My favourite feature about Viafoura is the possibility of creating bespoken queues and searches which allow to isolate certain topics or items to moderate. This is incredibly helpful in a news environment, where moderation needs and scope change quickly. The console is also easy to use overall and it makes day-to-day moderation immediate and effective. Review collected by and hosted on G2.com.

The fact that only one account (to the best of my knowledge) can be used as the master account makes the console a bit glitchy. Review collected by and hosted on G2.com.

Viafoura has been a true partner in launching commenting on our sites. At each decision point and roadblock they have been quick to get us any information that helps us move forward with stakeholder approval.

They also offer a level of moderation that creates comfort for our brands and their advertisers. Several of our sites had previously had comments and we decided to abandon them with a previous partner as the amount of work it took to keep them from turning toxic was too much, but Viafoura has made it a breeze and the communities are flourishing as a result. Review collected by and hosted on G2.com.

Initial launch with viafoura was shakey not due to any failurwe on their side, but because we were a new type of partner for them and the documentation was still being built out.

They weere able to turn this into a positive and itnegrate a lot of our feedback quiuckly though. Review collected by and hosted on G2.com.

Viafora's Customer Success team is incredibly helpful and accessible. All team members take the time to understand challenges and deliver ease of use solutions to those challenges. Whether we're talking about moderation, monetization or data we have a solution for everything. Review collected by and hosted on G2.com.

Not much, this is a solution that makes sense for interactive media based publishers. Review collected by and hosted on G2.com.

It's a high quality product with a surprising amount of customization options. The Viafoura team truly sees our success as their success! They're friendly, resourceful and knowlegable about their product and how it can influence their client's revenue and engagement goals. One of the best customer care experiences I've had working with vendors. I've loved working with the Viafoura team! Review collected by and hosted on G2.com.

I honestly haven't experienced anything negative or dissappointing — they do everything they can to ensure their products are seamless and engaging for our users. They're a very dedicated team! Review collected by and hosted on G2.com.

I've worked with Viafora for over three years as part of my role as a product designer. They have been integral partners in helping us build and modernize our online engagement. Their team is always there for us and works hand in hand with ours to create sophisticated products that put our users first. Because of viafora's excellent moderation capabilities and customer care, we can launch products that get millions of views and interactions without worrying that they'll become hubs for abuse. Our reputation is so important and we never have to worry with them on our side. Special shout out to Dahlia and Sydney for being such amazing representatives of their organization! Review collected by and hosted on G2.com.

Nothing! It's great, I appreciate yall so much. Review collected by and hosted on G2.com.

The implementation and integration of the different Viafoura components is pretty straight-forward. The documentation is detailed, although sometimes I felt like some information was missing, but Viafoura support team was always available to clarify any doubts. Review collected by and hosted on G2.com.

The most frustrating part of working with Viafoura, on a development standpoint, is that most of its components do not work on localhost. This has forced us to make many manual deployments in our sandbox environment to make sure the features work as expected. This was particularly cumbersome when trying to fix a bug, because you have to try and see if some small adjustments in the code do the trick. So you might be only modifying one line of code, but it was taking me +15min to see the impact of the change because I had to build the bundle and then deploy it in our sandbox environment. Review collected by and hosted on G2.com.

The system is easy to navigate and reponds quickly to changes. Customer support is quick to respond. Review collected by and hosted on G2.com.

Sometimes the procedures for doing things can be long winded - it would be better to be able to ban people directly from the comment. There is a way of doing this currently, but it rarely works. Review collected by and hosted on G2.com.

The whole team is extremely approachable, friendly & cooperative - with special cases / clients that need extra attention, Jeannie, Leigh, Dalia & Melissa are very adaptable & meet the client's bespoke requirments. Review collected by and hosted on G2.com.

Occassionally we have bots slip through the comment section, which isn't hugely prblematic for Editorial or Originals, but some clients monitor the comment sections vigilantly and so requires some time on our side to manually moderate. Review collected by and hosted on G2.com.

Viafoura is an excellent commenting platform for our users. It was easy to implement on our websites and apps. It also includes a robust and growing suite of additional features and functionality that has allowed us to increase engagement, convert anonymous users to registrants -- and convert registrants to paying customers. But most importantly, the Viafoura team are true collaborators who feel invested in our success. It has been a great partnership and a pleasure to work with such a talented team. Review collected by and hosted on G2.com.

Like any commenting platform, ensuring user generated comments abide by our community guidelines can be a challenge. That being said, Viafoura offers both AI and human moderation services, which have proved very helpful in mitigating this risk. Review collected by and hosted on G2.com.

The helpful feedback provided by Jeannie in the team, helps us to reaffirm that we are on the right track. Examples of what's worked with other publishers has led to us creating similar content as well. It makes my job in telling the newsroom easier when we have statistics to back it up. Review collected by and hosted on G2.com.

The log-in process is difficult and is sometimes a struggle to find what I'm looking for when I am in the back end of the website. Review collected by and hosted on G2.com.