The platform is incredibly user-friendly, making it easy to create, send, and track SMS campaigns with minimal effort. The support team is responsive, knowledgeable, and always ready to help us achieve our goals or troubleshoot any issues. Review collected by and hosted on G2.com.

Some targeting filters have certain limitations, but the support team has consistently provided effective workarounds. Review collected by and hosted on G2.com.

The Vibes customer success team is very helpful whenever you have any questions. Review collected by and hosted on G2.com.

There is nothing I can think of that I don't like. Review collected by and hosted on G2.com.

Vibes has become a true partner, not just a vendor. They care about growing our business and seeing us succeed. They are invested in our success and consistently bring new ideas and technology to drive our business objectives. They have a top-notch customer support/success team who are engaged and knowledgeable. The innovation and speed to market around new features have been impressive with the Snowflake to Snowflake data share, Okta integration, plus consistent enhancements to their Salesforce Marketing Cloud connector. Their tech team has been engaged and responsive to questions and feedback, and the ease of integration/implementation has been straightforward and painless. Review collected by and hosted on G2.com.

Only downside I see is they are not as widely integrated out of the box with other platforms or cloud providers even though they have all the API's to do so. Review collected by and hosted on G2.com.

I enjoyed working with a team to bring a customized program for our customers. The team was able to address the specific needs we wanted to tackle while providing their own expertise! Review collected by and hosted on G2.com.

There is nothing I can say that I disliked about working with the team. I feel that we met on a consistent level. Even if team members were out of town, we still had someone available to answer our questions and provide support. Unfortunately, I don't have any cons to list about the experience! Review collected by and hosted on G2.com.

It's integration with Marketo is what really powers our ability to truly automate SMS messages for our members. The integration makes it easy for a marketer to use Marketo as they normally would for an email, but can setup entire campaigns for SMS. No "re-learning" or logging into additional tools. Review collected by and hosted on G2.com.

I wish we could automate the Mobile Wallet notifications through Marketo as well without being over reliant on our development to helps setup and trigger those notifications. Review collected by and hosted on G2.com.

Vibes understood what we were looking for and was able to offer a solution that was quick to deploy and scalable. The engagement and usability of the platform make it a great tool to have in the Marketing department. Review collected by and hosted on G2.com.

Some of the reporting and metrics need additional programming to be customizable. Also, some reporting still relies on a manual upload - automating requires additional setup and cost. Review collected by and hosted on G2.com.

- The Vibes team was very helpful creating a non-standard experience for us

- The Vibes team was always quick to respond to any questions and issues we expereinced

- The platform was easy to integrate with

- It was easy to make self-serviced updates to our campaigns Review collected by and hosted on G2.com.

- The reporting platform made it difficult to create custom reports without manual assistance from a Vibes member Review collected by and hosted on G2.com.

Their personalized support! Everyone on the Vibes team is incredibly responsive and professional. Review collected by and hosted on G2.com.

The Vibes platform is not always privvy to creative updates (i.e. fonts, spacings, etc). The platform works great, but it is pretty basic and standard. It would be nice if the program allowed for a bit more creative freedom to bring our mobile landings pages and things alike up a notch! Review collected by and hosted on G2.com.

The Vibes technology has quickly allowed us to deliver wallet promos and passes seamlessly to our customers with Email, SMS and a custom Direct Mail solution. The team is incredibly responsive and willing to go above and beyond to ensure our success. They strive to be a true partner, investing the time to ensure new and existing implementations are successful. We are confident that the Vibes team is available when needed and work diligently no matter the ask. Review collected by and hosted on G2.com.

There isn't much to dislike about Vibes. Although more advanced features may not be available, this is often due to the limitations of Apple, Google or different carriers. Review collected by and hosted on G2.com.

Huge improvment in terms of communication, project management, ideas and customer relation since Marlene Folkerts joined the NAPA Account.

Technnical documentation is clear and tech questions are answered in a profesional and timely manner. Review collected by and hosted on G2.com.

The "Analytics" part on Vibes Platform is not slow and not user friendly. Review collected by and hosted on G2.com.