--- title: VICIdial Reviews meta_title: 'VICIdial Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 41 reviews by the users' company size, role or industry to find out how VICIdial works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 41 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # VICIdial Reviews **Vendor:** Vicidial Group **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.1/5.0 **Total Reviews:** 41 ## About VICIdial VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings. ## VICIdial Pros & Cons **What users like:** - Users commend the **ease of use** of VICIdial, appreciating its scalable and light solution for effective management. (1 reviews) - Users find the **easy setup** of VICIdial beneficial, enhancing their overall experience with its rich features. (1 reviews) - Users value the **scalability and robust reporting features** of VICIdial, facilitating efficient oversight and management. (1 reviews) - Users value the **great reporting services** of VICIdial, enhancing oversight of agent activities and call minutes. (1 reviews) - Users find the **setup ease** of VICIdial beneficial, making it straightforward to start using its extensive features. (1 reviews) **What users dislike:** - Users find the **difficult implementation** of VICIdial challenging, affecting their initial experience and usability. (1 reviews) - Users find the **difficult learning** curve challenging, struggling with setup and the need for a more intuitive UI. (1 reviews) - Users find the **learning curve steep** , facing challenges with the initial setup and user interface usability. (1 reviews) - Users find the **poor interface design** of VICIdial challenging and less user-friendly, impacting initial use and setup. (1 reviews) - Users find the **initial setup challenging** , highlighting a steep learning curve and the need for a more intuitive UI. (1 reviews) - Users often face **system errors** during installation, causing frustration and hindering setup of VICIdial. (1 reviews) - UI Improvements (1 reviews) ## VICIdial Reviews ### 1. ViciDial CRM **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2019 **What do you like best about VICIdial?** It is simple to use. We relatively use it for outbound calls. There is an option to view the status of each person logged in. Every person logged in has a different randomly generated dummy phone number assigned. **What do you dislike about VICIdial?** It lags a lot. There are frequent system issues. You need a separate dialer to use this CRM. **Recommendations to others considering VICIdial:** Find another CRM to use. **What problems is VICIdial solving and how is that benefiting you?** It gives you the basic CRM format. It is workable. Not the best, but adequate. ## VICIdial Discussions - [Is VICIdial a VoIP?](https://www.g2.com/discussions/is-vicidial-a-voip) - [What is VICIdial used for?](https://www.g2.com/discussions/what-is-vicidial-used-for) - [How much does VICIdial cost?](https://www.g2.com/discussions/how-much-does-vicidial-cost) - [İ need for help](https://www.g2.com/discussions/36081-i-need-for-help) - 1 upvote - [View VICIdial pricing details and edition comparison](https://www.g2.com/products/vicidial/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A07%3A30+-0500&secure%5Bsession_id%5D=12affe66-aa24-4ef8-ab14-b494e100ff5d&secure%5Btoken%5D=32a803e1c39534ea9603fc3f7cc776aab2c94823af8049233f2d1e2e80cadaa5&format=llm_user) ## VICIdial Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management ## Top VICIdial Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Convoso](https://www.g2.com/products/convoso/reviews) - 4.5/5.0 (248 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)