CI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/19/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"The Best contact center suite VICIDIAL"

5/5

What do you like best about VICIdial?

Flexible , easy deployment , ocean of features Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

Agent Interface looks... Need a better agent interface. Cosmetic update required. Review collected by and hosted on G2.com.

JM

Juan Carlos M.

Gerente de Servicio al Cliente Online

Entertainment

Mid-Market (51-1000 emp.)

6/13/2018

"Amazing Opensource Call Center Software"

5/5

What do you like best about VICIdial?

ITS FREE, yes believe it or not it’s an extremely complete call center software and its free, its mainly for outbound calling and it has a nice dialer and is 100% adaptable to any operation, it allows you to tailor reports and manage your staff and times. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

If I could find 1 thing against vici dial it would be to install it, although is free, the company charges for installation, you can do it yourself but be ready to spend at least a couple of full time weeks to get it started. Review collected by and hosted on G2.com.

Recommendations to others considering VICIdial:

There are several installation methods, I would recommend looking them up and see which one fits better your needs, also get the required servers for your operation in the future otherwise when you scale it it will be difficult, finally I highly recommend you buy the user manual (it’s not that expensive) it will help you with the setup and management. Review collected by and hosted on G2.com.

What problems is VICIdial solving and how is that benefiting you?

I I was looking for an affordable software to run a Call Center and I couldn’t find anything really good, most were generic , however I was able to find ViciDial and although setup took me a long time, it helped me a great deal, I had all the reporting and management I wanted. Review collected by and hosted on G2.com.

CI

Verified User in Investment Banking

Small-Business (50 or fewer emp.)

4/22/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"very reliable and scalable"

5/5

What do you like best about VICIdial?

reliability, scalability, completeness and being free Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

the user interface is of agents and wallboard is not that intuitive Review collected by and hosted on G2.com.

JH

jenny h.

Credit repair specialist

Financial Services

Small-Business (50 or fewer emp.)

1/23/2018

"My vici dial review"

5/5

What do you like best about VICIdial?

I absolutely love this dialer. Out of all the dialers I have used in my years as a telemarketer I have found that I like this one the most. It is the easiest to use and the easiest to train someone on. If I had to pick a dialer for a business that deals with telemarketing it would be this one. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

Sometimes it does have a lot of dropped calls and sound issues. But we solve this by logging out and back in again and that usually fixes the issue but at times it can't be rather annoying. That is the only issue that I can think of that I dislike. Like I said i love this dialer. Review collected by and hosted on G2.com.

Recommendations to others considering VICIdial:

If you need an auto dialer this is the one that you definitely want to use. It is the easiest to learn and teach from. I have worked with other dialers and this one I have found is the best Review collected by and hosted on G2.com.

What problems is VICIdial solving and how is that benefiting you?

I recieve incoming and outgoing calls from the homeownerproject so that I can provide the credit repair to their clients. They transfer clients to us on Vici dial and we work with those clients on vici and sign them up for credit repair so that in the end they can purchase a home. Review collected by and hosted on G2.com.

CA

Charlene A.

Member Care/ Retention

Consumer Services

Mid-Market (51-1000 emp.)

9/22/2018

"Simple"

4/5

What do you like best about VICIdial?

It is easy for users to get started and has a variety of uses. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

May run slow or have system delays. There are times when you have two or more calls at the same time when a number is dialed. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/24/2018

"Interface needs updating"

3/5

What do you like best about VICIdial?

Reports and setup were easy to use. There were a lot of customization. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

Interface is outdated. It looks like it's from the early 1990s. Review collected by and hosted on G2.com.

JH

jen h.

Sales manager

Retail

Small-Business (50 or fewer emp.)

1/4/2018

"Vicidial review"

4/5

What do you like best about VICIdial?

The ease of the dialer it is one of the easist ones I have used. The sound quality is usually pretty good also which makes for another plus with vici. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

When it does mess up it really messes up. In the almost three years that I have used Vici there has been times where it has gone down for hours. It has gotten better but that is definitely something they still need to work on. Review collected by and hosted on G2.com.

Recommendations to others considering VICIdial:

It is a great auto dialer. If you want something that is fairly easy to train people on this is the auto dialer you want to use. Review collected by and hosted on G2.com.

What problems is VICIdial solving and how is that benefiting you?

We use this software as our automatic dialer to be able to receive incoming and outgoing calls all day long. Our goal is to get people to sign up for credit repair so that they can eventually purchase a home. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

9/22/2018

"Does what it says"

4.5/5

What do you like best about VICIdial?

Comprehensive call center software and the ease of looking up user and agent history, as well as recordings. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

The customization options are a bit archaic and could be updated to improve ease of use. Review collected by and hosted on G2.com.

UO

Verified User in Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

6/23/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy to use"

3.5/5

What do you like best about VICIdial?

I'm using at work with manual dialing and its very easy. You just need to click manul dial and enter the number or dial the next number Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

One thing i noticed sometimes when you click paused and active.. one call will enter and another one two. Two voices in one call and its just really unable to manage Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

7/5/2018

"ViciDial Review"

4.5/5

What do you like best about VICIdial?

Keeping track of my goals, daily progress, numbers Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

Sometimes it doesn't update or info/numbers are missing off the total Review collected by and hosted on G2.com.