Vici is a great dialer. We have used it for a couple of years now. Review collected by and hosted on G2.com.

There is not much to say as to why I dislike Vici Review collected by and hosted on G2.com.

Its a simple dialer to use on a small to medium call center setup Review collected by and hosted on G2.com.

I had issues with the queue whenever I had more than 25 agents. Review collected by and hosted on G2.com.

Tool can be used in different platforms and can be easily integrated with other home designed tools. Easy management of calls, status, queue, everything in one place. Review collected by and hosted on G2.com.

Some parts can be optimized to be more user friendly, if you are totally new to the LOB or to the industry, you will struggle because it was designed for people with experience. Review collected by and hosted on G2.com.

We are using Vicidial for our overseas calling process for client handling & management. We have configured Vicidial with SIP Trunks so that we can get secure VoIP services. We have created a dial plan according to our business requirement & also added a few auto-responses. Vicidial provides an easy to configure & manage environment over GUI-based function. We need to add the data in excel sheets & then need to import it into Vicidial to fetching the data. It also provides an admin dashboard so that we can manage & configure user-based roles & policies easily. Review collected by and hosted on G2.com.

Vicidial needs to improvise their user-interface functions & also need to add more third-party tools for a smooth workflow. Review collected by and hosted on G2.com.

There's a feature to go into different modes. Review collected by and hosted on G2.com.

Call drops after 20+ min calls are inconvenient and disrupt workflow. Review collected by and hosted on G2.com.

This has the potential to be a good service if the customer service wasn't so lacking. Review collected by and hosted on G2.com.

For one year, we did not use the product due to Covid-19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to re-activate. We were told a $1000 reinstatement fee needed to be in place for us to continue. I asked if that can be waived and their accountant Stacey was very unprofessional.

Her exact words in an email "My boss has hired me specifically to keep deadbeats like you at bay. What do you think? He wants to lose more money because of your company? With that ultra-sweet offer of 1 month of service? Pass."

The fact an employee would email someone that is unprofessional. I called today to speak to a manager and nobody will return my call. Review collected by and hosted on G2.com.

The ease of use is wonderful. It's easily designed to be switched from auto dial to manual dial, its easy to make calls and keeps track of the lead's phone numbers and contact info all in one place. Review collected by and hosted on G2.com.

Sometimes it can glitch out and you have to log out and log back in but that may honestly just be my computer. Review collected by and hosted on G2.com.

- Ease of use, both on the user and administrative side.

- Users manual is great, covers everything you need to know. Support forum is really helpful. I have zero knowledge about call center suites before switching to Vicidial. It greatly increased my skill as an IT professional

- Cluster setup make it really easy to add/remove servers as needed.

- Most of all, it's FREE Review collected by and hosted on G2.com.

Not a dislike but merely a suggestion. Add lists priority option where I can set which lead list have higher priority over other lists. I know there is list rank but i can only set it during uploading of list.

Paginate List Listing, User Listing, Phones Listing, Add search functionality and other items that tends to get long. It's a bit hard to find things when there are so many on the list(lead lists, phones, users, etc..) Review collected by and hosted on G2.com.

VICIdial is free, open-source, and regularly updated. It has a very active support forum which is pretty easy to find answers to many common issues you may come across. The majority of settings have easy to read descriptions. The community is extremely helpful and encouraging. Review collected by and hosted on G2.com.

The GUI is pretty dated, but admittedly that really doesn't matter to me too much, stable and "it works" , beats "pretty" all day long. Plus it could be much better and I don't know as it works so well for us, I have no need to try and upgrade to the latest version as I have years of custom integrations I don't wish to break and/or rebuild for minor improvements. Review collected by and hosted on G2.com.

Vici is easy to use, I only have to set it up and show an employee how to use it once. Review collected by and hosted on G2.com.

Sometimes if there is no sound Ill have to go into the zoiper settings and reregister it. Review collected by and hosted on G2.com.