The onboarding process was smooth and made so much sense! Mateo helped guide us at every step of the way! Anytime I had a question there was a quick resposne and he was very helpful. I really felt like he went above and beyond to help us get things up and runnining. Each training session was recorded and notes provided so it made it really easy to go back and review what we had covered in each session. I felt empowered after each session and everything was really user friendly! I would highly recommend Virtuagym to anyone looking to make thier life easier by streamlining the process of running a business! Review collected by and hosted on G2.com.
The main thing I think is lacking from the Virtuagym offerings is a card swiping feature/ device. With some of our larger events, it is nice to have people pay at the door if they don't get a chance to download the app ahead of time. Also, having to log into PayPal or Netbanx to refund customers is an additional step that is needed. It would be nice if the Virtuagym app also moved the money on your behalf. Review collected by and hosted on G2.com.
Dear Diana,
Thank you very much for sharing your feedback with us. It is highly pleasant to hear about your positive experience with Mateo!
As for the missing features, we definitely understand why they would be handy, and will, of course, take your feedback into consideration when deciding which tools and functionalities to improve and add to our system, so please feel welcome to reach out to us at support@virtuagym.com so we can learn more about this request.
Again, we thank you for taking the time to rate us, we’re very appreciative of your kind words.
Team Virtuagym
