Viafoura has been an exceptional partner in helping us build a strong community for our brands at Dotdash Meredith. What truly sets them apart is their dedicated team, who have been proactive at every stage of the integration process. They are always willing to step in and offer support, demonstrating great flexibility in meeting our product needs. Viafoura consistently prioritizes their clients when shaping their roadmap, and we look forward to deepening our relationship and expanding our integrated products. also to add, their product is very easy to use and integrate out of the box. Review collected by and hosted on G2.com.

Customizing may be a little messy but the Viafoura team is very open to feedback to improve the product and process overall Review collected by and hosted on G2.com.

The Viafoura team is not just helpful and responsive in any unique situation that arises, but anticipates many of our engagement needs by trialling and implementing new functions and initiatives. New features are seamlessly rolled out, often with little-to-no lift required on our end, and early results and data points are communicated frequently so we can see how they're performing. Additionally, their product suite is often tweaked and improved to meet our audiences, directly as a result of regular feedback from our team.

Viafoura's moderators are experts when it comes to equitable and balanced comment moderation, so our teams can focus on producing high quality work without distractions or disruption. Review collected by and hosted on G2.com.

Some aspects of Viafoura's product suites can be somewhat limited in features and capability, but these points are almost always open points of discussion between our teams for future improvements. Review collected by and hosted on G2.com.

While it doesn't get everything 100% - it does 99% of the time. So to me that as good as it can ever get Review collected by and hosted on G2.com.

The only downside to Viafoura is the red tape to get things moving ahead. Review collected by and hosted on G2.com.

As a moderator who deals with many grey areas in discussions, viafoura's tools are key to highlighting content which otherwise would bypass conventional filters and word flags. It allows for multiple nuanced conversations to remain active as well as highlighting problematic sentences and sensitive wordplay. Review collected by and hosted on G2.com.

It would be lovely to have more exportable widgets for viewing active threads and articles, single use usernames and a better experience on mobile. Review collected by and hosted on G2.com.

Viafoura offers an excellent commenting and audience engaement platform that helps us increase engaement with our readers. These engaged readers become more loyal users of our site and are more open to becoming subscrubers of our content. Viafours offers great vendor support and make the onboarding process as painless as possible. Finally, they continue to improve their product by adding new, useful features to drive more engagement. Review collected by and hosted on G2.com.

Yearly price increaes for the product make managing a department budget more difficult. Review collected by and hosted on G2.com.

Viafoura is easy to use and efficiant. I reall like it. Review collected by and hosted on G2.com.

Can lag out on the URL lists sometiumes. Review collected by and hosted on G2.com.

It's easy to reach the people that we need to make something work - some of our writers were having trouble with a topic, stuck between a rock and a hard place in terms of moderation and receiving many complaints about it. Viafoura staff were quick on the uptake when we told them about this, and since then our writers have received no complaints at all, which is always good to see! Review collected by and hosted on G2.com.

Occasional technical issues can make the backend a little frustrating to use, but it can be worked around. Review collected by and hosted on G2.com.

The onboarding process was fantastic, we're pleased with the minimal impact on page performance, and product feedback from both our users and editorial teams has been great. Whereas before we just had a commenting system, now we have a suite of community features. Review collected by and hosted on G2.com.

Not being able to allow users to send (new) comments in when we host live blogs Review collected by and hosted on G2.com.

Viafoura has helped us to create a sense of community among our readers and has sparked many thoughtful, user-generated conversations about our articles. The Viafoura support team is a pleasure to work with and they always respond to our questions and concerns quickly and effectively. Review collected by and hosted on G2.com.

The admin console can be tough to navigate on mobile devices. Review collected by and hosted on G2.com.

Viafoura provides an easy way to enourage readers to engage with our articles and create discussion on the topics we are writing about. We can answer questions readers have and can generate further article ideas from their comments and suggestions. Customer support from Viafoura is also very promt I've found and our contact is always happy to assist. Review collected by and hosted on G2.com.

I don't think there are any major drawbacks, however, I think the AI can sometimes be too sensitve when looking at possible comments to deactivate. Although being cautious can be a good thing. The moderation tool can sometimes be tricky to navigate. Review collected by and hosted on G2.com.