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MG

Maxime G.

Messaging project leader

Enterprise (> 1000 emp.)

11/20/2019

"Disneyland Paris Chatbot optimisation"

4/5

What do you like best about ViaSay?

- Day to day technical and operational support

- Our account manager pro-activity and reactivity

- BOS platform (Reporting, editable chatbot Knowledge base, conversation issues tracking and correcting)

- Highlight issues quickly and easily in production Review collected by and hosted on G2.com.

What do you dislike about ViaSay?

- Discussion tree view validation (Project scoping phase) could be optimised

- Knowledge base edition and update could be optimised Review collected by and hosted on G2.com.

Response from Bonnie Scott Bailly of ViaSay

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Maxime, glad to hear we're adding value at Disneyland Paris. Thanks so much for taking the time to share your Mindsay experience. We appreciate it!

Bonnie Bailly

VP Marketing

FB

Fanny B.

Chef de projet web & mobile

Small-Business (50 or fewer emp.)

10/31/2019

"A company that is always available for our needs"

5/5

What do you like best about ViaSay?

Mindsay let us have a chatbot responding exactly to our needs as a medium company. Also, it allows us to make evolutions that help us in commercial subject and customer service. Review collected by and hosted on G2.com.

What do you dislike about ViaSay?

The dashboards were not easy-to-use these last months but a new version that helps us was released this month. Review collected by and hosted on G2.com.

Response from Bonnie Scott Bailly of ViaSay

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Fanny, thanks for taking the time to share your Mindsay experience! Great to hear that new dashboards are easier to use. We appreciate your feedback!

RP

Régis P.

Product Incubation Director

Enterprise (> 1000 emp.)

11/8/2019

"When a great team support a strong vision"

5/5

What do you like best about ViaSay?

The founders team and how they manage to get surrounded by a skilled and reliable management.

The strong business and technical vision which allow them to remain focused since early stages. Review collected by and hosted on G2.com.

What do you dislike about ViaSay?

ot that much. Not saying everything is working perfectly, but when an obstacle arised we always solved it quickly. Review collected by and hosted on G2.com.

PG

Pascale G.

Responsable Web

Mid-Market (51-1000 emp.)

2/24/2020

"Air Caraïbes is very satisfied with using Mindsay solution"

4/5

What do you like best about ViaSay?

I like the technology based on IA.

It enables us to learn from our clients behaviours and feed backs and enhance our website more often. Review collected by and hosted on G2.com.

What do you dislike about ViaSay?

The tracking part is not OK for now (not as precised as the solution we used to have before). Review collected by and hosted on G2.com.

UA

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

10/23/2019

"Best chatbot in the travel industry"

4.5/5

What do you like best about ViaSay?

Mindsay has a very good understanding of the travel industry. They are ready to provide quick issues solving, always open-minded and up for new challenges. I also like their ability to connect easily to other applications like Messenger or Zendesk. Definitely a good choice. Review collected by and hosted on G2.com.

What do you dislike about ViaSay?

Nothing to dislike about Mindsay. I am looking forward to seeing the new dashboard! Review collected by and hosted on G2.com.

What problems is ViaSay solving and how is that benefiting you?

Thanks to Mindsay we have been able to reduce the number of chats and emails send to the customer service. Bee-bot is able to answer most of common questions but also specific questions about our products and services. We also launched some use cases in order to increase ancillaries revenues and already have significant results. Review collected by and hosted on G2.com.

Response from Bonnie Scott Bailly of ViaSay

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Thanks so much for taking the time to share your thoughts about Mindsay! Please do check out our new dashboard. We'd love to know what you think!

UT

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

10/25/2019

"A differentiating technical solution serving the digital customer relationship."

4.5/5

What do you like best about ViaSay?

Mindsay has demonstrated its ability to develop an innovative solution by integrating the technical and regulatory constraints imposed by RATP teams. It has been able to offer proposals on blocking issues while keeping in mind the need to streamline the customer journey.

During the project, the teams were available and reactive, a behavior that made it possible to meet the deadlines imposed. Review collected by and hosted on G2.com.

What do you dislike about ViaSay?

Mindsay should offer customers more autonomy in visualizing certain quantitative and qualitative indicators to reduce time-consuming solicitations. Review collected by and hosted on G2.com.

AA

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

10/24/2019

"Not only a handler but a real partner ;)"

5/5

What do you like best about ViaSay?

Great contact with the teams, they really listen to our needs and are able to propose things in adequation with our requests.We have found in Mindsay a real partner and not only a handler. Review collected by and hosted on G2.com.

What do you dislike about ViaSay?

Not much really, they are really reactif, understanding and antisipating. Review collected by and hosted on G2.com.

Recommendations to others considering ViaSay:

Mindsay is a real partner. They are proactive, listening to our needs and providing a great solution. Review collected by and hosted on G2.com.

What problems is ViaSay solving and how is that benefiting you?

With Mindsay we are able to decrease our volumes of contacts within our call center. Also we are able to provide online sales via the chat bot, we are staying digitally up to date. Review collected by and hosted on G2.com.

Response from Bonnie Scott Bailly of ViaSay

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Great to hear Mindsay is allowing you to decrease the volume of contacts to your call center and drive more sales! Thanks so much for taking the time to leave a review!

UA

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

10/24/2019

"Great bot to improve your customer service !"

5/5

What do you like best about ViaSay?

The best for me is how this plug and play platform helped us to improve our customer service and support needs on any device in a very short time.

This bot helped our passenger save a lot of time finding info on our portal. (The bot answers more than 85% of users’ requests automatically.)

The AI gave our airline improvement in our sales strategies on the extra services we can now offer through the bot. Review collected by and hosted on G2.com.

What do you dislike about ViaSay?

Honestly, very little. The "nice-to-haves" would be more documentation for new users Review collected by and hosted on G2.com.

Response from Bonnie Scott Bailly of ViaSay

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Thanks for share your experience with Mindsay! Great to hear that your bot is answering more than 85% of requests automatcally. And rest assured that more documentation for new users is coming soon!

EA

Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

11/20/2019

"Great collaboration with Mindsay"

4.5/5

What do you like best about ViaSay?

The team is very determined and commited with all the projects. The support is great in all proposals, very open to new developments and improving the service provided to meet all expectations. Review collected by and hosted on G2.com.

What do you dislike about ViaSay?

Nothing I would highlight, the collaboration has been great so far. Review collected by and hosted on G2.com.

Response from Bonnie Scott Bailly of ViaSay

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Great to hear that Mindsay is helping to fulfill your customers' journeys and easing their pain points. Thanks so much for taking the time to leave a review!

Bonnie Bailly

VP Marketing

AG

Anne-Sophie G.

Customer & Market Knowledge Manager

Mid-Market (51-1000 emp.)

10/31/2019

"Fast, easy and professionnel way to create a chatbot"

4.5/5

What do you like best about ViaSay?

The expertise, the win-win relation, the all in solution Review collected by and hosted on G2.com.

What do you dislike about ViaSay?

Before, it was the project management and Dashboard analytics. Review collected by and hosted on G2.com.

Response from Bonnie Scott Bailly of ViaSay

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Thanks for your feedback, Anne-Sophie! Hopefully you've seen big improvements in project management and our new dashboards. Don't hesitate to reach out if you have any issues.