# Best Knowledge Management Software *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types. The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information. Knowledge management encompasses a range of specialized software products, with four subcategories—[knowledge base software](https://www.g2.com/categories/knowledge-base), [Q&A platforms software](https://www.g2.com/categories/q-a-platforms), [standard operating procedures software](https://www.g2.com/categories/standard-operating-procedures), and [work instructions software](https://www.g2.com/categories/work-instructions). While some products are solely placed in one category, others with overlapping feature sets are placed in multiple. ## Top Knowledge Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5.0 (37,449 reviews) | Searchable team knowledge with channel-based context | "[Versatile Communication Tool with Key Improvements Needed](https://www.g2.com/survey_responses/slack-review-12760915)" | | 2 | [Confluence](https://www.g2.com/products/confluence/reviews) | 4.1/5.0 (4,246 reviews) | Jira-connected team knowledge and documentation | "[The Ultimate Source of Truth for Engineering and Product Teams](https://www.g2.com/survey_responses/confluence-review-12546661)" | | 3 | [Notion](https://www.g2.com/products/notion/reviews) | 4.6/5.0 (11,098 reviews) | Relational knowledge bases with AI-queryable context | "[Notion: A Clean, Flexible All‑in‑One Workspace](https://www.g2.com/survey_responses/notion-review-13092021)" | | 4 | [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5.0 (12,557 reviews) | Centralized knowledge with multi-view task hierarchy | "[Powerful All-in-One Workspace, but Steep Learning Curve](https://www.g2.com/survey_responses/clickup-review-13108429)" | | 5 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,365 reviews) | Endpoint knowledge with background-mode remediation | "[NinjaOne Scripting Made a 60-Store Upgrade a One-Click Overnight Job](https://www.g2.com/survey_responses/ninjaone-review-13108261)" | | 6 | [Scribe](https://www.g2.com/products/scribe/reviews) | 4.8/5.0 (894 reviews) | Click-capture SOP documentation with AI annotation | "[Detailed Screenshots, User-Friendly, and a Huge Upgrade from Manual Documentation](https://www.g2.com/survey_responses/scribe-review-12968483)" | | 7 | [MaintainX](https://www.g2.com/products/maintainx/reviews) | 4.8/5.0 (1,527 reviews) | AI-assisted maintenance procedure and asset knowledge capture | "[Helping Transform Maintenance from Reactive to Proactive](https://www.g2.com/survey_responses/maintainx-review-12996913)" | | 8 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Deskless workforce knowledge and compliance distribution | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 9 | [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5.0 (2,259 reviews) | Verified knowledge delivery inside daily workflows | "[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)" | | 10 | [ABB Electronic Work Instructions](https://www.g2.com/products/abb-electronic-work-instructions/reviews) | 4.4/5.0 (51 reviews) | Paperless shopfloor SOPs with 3D work instructions | "[ABB electronics instructions eliminated paperwork and made tasks easier](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12239242)" | ## G2 Grid® for Knowledge Management Software ![G2 Grid® for Knowledge Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/knowledge-management/grids.png?focus%5B%5D=3437&focus%5B%5D=280&focus%5B%5D=82623&focus%5B%5D=25675&focus%5B%5D=25671&focus%5B%5D=162357&focus%5B%5D=112031&focus%5B%5D=20433) Highlighted products: Slack, Confluence, Notion, ClickUp, NinjaOne, Scribe, MaintainX, and Connecteam. Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-management/grids.json?focus%5B%5D=slack&focus%5B%5D=confluence&focus%5B%5D=notion&focus%5B%5D=clickup&focus%5B%5D=ninjaone&focus%5B%5D=scribe&focus%5B%5D=maintainx&focus%5B%5D=connecteam) ## How Many Knowledge Management Software Products Does G2 Track? **Total Products under this Category:** 457 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Bettermode (+0.8%) - Among all products in this category, Bettermode recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Knowledge Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 110,900+ Authentic Reviews - 457+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Knowledge Management Software Is Best for Your Use Case? - **Leader:** [Slack](https://www.g2.com/products/slack/reviews) - **Highest Performer:** [Hudu](https://www.g2.com/products/hudu/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [Notion](https://www.g2.com/products/notion/reviews) --- **Sponsored** ### Procedureflow Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1043&secure%5Bchosen_at%5D=2026-07-15T08%3A50%3A51Z&secure%5Bdisplayable_resource_id%5D=1043&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1043&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=1043&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fknowledge-management%3Fopen_modal_url%3D%252Fproducts%252Fvidguide%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fknowledge-management%2526source%253Dcategory&secure%5Btoken%5D=983282a787738c101bf70ad6b0a8c8c372f5aab4c6cbfe9cd2e1091397cdef9d&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Knowledge Management Software Products in 2026? ### 1. [Slack](https://www.g2.com/products/slack/reviews) Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens. **Average Rating:** 4.5/5.0 **Total Reviews:** 37,449 **How Do G2 Users Rate Slack?** - **Q & A:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Slack?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 41% Small-Business, 41% Mid-Market #### What Are Slack's Pros and Cons? **Pros:** - Ease of Use (3483 reviews) - Team Collaboration (3150 reviews) - Communication (2876 reviews) - Integrations (2145 reviews) - Features (1937 reviews) **Cons:** - Notification Issues (1137 reviews) - Missing Features (941 reviews) - Limited Features (757 reviews) - Overwhelming Experience (728 reviews) - Channel Management (665 reviews) ### What Do G2 Reviewers Say About Slack? *AI-generated summary from verified user reviews* **Pros:** - Users praise Slack for its **ease of use** , making daily collaboration seamless and efficient across the team. - Users appreciate the **effective team collaboration** in Slack, enhancing organization and communication across channels and projects. - Users value the **efficient communication** of Slack, enabling quick responses and seamless coordination across teams. - Users appreciate the **seamless integrations** of Slack, enhancing collaboration and making work easier through automation. - Users love the **organization and integration features** of Slack, making team communication and project management seamless. **Cons:** - Users struggle with **notification issues** in Slack, causing distractions and making it hard to focus on important tasks. - Users find that **important messages get buried** in active channels, making it hard to stay updated and focused. - Users find Slack's **limited features** restrict customization and make managing channels and notifications overwhelming. - Users find the **overwhelming experience** of constant notifications and busy channels can cause significant stress and confusion. - Users find the **channel management overwhelming** due to too many channels, limited message history, and missed replies. #### What Are Recent G2 Reviews of Slack? **"[Easy, User-Friendly Team Communication Across Desktop and Mobile](https://www.g2.com/survey_responses/slack-review-13100597)"** **Rating:** 5.0/5.0 stars *— Klenia M.* [Read full review](https://www.g2.com/survey_responses/slack-review-13100597) --- **"[Versatile Communication Tool with Key Improvements Needed](https://www.g2.com/survey_responses/slack-review-12760915)"** **Rating:** 4.5/5.0 stars *— javed k.* [Read full review](https://www.g2.com/survey_responses/slack-review-12760915) --- #### What Are G2 Users Discussing About Slack? - [What integrations have you found most effective for streamlining communication in Slack?](https://www.g2.com/discussions/what-integrations-have-you-found-most-effective-for-streamlining-communication-in-slack) - 20 comments, 4 upvotes - [What is Slack used for?](https://www.g2.com/discussions/what-is-slack-used-for) - 22 comments, 7 upvotes - [Is Slack a good tool?](https://www.g2.com/discussions/is-slack-a-good-tool) - 20 comments, 23 upvotes - [What is unique about slack?](https://www.g2.com/discussions/what-is-unique-about-slack) - 11 comments, 4 upvotes - [What does slack software do?](https://www.g2.com/discussions/what-does-slack-software-do) - 29 comments, 1 upvote ### 2. [Confluence](https://www.g2.com/products/confluence/reviews) Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward. **Average Rating:** 4.1/5.0 **Total Reviews:** 4,246 **How Do G2 Users Rate Confluence?** - **Q & A:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Confluence?** - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Company Website:** https://www.atlassian.com/ - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian (106,496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 34% Enterprise #### What Are Confluence's Pros and Cons? **Pros:** - Ease of Use (299 reviews) - Team Collaboration (212 reviews) - Organization (159 reviews) - Integrations (155 reviews) - Collaboration Efficiency (146 reviews) **Cons:** - Not Intuitive (84 reviews) - Slow Performance (83 reviews) - Page Management (71 reviews) - Learning Curve (64 reviews) - Complexity (59 reviews) ### What Do G2 Reviewers Say About Confluence? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Confluence, enhancing document management and collaboration effectively. - Users value the **effective team collaboration** in Confluence, enhancing productivity and streamlining communication across projects. - Users appreciate the **clean and user-friendly organization** of Confluence, making documentation and collaboration seamless and efficient. - Users appreciate the **seamless integrations** of Confluence, enhancing collaboration and making document management effortless. - Users value the **collaboration efficiency** of Confluence, enhancing teamwork and streamlining project documentation seamlessly. **Cons:** - Users find the **navigation and search feature** of Confluence often non-intuitive and frustrating with large content volumes. - Users experience **slow performance** with Confluence, particularly when managing large amounts of content or heavy attachments. - Users find **page management frustrating** due to slow performance, messy content, and a confusing permissions system. - Users experience a **steep learning curve** with Confluence, especially when navigating advanced features and permissions settings. - Users find **Confluence complex** due to permission sharing, document searching, and version control challenges, especially for newcomers. #### What Are Recent G2 Reviews of Confluence? **"[Centralized Documentation & Seamless Jira Integration with Real-Time Collaboration](https://www.g2.com/survey_responses/confluence-review-13035239)"** **Rating:** 4.0/5.0 stars *— Karthick P.* [Read full review](https://www.g2.com/survey_responses/confluence-review-13035239) --- **"[The Ultimate Source of Truth for Engineering and Product Teams](https://www.g2.com/survey_responses/confluence-review-12546661)"** **Rating:** 4.5/5.0 stars *— Bibhuti Bhusan S.* [Read full review](https://www.g2.com/survey_responses/confluence-review-12546661) --- #### What Are G2 Users Discussing About Confluence? - [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) - 3 comments, 1 upvote - [How is Confluence being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-confluence-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 2 comments - [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) - 3 comments, 1 upvote - [How is confluence different from Jira?](https://www.g2.com/discussions/how-is-confluence-different-from-jira) - 2 comments, 1 upvote - [What are the benefits of confluence?](https://www.g2.com/discussions/what-are-the-benefits-of-confluence) - 2 comments ### 3. [Notion](https://www.g2.com/products/notion/reviews) Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, capture notes and company knowledge, and collaborate as a team. Millions love Notion because it increases productivity, reduces tools & costs, and empowers everyone to do their best work. Unlike fragmented, rigid software, Notion connects work into one tool that’s customizable and people love to use. Now you have beautiful tools to build your life’s work. **Average Rating:** 4.6/5.0 **Total Reviews:** 11,098 **How Do G2 Users Rate Notion?** - **Q & A:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Notion?** - **Seller:** [Notion](https://www.g2.com/sellers/notion-7effc4fe-47b3-4888-8ef0-ce4addda94db) - **Company Website:** https://www.notion.com/ - **Year Founded:** 2016 - **HQ Location:** San Francisco, California - **Twitter:** @NotionHQ (518,653 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/notionhq/ (5,802 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Student - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 25% Mid-Market #### What Are Notion's Pros and Cons? **Pros:** - Ease of Use (4751 reviews) - Features (2739 reviews) - AI Features (2436 reviews) - Useful (2353 reviews) - Organization (2247 reviews) **Cons:** - Learning Curve (1895 reviews) - Limited Features (1027 reviews) - Learning Difficulty (941 reviews) - Missing Features (934 reviews) - Usage Limitations (851 reviews) ### What Do G2 Reviewers Say About Notion? *AI-generated summary from verified user reviews* **Pros:** - Users find Notion's **ease of use** invaluable, appreciating its intuitive interface and collaborative features for teams. - Users appreciate the **flexible organization and AI features** of Notion, enhancing productivity and making information easily accessible. - Users appreciate the **AI integration** in Notion, enhancing organization and productivity in their personal and professional lives. - Users appreciate the **intuitive and versatile design** of Notion, enhancing organization and productivity in their workflows. - Users value the **organizational capabilities** of Notion, which enhance productivity and streamline workflows effectively. **Cons:** - Users find the **learning curve steep** , struggling with navigation and editing complications that hinder productivity in Notion. - Users express disappointment over Notion's **limited features** , particularly in design options and AI generation capabilities. - Users find **learning difficult** due to navigation challenges and a steep curve for new features in Notion. - Users note **missing features** in Notion, leading to inefficiencies and unmet advanced project-management needs. - Users face **usage limitations** with Notion, especially when managing large projects and performing basic tasks. #### What Are Recent G2 Reviews of Notion? **"[Notion: A Clean, Flexible All‑in‑One Workspace](https://www.g2.com/survey_responses/notion-review-13092021)"** **Rating:** 5.0/5.0 stars *— Swastik A.* [Read full review](https://www.g2.com/survey_responses/notion-review-13092021) --- **"[Notion as a Connected Workspace: Flexible, Reliable, and Seamless for Teams](https://www.g2.com/survey_responses/notion-review-13092526)"** **Rating:** 4.0/5.0 stars *— Adnan T.* [Read full review](https://www.g2.com/survey_responses/notion-review-13092526) --- ### 4. [ClickUp](https://www.g2.com/products/clickup/reviews) ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity. **Average Rating:** 4.6/5.0 **Total Reviews:** 12,557 **How Do G2 Users Rate ClickUp?** - **Q & A:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind ClickUp?** - **Seller:** [ClickUp](https://www.g2.com/sellers/clickup) - **Company Website:** https://ClickUp.com - **Year Founded:** 2017 - **HQ Location:** San Diego, California - **Twitter:** @clickup (69,539 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12949663/ (1,526 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Project Manager - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 77% Small-Business, 19% Mid-Market #### What Are ClickUp's Pros and Cons? **Pros:** - Ease of Use (4220 reviews) - Task Management (3219 reviews) - Features (3119 reviews) - Project Management (2788 reviews) - Organization (2589 reviews) **Cons:** - Missing Features (2039 reviews) - Learning Curve (1751 reviews) - Limited Features (1334 reviews) - Not Intuitive (1181 reviews) - Slow Loading (1156 reviews) ### What Do G2 Reviewers Say About ClickUp? *AI-generated summary from verified user reviews* **Pros:** - Users find ClickUp's **ease of use** beneficial for organization, collaboration, and streamlining project management processes effectively. - Users value the **robust task management features** of ClickUp, enhancing organization, productivity, and team collaboration effectively. - Users value the **extensive features** of ClickUp, enhancing productivity and allowing for customized workflows and visualizations. - Users rave about the **flexibility and integration** of ClickUp, enhancing team collaboration and project execution. - Users appreciate the **effective organization** features of ClickUp, allowing seamless team collaboration and task management. **Cons:** - Users find **missing features** in ClickUp frustrating, particularly those locked behind paywalls or limited in availability. - Users find the **learning curve for beginners** challenging, requiring time to adapt to ClickUp's multiple layers and workflows. - Users find ClickUp's **limited features** restrictive, lacking essential tools and more affordable options for personal use. - Users find ClickUp's interface **not intuitive** , hindering their ability to fully utilize its features effectively. - Users experience **slow loading times** in ClickUp, which can hinder productivity and lead to occasional errors. #### What Are Recent G2 Reviews of ClickUp? **"[Powerful All-in-One Workspace, but Steep Learning Curve](https://www.g2.com/survey_responses/clickup-review-13108429)"** **Rating:** 4.0/5.0 stars *— Oscar B.* [Read full review](https://www.g2.com/survey_responses/clickup-review-13108429) --- **"[The all-in-one workspace](https://www.g2.com/survey_responses/clickup-review-13106779)"** **Rating:** 4.5/5.0 stars *— Carlos O.* [Read full review](https://www.g2.com/survey_responses/clickup-review-13106779) --- #### What Are G2 Users Discussing About ClickUp? - [What features of ClickUp make it a preferred choice for project management in agile teams?](https://www.g2.com/discussions/what-features-of-clickup-make-it-a-preferred-choice-for-project-management-in-agile-teams) - 6 comments, 6 upvotes - [What is ClickUp used for?](https://www.g2.com/discussions/what-is-clickup-used-for) - 10 comments, 4 upvotes - [Does Google use ClickUp?](https://www.g2.com/discussions/does-google-use-clickup) - 4 comments, 3 upvotes - [Who uses ClickUp?](https://www.g2.com/discussions/who-uses-clickup) - 14 comments, 4 upvotes - [Is ClickUp really free?](https://www.g2.com/discussions/is-clickup-really-free) - 12 comments, 3 upvotes ### 5. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,365 **Who Is the Company Behind NinjaOne?** - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** https://www.ninjaone.com/ - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne (3,607 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,376 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 48% Mid-Market, 44% Small-Business #### What Are NinjaOne's Pros and Cons? **Pros:** - Ease of Use (1373 reviews) - Remote Access (867 reviews) - Features (852 reviews) - Automation (820 reviews) - Customer Support (733 reviews) **Cons:** - Missing Features (715 reviews) - Limited Features (396 reviews) - Improvement Needed (372 reviews) - Needs Improvement (362 reviews) - Feature Issues (306 reviews) ### What Do G2 Reviewers Say About NinjaOne? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of NinjaOne, finding it efficient for managing company assets seamlessly. - Users appreciate the **easy navigation and comprehensive remote access** features of NinjaOne for efficient device management. - Users appreciate the **automated updates and alerts** in NinjaOne, enhancing efficiency and simplifying device management. - Users appreciate the **automation capabilities** of NinjaOne, streamlining processes and enhancing productivity effortlessly. - Users highly value the **responsive and knowledgeable customer support** provided by NinjaOne, enhancing their overall experience. **Cons:** - Users find the **missing features** in NinjaOne's MDM and mobile app limit its overall effectiveness and usability. - Users express frustration over **limited features** , wishing for more basic options and better device management capabilities. - Users highlight the need for **improvement in search functionality** and faster delivery of new features in NinjaOne. - Users find the **search function lacking** and desire improved features and a better ticketing dashboard for metrics. - Users report encountering **feature issues** , particularly with function settings and auto-installation of applications. #### What Are Recent G2 Reviews of NinjaOne? **"[NinjaOne Scripting Made a 60-Store Upgrade a One-Click Overnight Job](https://www.g2.com/survey_responses/ninjaone-review-13108261)"** **Rating:** 5.0/5.0 stars *— Paul J.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-13108261) --- **"[Easy-to-Use All-in-One Tool with Clear Device Update Tracking](https://www.g2.com/survey_responses/ninjaone-review-13107651)"** **Rating:** 4.5/5.0 stars *— Alexia M.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-13107651) --- #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### 6. [Scribe](https://www.g2.com/products/scribe/reviews) Every organization runs on workflows. But in the past, the only way to understand how work got done was to interview people or manually document each process. Doing that at scale was impossible, leaving institutional knowledge trapped in people's heads. Scribe's Workflow AI platform makes that possible. As people do their jobs, Scribe automatically captures every workflow and builds a living record of how your organization actually works. Scribe Optimize analyzes these workflows and helps leaders identify inefficiencies, the right AI investments, and a faster path to transformation. Scribe Capture instantly documents any workflow as a step-by-step guide, so your teams and AI agents always do it right. Loved by 90,000 enterprise customers, including Okta, Datadog, and New York Life, Scribe is trusted by 94% of the Fortune 500: ✅ 35 hours saved per person per month ✅ 98% of customers report fewer errors ✅ 71% better agent performance SOC 2 Type II, HIPAA, FERPA, and GDPR compliant. Learn more at scribe.com **Average Rating:** 4.8/5.0 **Total Reviews:** 894 **How Do G2 Users Rate Scribe?** - **Q & A:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Scribe?** - **Seller:** [Scribe](https://www.g2.com/sellers/scribe-d2b56002-72d7-4b19-8ae1-eaba5e791638) - **Company Website:** https://scribe.com - **Year Founded:** 2019 - **HQ Location:** San Francisco, US - **Twitter:** @ScribeHow (7,248 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/scribehow/ (336 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Small-Business, 37% Mid-Market #### What Are Scribe's Pros and Cons? **Pros:** - Ease of Use (358 reviews) - Time-saving (179 reviews) - Easy Editing (175 reviews) - Time-Saving (158 reviews) - Easy Creation (156 reviews) **Cons:** - Editing Difficulties (69 reviews) - Screenshot Issues (43 reviews) - Limited Features (38 reviews) - Difficulty (27 reviews) - Limited Customization (27 reviews) ### What Do G2 Reviewers Say About Scribe? *AI-generated summary from verified user reviews* **Pros:** - Users commend Scribe for its **ease of use** , simplifying the creation of instructional guides effortlessly. - Users value the **time-saving features** of Scribe, enabling efficient training and faster onboarding processes. - Users love the **easy editing** capabilities of Scribe, enabling swift updates and modifications to instructional content. - Users love how Scribe offers significant **time-saving benefits** , allowing for efficient creation and management of guides and processes. - Users celebrate Scribe's **user-friendly creation** process, highlighting its ease of use and effective training material generation. **Cons:** - Users experience some **editing difficulties** with Scribe, making updates to documentation a bit challenging at times. - Users find **screenshot issues** with Scribe as it lacks flexibility in capturing and editing images effectively. - Users find the **limited features** of Scribe restrict customization and flexibility, impacting the overall usability significantly. - Users find Scribe's interface **not very intuitive** , leading to challenges in capturing and refining steps effectively. - Users express frustration with **limited customization options** , wishing for more control over annotations and sharing settings. #### What Are Recent G2 Reviews of Scribe? **"[Detailed Screenshots, User-Friendly, and a Huge Upgrade from Manual Documentation](https://www.g2.com/survey_responses/scribe-review-12968483)"** **Rating:** 5.0/5.0 stars *— Angie F.* [Read full review](https://www.g2.com/survey_responses/scribe-review-12968483) --- **"[Effortless Walkthroughs and Smarter Onboarding with AI-Powered Guides](https://www.g2.com/survey_responses/scribe-review-12925105)"** **Rating:** 5.0/5.0 stars *— Hannah D.* [Read full review](https://www.g2.com/survey_responses/scribe-review-12925105) --- ### 7. [MaintainX](https://www.g2.com/products/maintainx/reviews) MaintainX is an AI-powered, mobile-first maintenance and asset management platform built for the new industrial workforce. It empowers frontline teams to manage maintenance, assets, parts inventory, and purchase orders more efficiently, reducing unplanned downtime and boosting operational efficiency. MaintainX manages over 50 million work orders across 10 million assets. It’s used by hundreds of thousands of workers globally, and serves some of the world’s largest enterprises, including Univar, Cintas, Michaels, Duracell, Titan America, Dollar General, Magna, and many more. The MaintainX platform leverages AI and IT/OT connections to create a unified and accessible record of asset and work data, providing real-time insights that drive proactive maintenance and operational excellence for 13,000+ customers. By combining intuitive design, enterprise scalability, and AI-driven workflows, MaintainX enables customers to achieve measurable results: 32% reduction in unplanned downtime 34% reduction in parts inventory costs 38% increase in equipment uptime 53% increase in work order completion \*Averages reported by MaintainX customers, 2026. To learn more, visit www.getmaintainx.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,527 **How Do G2 Users Rate MaintainX?** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind MaintainX?** - **Seller:** [MaintainX](https://www.g2.com/sellers/maintainx) - **Company Website:** https://www.getmaintainx.com - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **Twitter:** @maintainx (891 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18762446/ (889 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Maintenance Manager, Facilities Manager - **Top Industries:** Manufacturing, Facilities Services - **Company Size:** 50% Mid-Market, 41% Small-Business #### What Are MaintainX's Pros and Cons? **Pros:** - Ease of Use (574 reviews) - Customer Support (266 reviews) - Work Orders (236 reviews) - Features (216 reviews) - Efficiency Improvement (208 reviews) **Cons:** - Missing Features (117 reviews) - Work Order Issues (84 reviews) - Limited Customization (68 reviews) - Limited Features (67 reviews) - Work Order Management (59 reviews) ### What Do G2 Reviewers Say About MaintainX? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of MaintainX, highlighting its intuitive design and excellent support. - Users highlight the **top-notch customer support** of MaintainX, enhancing their experience with expert guidance and assistance. - Users value the **efficiency of work orders** in MaintainX, streamlining communication and maintenance scheduling for teams. - Users appreciate the **extremely user-friendly interface** of MaintainX, facilitating seamless access across all devices and real-time tracking. - Users find that MaintainX significantly improves **efficiency in communication and operational procedures** , enhancing overall productivity. **Cons:** - Users find the **missing features** frustrating, needing better integration and support for inventory management and job functions. - Users experience **work order issues** due to poor integration and difficulties in finding and prioritizing necessary information. - Users express a need for more **customization options** in MaintainX, particularly for unique workflow preferences. - Users find that the **limited features** of MaintainX hinder its functionality for broader applications like inventory management. - Users find the **interface cluttered and less flexible** , impacting the overall efficiency of work order management. #### What Are Recent G2 Reviews of MaintainX? **"[Helping Transform Maintenance from Reactive to Proactive](https://www.g2.com/survey_responses/maintainx-review-12996913)"** **Rating:** 5.0/5.0 stars *— Jason J.* [Read full review](https://www.g2.com/survey_responses/maintainx-review-12996913) --- **"[User-Friendly, Fast CMMS with Excellent Implementation Support](https://www.g2.com/survey_responses/maintainx-review-12926021)"** **Rating:** 4.0/5.0 stars *— Chris S.* [Read full review](https://www.g2.com/survey_responses/maintainx-review-12926021) --- #### What Are G2 Users Discussing About MaintainX? - [What is MaintainX used for?](https://www.g2.com/discussions/what-is-maintainx-used-for) ### 8. [Connecteam](https://www.g2.com/products/connecteam/reviews) Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO). **Average Rating:** 4.6/5.0 **Total Reviews:** 3,491 **How Do G2 Users Rate Connecteam?** - **Q & A:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Connecteam?** - **Seller:** [Connecteam](https://www.g2.com/sellers/connecteam) - **Year Founded:** 2015 - **HQ Location:** New York, NY - **Twitter:** @ConnecteamApp (1,235 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10591384/ (523 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Manager - **Top Industries:** Construction, Retail - **Company Size:** 83% Small-Business, 14% Mid-Market #### What Are Connecteam's Pros and Cons? **Pros:** - Ease of Use (1623 reviews) - Features (950 reviews) - Scheduling (870 reviews) - Team Collaboration (726 reviews) - User-Friendly (702 reviews) **Cons:** - Missing Features (442 reviews) - Limited Features (424 reviews) - Scheduling Issues (300 reviews) - Improvement Needed (280 reviews) - Learning Curve (280 reviews) ### What Do G2 Reviewers Say About Connecteam? *AI-generated summary from verified user reviews* **Pros:** - Users find Connecteam incredibly **easy to use** , appreciating its intuitive design and quick learning curve. - Users value the **intuitive interface and comprehensive communication features** of Connecteam, enhancing team management and updates. - Users find **scheduling incredibly easy** with Connecteam, enhancing time management and team communication efficiently. - Users praise Connecteam for its **effective team collaboration** , enhancing communication and simplifying task management seamlessly. - Users appreciate the **user-friendly interface** of Connecteam, making staff management and communication effortless and efficient. **Cons:** - Users find the **lack of features on the app** limiting compared to the web version, impacting usability. - Users feel that Connecteam has **limited features** on the app compared to the computer, hindering usability. - Users find **scheduling issues** with Connecteam's inefficient 24hr service management and complex approvals problematic. - Users indicate that there is **improvement needed** in navigating settings and clarity of the time clock display. - Users find the **learning curve steep** , particularly with navigation and accessing features on different platforms. #### What Are Recent G2 Reviews of Connecteam? **"[A Game-Changer for Small Businesses: Free, Easy Scheduling and Job Pay Tracking](https://www.g2.com/survey_responses/connecteam-review-12874312)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/connecteam-review-12874312) --- **"[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)"** **Rating:** 5.0/5.0 stars *— Kurt B.* [Read full review](https://www.g2.com/survey_responses/connecteam-review-10735494) --- #### What Are G2 Users Discussing About Connecteam? - [Is Connecteam secure?](https://www.g2.com/discussions/is-connecteam-secure) - 2 comments - [How do you use Connecteam?](https://www.g2.com/discussions/how-do-you-use-connecteam) - 2 comments - [Is Connecteam really free?](https://www.g2.com/discussions/is-connecteam-really-free) - [Is Connecteam a good app?](https://www.g2.com/discussions/is-connecteam-a-good-app) - 2 comments ### 9. [Guru](https://www.g2.com/products/guru/reviews) Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,259 **How Do G2 Users Rate Guru?** - **Q & A:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Guru?** - **Seller:** [Guru](https://www.g2.com/sellers/guru) - **Company Website:** https://www.getguru.com - **Year Founded:** 2013 - **HQ Location:** Philadelphia, PA - **Twitter:** @Guru_HQ (4,242 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,537 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 29% Enterprise #### What Are Guru's Pros and Cons? **Pros:** - Ease of Use (726 reviews) - Helpful (411 reviews) - Comprehensive Information (310 reviews) - Easy Access (289 reviews) - Information Accuracy (283 reviews) **Cons:** - Search Functionality (148 reviews) - Inefficient Search (146 reviews) - Search Functionality Issues (134 reviews) - Inefficient Searching (132 reviews) - Organizational Challenges (109 reviews) ### What Do G2 Reviewers Say About Guru? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Guru, especially the intuitive AI for quick answers to questions. - Users value Guru for its **quick, reliable answers** that integrate seamlessly into their workflow, enhancing efficiency and organization. - Users value the **comprehensive information** provided by Guru, making knowledge management effortless and efficient. - Users value the **easy access** to verified information in Guru, seamlessly integrating into their daily workflow without disruptions. - Users value Guru for its **accurate information** , simplifying workflows and enhancing productivity through seamless integrations. **Cons:** - Users experience **inefficient search functionality** in Guru, struggling to find relevant information quickly due to slow results. - Users experience **inefficient search** capabilities, finding it slow and challenging to organize content across collections. - Users experience **search functionality issues** with slow results and a lack of accurate keyword recognition in Guru. - Users find that **inefficient searching** hampers the experience, as results can be generic and less organized. - Users face **organizational challenges** with Guru, particularly when managing large content collections and navigating the search function. #### What Are Recent G2 Reviews of Guru? **"[Automated Verification Keeps Our Knowledge Repository Trustworthy](https://www.g2.com/survey_responses/guru-review-12959405)"** **Rating:** 5.0/5.0 stars *— Dairon P.* [Read full review](https://www.g2.com/survey_responses/guru-review-12959405) --- **"[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)"** **Rating:** 5.0/5.0 stars *— Iasmin L.* [Read full review](https://www.g2.com/survey_responses/guru-review-11254414) --- #### What Are G2 Users Discussing About Guru? - [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments - [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote - [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments - [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote ### 10. [ABB Electronic Work Instructions](https://www.g2.com/products/abb-electronic-work-instructions/reviews) The ECS Electronic Work Instructions module provides manufacturing information and instructions, which are automatically displayed to the right user through an easy-to-use and intuitive interface. The module supports certification, procedures, drawings, safety instructions, shift notes and any other type of electronic documents and helps eliminating paper driven production process and time of redundant data entries. Thanks to instant messaging support the module enables delivery of the most important information to the shopfloor in the shortest time. **Average Rating:** 4.4/5.0 **Total Reviews:** 51 **How Do G2 Users Rate ABB Electronic Work Instructions?** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind ABB Electronic Work Instructions?** - **Seller:** [ABB](https://www.g2.com/sellers/abb-b65635da-d823-49ab-9548-322dfdaf36ab) - **HQ Location:** Zurich - **Twitter:** @ABBgroupnews (151,491 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/abb/ (141,975 employees on LinkedIn®) - **Ownership:** NYSE:ABB - **Total Revenue (USD mm):** $26,134 **Who Uses This Product?** - **Top Industries:** Electrical/Electronic Manufacturing, Oil & Energy - **Company Size:** 35% Small-Business, 33% Enterprise #### What Are ABB Electronic Work Instructions's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency Improvement (1 reviews) - Information Management (1 reviews) - Learning Ease (1 reviews) ### What Do G2 Reviewers Say About ABB Electronic Work Instructions? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of ABB Electronic Work Instructions, enhancing task completion with digital access to instructions. - Users value the **efficiency improvement** from ABB Electronic Work Instructions, enabling them to eliminate paperwork and streamline tasks. - Users benefit from the **elimination of paperwork** through ABB Electronic Work Instructions, simplifying task completion with digital access. - Users find that ABB Electronic Work Instructions significantly enhance **learning ease** by eliminating paperwork and providing digital access. #### What Are Recent G2 Reviews of ABB Electronic Work Instructions? **"[ABB electronics instructions eliminated paperwork and made tasks easier](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12239242)"** **Rating:** 5.0/5.0 stars *— Lokesh A.* [Read full review](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12239242) --- **"[Easy Rollout and Instant Access to Digital Manuals](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12496386)"** **Rating:** 4.5/5.0 stars *— Sean S.* [Read full review](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12496386) --- ### 11. [Helpjuice](https://www.g2.com/products/helpjuice/reviews) Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing. **Average Rating:** 4.7/5.0 **Total Reviews:** 380 **How Do G2 Users Rate Helpjuice?** - **Q & A:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Helpjuice?** - **Seller:** [Helpjuice](https://www.g2.com/sellers/helpjuice) - **Year Founded:** 2011 - **HQ Location:** Miami, FL - **Twitter:** @HelpJuice (769 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1879314/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Technical Writer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Mid-Market, 39% Small-Business #### What Are Helpjuice's Pros and Cons? **Pros:** - Ease of Use (80 reviews) - Helpful (75 reviews) - Customer Support (68 reviews) - Features (59 reviews) - Customization (54 reviews) **Cons:** - Limited Customization (22 reviews) - Editing Difficulties (20 reviews) - Formatting Issues (19 reviews) - AI Limitations (14 reviews) - Learning Curve (13 reviews) ### What Do G2 Reviewers Say About Helpjuice? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Helpjuice, praising its user-friendly backend and convenient management features. - Users value the **helpful customer support** from Helpjuice, enhancing their overall experience and satisfaction. - Users highlight the **excellent ongoing customer support** from Helpjuice, enhancing their overall experience with valuable tips and updates. - Users value the **intuitive interface and efficient knowledge management** features of Helpjuice, enhancing team collaboration and content quality. - Users value the **customization options** of Helpjuice, enhancing the usefulness and organization of their knowledge base. **Cons:** - Users experience **limited customization** options in Helpjuice, often requiring expert assistance for changes that seem simple. - Users experience **editing difficulties** with outdated features, bugs in long articles, and frustrating navigation challenges. - Users face **formatting issues** in Helpjuice, making the experience challenging due to limited options and occasional bugs. - Users feel that **AI limitations** hinder usability, particularly in search functionality and context relevance of information. - Users find the **learning curve challenging** due to the complex interface and organizational structure of Helpjuice. #### What Are Recent G2 Reviews of Helpjuice? **"[Versatile, fair in price, and with clever URL matching](https://www.g2.com/survey_responses/helpjuice-review-13045550)"** **Rating:** 4.0/5.0 stars *— Florian S.* [Read full review](https://www.g2.com/survey_responses/helpjuice-review-13045550) --- **"[A knowledge base people actually use instead of asking the same questions](https://www.g2.com/survey_responses/helpjuice-review-13065437)"** **Rating:** 4.5/5.0 stars *— Phil J.* [Read full review](https://www.g2.com/survey_responses/helpjuice-review-13065437) --- #### What Are G2 Users Discussing About Helpjuice? - [What is knowledge base for?](https://www.g2.com/discussions/helpjuice-what-is-knowledge-base-for) - [What is knowledge base for?](https://www.g2.com/discussions/what-is-knowledge-base-for) - [What information is maintained in knowledge base?](https://www.g2.com/discussions/what-information-is-maintained-in-knowledge-base) - [What is a knowledge base software?](https://www.g2.com/discussions/what-is-a-knowledge-base-software) - [What is Helpjuice used for?](https://www.g2.com/discussions/what-is-helpjuice-used-for) ### 12. [Trainual](https://www.g2.com/products/trainual/reviews) Trainual is the training, learning, and knowledge management platform that connects your entire company to how work actually gets done. Every role. Every process. Every policy. All in one place — searchable, assignable, and built to keep every team member aligned and accountable from day one to one thousand. As companies grow more complex, consistency becomes harder to maintain. The way things get done varies by manager, standards slip across locations, and getting new teammates up to speed takes longer than it should. Trainual fixes that by giving your company one central system — where everything your team needs to know is documented, organized by role, and delivered to the right person at the right time. Trainual is the go-to platform for teams across various industries including business services, real estate, construction, healthcare, technology, marketing, legal and cleaning. Build role-based training paths that get every new teammate up to speed the same way, every time. Standardize how work gets done across departments, locations, and roles — then track it to make sure it's actually happening. And when something changes, update it once and it's live everywhere. The built-in AI assistant knows everything your company knows — so instead of pinging a manager or digging through a shared drive, your team gets instant, accurate answers the moment they need them. Think of it as your smartest teammate, always on, always right. Assign responsibilities. Track progress. Automate accountability. No micromanaging required. The result? Faster ramp times. Consistent execution. Higher-performing people. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,030 **How Do G2 Users Rate Trainual?** - **Q & A:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Trainual?** - **Seller:** [Trainual](https://www.g2.com/sellers/trainual) - **Company Website:** https://www.trainual.com - **Year Founded:** 2018 - **HQ Location:** Scottsdale, AZ - **Twitter:** @trainual (1,269 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18250517/ (139 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager, Director of Operations - **Top Industries:** Construction, Marketing and Advertising - **Company Size:** 63% Small-Business, 34% Mid-Market #### What Are Trainual's Pros and Cons? **Pros:** - Ease of Use (166 reviews) - Simple (84 reviews) - Training (81 reviews) - Features (67 reviews) - Intuitive (63 reviews) **Cons:** - Limited Features (41 reviews) - Missing Features (41 reviews) - Limited Customization (35 reviews) - Organizational Difficulties (25 reviews) - Poor Navigation (24 reviews) ### What Do G2 Reviewers Say About Trainual? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Trainual, streamlining training with intuitive tools and straightforward integration. - Users love the **user-friendly AI features** of Trainual, enhancing training and documentation efficiency significantly. - Users value the **clarity and flexibility of Trainual** for efficient training on firm policies and procedures. - Users love the **intuitive features** of Trainual, including AI support, multimedia integration, and easy content updates. - Users find Trainual **intuitive and user-friendly** , greatly simplifying onboarding and enhancing team training efficiency. **Cons:** - Users find the **limited features** of Trainual restrictive, wishing for greater customization and flexibility in updates. - Users express concerns about **missing features** , wishing for more customization options and improved navigation. - Users note the **limited customization** in Trainual, which hampers efficiency and complicates content updates. - Users face **organizational difficulties** with Trainual, struggling to manage content assignment and hierarchy effectively. - Users find **poor navigation** prevents easy access to information, leading to confusion and frustration with content organization. #### What Are Recent G2 Reviews of Trainual? **"[The training solution I've been needing!](https://www.g2.com/survey_responses/trainual-review-10472265)"** **Rating:** 5.0/5.0 stars *— Vanessa G.* [Read full review](https://www.g2.com/survey_responses/trainual-review-10472265) --- **"[Fast, Reliable, and Intuitive—Trainual Templates and AI Search Make Policy Building Easy](https://www.g2.com/survey_responses/trainual-review-13085885)"** **Rating:** 4.0/5.0 stars *— Jenny S.* [Read full review](https://www.g2.com/survey_responses/trainual-review-13085885) --- #### What Are G2 Users Discussing About Trainual? - [What is Trainual used for?](https://www.g2.com/discussions/what-is-trainual-used-for) ### 13. [Tango](https://www.g2.com/products/tango-tango/reviews) Tango is a platform for workflow documentation and digital adoption that makes knowledge sharing simple and reliable. By clicking through a process once, anyone can generate a polished, step-by-step guide in seconds, complete with screenshots and instructions. Each guide can also be turned into an interactive, on-screen walkthrough. Since its founding, Tango has powered the creation of over 3 million process guides, helping organizations reduce errors, accelerate onboarding, and standardize SOPs across teams. Today, Tango is trusted by global enterprises including Salesforce, Gusto, and Rockwell Automation. Our intuitive platform empowers IT, Operations, and Enablement teams to document workflows in seconds and ensures every teammate can follow them with in-app guidance. The outcome: processes that are consistently followed, instantly accessible, and always up to date. **Average Rating:** 4.7/5.0 **Total Reviews:** 505 **How Do G2 Users Rate Tango?** - **Q & A:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Tango?** - **Seller:** [Tango](https://www.g2.com/sellers/tango-10f84662-d611-43f9-b2a7-e475aaea559c) - **Company Website:** https://www.tango.ai/ - **Year Founded:** 2020 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** https://www.linkedin.com/company/trytango/ (70 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Consultant - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Small-Business, 32% Mid-Market #### What Are Tango's Pros and Cons? **Pros:** - Ease of Use (203 reviews) - Time-saving (100 reviews) - Easy Creation (84 reviews) - Setup Ease (73 reviews) - Guides (70 reviews) **Cons:** - Limitations (34 reviews) - Limited Features (28 reviews) - Editing Difficulties (25 reviews) - Limited Customization (24 reviews) - Limited Functionality (24 reviews) ### What Do G2 Reviewers Say About Tango? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Tango, streamlining workflows and enhancing efficiency in task management. - Users value how Tango is **time-saving** , allowing focus on tasks without getting bogged down by logistics. - Users love the **easy creation** of tutorials with Tango, significantly simplifying workflow sharing and efficiency. - Users find Tango's **setup ease** exceptional, enabling quick access to rewards with simple instructions and intuitive design. - Users praise Tango for its **ease of use and effective guide creation** , enhancing productivity for teams and individuals. **Cons:** - Users find Tango's **editing limitations and lack of offline support** hinder their overall experience and effectiveness. - Users note the **limited features** in Tango, restricting functionality and complicating workflows with unnecessary cleanup steps. - Users experience **editing difficulties** due to limited customization options and a lack of an undo feature. - Users find the **limited customization options** in Tango restrict their ability to tailor the product to their needs. - Users express frustration over **limited functionality** in Tango, noting issues with accuracy and customization constraints. #### What Are Recent G2 Reviews of Tango? **"[Must-Have: Simple Guides That Save Teams Time](https://www.g2.com/survey_responses/tango-review-12618681)"** **Rating:** 4.5/5.0 stars *— Daniel R.* [Read full review](https://www.g2.com/survey_responses/tango-review-12618681) --- **"[Tango Makes Process Training Effortless](https://www.g2.com/survey_responses/tango-review-12665989)"** **Rating:** 5.0/5.0 stars *— Chayse C.* [Read full review](https://www.g2.com/survey_responses/tango-review-12665989) --- ### 14. [IT Glue](https://www.g2.com/products/it-glue/reviews) IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins **Average Rating:** 4.6/5.0 **Total Reviews:** 706 **How Do G2 Users Rate IT Glue?** - **Q & A:** 7.8/10 (Category avg: 8.6/10) **Who Is the Company Behind IT Glue?** - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 26% Mid-Market #### What Are IT Glue's Pros and Cons? **Pros:** - Ease of Use (98 reviews) - Document Management (63 reviews) - Integrations (57 reviews) - Organization (43 reviews) - Easy Integrations (41 reviews) **Cons:** - Slow Performance (22 reviews) - Missing Features (20 reviews) - Search Functionality (18 reviews) - Learning Curve (17 reviews) - Search Limitations (14 reviews) ### What Do G2 Reviewers Say About IT Glue? *AI-generated summary from verified user reviews* **Pros:** - Users find IT Glue to have a **user-friendly interface** , making IT documentation easy and efficient to manage. - Users love the **flexibility and organization** of IT Glue for managing passwords and client documentation efficiently. - Users value the **seamless integration** of IT Glue with RMM, enhancing efficiency and access to updated client information. - Users find IT Glue's **organization capabilities** essential for efficient asset and documentation management across multiple departments. - Users value the **easy integrations** with RMM systems, streamlining access to essential client information seamlessly. **Cons:** - Users report **slow performance** when accessing large data sets, which can hinder efficiency and productivity. - Users feel there are **missing features** in IT Glue, limiting customization, mobile access, and searching capabilities. - Users find the **search functionality lacking** , struggling with speed, accuracy, and limited keyword options for better results. - Users find the **learning curve challenging** , citing complexity and search issues that hinder effective use. - Users note **search limitations** in IT Glue, affecting efficiency and overall user experience during documentation retrieval. #### What Are Recent G2 Reviews of IT Glue? **"[IT Glue Keeps Team Knowledge Organized and Easy to Find](https://www.g2.com/survey_responses/it-glue-review-12875692)"** **Rating:** 4.5/5.0 stars *— Darren .* [Read full review](https://www.g2.com/survey_responses/it-glue-review-12875692) --- **"[Centralized Documentation That Streamlines Support and Collaboration](https://www.g2.com/survey_responses/it-glue-review-12813006)"** **Rating:** 4.5/5.0 stars *— D S.* [Read full review](https://www.g2.com/survey_responses/it-glue-review-12813006) --- #### What Are G2 Users Discussing About IT Glue? - [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) - 2 comments - [What's new with IT Glue?](https://www.g2.com/discussions/what-s-new-with-it-glue) - [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) - 1 comment - [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) - 1 comment - [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) - 1 comment ### 15. [MeetingPulse](https://www.g2.com/products/meetingpulse/reviews) MeetingPulse is an interactive platform designed to enhance audience engagement during meetings, events, and presentations. It offers a suite of tools including live polling, Q&A sessions, surveys, voting, quizzes, and feedback collection, enabling real-time interaction between presenters and their audiences. MeetingPulse was founded by a team of experts in feedback and interaction, and we’re trusted by many leading global enterprises to register, survey, brainstorm, collect secure votes, gather leads at trade shows, and to make meetings of all sizes productive and substantive for the organization. HOW IT WORKS: MeetingPulse is a platform with over 20 modules designed for engagement. Our core capabilities are around audience response, interaction, feedback and data collection. The modules can work together as a full conference app – no downloads necessary – or individually to meet specific needs of organizers, presenters and leadership. The platform is ideal for SKOs, trade shows, offsites, association membership meetings, town halls, investor events, and more. MeetingsPulse works with some of the world's biggest companies like Google, The World Bank, Bloomberg, Microsoft, Humana and the U.S. Air Force. It's fast, easy to use and no downloads required: opens instantly on any mobile or desktop device in the browser. MeetingPulse also integrates with Cvent and conferencing tools like Zoom, Teams, Vimeo, Webex, and Zapier. A full API, solutions for SAML and SSO, plus the ability to iFrame embed and accept participant uploads make MeetingPulse a value-driven solutions for organizations of all kinds. **Average Rating:** 4.3/5.0 **Total Reviews:** 102 **Who Is the Company Behind MeetingPulse?** - **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta) - **HQ Location:** Salt Lake City, Utah - **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (411 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Education Management - **Company Size:** 52% Small-Business, 29% Mid-Market #### What Are MeetingPulse's Pros and Cons? **Pros:** - Automation (1 reviews) - Engagement (1 reviews) - Feedback Management (1 reviews) - User Interface (1 reviews) ### What Do G2 Reviewers Say About MeetingPulse? *AI-generated summary from verified user reviews* **Pros:** - Users value the **instant browser access** of MeetingPulse, easing training and enhancing engagement during sessions. - Users love the **instant browser access** of MeetingPulse, enhancing engagement seamlessly during meetings and webinars. - Users appreciate the **instant browser functionality** of MeetingPulse, enhancing engagement without the need for downloads or training. - Users value the **instant browser access** of MeetingPulse, making it easy to engage during meetings without downloads. #### What Are Recent G2 Reviews of MeetingPulse? **"[Perfect for all kinds of events!](https://www.g2.com/survey_responses/meetingpulse-review-11386054)"** **Rating:** 5.0/5.0 stars *— Jessica M.* [Read full review](https://www.g2.com/survey_responses/meetingpulse-review-11386054) --- **"[Solid Tool](https://www.g2.com/survey_responses/meetingpulse-review-11356071)"** **Rating:** 5.0/5.0 stars *— Scott H.* [Read full review](https://www.g2.com/survey_responses/meetingpulse-review-11356071) --- #### What Are G2 Users Discussing About MeetingPulse? - [What advice would you give to others considering MeetingPulse for audience engagement in virtual meetings?](https://www.g2.com/discussions/what-advice-would-you-give-to-others-considering-meetingpulse-for-audience-engagement-in-virtual-meetings) - [What is MeetingPulse used for?](https://www.g2.com/discussions/what-is-meetingpulse-used-for) ### 16. [M-Files](https://www.g2.com/products/m-files/reviews) M-Files delivers Context-First Document Management with an AI-native, metadata-driven architecture that eliminates information chaos and improves productivity across the document lifecycle. By linking documents to the people, processes, clients, and projects that give them meaning, M-Files creates a unified, connected environment that accelerates decision-making, strengthens governance, and streamlines industry-specific workflows through advanced workflow automation and AI. M-Files is also the only document management system that is native to Microsoft 365. This unified solution extends Microsoft collaboration, Copilot, and Purview capabilities to curated M-Files content, enabling stronger security, more consistent compliance, and more accurate AI outcomes grounded in trusted, contextualized information. Organizations gain a seamless, future-ready environment that maximizes ROI on their Microsoft investments while supporting smarter and more efficient work across the business. Schedule a Demo: https://bit.ly/3O1SCm0 Free Trial: https://bit.ly/4ehlAsV **Average Rating:** 4.4/5.0 **Total Reviews:** 229 **Who Is the Company Behind M-Files?** - **Seller:** [M-Files Corporation](https://www.g2.com/sellers/m-files-corporation) - **Year Founded:** 2002 - **HQ Location:** Austin, Texas - **Twitter:** @M_Files (8,609 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/118361/ (842 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Mid-Market, 41% Small-Business #### What Are M-Files's Pros and Cons? **Pros:** - Ease of Use (93 reviews) - Document Management (52 reviews) - Easy Access (45 reviews) - Data Management (39 reviews) - Organization (39 reviews) **Cons:** - Learning Curve (32 reviews) - Training Required (26 reviews) - Slow Performance (19 reviews) - Slow Loading (15 reviews) - Outdated Features (13 reviews) ### What Do G2 Reviewers Say About M-Files? *AI-generated summary from verified user reviews* **Pros:** - Users find M-Files to have a **simple, user-friendly interface** that enhances file organization and management efficiency. - Users value the **effortless organization and accessibility** of M-Files, enhancing collaboration and data management significantly. - Users value the **easy access** to files, appreciating the secure storage and user-friendly interface of M-Files. - Users value the **efficient data management** capabilities of M-Files, enhancing document organization and information retrieval significantly. - Users value the **efficient organization** capabilities of M-Files, which streamline workflows and enhance file management. **Cons:** - Users find that M-Files has a **steep learning curve** requiring significant time and training for effective onboarding. - Users note that **initial training required** can slow down onboarding, especially for those accustomed to traditional file structures. - Users often experience **slow performance** with M-Files, particularly when processing large documents or conducting complex searches. - Users often experience **slow loading** times with M-Files, particularly when managing large document volumes and complex searches. - Users find M-Files' **outdated interface and inconsistencies** a challenge, especially for adapting to new versions. #### What Are Recent G2 Reviews of M-Files? **"[Good Metadata Driven Document Management And Requires Planning Up Front](https://www.g2.com/survey_responses/m-files-review-12806906)"** **Rating:** 4.5/5.0 stars *— Kaleem A.* [Read full review](https://www.g2.com/survey_responses/m-files-review-12806906) --- **"[Reliable Platform for Managing Documents and Content Workflows](https://www.g2.com/survey_responses/m-files-review-12787325)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/m-files-review-12787325) --- #### What Are G2 Users Discussing About M-Files? - [Is anyone else struggling with AI tagging and advanced workflows adding chaos instead of clarity?](https://www.g2.com/discussions/is-anyone-else-struggling-with-ai-tagging-and-advanced-workflows-adding-chaos-instead-of-clarity) - 1 comment, 1 upvote - [How are you dealing with the older‑feeling desktop client and extra clicks in everyday work?](https://www.g2.com/discussions/how-are-you-dealing-with-the-older-feeling-desktop-client-and-extra-clicks-in-everyday-work) - 1 comment, 1 upvote - [What are you doing to cope with slow performance on large data sets and in the cloud?](https://www.g2.com/discussions/what-are-you-doing-to-cope-with-slow-performance-on-large-data-sets-and-in-the-cloud) - 1 comment, 1 upvote - [How are you helping new and non‑technical colleagues get over the M-Files learning curve?](https://www.g2.com/discussions/how-are-you-helping-new-and-non-technical-colleagues-get-over-the-m-files-learning-curve) - 1 comment, 1 upvote - [Complex setup and constant metadata tweaks slow my rollout and ongoing work](https://www.g2.com/discussions/complex-setup-and-constant-metadata-tweaks-slow-my-rollout-and-ongoing-work) - 1 comment, 1 upvote ### 17. [Hudu](https://www.g2.com/products/hudu/reviews) Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentation—covering everything from systems, processes, and policies to credentials, SOPs, and asset records. With Hudu, teams can ensure that important information is always organized, easy to access, and kept up to date, making day-to-day work smoother and decision-making faster. While originally built for internal IT departments and MSPs, Hudu is flexible enough to support a wide range of industries, including finance, healthcare, education, and construction. Its structure can be tailored to fit the needs of any organization, whether you're managing internal infrastructure, supporting clients, or coordinating distributed teams. Teams can build custom asset layouts to track hardware, software, or industry-specific data. Knowledge base articles and SOPs support rich formatting, embedded content, and reusable templates to keep documentation consistent and easy to follow. Passwords and OTPs are stored securely with full access controls and history tracking for auditability and compliance. Hudu supports detailed permission management, so teams can control access at a granular level across departments, roles, or clients. It integrates with popular tools like Microsoft 365, ConnectWise, HaloPSA, NinjaOne, N-able, and many more to automatically sync key data and reduce manual entry. A browser extension and mobile app make it easy to access or update documentation on the go, whether in the office or the field. For more advanced workflows, Hudu offers a powerful API, allowing teams to automate documentation or integrate with internal systems. Organizations with strict security requirements can also choose to deploy Hudu on-premises with full control over their environment. With Hudu, teams can reduce onboarding time, cut down on repetitive questions, and ensure processes are followed consistently. It replaces scattered documentation with a centralized source of truth that’s easy to manage and scale. If your team depends on shared knowledge to operate efficiently, Hudu helps you keep it organized, accessible, and secure—no matter your industry or size. **Average Rating:** 4.7/5.0 **Total Reviews:** 357 **How Do G2 Users Rate Hudu?** - **Q & A:** 7.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Hudu?** - **Seller:** [Hudu](https://www.g2.com/sellers/hudu) - **Company Website:** https://hudu.com/ - **Year Founded:** 2018 - **HQ Location:** Fort Collins, Colorado - **Twitter:** @HuduHQ (500 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hudu-technologies/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 12% Mid-Market #### What Are Hudu's Pros and Cons? **Pros:** - Ease of Use (207 reviews) - Features (111 reviews) - Integrations (103 reviews) - Easy Setup (95 reviews) - Simple (85 reviews) **Cons:** - Missing Features (75 reviews) - Poor Integration (43 reviews) - UX Improvement (41 reviews) - Limited Features (38 reviews) - Integration Issues (36 reviews) ### What Do G2 Reviewers Say About Hudu? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **user-friendly interface** of Hudu, noting its intuitive design and quick implementation. - Users love Hudu for its **user-friendly interface** and responsive support that continuously improves the system. - Users value the **seamless integrations** of Hudu, enhancing efficiency and simplifying processes with existing systems. - Users find the **easy setup** of Hudu a significant advantage, allowing quick implementation and seamless integration. - Users love the **clean and simple design** of Hudu, making it easy to use and customize for their needs. **Cons:** - Users feel Hudu lacks a **unified search feature** and some essential functionalities, affecting overall efficiency. - Users find **poor integration** with external tools frustrating, limiting efficiency and requiring additional configuration for optimal use. - Users feel that Hudu needs a **modern UI and improved navigation** to enhance overall usability and experience. - Users note the **limited features** of Hudu, expressing a desire for more innovation and essential functionalities. - Users face **integration issues** , particularly with RMM-tools, complicating efficiency and migration from other systems. #### What Are Recent G2 Reviews of Hudu? **"[Self-Hosted Documentation with a Clean API and Flexible MSP Asset Modeling](https://www.g2.com/survey_responses/hudu-review-12577291)"** **Rating:** 5.0/5.0 stars *— Mark H.* [Read full review](https://www.g2.com/survey_responses/hudu-review-12577291) --- **"[Secure Self-Hosting, Great UI, and Seamless HaloPSA Integration](https://www.g2.com/survey_responses/hudu-review-12997857)"** **Rating:** 5.0/5.0 stars *— Anthony R.* [Read full review](https://www.g2.com/survey_responses/hudu-review-12997857) --- #### What Are G2 Users Discussing About Hudu? - [What is Hudu used for?](https://www.g2.com/discussions/what-is-hudu-used-for) - 1 comment ### 18. [Mentimeter](https://www.g2.com/products/mentimeter/reviews) Mentimeter is the audience engagement platform. Easy-to-use, interactive, and innovative; presenting has never been less stressful and more effortless! Create unique and dynamic presentations that will impress and engage your audience. With Mentimeter you can better connect with your students, colleagues, and clients. No matter if it is a lecture, workshop or meeting, Mentimeter has been designed to suit every type of presentation. Zoom and Teams integrations make it even easier to stand out in the remote and hybrid world. 1.Build a presentation The easy-to-use online editor makes presentation building a quick and easy process. Create a full slide deck filled with questions, polls, quizzes, content slides, word clouds, and more. 2. Connect with your audience Your audience uses their smartphones to connect to the presentation where they can submit responses. The real-time visual will help spark chat, discuss, and debate no matter if the meeting takes place online or in-person. 3. Learn from the experience Once the presentation is over, download the results and use what you have learned to improve for future meetings, classes or conferences. **Average Rating:** 4.7/5.0 **Total Reviews:** 789 **How Do G2 Users Rate Mentimeter?** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Mentimeter?** - **Seller:** [Mentimeter](https://www.g2.com/sellers/mentimeter) - **Year Founded:** 2014 - **HQ Location:** Stockholm - **Twitter:** @Mentimeter (10,398 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2413809/ (425 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Teacher, Lecturer - **Top Industries:** Higher Education, Education Management - **Company Size:** 35% Small-Business, 34% Mid-Market #### What Are Mentimeter's Pros and Cons? **Pros:** - Ease of Use (297 reviews) - Engagement (277 reviews) - Interactive Engagement (225 reviews) - Fun (185 reviews) - Presentations (180 reviews) **Cons:** - Limited Customization (105 reviews) - Missing Features (97 reviews) - PowerPoint Integration (84 reviews) - PowerPoint Issues (78 reviews) - Limited Features (77 reviews) ### What Do G2 Reviewers Say About Mentimeter? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Mentimeter, enhancing interactivity and engagement in presentations and lectures. - Users value the **engagement features** of Mentimeter, enhancing interaction and participation during presentations and workshops. - Users value the **interactive engagement** of Mentimeter, enhancing participation and making presentations fun and engaging. - Users find Mentimeter to be a **fun and interactive platform** that enhances presentations and class engagement. - Users value the **easy interactions** in Mentimeter presentations, enhancing engagement and participation through various interactive features. **Cons:** - Users find that **limited customization** options in Mentimeter can hinder the ability to create tailored experiences. - Users find **missing features** in Mentimeter, citing limitations in functionality, interactivity, and presentation importing. - Users find the **PowerPoint integration glitchy** , losing animations and complicating the presentation process when using existing slides. - Users experience **PowerPoint integration issues** that cause glitches and loss of features during presentations. - Users find the **limited features** of Mentimeter restrict their ability to create customized and advanced sessions effectively. #### What Are Recent G2 Reviews of Mentimeter? **"[very useful for Interactive Presentations, Surveys and Audience Feedback](https://www.g2.com/survey_responses/mentimeter-review-12803919)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/mentimeter-review-12803919) --- **"[Excellent Poll Creation Platform](https://www.g2.com/survey_responses/mentimeter-review-12970401)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/mentimeter-review-12970401) --- #### What Are G2 Users Discussing About Mentimeter? - [What do you like most about Mentimeter for audience engagement, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-mentimeter-for-audience-engagement-and-what-improvements-would-you-suggest) - [Is Mentimeter a software?](https://www.g2.com/discussions/is-mentimeter-a-software) - [Why is Mentimeter good?](https://www.g2.com/discussions/why-is-mentimeter-good) - 1 comment - [What type of software is Mentimeter?](https://www.g2.com/discussions/what-type-of-software-is-mentimeter) - 2 comments - [What can Mentimeter do?](https://www.g2.com/discussions/what-can-mentimeter-do) ### 19. [GitBook](https://www.g2.com/products/gitbook/reviews) GitBook enables teams to easily manage, share and publish their knowledge through a documentation platform designed for the entire organization. Packed with powerful features, GitBook supports any form of rich text, programming languages and visual assets. - Easily create and publish beautiful looking docs without any design or code required - Organize your knowledge and have your team working from a central place - Keep your GitHub workflows in sync with our native integration - Support for both save / merge (async) and real-time collaboration on any doc. GitBook is free for open-source projects, non-profit orgs and students. **Average Rating:** 4.8/5.0 **Total Reviews:** 190 **How Do G2 Users Rate GitBook?** - **Q & A:** 8.4/10 (Category avg: 8.6/10) **Who Is the Company Behind GitBook?** - **Seller:** [GitBook](https://www.g2.com/sellers/gitbook) - **Year Founded:** 2014 - **HQ Location:** Covina, US - **Twitter:** @GitBookIO (7,713 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gitbook (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 80% Small-Business, 15% Mid-Market #### What Are GitBook's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Intuitive (9 reviews) - Features (6 reviews) - Helpful (6 reviews) - Organization (5 reviews) **Cons:** - Software Bugs (2 reviews) - Billing Issues (1 reviews) - Complexity (1 reviews) - Difficult Automation (1 reviews) - Formatting Issues (1 reviews) ### What Do G2 Reviewers Say About GitBook? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of GitBook, enjoying its intuitive interface and smooth collaborative features. - Users praise GitBook's **intuitive interface** , making collaboration and documentation creation seamless for all team members. - Users appreciate the **intuitive interface** of GitBook, facilitating effortless collaboration and documentation creation. - Users value the **responsive support and user-friendly design** of GitBook, enhancing collaboration and documentation for organizations. - Users appreciate the **clean and organized experience** of GitBook, enhancing collaboration and efficiency in documentation. **Cons:** - Users face **software bugs** that lead to a less smooth experience, despite responsive support addressing them. - Users find **billing issues** significant, especially noting high costs without an open source solution. - Users find GitBook's interface initially **complex** , though it is generally regarded as a great product. - Users find the **difficult automation** of GitBook troublesome as it demands manual updates for documentation from code changes. - Users wish for more **advanced formatting options** , as current features feel somewhat limited in their capabilities. #### What Are Recent G2 Reviews of GitBook? **"[Lightning-Fast, Beautiful Documentation with Seamless GitHub Sync](https://www.g2.com/survey_responses/gitbook-review-13104153)"** **Rating:** 5.0/5.0 stars *— Ramanpreet S.* [Read full review](https://www.g2.com/survey_responses/gitbook-review-13104153) --- **"[Simple, Organized, and Easy Documentation](https://www.g2.com/survey_responses/gitbook-review-13101396)"** **Rating:** 4.0/5.0 stars *— Muhammad O.* [Read full review](https://www.g2.com/survey_responses/gitbook-review-13101396) --- #### What Are G2 Users Discussing About GitBook? - [Is GitBook private?](https://www.g2.com/discussions/is-gitbook-private) - [Is GitBook made by GitHub?](https://www.g2.com/discussions/is-gitbook-made-by-github) - 1 comment - [Is GitBook opensource?](https://www.g2.com/discussions/is-gitbook-opensource) - 1 comment - [What is GitBook used for?](https://www.g2.com/discussions/what-is-gitbook-used-for) ### 20. [guidde](https://www.g2.com/products/guidde/reviews) Guidde is a market-leading Generative AI platform designed to facilitate video documentation and serve as a comprehensive Digital Adoption Platform (DAP). This innovative solution enables modern organizations to capture, manage, and distribute step-by-step instructions efficiently, bridging the gap between complex software workflows and user comprehension. Guidde stands out as a premier AI-driven alternative to traditional screen recording tools and labor-intensive manual Standard Operating Procedure (SOP) documentation methods. The target audience for Guidde includes a diverse range of professionals across various sectors, including Customer Success (CS), IT Operations, and Human Resources (HR). These teams often face challenges in creating effective training materials and documentation that can keep pace with rapid technological changes. Guidde addresses these challenges by automating the documentation process, allowing organizations to scale their training efforts without the need for additional resources. This platform is particularly useful for onboarding new employees, reducing churn, and streamlining software rollouts, making it an essential tool for organizations aiming to enhance their operational efficiency. One of the key features of Guidde is its one-click AI video generation capability, which allows users to instantly convert on-screen actions into high-definition video guides. This automation significantly reduces the time required for video content creation by up to 70%, making it easier for teams to produce high-quality instructional materials. Additionally, Guidde offers global localization and translation services, generating native-sounding AI narration and synchronized subtitles in over 40 languages. This feature ensures that organizations can maintain training consistency across diverse geographical locations. Security and compliance are critical considerations for enterprises, and Guidde addresses these concerns with its "Smart Redaction" feature. This machine learning-driven capability automatically detects and blurs sensitive Personally Identifiable Information (PII) during the capture process, ensuring that organizations can create documentation without compromising data security. Furthermore, Guidde supports omnichannel distribution and integration, allowing users to embed their "Guiddes" into help centers, internal wikis, or share them via instant links, thereby enhancing accessibility and support ticket resolution. Lastly, Guidde provides insightful analytics that track user engagement and completion rates. This data enables organizations to identify areas where users may struggle, allowing for real-time optimization of documentation. By transforming knowledge management strategies into a visual, AI-first powerhouse, Guidde empowers organizations to enhance productivity and improve user experience effectively. **Average Rating:** 4.8/5.0 **Total Reviews:** 82 **Who Is the Company Behind guidde?** - **Seller:** [guidde](https://www.g2.com/sellers/guidde) - **Company Website:** https://www.guidde.com/ - **Year Founded:** 2020 - **HQ Location:** Belmont, CA - **Twitter:** @GuiddeCo (1,835 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/guidde/ (101 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Small-Business, 28% Mid-Market #### What Are guidde's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - Easy Creation (26 reviews) - Time-saving (23 reviews) - Customer Support (16 reviews) - AI Features (10 reviews) **Cons:** - Limited Customization (5 reviews) - Limited Language Support (2 reviews) - Organizational Issues (2 reviews) - Poor File (2 reviews) - Screenshot Issues (2 reviews) ### What Do G2 Reviewers Say About guidde? *AI-generated summary from verified user reviews* **Pros:** - Users find **Guidde exceptionally easy to use** , enabling quick creation of training videos with minimal hassle. - Users appreciate the **easy creation** of training videos with Guidde, streamlining processes and enhancing productivity. - Users value the **time-saving features** of Guidde, enhancing efficiency and streamlining the video creation process. - Users value the **excellent customer support** from Hannah, making onboarding and feature navigation seamless and effective. - Users love the **AI-powered features** of Guidde, which effortlessly streamline video creation and enhance content quality. **Cons:** - Users find the **limited customization options** restrict creative expression and in-depth content creation on Guidde. - Users experience **limited language support** in Guidde, which complicates content personalization and leads to inefficiencies. - Users find **organizational issues** arise from multiple tools needed, complicating access and integration with existing systems. - Users face **poor file management** issues, struggling with saving edits and timing inconsistencies during collaborative video editing. - Users face **screenshot issues** , experiencing recording lag and the need to click for each action, complicating usage. #### What Are Recent G2 Reviews of guidde? **"[Guidde Makes Engaging Documentation Fast—No Scripts, Editing, or Third Party Installs Needed](https://www.g2.com/survey_responses/guidde-review-12245277)"** **Rating:** 5.0/5.0 stars *— Andy E.* [Read full review](https://www.g2.com/survey_responses/guidde-review-12245277) --- **"[Instant, Professional Video Guides That Scale Effortlessly](https://www.g2.com/survey_responses/guidde-review-11944787)"** **Rating:** 5.0/5.0 stars *— Dennis L.* [Read full review](https://www.g2.com/survey_responses/guidde-review-11944787) --- ### 21. [Vevox](https://www.g2.com/products/vevox/reviews) Vevox is a real-time polling and anonymous Q&A platform for employee engagement. Rated #1 by users across Trustpilot, G2, and Capterra, Vevox makes online and in-person meetings & classes unmissable by providing participants, wherever they are located, the opportunity to have an equal say. Participants can freely interact by using the Vevox App or integrations to answer polls or contribute to Q&A’s through their smartphones or laptops. Giving your staff a voice and hearing their feedback has never been easier, or more inclusive. What makes it so good? Vevox is the most intuitive employee engagement technology there is, with user friendly features that have been fine-tuned in partnership with customers just like you. Vevox users say their hybrid comms meetings have been transformed. Getting started is quick and easy and the platform can run independently as a standalone tool, or seamlessly integrates with your existing meeting tech, including Microsoft Teams, Zoom, PowerPoint and other technologies, offering a one-stop solution to running successful and engaging hybrid meetings. Make your meetings more interactive, democratic – and more fun! **Average Rating:** 4.7/5.0 **Total Reviews:** 448 **How Do G2 Users Rate Vevox?** - **Q & A:** 9.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Vevox?** - **Seller:** [Vevox](https://www.g2.com/sellers/vevox) - **Company Website:** https://vevox.com - **Year Founded:** 2016 - **HQ Location:** Oakhanger, GB - **Twitter:** @Vevoxapp (2,564 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17942170 (22 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Lecturer, Director - **Top Industries:** Higher Education, Pharmaceuticals - **Company Size:** 40% Enterprise, 29% Small-Business #### What Are Vevox's Pros and Cons? **Pros:** - Ease of Use (170 reviews) - Engagement (105 reviews) - Features (94 reviews) - Interactive Engagement (82 reviews) - Interactive Polling (81 reviews) **Cons:** - PowerPoint Integration (24 reviews) - PowerPoint Issues (24 reviews) - Missing Features (21 reviews) - Limited Customization (20 reviews) - Integration Issues (19 reviews) ### What Do G2 Reviewers Say About Vevox? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Vevox, enhancing engagement and fostering inclusive participation in meetings and classrooms. - Users love Vevox for its ability to create **highly interactive and engaging sessions** , fostering inclusive contribution from all participants. - Users appreciate the **highly interactive and engaging features** of Vevox, enhancing participation in lectures and meetings. - Users value the **highly interactive engagement** provided by Vevox, fostering inclusive participation in various learning environments. - Users find the **interactive polling** of Vevox enhances engagement, fostering inclusive and participative learning environments. **Cons:** - Users find the **limited layout control** in Vevox's PowerPoint integration restrictive, impacting question display and aesthetics. - Users find **PowerPoint issues** frustrating, particularly with layout control and lack of varied question types. - Users express concerns about **missing features** in Vevox, such as limitations in Q&A tools and competition options. - Users desire more **customization options** in Vevox, feeling limited in branding and presentation flexibility. - Users experience **integration issues** with Vevox, leading to confusion and difficulties navigating between platforms. #### What Are Recent G2 Reviews of Vevox? **"[Excellent Platform for Interactive Lectures](https://www.g2.com/survey_responses/vevox-review-11152830)"** **Rating:** 4.5/5.0 stars *— João José C.* [Read full review](https://www.g2.com/survey_responses/vevox-review-11152830) --- **"[Makes Health Educational Sessions More Interactive and Engaging](https://www.g2.com/survey_responses/vevox-review-12962133)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/vevox-review-12962133) --- #### What Are G2 Users Discussing About Vevox? - [What is Vevox used for?](https://www.g2.com/discussions/what-is-vevox-used-for) - 1 comment - [Is Vevox really anonymous?](https://www.g2.com/discussions/is-vevox-really-anonymous) - 1 comment - [Is Vevox free?](https://www.g2.com/discussions/is-vevox-free) - 1 comment - [What is Vevox app?](https://www.g2.com/discussions/what-is-vevox-app) - 1 comment - [What is Vevox?](https://www.g2.com/discussions/what-is-vevox) - 1 comment ### 22. [Whale](https://www.g2.com/products/whale/reviews) Turn scattered knowledge into scalable systems with Whale. Whale helps fast-growing teams capture processes, train employees, and answer questions — without the chaos of scattered docs or outdated wikis. What Whale Does: - AI process capture: Turn screen recordings, videos, or existing docs into structured SOPs in minutes - Alice (AI assistant): Employees get instant answers to "how do we do X?" in any language, any channel - Training built-in: Convert SOPs into onboarding flows and quizzes so people actually learn - Mobile-first access: QR codes and mobile app mean SOPs live where the work happens Why Teams Choose Whale: - Cut onboarding time by 50% by connecting training to live processes - Reduce documentation time by 70% with AI-powered capture - Keep knowledge current — not buried in Google Docs nobody reads Who Uses Whale: Operations leaders and HR teams at scaling companies (50-500 employees) who need to onboard faster and standardize without slowing down. **Average Rating:** 4.8/5.0 **Total Reviews:** 197 **How Do G2 Users Rate Whale?** - **Q & A:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Whale?** - **Seller:** [Whale](https://www.g2.com/sellers/whale) - **Company Website:** https://usewhale.io - **Year Founded:** 2022 - **HQ Location:** Chicago, IL - **Twitter:** @whale (18,657 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/usewhale/ (26 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 58% Small-Business, 39% Mid-Market #### What Are Whale's Pros and Cons? **Pros:** - Ease of Use (32 reviews) - Simple (15 reviews) - Features (13 reviews) - Intuitive (13 reviews) - Easy Access (12 reviews) **Cons:** - Limited Customization (3 reviews) - Lack of Customization (2 reviews) - Lack of Information (2 reviews) - Limited Access (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About Whale? *AI-generated summary from verified user reviews* **Pros:** - Users praise Whale for its **user-friendly interface** , making onboarding, organizing, and finding information easy and efficient. - Users find Whale to be **extremely user-friendly** , facilitating efficient onboarding and seamless content management with ease. - Users appreciate the **user-friendly interface and powerful features** of Whale, enhancing efficiency and information access. - Users find Whale's **intuitive interface** makes onboarding and document management straightforward and efficient for teams. - Users find Whale offers **easy access** to centralized knowledge, enhancing training and support efficiency without hassle. **Cons:** - Users find the **limited customization** options frustrating, as they need more control over permissions and formatting. - Users desire more **customization options** in Whale, particularly in permissions and formatting for specific needs. - Users note a significant **lack of information** on AI features, suggesting the need for more comprehensive tools. - Users face **limited access** issues, making it hard to manage user controls and connect external resources effectively. - Users find the **missing features** like individual training records and file connectivity hinder their overall experience with Whale. #### What Are Recent G2 Reviews of Whale? **"[Effortless SOP Management with Stellar AI Search](https://www.g2.com/survey_responses/whale-review-12692822)"** **Rating:** 5.0/5.0 stars *— Jitender T.* [Read full review](https://www.g2.com/survey_responses/whale-review-12692822) --- **"[Whale Keeps Department Training Organized with Boards, Libraries, and Playbooks](https://www.g2.com/survey_responses/whale-review-12655640)"** **Rating:** 5.0/5.0 stars *— Ketan T.* [Read full review](https://www.g2.com/survey_responses/whale-review-12655640) --- #### What Are G2 Users Discussing About Whale? - [How has Whale supported your team’s knowledge sharing, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-whale-supported-your-team-s-knowledge-sharing-and-what-features-do-you-find-most-valuable) - [What is Whale used for?](https://www.g2.com/discussions/what-is-whale-used-for) - 1 comment ### 23. [AhaSlides](https://www.g2.com/products/ahaslides/reviews) AhaSlides: The All-in-One Interactive Presentation Software for Real-Time Engagement AhaSlides is an industry-leading interactive presentation platform designed to transform passive audiences into active participants. Trusted by over 4 million educators and business professionals worldwide, AhaSlides provides a comprehensive suite of engagement tools for meetings, classrooms, hybrid training sessions, and live events. The Ultimate Solution for Audience Engagement In an era of remote work and digital classrooms, "death by PowerPoint" is a major hurdle for communication. AhaSlides solves this by making every slide a two-way conversation. Our cloud-based presentation software allows you to build dynamic decks featuring: Live Polling & Surveys: Gather instant feedback, run pulse checks, and visualize results with bar charts, donuts, and pie charts. Gamified Quizzes & Leaderboards: Turn learning into a fun, competitive experience with live trivia, timed answers, and real-time scoreboards. Interactive Word Clouds: Crowdsource ideas and visualize the "big picture" of audience sentiment in seconds. Real-Time Q&A: Facilitate transparent dialogue with audience upvoting and moderation tools, perfect for all-hands meetings and town halls. Brainstorming & Idea Boards: Allow participants to submit, categorize, and vote on ideas to foster true collaboration. Designed for Every Use Case Whether you are looking for a Slido alternative for corporate events or a Mentimeter alternative for higher education, AhaSlides is built to be versatile: For Corporate Training & HR: Boost retention in employee onboarding and professional development workshops. For Educators & Lecturers: Increase student participation with formative assessments and interactive icebreakers. For Event Organizers: Scale your engagement from small team-building sessions to massive international conferences. Seamless Participation – No App Required One of the biggest barriers to engagement is technical friction. With AhaSlides, participants join your session instantly via a QR code or a custom URL using their mobile browser. There is no app download needed, ensuring 100% participation regardless of the device. Advanced Features & Integrations AhaSlides integrates seamlessly into your existing tech stack, supporting Microsoft PowerPoint, Google Slides, Microsoft Teams, and Zoom. Presenters can take advantage of our AI-powered slide assistant to generate quiz questions instantly, and deep-dive into post-session reports and analytics to measure engagement ROI. Join the mission to end boring presentations. Start for free today and see why AhaSlides is the preferred choice for interactive communication! **Average Rating:** 4.7/5.0 **Total Reviews:** 374 **Who Is the Company Behind AhaSlides?** - **Seller:** [AhaSlides](https://www.g2.com/sellers/ahaslides) - **Company Website:** https://ahaslides.com - **Year Founded:** 2019 - **HQ Location:** Singapore - **Twitter:** @AhaSlides (520 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/26480354/ (49 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Teacher, Professor - **Top Industries:** Higher Education, Education Management - **Company Size:** 55% Small-Business, 33% Mid-Market #### What Are AhaSlides's Pros and Cons? **Pros:** - Ease of Use (161 reviews) - Engagement (134 reviews) - Features (129 reviews) - Fun (101 reviews) - Interactive Engagement (95 reviews) **Cons:** - Limited Options (46 reviews) - Limited Customization (43 reviews) - Missing Features (39 reviews) - Expensive (38 reviews) - Access Limitations (31 reviews) ### What Do G2 Reviewers Say About AhaSlides? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of AhaSlides, enjoying its user-friendly interface and versatile features for interactive quizzes. - Users praise AhaSlides for its **high engagement** , making lessons interactive and participant feedback effortless. - Users love AhaSlides for its **interactive features** , making quizzes and presentations fun and engaging for all ages. - Users find AhaSlides to be incredibly **fun and interactive** , enhancing group experiences with engaging quizzes and live polls. - Users commend AhaSlides for its **high audience engagement** and ease of use, enhancing interactive experiences effortlessly. **Cons:** - Users find the **limited options** in AhaSlides' free plan restrictive, hindering the potential for better participation and customization. - Users express frustration over **limited customization** , particularly regarding fonts and license options, impacting their experience. - Users are frustrated by the **limitations on the number of slides** in the free version, hindering thorough testing. - Users find AhaSlides **expensive** , especially for those on tight budgets, limiting access to its full potential. - Users feel the **access limitations** in the free version hinder thorough testing and creating quizzes effectively. #### What Are Recent G2 Reviews of AhaSlides? **"[Engaging Interactive Slides with an Intuitive UI](https://www.g2.com/survey_responses/ahaslides-review-12994192)"** **Rating:** 4.0/5.0 stars *— rob p.* [Read full review](https://www.g2.com/survey_responses/ahaslides-review-12994192) --- **"[Easy, Versatile Quiz Platform with Great Free Options and Helpful AI Features](https://www.g2.com/survey_responses/ahaslides-review-13087472)"** **Rating:** 5.0/5.0 stars *— Fib F.* [Read full review](https://www.g2.com/survey_responses/ahaslides-review-13087472) --- #### What Are G2 Users Discussing About AhaSlides? - [Can you download AhaSlides?](https://www.g2.com/discussions/can-you-download-ahaslides) - [How do you make AhaSlides?](https://www.g2.com/discussions/how-do-you-make-ahaslides) - [Is AHA slide free?](https://www.g2.com/discussions/is-aha-slide-free) ### 24. [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. **Average Rating:** 4.8/5.0 **Total Reviews:** 167 **How Do G2 Users Rate livepro Knowledge Management?** - **Q & A:** 9.7/10 (Category avg: 8.6/10) **Who Is the Company Behind livepro Knowledge Management?** - **Seller:** [livepro](https://www.g2.com/sellers/livepro) - **Company Website:** https://livepro.com/ - **Year Founded:** 2001 - **HQ Location:** North Sydney, NSW - **Twitter:** @liveprosoftware (100 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2324422/ (37 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Knowledge Specialist - **Top Industries:** Government Administration, Insurance - **Company Size:** 46% Mid-Market, 21% Enterprise #### What Are livepro Knowledge Management's Pros and Cons? **Pros:** - Ease of Use (73 reviews) - Knowledge Base (55 reviews) - Helpful (45 reviews) - Intuitive (36 reviews) - Features (33 reviews) **Cons:** - Inefficient Search (10 reviews) - Inefficient Search Function (9 reviews) - Improvement Needed (8 reviews) - Poor Search Functionality (8 reviews) - Search Functionality (8 reviews) ### What Do G2 Reviewers Say About livepro Knowledge Management? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **intuitive layout and search functionality** of livepro Knowledge Management, enhancing efficiency and support responsiveness. - Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their experience and information retrieval. - Users love the **user-friendly interface** of livepro Knowledge Management, enhancing their overall experience and efficiency. - Users value the **intuitive search function** , enabling fast access to accurate information that enhances customer service efficiency. - Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their efficiency and overall experience. **Cons:** - Users often face **inefficient search** results that hinder quick access to specific information and articles. - Users express frustration with the **inefficient search function** , making it hard to find specific information quickly. - Users note that **improvement is needed** in AI accuracy, user training, and article editing for better usability. - Users struggle with **poor search functionality** , finding it difficult to locate specific information efficiently. - Users find the **search functionality lacking** , often leading to overwhelming results and difficulty locating specific information quickly. #### What Are Recent G2 Reviews of livepro Knowledge Management? **"[Knowledge Management Systems Specialist](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)"** **Rating:** 4.5/5.0 stars *— Joy E.* [Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903) --- **"[From 5-Inch Binders to Real-Time Answers: Ditching Desk Clutter with LivePro](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)"** **Rating:** 4.5/5.0 stars *— Carly M.* [Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030) --- #### What Are G2 Users Discussing About livepro Knowledge Management? - [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for) - [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools) - [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software) - [What is Livepro?](https://www.g2.com/discussions/what-is-livepro) - [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management) ### 25. [Yext](https://www.g2.com/products/yext/reviews) Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,091 **How Do G2 Users Rate Yext?** - **Q & A:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Yext?** - **Seller:** [Yext](https://www.g2.com/sellers/yext) - **Company Website:** https://www.yext.com - **Year Founded:** 2006 - **HQ Location:** New York - **Twitter:** @yext (21,811 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/515401/ (2,517 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 37% Enterprise, 30% Mid-Market #### What Are Yext's Pros and Cons? **Pros:** - Ease of Use (352 reviews) - Helpful (194 reviews) - Centralized Management (183 reviews) - Customer Support (178 reviews) - Features (161 reviews) **Cons:** - Complex Usability (99 reviews) - Learning Curve (81 reviews) - Difficult Learning (77 reviews) - Difficult Navigation (68 reviews) - Limited Features (66 reviews) ### What Do G2 Reviewers Say About Yext? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Yext, finding it organized and welcoming for first-time users. - Users find Yext **incredibly valuable** for ensuring consistency and efficiency in managing online business information. - Users value the **centralized management** of Yext, simplifying updates and ensuring consistency across various platforms. - Users commend the **helpful customer support** of Yext, offering prompt assistance and solutions for challenges faced. - Users find Yext's **centralized dashboard** invaluable for managing consistent business information effortlessly across multiple platforms. **Cons:** - Users find Yext's interface **complex to navigate** , needing more guidance and facing a steep learning curve initially. - Users note a **learning curve** with Yext, though support and documentation aid the process significantly. - Users find Yext to have a **difficult learning curve** , with complex navigation and unclear editing processes hindering usability. - Users find **difficult navigation** with Yext due to overwhelming filters and complex reporting criteria. - Users express the need for **expanded features and customization** in Yext, feeling limited by current options. #### What Are Recent G2 Reviews of Yext? **"[Transparent Listings Management with Industry-Leading Publisher Reach](https://www.g2.com/survey_responses/yext-review-12638314)"** **Rating:** 5.0/5.0 stars *— Liz J.* [Read full review](https://www.g2.com/survey_responses/yext-review-12638314) --- **"[Yext: A Robust Platform for SEO Clients](https://www.g2.com/survey_responses/yext-review-12810984)"** **Rating:** 5.0/5.0 stars *— Ben H.* [Read full review](https://www.g2.com/survey_responses/yext-review-12810984) --- #### What Are G2 Users Discussing About Yext? - [What is Yext used for?](https://www.g2.com/discussions/yext-what-is-yext-used-for) - [What does Yext do?](https://www.g2.com/discussions/what-does-yext-do) - 3 comments - [Is YEXT worth the cost?](https://www.g2.com/discussions/is-yext-worth-the-cost) - 4 comments - [What does YEXT cost?](https://www.g2.com/discussions/what-does-yext-cost) - [What is YEXT used for?](https://www.g2.com/discussions/what-is-yext-used-for) - 2 comments ## What Is Knowledge Management Software? [Content Management Systems](https://www.g2.com/categories/content-management) --- ## How Do You Choose the Right Knowledge Management Software? ### What You Should Know About Knowledge Management Software ### What is Knowledge Management Software? Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more. These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors. Key Benefits of Knowledge Management Software - Easily organize large volumes of various data types - Access advanced insight, knowledge, and experience over time regardless of role - Encourage collaboration through accessibility of information - Give or strengthen structure of standard processes - Increase communication among disparate departments - Retain company knowledge after specific intelligence has moved on - Provide a self-service knowledge base for users of a product or service ### Why Use Knowledge Management Software? Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers. **Retain Information —** Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays. In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization. **Efficiency —** Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution. Users can upload documents and files to the knowledge management solution straight from their [file storage](https://www.g2.com/categories/file-storage-and-sharing) or [digital asset management](https://www.g2.com/categories/digital-asset-management) accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually. Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference. **Customer Service —** An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic. **Task Management —** Knowledge management tools help users figure out _how_ to reach goals, and some do so with specific [task management features](https://www.g2.com/categories/task-management). Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require. ### Who Uses Knowledge Management Software? Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases. **Onboarding Employees —** Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later. **Veteran Employees —** Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference. **Customers —** Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind. ### Kinds of Knowledge Management Software Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content. **Internal Knowledge Base —** The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information. **External Knowledge Base —** External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways. **Hybrid Knowledge Base —** While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application. ### Knowledge Management Software Features **Q and A —** Provides forums where employees of various levels can share expertise and processes. **Searchable —** Incorporates a search bar to help navigate users to appropriate content. **Public vs Private —** Offers the choice to make a conversation private between specified contributors or open to the public. **File Viewing —** Stores and readies various file types for viewing. **Tagging —** Allows users to tag one another in file data or comments for easier search and referencing. **Upload —** Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing. **Link Sharing —** Lets users direct one another via customized links, foregoing a lengthy search process. **Comments —** Allows users to leave notes or comments on various file types for eventual reference. ### Software and Services Related to Knowledge Management Software **Business Content Management —** [Business content management software](https://www.g2.com/categories/business-content-management) will often integrate with knowledge management systems, allowing users to pull documents or assets from a BCM and attach the documentation in the knowledge base. This creates a fluid process of knowledge gathering and document acquisition for employees. **Enterprise Content Management —** [Enterprise content management (ECM) software](https://www.g2.com/categories/enterprise-content-management-ecm) integrates with knowledge management systems in the same way that business content management software does. Knowledge management tools will allows users to link back to or attach content from an ECM so documents mentioned in the knowledge base can be quickly pulled up. **Customer Self-Service —** Some [customer self-service software](https://www.g2.com/categories/customer-self-service) include the same features of a knowledge management system. Customer self-service tools are more varied, but many knowledge management tools geared toward external uses will also be labeled customer self-service.