DT
Diana T.
COO
Small-Business (50 or fewer emp.)
"Love VirtuaGym and Mateo!"
5/5
What do you like best about Virtuagym?

The onboarding process was smooth and made so much sense! Mateo helped guide us at every step of the way! Anytime I had a question there was a quick resposne and he was very helpful. I really felt like he went above and beyond to help us get things up and runnining. Each training session was recorded and notes provided so it made it really easy to go back and review what we had covered in each session. I felt empowered after each session and everything was really user friendly! I would highly recommend Virtuagym to anyone looking to make thier life easier by streamlining the process of running a business! Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

The main thing I think is lacking from the Virtuagym offerings is a card swiping feature/ device. With some of our larger events, it is nice to have people pay at the door if they don't get a chance to download the app ahead of time. Also, having to log into PayPal or Netbanx to refund customers is an additional step that is needed. It would be nice if the Virtuagym app also moved the money on your behalf. Review collected by and hosted on G2.com.

Response from Virtuagym of Virtuagym

Dear Diana,

Thank you very much for sharing your feedback with us. It is highly pleasant to hear about your positive experience with Mateo!

As for the missing features, we definitely understand why they would be handy, and will, of course, take your feedback into consideration when deciding which tools and functionalities to improve and add to our system, so please feel welcome to reach out to us at support@virtuagym.com so we can learn more about this request.

Again, we thank you for taking the time to rate us, we’re very appreciative of your kind words.

Team Virtuagym

JN
jon N.
Director
"Director of Marketing and E commerce"
5/5
What do you like best about Virtuagym?

Community groups

Highly configurable

Great Support Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

Need something like a steering group involving key clients so that the product dev road map reflects client needs more accurately Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Adaptable and efficient services"
4/5
What do you like best about Virtuagym?

Virtuagym has adapted and responded effectively to the ever-changing climate. They are always approachable and our clients like the overall product. Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

Some requests can be delayed if they are low are priority. Review collected by and hosted on G2.com.

NH
Nicole H.
CEO
Small-Business (50 or fewer emp.)
"Creole Fitness"
5/5
What do you like best about Virtuagym?

I really love everything about the software. I have no complaints. Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

Nothing really; it takes a lot of time to create, but it's worth it in the end. Review collected by and hosted on G2.com.

Breandan O.
BO
Breandan O.
Operations & Business Development Manager
Small-Business (50 or fewer emp.)
"Great Service and Customer Care"
5/5
What do you like best about Virtuagym?

Jan and the team at Virtuagym have been consistently helpful and happy to engage with any questions or queries we may have. Having the Virtuagym platform in place with our clients has made our roles as corporate wellness providers much more manageable and allows us to view where we stand with each individual staff member.

The team has always been a great help and has acted quickly and efficiently when any problems have arisen. With regular meetings and face-to-face time with our account manager Virtuagym has been a fantastic partner. Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

A different payment system would be beneficial as being based in Ireland GoCardless is very rarely used compared to Strype. Review collected by and hosted on G2.com.

Response from Virtuagym of Virtuagym

Dear Breandan,

We are thrilled to know that you have had such a positive experience with our product and service!

We are working on building some new integrations so that we can offer more payment options. We will notify you and the rest of our clients when they are available!

Let us remind you to email any further suggestions and ideas you may have at support@virtuagym.com

Team Virtuagym

Cassandra d.
CD
Cassandra d.
CO-Owner
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"We also have a good collaboration with our own key account."
4/5
What do you like best about Virtuagym?

That you have many products in one program. Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

That some things in my eyes are not yet optimal, but these are always indicated and considered. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"It's a very customizable plateform/app however it needs to improve tracking tools."
4/5
What do you like best about Virtuagym?

- Level of customization.

- Large range of training demo

- Display on mobile Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

- Lack of substitute meals on food app

- Weak level of tracking in app use Review collected by and hosted on G2.com.

Jaclyn V.
JV
Jaclyn V.
Owner of Jac Vitale LLC
Small-Business (50 or fewer emp.)
"Incredible Onboarding Process"
5/5
What do you like best about Virtuagym?

Finding the perfect app to support my business was one of the most stressful things I have had to do yet. However, the second that I connected with VirtuaGym, my stress dissipated to nothing. Once I binded with virtua gym they connected me with my own personal onboarder, Mateo Ronderos. Mateo could not have been more amazing, he answered every question I had with ease, and when he did not have an answer, he did everything he could to find one as fast as possible. He even went as far as collaborating with my website management time to make sure everything integrated perfectly. I genuinely do not know what I would have done without Mateo's guidance and am so grateful to have had his assistance in creating my dream health and wellness platform. Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

I do not have any dislikes.............. Review collected by and hosted on G2.com.

Response from Virtuagym of Virtuagym

Dear Jaclyn,

We're delighted to hear about your positive experience with us!

Our team is always striving toward keeping our customers satisfied, so it is very exciting to know that the service provided by Mateo has made such a difference for you. Thank you for your confidence in choosing us!

Please do not hesitate to contact us at support@virtuagym.com if we can be of further assistance.

Team Virtuagym

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"All-in-one Software"
5/5
What do you like best about Virtuagym?

That it is all-in-one, our whole organization is running on Virtuagym software. Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

The searching feature can be optimalized. Review collected by and hosted on G2.com.

MP
Mario P.
Application Manager
"VG is a great app"
3.5/5
What do you like best about Virtuagym?

i like the exercise planning and community tool Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

i dislike that the app is not very customisable Review collected by and hosted on G2.com.