Ease of use and the customer support is amazing - things get done so quickly. Viafoura are pushing to improve the service, trialing and bringing out new features. Review collected by and hosted on G2.com.

Not many downsides that I can speak of. If I was being very picky, the console could look slightly sleaker, Review collected by and hosted on G2.com.

What I like best about Viafoura is its ability to enhance user engagement through customizable commenting systems, live chat, and automated moderation tools Review collected by and hosted on G2.com.

While generally good, integrating Viafoura with certain CMS or existing tools can sometimes be problematic. Review collected by and hosted on G2.com.

In addition to the ease of integrating the module on our platforms, we are very satisfied with the support provided by the Viafoura team. Resources were available when we had questions, whether for the technical side, moderation, or to ensure the success of this project. Review collected by and hosted on G2.com.

Very few things, except that the connection to the console sometimes doesn't work on the first try and you have to refresh. Review collected by and hosted on G2.com.

We are using the conversations as part of the engagement tools of Viafoura. It's an easy way to engage with readers and create discussion within our loyal userbase. With monthly customer support from Viafoura is experienced and fast. Review collected by and hosted on G2.com.

I don't think there are any major drawbacks, it's a good tool to improve engagement. You will see better results if you focus more on the tool and engagement. The moderation tool could maybe be improved a bit more, but that's work in progress. Review collected by and hosted on G2.com.

We've only had some of the features offered to our readers for a few weeks now, and both the newsroom and readers are enjoying the benefits. We're seeing a lot of engagement by readers in the Comments. Installation was easy, and we could customize the look of the features to match our branding in all cases. Review collected by and hosted on G2.com.

A little bit of the administration still has to be done by Viafoura, but only a little bit. And I wish Viafoura could distinguish registered users from subscribers so we could fine-tune the access to some components better. Review collected by and hosted on G2.com.

They improve existing tools and provide new features.

Team is very good. They could responce and resolve issues very quickly

It is very nice to work with them Review collected by and hosted on G2.com.

Actually, I like all... nothing to add here. Review collected by and hosted on G2.com.

Aside from Dave being such a huge help in our setup and always communicating effectively, I just am super happy with the features in the Viafoura stack. Our app is our most integral part of our content offering, and Viafoura lets us bring our community's voice into our app. We have some of the best engagement in the world on social media, and Viafoura helps us bring that into our website and app. Its basically turns what is traditionally a read-only platform, into its own social media. Review collected by and hosted on G2.com.

Nothing I dislike per-se. It has taken us almost 6 months to get this integrated into our website an app fully. But that is not Viafoura's fault. It mainly is our developers. Review collected by and hosted on G2.com.

The support is fantastic. I always feel Viafoura deliver a prompt response which is both useful and insightful, and I feel I have learnt a lot by working with the Viafoura team. Review collected by and hosted on G2.com.

I believe some of the APIs here - https://documentation.viafoura.com/reference/post_site-id-account-password - may need revisiting, and maybe give a clearer description about what it does. Review collected by and hosted on G2.com.

Our custom success manager (Dave) is always available (regular exchanges by email and Slack, monthly meeting), even though we are not in the same time zone. As soon as a bug or an issue is reported by our teams or by our users, he is very responsive to resolve our problems.

Thanks to Dave's help and his market knowledge, we were able to carry out several important projects for our site this year, such as GDPR compliance, improvement of loading time and web performance as well as a pilot project to expand our logged community with our comment section.

The comment section enabled by ViaFoura has become essential for our site and is used on a daily basis by our users. The features offered by ViaFoura such as the active conversations thread are also very appreciated by our community. Review collected by and hosted on G2.com.

We are experiencing compatibility issues with Firefox, which no longer allows ViaFoura to load on our site.

We sometimes encounter bugs on active conversations or with the users notification system. Review collected by and hosted on G2.com.

It certainly adds a layer of engagement to our sites. I like how it creates a community discussion around certain stories Review collected by and hosted on G2.com.

I think the moderation console could be ore intuitive with some better search and filter functions and analytics built-in here. Review collected by and hosted on G2.com.