- Availability of our contact person (Dave) with the establishment of a monthly call

- Investment of our contact person (Dave) in bug resolution and in the creation of new features (e.g., GDPR consent)

- Our contact person (Dave) is very responsive and we are satisfied with the interactions with him

- Constant proposal of new services and optimizations. Willingness to optimize the service and our performance to the maximum, which is greatly appreciated despite the fact that we cannot integrate everything into our roadmap

- From a usage perspective, our readers love the comments module

- The feature "see that someone is typing a message" is also appreciated by our readers Review collected by and hosted on G2.com.

- The title of the article is not sent to our moderator (Netino) at the same time as the comment, and this creates difficulties in understanding the context of the article and moderating our comments effectively. The comment module is not very compatible with Firefox and in private browsing (users do not see the comments section).

- The notification portal bugs from time to time (users sometimes complain about it).

- We do not have the granularity of statistics (number of comments, for example) between the different platforms (web and app) and devices (desktop, tablet, mobile). Review collected by and hosted on G2.com.

Working with Viafoura has been great for us to strength our link with our audience. The users love to interact and express theirs opinions about our articles. Besides, the team of Viafoura is always giving us advices to increase the numbers of comments. We think that there is too much to do as partners. Review collected by and hosted on G2.com.

I think that the dashboard where we see the metrics could be better. Review collected by and hosted on G2.com.

The most useful thing about Viafoura is that it helps in the connection between the journalistic team and the readers. Creating a community is key to the goals of a website. Review collected by and hosted on G2.com.

The robot that pre-moderates comments can be a bit more specific when it comes to "censoring" some comments that do not include dangerous content to be reflected on the website, beyond the fact that it can later be exempted. Review collected by and hosted on G2.com.

I have had the pleasure of exploring Viafoura, and I must say, it's an intriguing platform that excels in promoting audience interaction like no other. Viafoura has found a way to create a digital space where audiences can seamlessly connect and engage with one another, and it's nothing short of impressive. Review collected by and hosted on G2.com.

Regarding weight, the only aspect I could critique is the excessive use of stylesheets that are unnecessary but still have an impact on the site's performance. Review collected by and hosted on G2.com.

Proactive team of moderators and account managers Review collected by and hosted on G2.com.

No significant drawbacks. It's quite easy to use Review collected by and hosted on G2.com.

Viafoura helps us build community. In particular, on the site where we have the tool, DaleAlbo, we used to have a forum and this helps us keep the community alive and create new bonds with the users. Review collected by and hosted on G2.com.

I don't see any disadvantages, everything works quite well. Review collected by and hosted on G2.com.

Platform is great and the team are really helpful. Super easy to use, easy to implement, and can be integrated in a multitude of ways (although Viafoura obviously prefer certain implementations over others). Review collected by and hosted on G2.com.

Can sometimes be a little pushy about things that they don't really have a right to have a say over Review collected by and hosted on G2.com.

Very easy to use tool for both customers and users. Review collected by and hosted on G2.com.

The integration was very easy and the interaction with users increased considerably. Review collected by and hosted on G2.com.

They provide an elegant comment platform that encourages engagement and reactions from readers. Review collected by and hosted on G2.com.

Sometimes their AI is too strict and bans comments that we would approve. The system is still learning. Review collected by and hosted on G2.com.

Super intuitive platform, both for the internal user and the end user. Very simple to integrate, configure, and manage, with a fabulous Customer Success team. Review collected by and hosted on G2.com.

The algorithm that moderates the comments must continue to become more and more robust, although it performs its function very well!!! Review collected by and hosted on G2.com.