--- title: VirtualSpirits Reviews meta_title: 'VirtualSpirits Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how VirtualSpirits works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 7 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # VirtualSpirits Reviews **Vendor:** VirtualSpirits **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.3/5.0 **Total Reviews:** 7 ## About VirtualSpirits VirtualSpirits offers automatic chat and live chat software that helps businesses to convert visitors into leads and customers. ## VirtualSpirits Pros & Cons **What users like:** - Users value the **easy creation** of virtual chatbots with VirtualSpirits, enhancing customer interaction and support. (2 reviews) - Users find VirtualSpirits **helpful** for engaging website visitors and addressing their needs through effective chatbots. (2 reviews) - Users find the **ease of implementation** of VirtualSpirits beneficial for managing initial customer interactions efficiently. (1 reviews) - Users find VirtualSpirits to be very **easy to use** , facilitating effective customer interactions effortlessly. (1 reviews) - Users find **implementation easy** , allowing for quick setup and efficient management of customer interactions. (1 reviews) **What users dislike:** - Users struggle with **chat management** , finding difficulties in customizing chatbot interactions to reflect their brand's tone. (2 reviews) - Users face **data inaccuracy** that hampers efficiency by causing lead information to get stranded between systems. (1 reviews) - Users face **integration issues** that hinder data transfer and slow down sales due to double-entry work. (1 reviews) - Users find **limited customization options** in VirtualSpirits frustrating, hindering the ability to tailor interactions to brand messaging. (1 reviews) - Users experience **performance issues** with VirtualSpirits, facing inefficient data transfer and slowed sales processes. (1 reviews) ## VirtualSpirits Reviews ### 1. Ordinary communication with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Dhammika M. | Project Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2024 **What do you like best about VirtualSpirits?** I was able to let VirtualSpirits handle simple conversation and initial frequently asked questions. It helped me for handling more sophisticated customer queries. The preliminary phase of implementing the software was easy to commence. **What do you dislike about VirtualSpirits?** VirtualSpirits customization was very much an issue since there were barely many choices to make. One of the main issues I faced was difficulty in managing the interactions of the chatbot in order to provide the company’s brand tone and message. **What problems is VirtualSpirits solving and how is that benefiting you?** VirtualSpirits did serve to provide a solution to the initial flood of basic customer queries that would otherwise have diverted my attention from more complex problems. The worst thing about it is the inability to customize its features so that it is fully compatible with other systems and our brand image. ### 2. Useful when a personal approach is needed **Rating:** 4.5/5.0 stars **Reviewed by:** Hakim T. | Senior Sales Associate, Electrical/Electronic Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about VirtualSpirits?** Initial dialog templates in VirtualSpirits were useful in handling most customer queries and ease of creating a new conversation flow or structure using the drag-and-drop feature. **What do you dislike about VirtualSpirits?** This led me to find the COVID-19 chatbots small in possibilities of customizations. What I left out is the flexibility to freely select the manner that the chatbot speaks. **What problems is VirtualSpirits solving and how is that benefiting you?** VirtualSpirits for sure improved the customer support in our company as they were always available for basic questions. The chatbots handled basic inquiries and filtered out genuine prospects, allowing my team to attend to more intricate client relations. ### 3. Create an automatic IA responder for chats **Rating:** 5.0/5.0 stars **Reviewed by:** Arturo G. | BIM RESIDENT, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about VirtualSpirits?** Its Ease to use and works good with other apps , have to menay options to personalice answers **What do you dislike about VirtualSpirits?** The cost of the licence premium its expensive maybe can be a little cheap **What problems is VirtualSpirits solving and how is that benefiting you?** Create a good ChatBoot to a especific business costumers - [View VirtualSpirits pricing details and edition comparison](https://www.g2.com/products/virtualspirits/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A25%3A11+-0500&secure%5Bsession_id%5D=467625fa-091e-45bc-a2ed-8809e57d2486&secure%5Btoken%5D=ba53e865d5d273d7837c36d38c770988582a2d0a605c2216be80d15d39b159b8&format=llm_user) ## VirtualSpirits Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation ## Top VirtualSpirits Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,064 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,373 reviews)