that meets a broad spectrum of business needs" What do you like about Vision Helpdesk? Automations, API access, and Service Catalog are killer features. ##### 2. Automation Users appreciate the **automation features** of Vision Helpdesk, enhancing productivity and streamlining ticket management effectively. [ See 4 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822620&qs=pros-and-cons#reviews) See Related User Reviews ![Tim F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim F.") TF Tim F. Mid-Market (51-1000 emp.) 4.0/5 "Vision Helpdesk offers a comprehensive feature set that meets a broad spectrum of business needs" What do you like about Vision Helpdesk? Automations, API access, and Service Catalog are killer features. ![Bhanu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhanu P.") BP Bhanu P. Small-Business (50 or fewer emp.) 3.5/5 "Efficient and Intuitive: A Must-Have Helpdesk Solution for Streamlined Support" What do you like about Vision Helpdesk? its intuitive interface and the automation features that streamline ticket management and enhance productivity, allowing our team to focus on more com ##### 3. Ease of Use Users appreciate the **ease of use** of Vision Helpdesk, which simplifies ticket management and enhances overall productivity. [ See 4 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822309&qs=pros-and-cons#reviews) See Related User Reviews ![Himanshu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu P.") HP Himanshu P. Small-Business (50 or fewer emp.) 5.0/5 "Advantages" What do you like about Vision Helpdesk? Vision Helpdesk is a reliable and user-friendly support solution. The interface is clean, features are well-organized, and it really simplifies ticket ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "SOC ANALYSE HELP" What do you like about Vision Helpdesk? Easy to use quickly and have experience in multiple domains like troubleshooting issues ##### 4. Efficiency Users benefit from the **efficient ticketing system** of Vision Helpdesk, streamlining workflows and enhancing productivity. [ See 4 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822694&qs=pros-and-cons#reviews) See Related User Reviews SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Useful and versatile" What do you like about Vision Helpdesk? Vision Helpdesk and its responsive support team have always been attentive and helpful. I really like the software's ability to manage multiple brands ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "SOC ANALYSE HELP" What do you like about Vision Helpdesk? Easy to use quickly and have experience in multiple domains like troubleshooting issues ##### 5. Automation Features Users appreciate the **automation features** of Vision Helpdesk, significantly boosting productivity and streamlining ticket management. [ See 3 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822605&qs=pros-and-cons#reviews) See Related User Reviews ![Bhanu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhanu P.") BP Bhanu P. Small-Business (50 or fewer emp.) 3.5/5 "Efficient and Intuitive: A Must-Have Helpdesk Solution for Streamlined Support" What do you like about Vision Helpdesk? its intuitive interface and the automation features that streamline ticket management and enhance productivity, allowing our team to focus on more com ![Shahbuddin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahbuddin A.") A Shahbuddin A. Mid-Market (51-1000 emp.) 5.0/5 "Multi-Channel Support" What do you like about Vision Helpdesk? I like the automation features SLA management and auto-assigning tickets and make workflows much more efficient ### 5 Cons or Disadvantages of Vision Helpdesk ##### 1. Learning Curve Users find the **steep learning curve** of Vision Helpdesk challenging, requiring significant time and training to master. [ See 3 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822317&qs=pros-and-cons#reviews) See Related User Reviews ![Muskan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan k.") MK Muskan k. Small-Business (50 or fewer emp.) 4.5/5 "It offers multi-channel helpdesk, satellite helpdesk, and service desk capabilities." What do you dislike about Vision Helpdesk? One of the main drawbacks of Vision Helpdesk is its complex user interface (UI), which can feel cluttered and overwhelming, especially for new users. ![Shahbuddin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahbuddin A.") A Shahbuddin A. Mid-Market (51-1000 emp.) 5.0/5 "Multi-Channel Support" What do you dislike about Vision Helpdesk? especially for less tech-savvy users. Some advanced features could be better documented ##### 2. Limited Customization Users often find **limited customization** options in Vision Helpdesk, restricting the ability to meet specific business needs effectively. [ See 3 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822716&qs=pros-and-cons#reviews) See Related User Reviews ![Muskan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan k.") MK Muskan k. Small-Business (50 or fewer emp.) 4.5/5 "It offers multi-channel helpdesk, satellite helpdesk, and service desk capabilities." What do you dislike about Vision Helpdesk? One of the main drawbacks of Vision Helpdesk is its complex user interface (UI), which can feel cluttered and overwhelming, especially for new users. ![Bhanu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhanu P.") BP Bhanu P. Small-Business (50 or fewer emp.) 3.5/5 "Efficient and Intuitive: A Must-Have Helpdesk Solution for Streamlined Support" What do you dislike about Vision Helpdesk? customization options can feel limited at times, making it hard to tailor certain features fully to specific business needs. Additionally, the platfor ##### 3. Complexity Users find the **complex user interface** of Vision Helpdesk overwhelming, posing a steep learning curve for new users. [ See 2 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822485&qs=pros-and-cons#reviews) See Related User Reviews ![Tim F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim F.") TF Tim F. Mid-Market (51-1000 emp.) 4.0/5 "Vision Helpdesk offers a comprehensive feature set that meets a broad spectrum of business needs" What do you dislike about Vision Helpdesk? On-prem setup is non-trivial. There are quite a few technical setup steps, but the customer service team was quick to respond and help get us through ![Muskan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan k.") MK Muskan k. Small-Business (50 or fewer emp.) 4.5/5 "It offers multi-channel helpdesk, satellite helpdesk, and service desk capabilities." What do you dislike about Vision Helpdesk? One of the main drawbacks of Vision Helpdesk is its complex user interface (UI), which can feel cluttered and overwhelming, especially for new users. ##### 4. Interface Issues Users find the **outdated and complex user interface** of Vision Helpdesk overwhelming, particularly for newcomers. [ See 2 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822628&qs=pros-and-cons#reviews) See Related User Reviews SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Useful and versatile" What do you dislike about Vision Helpdesk? I believe the UI is just outdated, which can be improved. ![Muskan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan k.") MK Muskan k. Small-Business (50 or fewer emp.) 4.5/5 "It offers multi-channel helpdesk, satellite helpdesk, and service desk capabilities." What do you dislike about Vision Helpdesk? One of the main drawbacks of Vision Helpdesk is its complex user interface (UI), which can feel cluttered and overwhelming, especially for new users. ##### 5. Lack of Resources Users struggle with **lack of resources** for automation and documentation, making it hard to access important data. [ See 2 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822645&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "SOC ANALYSE HELP" What do you dislike about Vision Helpdesk? Lack of automation and history check out the best way to get data ![Shahbuddin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahbuddin A.") A Shahbuddin A. Mid-Market (51-1000 emp.) 5.0/5 "Multi-Channel Support" What do you dislike about Vision Helpdesk? especially for less tech-savvy users. Some advanced features could be better documented ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/vision-helpdesk/competitors/alternatives) RT Roy T. Marketing head Mid-Market (51-1000 emp.) 1/21/2022 "Feature rich , User friendly and Excellet support after purchase" 5/5 What do you like best about Vision Helpdesk? We were looking for a tool that is easy to use, can streamline our client communication, light on the pocket as well as customizable to an extent. Vision Helpdesk has proven to be precisely the software we were looking for! The support staff has also been helpful and proactive in their approach. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? There were a few report-related requirements that were not met with the standard reports available in the software. Although, after careful consideration with the team, we achieved the same using additional customization. Review collected by and hosted on G2.com. Recommendations to others considering Vision Helpdesk: For all those who are looking for helpdesk software that is not conventional, highly customizable, power-packed with features, you should give this product a try. It comes with a no-obligation 30-days free trial, which is like a cherry on top. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? It becomes incredibly hectic to manage multiple communication channels for customer support management. Vision Helpdesk has configured all those and mapped them to a centralized inbox. In addition to that, contracts for vendors are easily managed and perfect. Review collected by and hosted on G2.com. Show More Response from Sachin Jadhav of Vision Helpdesk [Editedit](https://www.g2.com/survey_responses/vision-helpdesk-review-5287485/official_response/edit) Hello Roy, Thank you for posting a five-star review, This shows your faith and confidence in Vision Helpdesk system. We are extremely happy to know how Vision Helpdesk is helping you to manage your customer support. Your review is much appreciated. Once again thank you. Regards, Sachin Jadhav CEO Vision Helpdesk Current UserValidated ReviewerIncentivizedSource: Seller invite SD Sam D. Team Leader Small-Business (50 or fewer emp.) 2/6/2022 "Best helpdesk system with superb support as per requirement" 5/5 What do you like best about Vision Helpdesk? The feature-rich ticket management tool is something that my team fell in love with. The synchronised features and simple interface is what convinced us in moving ahead with Vision Helpdesk. I liked the option of having certain Knowledgebase articles to be made visible only after the client logs in. Also active directory integration is wonderful. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? We are a designing company, their interface seemed quite simple. We have already provided the team with so many design changes for their feature updates. I hope to see a few of them in the tool soon. Review collected by and hosted on G2.com. Recommendations to others considering Vision Helpdesk: We highly recommend using the Vision helpdesk for customer support and live chat. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? I'm able to manage my customer support more efficiently. My clients are also happy with a dedicated interface to submit tickets. I am using the Knowledgebase to showcase different designs to my clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MB Max B. Education administrator Small-Business (50 or fewer emp.) 1/8/2022 "Superb Customer support software with ITIL features - Vision Helpdesk" 5/5 What do you like best about Vision Helpdesk? Vision Helpdesk is a very user-friendly software, and my staff required minimum to no effort switching to this platform. The support staff is very cooperative, and any query raised would get resolved within the stipulated timeframe. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? An elaborate billing system to track the total revenue generated would have been great. Nonetheless, the existing provisions allow us to comply with the basic billing requirements. We have suggested them for the billing feature we require. Review collected by and hosted on G2.com. Recommendations to others considering Vision Helpdesk: We highly recommend using the Vision helpdesk for Incident management and Asset tracking, as it would help save your time and grow your business. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? IT Asset management feature is helpful as it helps us to keep track of all the assets and CI. Data privacy has always been an essential aspect for us. We assigned the hardware asset to our clients, and the system maintained complete confidentiality. Hence, our pain points were recognized and adequately addressed using this software. Review collected by and hosted on G2.com. Show More Response from Sachin Jadhav of Vision Helpdesk [Editedit](https://www.g2.com/survey_responses/vision-helpdesk-review-5258660/official_response/edit) Hello Max, Hope you are doing Great! Thank you for your review, We appreciate your time in writing this review. We have noted your ticket billing changes or the feature requests. We will try to get it added soon in our upcoming versions. It's our pleasure to know the IT asset management feature is being helpful to manage your IT assets. Once again thank you for your kind words. Regards, Sachin Jadhav CEO Vision Helpdesk https://www.visionhelpdesk.com 1/12/2022 Current UserValidated ReviewerSource: Organic DB Dani B. System Administrator Mid-Market (51-1000 emp.) 1/19/2022 "Vision Helpdesk - The power of simplicity" 4.5/5 What do you like best about Vision Helpdesk? Easy installation, sice it is running on a web server. The system's simplicity to be used by an inexperienced end-user or staff member makes it an easy and powerful solution with its built-in tools. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? Documentation seemed outdated, and the support team would request credentials to access the system for troubleshooting issues - do not sound appropriate. Also, the agent used to capture assets needs a lot of improvements. Review collected by and hosted on G2.com. Recommendations to others considering Vision Helpdesk: You are free to compare it to other solutions, but I can guarantee that you will have difficulties finding a robust and straightforward solution like it. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? As a helpdesk solution, the main benefit would be tracking customers incidents, time management for the staff, and good reporting about staff performance in handling the tickets. All these will allow appraising both end-users and staff members' knowledge, which can help businesses run proper training. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Roy L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roy L.") RL Roy L. מייסד Deserve-IT Small-Business (50 or fewer emp.) 12/27/2021 "Vision helpdesk is amazing!" 4.5/5 What do you like best about Vision Helpdesk? We are a cloud services provider that provides service to thousands of users. Thanks to the system's flexibility and the supplier's great support team - we perform a lot of automation that simplifies the support process and allows us to accurately record the number of actual users and as a result - our billing is correct. The service reports are written for us and provide to the customer and us transparent information about our service desk performance. The system is flexible, works fairly quickly, is easy and simple to operate and supports our native language - Hebrew. We are also use the virtual agent feature - this feature provides auto solutions and answers to customers, which reduces the load from our service desk center. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? The service reports are very basic. It is necessary to write dedicated reports, which involves a one-time cost. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? Proper billing for customers Dedicated KPIs as per customer requirement Dedicated portal for each client Review collected by and hosted on G2.com. Show More Response from Sachin Jadhav of Vision Helpdesk [Editedit](https://www.g2.com/survey_responses/vision-helpdesk-review-5232149/official_response/edit) Hello Roy, Thank you so much for your kind words for Vision Helpdesk. We are happy to see how your company is leveraging the Multi-Company or Satellite Help Desk features. It's our pleasure to listen to our customers especially those who have been using our tools for a long time. Since our products cater to different industries it's always a challenge to provide in-built reports that will satisfy all customer's requirements. With a small one-time fee, we can develop an industry specify report, and if it is generalized we can surely include it in upcoming version releases. Feel free to write us at support@visionhelpdesk.com for any additional request of features we will surely evaluate them for future releases. Thanks again, Regards, Sachin Jadhav CEO Vision Helpdesk 6/27/2022 Current UserValidated ReviewerSource: Organic HT Harshavardhan T. Student Small-Business (50 or fewer emp.) 12/18/2021 "Amazing Product" 5/5 What do you like best about Vision Helpdesk? Vision Helpdesk is an excellent helpdesk to have. I currently have a Satellite helpdesk, and it can do everything I ever wanted in a Helpdesk software! Every support agent at Vision Helpdesk is beneficial and is always reliable. They are almost available 24/7, which is excellent customer support. I would recommend Vision Helpdesk for anyone looking for an accessible maintenance helpdesk but very powerful. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? There is one drawback with Vision Helpdesk. You cannot remove the branding of their 'Helpdesk by Vision Helpdesk', even if you have a paid subscription. You would have to pay a $500 USD one-time fee for the branding removal, which would be great to have removed for free if you were on a higher plan. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? I could do all my tasks in the Vision helpdesk. I can connect all the integrations and SSO as they have 10+ SSO providers. With this, all my things were in one place. Review collected by and hosted on G2.com. Show More 6/18/2022 Current UserValidated ReviewerSource: Organic SL Shantilal L. Director Mid-Market (51-1000 emp.) 1/20/2022 "Live chat tool is superb and interactive with Vision helpdesk" 5/5 What do you like best about Vision Helpdesk? Vision Helpdesk is power-packed with so many features! A single software can assist you with functionality that usually requires different tools. Helpdesk product fully integrated with Live chat tool is added advantage for us. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? The blabby module includes text messages for a one-on-one chat and group communication. It should have more features like audio and video calling to conduct staff meetings. Review collected by and hosted on G2.com. Recommendations to others considering Vision Helpdesk: Vision Helpdesk is definitely worth giving a try because you will not go elsewhere. The user interface is friendly and adaptive. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? The live chat feature is amazing. It is a helpdesk built around chat which doubles the features. All the conversations over live chat are saved as tickets in the system that allows my staff to manage all customer queries and provide support in real time basis. Review collected by and hosted on G2.com. Show More Response from Sachin Jadhav of Vision Helpdesk [Editedit](https://www.g2.com/survey_responses/vision-helpdesk-review-5284240/official_response/edit) Dear Shantilal, Thank you for your valuable feedback, we appreciate your review. We are surely listening to the features you have requested for the staff collaboration platform. Best I remain, Sachin Jadhav CEO Vision Helpdesk Current UserValidated ReviewerSource: Organic GM George M. project Manager Small-Business (50 or fewer emp.) 1/28/2022 "Vision Helpdesk - Multi-brand helpdesk with Office 365 integration" 5/5 What do you like best about Vision Helpdesk? Vision helpdesk is single software to handle emails coming in from my vendors, customers, and resellers. The Satellite Desk software allows me to have different portals for my vendors, customers, and resellers. Each end-user web portal has its ticket submission page and knowledgebase, which helps me categorize the content for each type. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? The look of the software is quite simple. It would be nice to have more designs and graphics. I have put this forward to the Vision Team to implement in their future versions. Review collected by and hosted on G2.com. Recommendations to others considering Vision Helpdesk: I would recommend all to use this software. It is user-friendly and has so much to offer. Our team is excited and motivated to explore the software more, as the software has good automation and many valuable features. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? Vision helpdesk manages queries from my vendors, customers, and resellers. Providing each of them with a dedicated portal for their questions and also individual Knowledgebase. Staff Assignment, Escalations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite RD Rohan D. Architect firm owner Small-Business (50 or fewer emp.) 1/14/2022 "Vision Helpdesk - Best Help desk software" 5/5 What do you like best about Vision Helpdesk? The Knowledgebase allows me to display the different designs and structures to my end users and get their reviews. Also, I can keep a check on my Facebook Channel directly from the software. The Vision Support Team helped me configure the software. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? Overall the system looks professional. However, being an Architect by profession, I would have loved to see more designs and colors in the system. I hope they will add more design-specific changes with their new releases. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? I can manage the inquiries for my business in a single place. It saves time for my team and me. And my existing customer can contact me with my web portal and email for their new design requirements. Review collected by and hosted on G2.com. Show More Response from Sachin Jadhav of Vision Helpdesk [Editedit](https://www.g2.com/survey_responses/vision-helpdesk-review-5272199/official_response/edit) Hello Rohan, Thank you for your valuable feedback, It is really helpful for our users. Regards, Sachin Jadhav CEO Vision Helpdesk 1/18/2022 Current UserValidated ReviewerSource: Organic PT Paulo T. Customer Care Manager Mid-Market (51-1000 emp.) 1/18/2022 "PJT's review" 3.5/5 What do you like best about Vision Helpdesk? Set of funcionalities, multi product and multidepartment support Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? user interface handicaps - not possible to filter or order list columns, not possible to add custm fields to lists, report output columns limitation and time periods insufficiently long, ticket post details displayed in a separate views for each post, impossible to add custom fields to tasks. Customer portal is very limited Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? We are using Vision helpdesk in a multiproduct Customer Care help-desk Team, for our flagship product edoclink (a microsoft web application document management and workflow platform) and its satellite applications Review collected by and hosted on G2.com. Show More Response from Sachin Jadhav of Vision Helpdesk [Editedit](https://www.g2.com/survey_responses/vision-helpdesk-review-5279071/official_response/edit) Thank you Paulo for taking out time to review Vision Helpdesk, We appreciate your review :) I have asked our team to reach you to see the issues that you have raised can be sorted. I am sure the tool is customizable and our development team can help you with it. Again, feel free to reach our team on Skype - vision.helpdesk - our team will be happy to help you. 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