Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
"Vibes is reliable, approachable, and proactive"
5/5
What do you like best about Vibes?

The Vibes team operates with a level of proactiveness and the team is incredibly reliable not only with their timely responses but in extending assistance where needed. Review collected by and hosted on G2.com.

What do you dislike about Vibes?

The Vibes Team have been great partners thus far Review collected by and hosted on G2.com.

Verified User in Restaurants
UR
Verified User in Restaurants
Enterprise (> 1000 emp.)
"Love working with Vibes"
5/5
What do you like best about Vibes?

The support from the Vibes Team is fantastic. Anytime we want to try something new or explore a different feature, their team is there to provide answers and help figure out the next steps to make implementation easy. They keep a close eye on what's next in the mobile space and are always ready to innovate. The tool is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Vibes?

Something we wish they had is role-based permission levels. However, we've been able to work without them just find. It's just something that would be nice to have with our team structures. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
"Outstanding Partners"
5/5
What do you like best about Vibes?

Great technology and even better people. Review collected by and hosted on G2.com.

What do you dislike about Vibes?

Nothing, they are great partners. They are extremely patient and thoughtful despite many delays on our projects internally. Review collected by and hosted on G2.com.

Maggie G.
MG
Maggie G.
Marketing Specialist: Email & SMS Operations
Enterprise (> 1000 emp.)
"Reviewing Vibes as a platform we use for SMS"
4/5
What do you like best about Vibes?

They are helpful and the UI is easy to use. I like a lot of their capabilities, especially their micro experiences such as spin to win. Review collected by and hosted on G2.com.

What do you dislike about Vibes?

Some of the capabilities seem limited when it comes to connecting data Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Great account management and service"
5/5
What do you like best about Vibes?

Right from the launch, the Vibes team made sure that they explained the entire process and were great at keep us on track. We completed our launch on time because of their thorough processes, something we very much appreciate! Their team has been more than helpful with training and answering all of our questions along the way. They have such amazing support! Review collected by and hosted on G2.com.

What do you dislike about Vibes?

Only downside is the cost and how quickly a successful program runs through engagements (to no fault of theirs)! Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Great partners!"
4.5/5
What do you like best about Vibes?

Working with Vibes has been a great experience. They are consistently knowledgeable, responsive, and helpful, making every interaction smooth and efficient. Review collected by and hosted on G2.com.

What do you dislike about Vibes?

There is nothing I dislike about working with the Vibes team. The Vibes platform is user friendly and easy to use; however, there are sometimes limitations with creative freedom (ex: font selection). Review collected by and hosted on G2.com.

Wei-Yeh L.
WL
Wei-Yeh L.
Fidelius
Enterprise (> 1000 emp.)
"Great support staff"
4.5/5
What do you like best about Vibes?

The support staff on our account has been always very helpful. Review collected by and hosted on G2.com.

What do you dislike about Vibes?

It would be nice if we could get more throughput on the triggered SMS API calls. Having a limit of 300 messages/sec is rather low. Review collected by and hosted on G2.com.

Verified User in Broadcast Media
AB
Verified User in Broadcast Media
Enterprise (> 1000 emp.)
"There's never a 'that's impossible!'"
5/5
What do you like best about Vibes?

The one-on-one support from the Vibes team is remarkable. Working with a creative team of leaders who truly listen to our specific use cases is fantastic. We've thrown many scenarios and use cases to their team, and have yet to hear 'we can't do that' or 'that's impossible'. Easy to build into our toolset, easy to turn on to our users to constantly connect with our fans. Review collected by and hosted on G2.com.

What do you dislike about Vibes?

Navigating the rules and regulations of SMS is tough, but their advocacy and guidance is helpful. Understanding our unique workflow took some time and input from our team. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Text Message Parther"
4/5
What do you like best about Vibes?

Great partners re: communication, execution and strategy. Review collected by and hosted on G2.com.

What do you dislike about Vibes?

Would like personalized/branded urls (w/in text messages) without paying additional $ Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Vibes is the best vendor!"
4.5/5
What do you like best about Vibes?

Our team is extremely knowledgeable and professional. They are responsive, patient, and always willing to help. Review collected by and hosted on G2.com.

What do you dislike about Vibes?

The Vibes platform is user friendly and simple to use, however, there are limitations with creative freedom with font selection, etc. Review collected by and hosted on G2.com.