--- title: Vision Helpdesk Reviews meta\_title: 'Vision Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 95 reviews by the users' company size, role or industry to find out how Vision Helpdesk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 95 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Vision Helpdesk Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **user-friendly interface** and **multi-channel support** features of Vision Helpdesk for efficient ticket management. [(6 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822296&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Vision Helpdesk, enhancing productivity and streamlining ticket management effectively. [(4 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822620&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Vision Helpdesk, which simplifies ticket management and enhances overall productivity. [(4 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822309&qs=pros-and-cons#reviews) Users benefit from the **efficient ticketing system** of Vision Helpdesk, streamlining workflows and enhancing productivity. [(4 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822694&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Vision Helpdesk, significantly boosting productivity and streamlining ticket management. [(3 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822605&qs=pros-and-cons#reviews) Users find the **steep learning curve** of Vision Helpdesk challenging, requiring significant time and training to master. [(3 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822317&qs=pros-and-cons#reviews) Users often find **limited customization** options in Vision Helpdesk, restricting the ability to meet specific business needs effectively. [(3 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822716&qs=pros-and-cons#reviews) Users find the **complex user interface** of Vision Helpdesk overwhelming, posing a steep learning curve for new users. [(2 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822485&qs=pros-and-cons#reviews) Users find the **outdated and complex user interface** of Vision Helpdesk overwhelming, particularly for newcomers. [(2 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822628&qs=pros-and-cons#reviews) Users struggle with **lack of resources** for automation and documentation, making it hard to access important data. [(2 mentions)](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822645&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Vision Helpdesk ##### 1. Features Users value the **user-friendly interface** and **multi-channel support** features of Vision Helpdesk for efficient ticket management. [ See 6 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822296&qs=pros-and-cons#reviews) See Related User Reviews ![Himanshu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu P.") HP Himanshu P. Small-Business (50 or fewer emp.) 5.0/5 "Advantages" What do you like about Vision Helpdesk? Vision Helpdesk is a reliable and user-friendly support solution. The interface is clean, features are well-organized, and it really simplifies ticket ![Tim F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim F.") TF Tim F. Mid-Market (51-1000 emp.) 4.0/5 "Vision Helpdesk offers a comprehensive feature set that meets a broad spectrum of business needs" What do you like about Vision Helpdesk? Automations, API access, and Service Catalog are killer features. ##### 2. Automation Users appreciate the **automation features** of Vision Helpdesk, enhancing productivity and streamlining ticket management effectively. [ See 4 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822620&qs=pros-and-cons#reviews) See Related User Reviews ![Tim F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim F.") TF Tim F. Mid-Market (51-1000 emp.) 4.0/5 "Vision Helpdesk offers a comprehensive feature set that meets a broad spectrum of business needs" What do you like about Vision Helpdesk? Automations, API access, and Service Catalog are killer features. ![Bhanu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhanu P.") BP Bhanu P. Small-Business (50 or fewer emp.) 3.5/5 "Efficient and Intuitive: A Must-Have Helpdesk Solution for Streamlined Support" What do you like about Vision Helpdesk? its intuitive interface and the automation features that streamline ticket management and enhance productivity, allowing our team to focus on more com ##### 3. Ease of Use Users appreciate the **ease of use** of Vision Helpdesk, which simplifies ticket management and enhances overall productivity. [ See 4 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822309&qs=pros-and-cons#reviews) See Related User Reviews ![Himanshu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu P.") HP Himanshu P. Small-Business (50 or fewer emp.) 5.0/5 "Advantages" What do you like about Vision Helpdesk? Vision Helpdesk is a reliable and user-friendly support solution. The interface is clean, features are well-organized, and it really simplifies ticket ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "SOC ANALYSE HELP" What do you like about Vision Helpdesk? Easy to use quickly and have experience in multiple domains like troubleshooting issues ##### 4. Efficiency Users benefit from the **efficient ticketing system** of Vision Helpdesk, streamlining workflows and enhancing productivity. [ See 4 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822694&qs=pros-and-cons#reviews) See Related User Reviews SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Useful and versatile" What do you like about Vision Helpdesk? Vision Helpdesk and its responsive support team have always been attentive and helpful. I really like the software's ability to manage multiple brands ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "SOC ANALYSE HELP" What do you like about Vision Helpdesk? Easy to use quickly and have experience in multiple domains like troubleshooting issues ##### 5. Automation Features Users appreciate the **automation features** of Vision Helpdesk, significantly boosting productivity and streamlining ticket management. [ See 3 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822605&qs=pros-and-cons#reviews) See Related User Reviews ![Bhanu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhanu P.") BP Bhanu P. Small-Business (50 or fewer emp.) 3.5/5 "Efficient and Intuitive: A Must-Have Helpdesk Solution for Streamlined Support" What do you like about Vision Helpdesk? its intuitive interface and the automation features that streamline ticket management and enhance productivity, allowing our team to focus on more com ![Shahbuddin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahbuddin A.") A Shahbuddin A. Mid-Market (51-1000 emp.) 5.0/5 "Multi-Channel Support" What do you like about Vision Helpdesk? I like the automation features SLA management and auto-assigning tickets and make workflows much more efficient ### 5 Cons or Disadvantages of Vision Helpdesk ##### 1. Learning Curve Users find the **steep learning curve** of Vision Helpdesk challenging, requiring significant time and training to master. [ See 3 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822317&qs=pros-and-cons#reviews) See Related User Reviews ![Muskan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan k.") MK Muskan k. Small-Business (50 or fewer emp.) 4.5/5 "It offers multi-channel helpdesk, satellite helpdesk, and service desk capabilities." What do you dislike about Vision Helpdesk? One of the main drawbacks of Vision Helpdesk is its complex user interface (UI), which can feel cluttered and overwhelming, especially for new users. ![Shahbuddin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahbuddin A.") A Shahbuddin A. Mid-Market (51-1000 emp.) 5.0/5 "Multi-Channel Support" What do you dislike about Vision Helpdesk? especially for less tech-savvy users. Some advanced features could be better documented ##### 2. Limited Customization Users often find **limited customization** options in Vision Helpdesk, restricting the ability to meet specific business needs effectively. [ See 3 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822716&qs=pros-and-cons#reviews) See Related User Reviews ![Muskan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan k.") MK Muskan k. Small-Business (50 or fewer emp.) 4.5/5 "It offers multi-channel helpdesk, satellite helpdesk, and service desk capabilities." What do you dislike about Vision Helpdesk? One of the main drawbacks of Vision Helpdesk is its complex user interface (UI), which can feel cluttered and overwhelming, especially for new users. ![Bhanu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhanu P.") BP Bhanu P. Small-Business (50 or fewer emp.) 3.5/5 "Efficient and Intuitive: A Must-Have Helpdesk Solution for Streamlined Support" What do you dislike about Vision Helpdesk? customization options can feel limited at times, making it hard to tailor certain features fully to specific business needs. Additionally, the platfor ##### 3. Complexity Users find the **complex user interface** of Vision Helpdesk overwhelming, posing a steep learning curve for new users. [ See 2 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822485&qs=pros-and-cons#reviews) See Related User Reviews ![Tim F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim F.") TF Tim F. Mid-Market (51-1000 emp.) 4.0/5 "Vision Helpdesk offers a comprehensive feature set that meets a broad spectrum of business needs" What do you dislike about Vision Helpdesk? On-prem setup is non-trivial. There are quite a few technical setup steps, but the customer service team was quick to respond and help get us through ![Muskan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan k.") MK Muskan k. Small-Business (50 or fewer emp.) 4.5/5 "It offers multi-channel helpdesk, satellite helpdesk, and service desk capabilities." What do you dislike about Vision Helpdesk? One of the main drawbacks of Vision Helpdesk is its complex user interface (UI), which can feel cluttered and overwhelming, especially for new users. ##### 4. Interface Issues Users find the **outdated and complex user interface** of Vision Helpdesk overwhelming, particularly for newcomers. [ See 2 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822628&qs=pros-and-cons#reviews) See Related User Reviews SS Saurabh S. Small-Business (50 or fewer emp.) 4.0/5 "Useful and versatile" What do you dislike about Vision Helpdesk? I believe the UI is just outdated, which can be improved. ![Muskan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan k.") MK Muskan k. Small-Business (50 or fewer emp.) 4.5/5 "It offers multi-channel helpdesk, satellite helpdesk, and service desk capabilities." What do you dislike about Vision Helpdesk? One of the main drawbacks of Vision Helpdesk is its complex user interface (UI), which can feel cluttered and overwhelming, especially for new users. ##### 5. Lack of Resources Users struggle with **lack of resources** for automation and documentation, making it hard to access important data. [ See 2 mentions ](https://www.g2.com/products/vision-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1822645&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "SOC ANALYSE HELP" What do you dislike about Vision Helpdesk? Lack of automation and history check out the best way to get data ![Shahbuddin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahbuddin A.") A Shahbuddin A. Mid-Market (51-1000 emp.) 5.0/5 "Multi-Channel Support" What do you dislike about Vision Helpdesk? especially for less tech-savvy users. Some advanced features could be better documented ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/vision-helpdesk/competitors/alternatives) ![Verified User in Investment Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Banking") UI Verified User in Investment Banking Small-Business (50 or fewer emp.) 10/24/2024 "SOC ANALYSE HELP" 2.5/5 What do you like best about Vision Helpdesk? Easy to use quickly and have experience in multiple domains like troubleshooting issues Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? Lack of automation and history check out the best way to get data Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? Customer Service Engine and the implementation of cs activities Review collected by and hosted on G2.com. Show More 10/26/2024 Validated ReviewerIncentivizedSource: G2 invite ![Federico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Federico C.") FC Federico C. Human Resources Specialist Enterprise (\> 1000 emp.) 4/5/2023 "Help desk software, service desk and live chat software." 4.5/5 What do you like best about Vision Helpdesk? Vision Helpdesk is a help desk software that allows us to respond to our clients' requests efficiently, saving our time and theirs, it is a solution that provides excellent options to improve the quality of service and increase sales, the features that it offers are perfect and adjust to all kinds of needs. Live support software allows us real-time communication with the power to connect with our customers who are looking for answers about products or services online efficiently. It is the best way to serve our customers from anywhere and from any device. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? Leaving behind conventional customer service services, we have obtained Vision Helpdesk, a help desk software that has exceeded our expectations, it is a tool that provides a high-level service and provides confidence and potential to customers, the experience has been unique. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? A help desk software that would improve the way in which we address the requirements of our clients in record time with security and professionalism was what we were looking for when we came across Vision Helpdesk, a software that has increased the productivity of the team and has offered us the better tools to provide a complete and immediate service to our customers without making them wait too long, it is a flexible and powerful solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Anurag T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag T.") AT Anurag T. Help Desk Manager Small-Business (50 or fewer emp.) 8/17/2023 "Amazing understanding and very much supportive" 5/5 What do you like best about Vision Helpdesk? The people support and the way of the working and immediate solution, great value of their Integration The people are down to earth and eager to help anytime Sachin - The person with very good technical knowledge Rehan & Sneha - Amazing personality always ready to help. Go for it guys most recommended CRM provider in India. best for their CRM best for their Support best for budget also Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? nothing is there which is about dislike, Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? Live chat Calling Integration Tkt system Auto bot Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MA Manish A. Administrator Mid-Market (51-1000 emp.) 5/28/2022 "Vision Helpdesk - A simple, yet power packed customer support software" 5/5 What do you like best about Vision Helpdesk? The software is simple to use and has been adopted by my customer support team without any hassles. The look and feel of the ticket listing page is quite similar to Outlook, due to which it was easily acceptable. The huge number of real-time reports is something that the management cherished. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? There is a line at the bottom of the customer portal "Powered by Vision Helpdesk". There is a cost involved in removing that. I would appreciate it if the same could be removed without any cost. Review collected by and hosted on G2.com. Recommendations to others considering Vision Helpdesk: This is the best software with these many useful features at this economical price. My team is very happy with Vision Helpdesk. I would suggest that you give it a try. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? Providing efficient end-user support and monitoring my staff performance are one of the few ways that we have benefited from Vision Helpdesk. Also, the service received from them across different channels is instant and satisfactory. Review collected by and hosted on G2.com. Show More Response from Sachin Jadhav of Vision Helpdesk [Editedit](https://www.g2.com/survey_responses/vision-helpdesk-review-6677464/official_response/edit) Hello Manish, Thank you for your review, We are glad our multi-company help desk software features are a perfect fit for your end-user support business. Regarding the Branding removal fee, It's a small fee compared to the features you get. We may consider offering 10% discount if you wish to purchase the service. Again thank you for your time. If you have any technical queries feel free to add our staff on Skype vision.helpdesk and IM us. We will be happy to assist. Regards. Sachin Jadhav CEO Vision Helpdesk Current UserValidated ReviewerSource: Organic ![Kaustubh Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaustubh Y.") KY Kaustubh Y. Graduate Student Small-Business (50 or fewer emp.) 8/19/2022 "User friendly helpdesk software with live chat" 5/5 What do you like best about Vision Helpdesk? Vision Helpdesk is an awesome tool for our organization. For all incoming queries coming to us are easily managed by our staff and the admin can distribute it with round robin. Live chat also has a queue feature which is helpful when managing multiple chats. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? There is nothing in the software which I can say dislike. Some improvements are possible with existing features like user activities and attendance module with it. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? We have multiple queries received through email or using the internal portal. Those are easily managed and distributed to solve in a given time. With live chat, our expert staff can reply quickly on some priority issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DS Daniel S. Administrator Small-Business (50 or fewer emp.) 5/18/2022 "Amazing software for managing customer support" 5/5 What do you like best about Vision Helpdesk? Managing my customer queries has become so easy after using this software. Its simplicity of use packed with robust automation made it a perfect fit for my organization. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? I was also looking for Whatsapp as an option for my clients to contact me. This is not available by default. But the Vision Team told me that this would be available in the upcoming versions. Review collected by and hosted on G2.com. Recommendations to others considering Vision Helpdesk: If you are looking to efficiently manage your customer support, that too with a limited budget, then Vision Helpdesk is the place to go. The best thing that I liked about Vision Helpdesk is that there are no hidden charges. I would suggest that you take a look at the 30 days free trial that they offer, before going ahead with the software. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? My staff is now able to provide seamless customer support, without being stressed about missing out on anything. Thanks to the amazing automation that Vision Helpdesk offers. My clients on the other hand are happy, as they are receiving quick replies and resolutions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JB James B. Admin Small-Business (50 or fewer emp.) 2/7/2022 "Best customer support software for our organization." 5/5 What do you like best about Vision Helpdesk? The Reports gave Vision Helpdesk an edge over the other tools that we evaluated. There are so many ready-to-use tabular and graphical reports in the tool. The icing on the cake is that there is also an option where we can generate reports using the custom details that we require. We use their form builder tool to collect reviews from our visitors. It is simple to set up and easy to use. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? There is a limit of 3 months duration for the reports that can be generated from the system. It would be really nice if the duration of report could be of 1 year. Currently, I need to download quarterly reports and merge them to make an annual report. Review collected by and hosted on G2.com. Recommendations to others considering Vision Helpdesk: The customer support is quick and efficient. They charge for staff licenses. After that, there are no restrictions on any of the tool's features. I would recommend all my counterparts to use Vision Helpdesk. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? We can manage the reviews submitted by our visitors and leads using Vision Helpdesk Software. Their reports feature allows us to get a quick overview of our performance on daily, weekly and monthly basis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JL Jeremy L. Administrator Small-Business (50 or fewer emp.) 2/4/2022 "Best Customer Support Tool with Live Chat" 5/5 What do you like best about Vision Helpdesk? We were looking for software that could help us manage all our clients and their queries at a centralized location. Vision helpdesk has been more than efficient in satisfying our primary requirements along with extended functionality. The live chat integration with the helpdesk as its base is revolutionary in itself. All the chat transcripts are created as tickets that can be easily monitored and tracked. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? The Vision helpdesk integrated with the live chat is all that we were looking for currently. We expect the development team to enhance the software using AI so that the virtual agent and live chat can work more efficiently as a support team. Review collected by and hosted on G2.com. Recommendations to others considering Vision Helpdesk: Vision helpdesk is amazing software with functionality that can cover all your requirements as well as any extended functionality that you were looking for. It is a browser-based software that is lightweight and highly customizable. The support staff is very helpful and proactive in providing assistance round the clock. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? Initially, we had a third-party chat tool for providing real-time support to our clients. The system could not keep a track of the chat record due to which there was a lacuna in communication. The chat record was not easily accessible. After we switched to the Vision helpdesk, the queries received through all the channels are properly handled and an effective resolution is provided. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JP Joseph P. Administrator Small-Business (50 or fewer emp.) 2/4/2022 "Truly Amazing and Superb Customer Support Platform" 5/5 What do you like best about Vision Helpdesk? The ticket management platform offered by Vision Helpdesk is the best that we have seen to date. It has many valuable features, yet everything is so easy to use. The automation in the tool has increased our team efficiency by leaps and bounds. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? The design in the current system is quite simple. The marketing team in our organization had requested some design updates in the software. We put that forward to the Vision Helpdesk tool, so they could have this design checked with their future releases. Review collected by and hosted on G2.com. Recommendations to others considering Vision Helpdesk: I don't think you would find another ticket management software of such excellent capability at this throwaway price. We have spent over three weeks evaluating different tools before going ahead with Vision Helpdesk. We would recommend not just the web hosting companies but also all the businesses that provide customer support in some other manner to use this tool. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? Managing the customer inquiries was a pain before we switched over to Vision Helpdesk. We can now have our expertised team focus on client assistance and query resolution, without worrying about management of different channels. Incident and Knowledgebase Management packed with automation has made our life easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GS Ganesh S. Managing Director Mid-Market (51-1000 emp.) 1/22/2022 "Happy Automating, Round robin and asset tracking - Vision helpdesk great work!" 5/5 What do you like best about Vision Helpdesk? Vision Helpdesk is a one-stop-shop for all your helpdesk and ITIL requirements. It helps you provide multi-channel support, is open to integration with REST API's and loaded with ITIL functionality too. The centralized inbox allows all your staff to work on customer queries and provide a viable solution to your end-users. Access-related settings will enable us to provide granular access and restrict staff activity to maintain confidentiality and security of data. Review collected by and hosted on G2.com. What do you dislike about Vision Helpdesk? We are working with mechanical devices that we wish to keep a record of under assets. They are not detected using auto-scanning as other devices (laptops, desktops, printers, etc.) connected in the same LAN network that get scanned and listed effortlessly. Review collected by and hosted on G2.com. Recommendations to others considering Vision Helpdesk: Vision Helpdesk is fantastic software. We recommend it to everyone looking to manage staff productivity, track assets and provide customer support. Our overall experience has been positive and exceptional. Review collected by and hosted on G2.com. What problems is Vision Helpdesk solving and how is that benefiting you? Vision helpdesk has many features, such as assigning customer queries to a specific department or even to a respective staff member. It helps minimize confusion and duplication of work at our end. SLA feature assists in keeping a tab on all the incoming query requests and ensures that the queries are responded to promptly. The roaster system allows equal distribution of customer queries to all the available staff. Review collected by and hosted on G2.com. Show More Response from Sachin Jadhav of Vision Helpdesk [Editedit](https://www.g2.com/survey_responses/vision-helpdesk-review-5288950/official_response/edit) Hello Ganesh, Thank you for your awesome review, We highly appreciate it. Thank you for your kind words for Vision Helpdesk - It motivates our team to deliver the best. 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