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Virtual Zone

Virtual Zone Alternatives & Competitors

(1)3.5 out of 5

Looking for alternatives to Virtual Zone? Tons of people want Customer Self-Service Software. What's difficult is finding out whether or not the software you choose is right for you. Freshdesk, Zoho Desk, Zendesk Support Suite, and Salesforce Service Cloud are the most popular alternatives and competitors to Virtual Zone.

Top Alternatives to Virtual Zone

  • Freshdesk
  • Zoho Desk
  • Zendesk Support Suite
  • Salesforce Service Cloud
  • LiveAgent

Top 20 Alternatives & Competitors to Virtual Zone

    #1
    #1
  1. Freshdesk

    (2,341)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Virtual Zone:
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Virtual Zone:

    RE
    The possibility to have a multi-guests and teams management in addition to be capable of recording international incoming calls for sales or support queries. Freshdesk has been an asset for...Read more
    #2
    #2
  3. Zoho Desk

    (2,665)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Virtual Zone:
  4. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Virtual Zone:

    AL
    SSO with Azure Jira Integration Activity feed for ticket notifications on updates Competitive pricing with a lot features Having a Remote Tool included which makes it easier for support
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Virtual Zone:
  6. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Virtual Zone:

    AG
    The integration assets between ticket applications when working on accounts is a smooth experience. The ability to have actions that generate windows from TalkDesk and Support is a confluent,...Read more
    #4
    #4
  7. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Virtual Zone:
  8. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Virtual Zone:

    LK
    The thing I like the best about Salesforce is the performance; our previous CRM was at least 5 times slower. Searching and loading any type of records such as accounts or activities took for ever....Read more
    #5
    #5
  9. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Virtual Zone:
  10. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Virtual Zone:

    MW
    I like the most, that Live Agent allows a seamless integration of many communication channels, such as Emal, Facebook, Twitter, and many more. I´ve not found any more feature-rich and yet easy to...Read more
    #6
    #6
  11. Intercom

    (1,251)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Virtual Zone:
  12. Intercom allows you to communicate personally with every single customer.

    Categories in common with Virtual Zone:

    JB
    the layout and ease of use of the different tabs and such.
    #7
    #7
  13. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Virtual Zone:
  14. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Virtual Zone:

    Mauro R.
    MR
    The service desk help a lot to track different IT support activities and provide a tool to monitor the SLA provided by compny that is working with us.
    #8
    #8
  15. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Virtual Zone:
  16. A powerful customer support suite with a focus on collaboration.

    Categories in common with Virtual Zone:

    UH
    It's easy to work with in most the areas I use it for.
    #9
    #9
  17. HubSpot Service Hub

    (519)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Virtual Zone:
  18. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Virtual Zone:

    Anon Y.
    AY
    It is easy to build up from zero, but offers enough resources to expand and built upon. Inserting links to service hubs & articles is super easy within Hubspot. After sending out links to...Read more
    #10
    #10
  19. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Virtual Zone:
  20. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Virtual Zone:

    Megan C.
    MC
    I like that it is easy to use, easy to learn and customizable for my organization.
    #11
    #11
  21. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Virtual Zone:
  22. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Virtual Zone:

    Agata K.
    AK
    The thing I like the most is the clear interface - compared to the other tools, it's easy to get accustomed to, even for the ones who just started working on Helpshift. I haven't had a feeling of...Read more
    #12
    #12
  23. Kustomer

    (265)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Virtual Zone:
  24. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Virtual Zone:

    Iliana Carolina S.
    IS
    It is an easy-to-use tool that allows quick interaction with the customer.
    #13
    #13
  25. ServiceNow Now Platform

    (248)4.0 out of 5

    The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with Virtual Zone:
  26. The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with Virtual Zone:

    GF
    The ease of use primarily and the ability to use Virtual Agent to build bots and design quick bot conversations. This saves a lot of time which usually gets wasted scrambling for info on portals or...Read more
    #14
    #14
  27. Help Scout

    (225)4.3 out of 5

    A help desk for teams that insist on a delightful customer experience

    Categories in common with Virtual Zone:
  28. A help desk for teams that insist on a delightful customer experience

    Categories in common with Virtual Zone:

    Troy C.
    TC
    Helpscout is not only a company that consistently surprises us by having a solution to our needs, but they are an inspiration in the way they run their own business. From customer service skills,...Read more
    #15
    #15
  29. Zoho SalesIQ

    (204)4.4 out of 5

    Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

    Categories in common with Virtual Zone:
  30. Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

    Categories in common with Virtual Zone:

    RC
    The integration with CRM to track users web
    #16
    #16
  31. Kayako

    (196)4.1 out of 5
    Optimized for quick response

    Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with Virtual Zone:
  32. Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with Virtual Zone:

    EM
    The initial set up (hosted system) was very easy Usability for staff is also easy. few training costs Customer access to his tickets and as manager to all tickets is very good Knowledge base...Read more
    #17
    #17
  33. Freshchat

    (175)4.5 out of 5
    Optimized for quick response

    Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

    Categories in common with Virtual Zone:
  34. Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

    Categories in common with Virtual Zone:

    Joshua R.
    JR
    I love that Freshchat is embracing a broader chat solution. Instead of simply offering a window with which to exchange text, Freshchat provides a rich experience with linkable FAQs,...Read more
    #18
    #18
  35. Whatfix

    (156)4.6 out of 5
    Optimized for quick response

    Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

    Categories in common with Virtual Zone:
  36. Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

    Categories in common with Virtual Zone:

    UM
    One thing I noticed right away when comparing Whatfix with its competitors was how easy the tool was to use. This has held true and borne fruit for us in a big way. With minimal training we soon...Read more
    #19
    #19
  37. Gist

    (144)4.6 out of 5

    Gist allows you to chat with leads

    Categories in common with Virtual Zone:
  38. Gist allows you to chat with leads

    Categories in common with Virtual Zone:

    UH
    its looks, features and ease of use. As well as their chat bot
    #20
    #20
  39. SnapEngage

    (131)4.5 out of 5

    Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.

    Categories in common with Virtual Zone:
  40. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.

    Categories in common with Virtual Zone:

    EB
    SnapEngage has been a real winner for us. It's easy for everyone on our virtual team to use and setup was extremely easy. In addition, the integration with Salesforce help capture all the chat...Read more