The transparency the platform provides to the sales team has had a direct impact on the volume of queries that come to my team. Reps can see their own calculations, trace their own numbers, and understand exactly why they received what they received. The Dynamics integration works cleanly and the data sync has been reliable. Admin tasks that used to require significant manual effort are largely automated now. Review collected by and hosted on G2.com.
The user permissions configuration took some time to set up correctly for our org structure. Once it was right it has worked well, just needed more attention upfront than I anticipated. Review collected by and hosted on G2.com.