OJ

Orvil J.

Mr

Small-Business (50 or fewer emp.)

4/24/2019

"The Best Call Center Suite"

5/5

What do you like best about VICIdial?

I like all the Suite Modules, but honestly the most i really like the easy way to adapt to any kind of customer requirement. And if You like programing as i do, You will not have a limit, you can use almost any programming language to interact with the system and create any kind of solution for any kind of company. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

I really don't dislike anything, but if i have to suggest something i will do in the interface, may be using some framework like bootstrap but, honestly it is not a must. Review collected by and hosted on G2.com.

Recommendations to others considering VICIdial:

If You are searching for a complete suite for a Call Center i'm almost sure this is the solution you need. Review collected by and hosted on G2.com.

What problems is VICIdial solving and how is that benefiting you?

In most of the cases i solved the problem caused by the slow dialing and errors in the numbers dialed manually. Call Centers with autodialing or an automated voice reminder have many advantages vs their competitors. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

11/4/2019

"ViciDial CRM"

1.5/5

What do you like best about VICIdial?

It is simple to use. We relatively use it for outbound calls. There is an option to view the status of each person logged in. Every person logged in has a different randomly generated dummy phone number assigned. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

It lags a lot. There are frequent system issues. You need a separate dialer to use this CRM. Review collected by and hosted on G2.com.

DS

Dennis S.

Director

Small-Business (50 or fewer emp.)

4/23/2019

"Vicidial "

5/5

What do you like best about VICIdial?

A very mature and stable system for small or large enterprises with a very active helpful community. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

The agent GUI looks very oldfashioned as well as the reports. Review collected by and hosted on G2.com.

Recommendations to others considering VICIdial:

Make sure you hire a consultant, don't set this up yourself if you have no experience with the software. Review collected by and hosted on G2.com.

What problems is VICIdial solving and how is that benefiting you?

We are able to efficiently blend inbound and outbound calls, allow callers to be called back automatically, capture leads from our websites, write our own reports and mods that integrate with Vicidial. Review collected by and hosted on G2.com.

DC

Devin C.

IT Consultant

Small-Business (50 or fewer emp.)

4/22/2019

"I've always had a great experience with the VICIdial team and they're software and support"

5/5

What do you like best about VICIdial?

Biggest upsides to me is how robust, well written and how well supported the project is including the community who all offer advice and support to one another. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

To me, the downsides that since it's open sourced, there are bad actors out there that utilize the power of VICIdial for nefarious purposes that violate regulation and make the guys that are doing the right thing look bad. Review collected by and hosted on G2.com.

Recommendations to others considering VICIdial:

If you are looking for call center software to run your room with for your agents, don't waste your time looking elsewhere. Use VICIdial, there's no competitor that comes close. Review collected by and hosted on G2.com.

What problems is VICIdial solving and how is that benefiting you?

We've solved quite a few problems using VICIdial and it's the heart and soul of our business. Review collected by and hosted on G2.com.

UO

Verified User in Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

1/24/2019

"Very useful program."

5/5

What do you like best about VICIdial?

What I like the most is that Vicidial is perhaps one of the most complete programs for the management of a CallCenter with OpenSource license. It allows managing incoming calls / campaigns and outgoing calls / campaigns; As PBX uses Asterisk (version 1.8.X). Vicibox is the version of Vicidial that comes in an ISO. The latest version available is 6.0.4 and installation on a Vultr VPS of 8GB of RAM, 4 vCPU and 150GB hard drive. With this type of configuration, according to the document that accompanies the ISO, we can use a maximum of 15 Agents in outgoing call campaigns or 25 Agents in incoming call campaigns. Vicidial can also be installed in a group of servers composed of 4 machines: Database, Web part, Asterisk PBX, Server to archive calls recordings. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

Sometimes the program Remove the agents from the system and send them to a screen that says ''click here for login again'' , the softphone hangs up, the web takes time to unfold, calls are crossed, Realtime shows many agents in dead when they are actually on call, it pauses automatically, it has a deface when the agent already has the client on the screen and with the data it takes to unfold. Review collected by and hosted on G2.com.

AS

Amir S.

Manager

Mid-Market (51-1000 emp.)

4/22/2019

"Great contact center software"

5/5

What do you like best about VICIdial?

It's open source, robust, flexible and easy to use. It has all of the features needed for a production contact center environment, with active or receptive operations, with enterprise grade stability. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

The end user GUI should be better looking. Review collected by and hosted on G2.com.

Recommendations to others considering VICIdial:

Read the manual, and follow the specified hardware e environment recommendations. Review collected by and hosted on G2.com.

What problems is VICIdial solving and how is that benefiting you?

We used VICIdial as a contact center software for several projects. In all of them it worked very well, and we achieved all of our goals. It's robust, flexible and easy to use. The predictive dialer works like a charm. It's capable to manage complex active campaigns. Review collected by and hosted on G2.com.

CC

Conor C.

Admin

Small-Business (50 or fewer emp.)

5/13/2019

"The best contact solution for SME"

5/5

What do you like best about VICIdial?

Extensive features, open source allows easy customization, solid history. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

I personally dislike perl, but I manage to get by. Review collected by and hosted on G2.com.

AR

Abdul R.

IT Manager

Small-Business (50 or fewer emp.)

4/22/2019

"Vicidial Contact Centre Solution"

4.5/5

What do you like best about VICIdial?

I am user of Vicidial for 7 years now and it is one of the best in open source list. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

There is nothing to dislike about this. All is good. Review collected by and hosted on G2.com.

ER

Eric R.

Student

Mid-Market (51-1000 emp.)

1/18/2019

"Simple and Easy IT Tool"

5/5

What do you like best about VICIdial?

Its simple to understand and use. The interface is very user friendly and almost self explanatory. It also allows my calls at work to be easily listened in on and finding others in the network is quite easy as well. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

I don't really have anything to say about disliking it. Review collected by and hosted on G2.com.

MA

Muhammad A.

CEO/COO

Small-Business (50 or fewer emp.)

12/20/2018

"The Most Flexible Call Center Software Ever"

5/5

What do you like best about VICIdial?

I have used this software on 4 different deployments for nearly two years now. I love it because its free, stable, reliable and extremely flexible to build new features on top of existing tons of features. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

I would like to see better agent screen and off site synchronisation between two call centers Review collected by and hosted on G2.com.