Having used a number of different software providers we found Virtuagym to have a range of tools and options that can be set up and customised without having to dedicate additional resource to operate it. The community noticeboard feature has been vital to our member communication during the COVID-19 pandemic and aligns with our own customer-centric approach. Review collected by and hosted on G2.com.

limited connectivity to big brand wearable tech would be a great improvement. Review collected by and hosted on G2.com.

Support are very fast to respond to queries. Review collected by and hosted on G2.com.

The workout tracking feature is not the best Review collected by and hosted on G2.com.

It's the most complete software for what we need to manage our gyms successfully. I think the community feature is great! It has some cool features you can use especially now during lockdown so we can keep our members engaged, fit and healthy. Review collected by and hosted on G2.com.

Not everything is always easy to find within the app. It would be nice if we had a dedicated account manager instead of having to speak to different people. Review collected by and hosted on G2.com.

Impeccable account management throughout. Always eager to support. Review collected by and hosted on G2.com.

Some of the app content is a little outdated, but the customisability has allowed us to add our own. Review collected by and hosted on G2.com.

- Financial management

- Sceduling

- Crystal clear app

- Create your own brand style Review collected by and hosted on G2.com.

- Lead tracking system (CRM) is very basic and unpractical

- No option to send emails/newsletters in own style

- Food app can only show % of macronutrients. I would like to enter hard numbers for my clients macro's advice Review collected by and hosted on G2.com.

The workouts and in app ecosystem is very attractive. We connect multiple URL's to the tile of VG which is a very nice feature. Review collected by and hosted on G2.com.

1.) The fact that the database is hooked to one mailadres even if there are multiple accounts trough a various - I.E basic-fit. You cant have two accounts with one mail adres.

2.) And the fact that the inter company structure is very expensive. The costs of adding superclubs isn't attractive compared to the given benefits. Review collected by and hosted on G2.com.

Necessary business tools to that make the back office work simple! Customer engagement tools, business insight and program design is amazing! Review collected by and hosted on G2.com.

I didn’t really have a negative experience so far. Extra features to be free of charge would be helpful for a long term loyal customer. Review collected by and hosted on G2.com.

Generate a competitive advantage for gyms and fitness centers, as it not only provides administrative control, automating various processes, but also offers clients of the different centers an additional value. Review collected by and hosted on G2.com.

Really, it has no negative points, as the platform is comprehensive. Review collected by and hosted on G2.com.

When approaching Virtua, no reply. When approaching their senior management on Linked-In, semi-interested reply. When finally following up, sales persons seem unaware of basic things like time-difference. Zero interest, seemingly, for international business. Even when given direct contact details, still fail to contact. Such a shame. I was willing to do away with our current system and was already sold on their product, but their sheer incompetence in communication has left me wondering what the real customer experience is. Review collected by and hosted on G2.com.

The 1000 spam-emails about seminars, while failing to communicate. Completely self-absorbed, meaningless webinar pushing, forgetting the (potential) customer. Review collected by and hosted on G2.com.

I like how the system was extremely user friendly. Not only this, the app that allowed members and staff to interact with each other is a great tool for members and gyms. Review collected by and hosted on G2.com.

Sometimes there were gliches, this made it difficult to use any features Review collected by and hosted on G2.com.