They were very attentive throughout the entire implementation process of our chatbot Review collected by and hosted on G2.com.

Nothing, it was a pleasure working with the Mindsay team! Review collected by and hosted on G2.com.

A great training with Simon + available when you need him + easy-to-use platform Review collected by and hosted on G2.com.

The coding part is not easy when you don't have training. Review collected by and hosted on G2.com.

Customer support on operational issues, quick response time, willingness to resolve problems together, openness to feedback and improvement ideas Review collected by and hosted on G2.com.

The platform has certain limitations that you need to accept and adapt to (lack of change log and version tracking, manual process of moving new developments from test to prod instance). Certain parts of the platform (e.g. APIs) do not support differences between test and prod instances that makes the testing process difficult.

The development process of new features, change requests can take quite long. Review collected by and hosted on G2.com.

How the platform is built and designed for CX automation and cost saving. Also great implementation and consultancy support from Mindsay team with a key focus on solving our issues. Review collected by and hosted on G2.com.

Would be good to make available by default all prebuilt use cases and synonym word databases. Review collected by and hosted on G2.com.

The customer support bot enables our customers to get answers to their questions or to perform simple actions without opening a customer support ticket. They get their answer imediatly and customer support staff can focus on more complexe requests. Review collected by and hosted on G2.com.

It is not easy to create new use cases without being trained to use the platform (but the training team is very skilled). Review collected by and hosted on G2.com.

Permanent improvements, new ideas, and above all, the almost complete customization of the bot Review collected by and hosted on G2.com.

Nothing in particular because since we have been working with you, there have only been improvements. Review collected by and hosted on G2.com.

A dedicated team willing to help. The team is also available and reactive. The tool is good and evolutive! Review collected by and hosted on G2.com.

As their tool is using AI, training the bot can sometimes be a bit "time-consuming" Review collected by and hosted on G2.com.

The ease of use and ability to build with no technical expertise. Review collected by and hosted on G2.com.

There can be delays in some cases in loading within the platform. Review collected by and hosted on G2.com.

the support team and the proactivity they provide Review collected by and hosted on G2.com.

I don't really dislike anything about Mindsay Review collected by and hosted on G2.com.

Pretrained models and highly professional implementation and Delivery team, I found it very customer centric company. Review collected by and hosted on G2.com.

Nothing I can say i dislike about my experience with Mindsay Review collected by and hosted on G2.com.