---
title: VICIdial Reviews
meta_title: 'VICIdial Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 41 reviews by the users' company size, role or industry to
  find out how VICIdial works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 41
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# VICIdial Reviews
**Vendor:** Vicidial Group  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 41
## About VICIdial
VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.



## VICIdial Pros & Cons
**What users like:**

- Users commend the **ease of use** of VICIdial, appreciating its scalable and light solution for effective management. (1 reviews)
- Users find the **easy setup** of VICIdial beneficial, enhancing their overall experience with its rich features. (1 reviews)
- Users value the **scalability and robust reporting features** of VICIdial, facilitating efficient oversight and management. (1 reviews)
- Users value the **great reporting services** of VICIdial, enhancing oversight of agent activities and call minutes. (1 reviews)
- Users find the **setup ease** of VICIdial beneficial, making it straightforward to start using its extensive features. (1 reviews)

**What users dislike:**

- Users find the **difficult implementation** of VICIdial challenging, affecting their initial experience and usability. (1 reviews)
- Users find the **difficult learning** curve challenging, struggling with setup and the need for a more intuitive UI. (1 reviews)
- Users find the **learning curve steep** , facing challenges with the initial setup and user interface usability. (1 reviews)
- Users find the **poor interface design** of VICIdial challenging and less user-friendly, impacting initial use and setup. (1 reviews)
- Users find the **initial setup challenging** , highlighting a steep learning curve and the need for a more intuitive UI. (1 reviews)
- Users often face **system errors** during installation, causing frustration and hindering setup of VICIdial. (1 reviews)
- UI Improvements (1 reviews)


## VICIdial Discussions
  - [Is VICIdial a VoIP?](https://www.g2.com/discussions/is-vicidial-a-voip)
  - [What is VICIdial used for?](https://www.g2.com/discussions/what-is-vicidial-used-for)
  - [How much does VICIdial cost?](https://www.g2.com/discussions/how-much-does-vicidial-cost)
  - [İ need for help](https://www.g2.com/discussions/36081-i-need-for-help) - 1 upvote

- [View VICIdial pricing details and edition comparison](https://www.g2.com/products/vicidial/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-08-02+12%3A20%3A12+-0500&secure%5Bsession_id%5D=b1c8b5bc-34e9-4035-a3a1-2c0f7ce7fdc1&secure%5Btoken%5D=00381c9b093d2e0636121df935cb1a4f0dad73a65ecd8bea12be0dd503e32586&format=llm_user)

## VICIdial Features
**Dialing Options**
- Preview Dialing
- Progressive Dialing
- Predictive Dialing

**Channels**
- Voice
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Agent Tools**
- Whisper Coaching 
- Callback Scheduling 
- Call Recording 

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Automation**
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Agentic AI - Auto Dialer**
- Autonomous Task Execution
- Cross-system Integration

**AI Capabilities - Auto Dialer**
- Call Prioritization and List Optimization
- Compliance Monitoring
- Speech Analytics and Sentiment Analysis

## Top VICIdial Alternatives
  - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews)
  - [Convoso](https://www.g2.com/products/convoso/reviews) - 4.5/5.0 (248 reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)