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Viirtue AI Voice Agents

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Viirtue AI Voice Agents are white-label, 24/7 AI voice agents built natively into Viirtue Cloud PBX. Designed for MSPs, telecom resellers, and SaaS providers, they replace or augment traditional IVRs with a natural-language front line that reduces abandoned calls, cuts support costs, and scales across every client tenant. Each agent is trained on the individual client's FAQs, SOPs, product catalogs, policies, and brand voice, with a private knowledge base per tenant and no data sharing across clients. The agent understands requests, routes callers into existing hunt groups and queues, and escalates to a live agent with a concise summary when confidence is low. Agents also perform real actions: create and update tickets in PSAs and help desks like Zendesk, look up account status and orders, schedule appointments on shared calendars, send confirmations, and capture messages with smart summaries. Common use cases include after-hours coverage, insurance and medical answering service replacement, automotive sales, professional services scheduling, and Tier 1 ticket deflection. Partners get a complete go-to-market with packaging guidance, positioning, and sales enablement. ViiBE handles usage rating, telecom tax calculation, and compliant invoicing so resellers keep the margin without the operational drag.

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