Viafoura has significantly supported The Independent’s efforts to create an active, welcoming comment community. By providing valuable data, feedback, and best practices, Viafoura has aided in the success of our interactive initiatives like AMAs and debates, which have driven engagement and attracted first-time commenters. This support has enriched discussions, making the comment section a hub for diverse participation.

Viafoura’s powerful moderation tools have been key to balancing dynamic discussions with civility. The “top comments” feature has incentivised quality contributions and set a benchmark for respectful interaction. This proactive approach has improved conversation quality and maintained a safe, inclusive environment by mitigating potential issues and ensuring user trust.

The Viafoura team’s reliability and responsiveness have been crucial. Their tailored solutions, swift troubleshooting, and consistent support with moderation have allowed The Independent to maintain seamless user experiences and focus on fostering community growth confidently. Review collected by and hosted on G2.com.

No complaints at all, the team are quick to respond when any issues arise day-to-day,

There could be room for improvement in the usability and interface of the back-end analytics in Viafoura. Review collected by and hosted on G2.com.

The onboarding team is awesome - Knowledgable, supportive and helpful. Extensive documentation is helpful for the implementation teams to be self-sufficient. I believe the integration with our platform was relatively easy. Review collected by and hosted on G2.com.

Don't have any major dislikes - but would like to see more tracking at the visitor and topic level Review collected by and hosted on G2.com.

It's very easy to use. Moderation consoles were easy to set up, settings are clear and easy to change. Support has been very good during implementation and when issues come up. Our weekly calls have been very helpful in learning more about the tools and with suggestions from the Viafoura team for increased reader engagement. Review collected by and hosted on G2.com.

We use auth0 for subscriber logins to our websites. This has caused some confusion with logins for our internal moderators and also issues with roles for live blogging. It has affected the way we handle editing on live blogging when there are multiple people contributing to the content. Review collected by and hosted on G2.com.

Viafoura is a great looking, user-friendly commenting section with lots of cool features. It's easy to register, easy to use, and easy to navigate. The Profile, Feed and Community are great features. We also like that Viafoura sends email notifications when users receive a reply to their comment. Viafoura also has a great admin & tracking dashboard. Lastly, Viafoura has exceptional customer support. They're quick to respond via email or Slack, and are proactive about engaging with us, to optimize our implementation of VF. I was part of the email notification setup team, and VF was easy to work with when intergrating those into our branding. Review collected by and hosted on G2.com.

From my perspective, I don't see anything unhelpful or any glaring downside to using VF as of yet. I have limited experience with other commenting platforms that could compare to VF. However, one small change I'd like to see is that the email notifications toggle switch defaults to "ON" instead of "OFF". Also, I've noticed the email notification toggle switches itself "OFF" automatically on some of my accounts. I haven't check that recently. The other small dislike I had with VF occured when I was testing the email notifications. Some of the benign comments that I posted, would go into moderation and even get rejected on some of our websites. While other times, my comments posted immediately. Maybe the moderation settings were extra sensitive at that point? Also, the time of the comment moderation process seemed to vary from a minute or 2, to up to 15 minutes. I haven't tested this lately, but it was noticable while I was testing the email notfications. I'd also like to see more email performance data in the VF dashboard using common email tracking points like: Sent, Bounced, Opened, Clicked, etc. Review collected by and hosted on G2.com.

I really appreciate how responsive and supportive the Viafoura team is. They are always incredibly helpful with real-time issues + inquires. Review collected by and hosted on G2.com.

Nothing to call out at this moment since the technology, support, and customer service are superb. Review collected by and hosted on G2.com.

I truly enjoy the proactive communication I have with the ViaFoura team. The software has been easy to navigate and train to others. The AI moderation tool works great to reduce my work load, Review collected by and hosted on G2.com.

Sometimes the moderation tool opens with multiple moderation queues. Review collected by and hosted on G2.com.

Partnering with Viafoura's team has been a top tier experience. I've worked with several vendors over the years and I've not seen any team match what Viafoura's brings to the table. Not only are they enjoyable to work with as people, but they are also consumate professionals that bring their expertise to everyday collaboratin with our team. Review collected by and hosted on G2.com.

I wish the Viafoura data product were less nascent and more out of the box. In an ideal world, we'd be internally capturing much more today than we can. Review collected by and hosted on G2.com.

We were looking for ways to increase the engagement of our users and feed the conversation with our communities. Our search made us discover Viafoura and their commenting solution.

But on top of their easy to implement commenting technology, their world classs, culturally acute moderation services and their technical support, we found incredible human beings dedicated to their craft and who really cares about your success.

Working with them is a real pleasure, knowing that we are pushing each other forward. Review collected by and hosted on G2.com.

There is no major downside in working with Viafoura. Review collected by and hosted on G2.com.

Viafoura is an overall effective way to organise and prioritise an overwhelming number of comments, making moderation a lot more manageable. The ability to set up queues is particularly useful for when unpredictable breaking news is gaining a lot of traction, and comments are left across articles unrelated to the topic. Review collected by and hosted on G2.com.

The software is prone to glitching, particularly when moderating in the front end of articles and when more than one person is using the account. Sometimes the automatic moderation feature is overly sensitive. Review collected by and hosted on G2.com.

Viafoura provides a solid platform for community interaction and user engagement. What stands out most is their incredibly responsive support team - issues and bugs are addressed quickly with great turnaround times. Review collected by and hosted on G2.com.

Occasional bugs do surface but those are quickly resolved. Review collected by and hosted on G2.com.